[kitsu2]

I am on a windows xp laptop, it has been infected with a virus which locks out the computer with a department of justice screen asking for $300. I have tried doing a factory reset on the computer, but f11 on the bootscreen doesn't do anything. I don't have any of the original disks, and I am not worried about losing any files. My malwarebytes is not picking any threats up and I am unable to do a system restore. I'd Appreciate it if anyone could help me.

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Hello,

Can you boot the computer into Safe Mode or Safe Mode with Networking?

Reboot into Safe Mode.

• Restart Windows in Safe Mode. To do that....
• Restart your computer and as soon as it starts booting up again continuously tap the F8 key.
• An Advanced Boot Options screen will come up where you will be given the option to enter Safe Mode.
  NOTE: If you miss the Boot menu, continue to let the machine boot up. Then restart the machine and start tapping the F8 key.
  Very Important: Never restart the computer while it is booting up. Bad things, including the computer not being able to load Windows, can occur!
  
• Use the down arrow key to highlight Safe Mode with networking and push the ENTER key.

Windows XP


If you were unable to boot into Safe Mode with networking, try just Safe Mode.

[godawgs]

Hello,

Can you boot the computer into Safe Mode or Safe Mode with Networking?

Reboot into Safe Mode.

• Restart Windows in Safe Mode. To do that....
• Restart your computer and as soon as it starts booting up again continuously tap the F8 key.
• An Advanced Boot Options screen will come up where you will be given the option to enter Safe Mode.
  NOTE: If you miss the Boot menu, continue to let the machine boot up. Then restart the machine and start tapping the F8 key.
  Very Important: Never restart the computer while it is booting up. Bad things, including the computer not being able to load Windows, can occur!
  
• Use the down arrow key to highlight Safe Mode with networking and push the ENTER key.

Windows XP


If you were unable to boot into Safe Mode with networking, try just Safe Mode.

[kitsu2]

Thanks for responding so quickly! I have actually tried to boot into safemode,safemode with networking, and safemode with command prompt. When i try it will begin booting, but then it will flash with a blue screen and restart the computer all the way from the beginning. it will do this everytime untill you boot normally. Any other ideas?

Edited by kitsu2, 18 February 2014 - 10:25 PM.

[godawgs]

...it will do this everytime untill you boot normally.

Are you saying that you can boot into Windows normally?

If you can't boot up normally, or in any other mode, we will need a second computer that we can download files onto. Does the sick computer have a CD/DVD drive and USB ports?

[godawgs]

Due to lack of feedback, this topic has been closed.

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