[Jessica101]

My hp G61-631NR window crash after it did a window update. I purchase a external hard drive I trying to back up my files. Before I do the system recovery start over but every time I go to the recovery manager. Click on back up files plug in the hard drive it is doing the file back up. Then it said there is no more space it show the external hard drive. But it won't allow me to click on it and save the files on to it. I don't know why it won't gave the option to save the files on the external hard drive from the beginning.

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Hi Jessica

If you know for sure that your problem start because a Windows Update there is no reason to restore the system because you can simply revert the situation.

Power-on the computer and start pressing F8 to access the following screen:


Note: In some machines pressing F8 during boot can give you access to a BIOS boot menu if this happens select boot from the Hard Disk drive and start pressing F8 again.

Select Repair Your Computer after loading you should be able to access the following screen:


Click System Restore and select a restore point created before the Windows Update. Normally every time windows install updates a new restore point is created.

Edited by SleepyDude, 09 March 2014 - 03:14 PM.

[SleepyDude]

Hi Jessica

If you know for sure that your problem start because a Windows Update there is no reason to restore the system because you can simply revert the situation.

Power-on the computer and start pressing F8 to access the following screen:


Note: In some machines pressing F8 during boot can give you access to a BIOS boot menu if this happens select boot from the Hard Disk drive and start pressing F8 again.

Select Repair Your Computer after loading you should be able to access the following screen:


Click System Restore and select a restore point created before the Windows Update. Normally every time windows install updates a new restore point is created.

Edited by SleepyDude, 09 March 2014 - 03:14 PM.

[Jessica101]

I try the system restore it didn't work

Edited by Jessica101, 09 March 2014 - 05:03 PM.

[SleepyDude]

I try the system restore it didn't work

The System Restore didn't work or it didn't solve the problem?

Can you provide more information about the error you get when the system boot?

[Jessica101]

It said that the system can't be restore and that window is not install. Now when I turn it on the hp screen loads it said click esc to go to the start up menu. If you don't click esc a black screen comes and it's said boot is missing click Ctrl+alt+del. And then startup menu comes it's giving me the options of F1 system information F2 system diagnostics F9 boot device options F10 Bios setup F11 system recovery and F12Network boot.

[SleepyDude]

It said that the system can't be restore and that window is not install. Now when I turn it on the hp screen loads it said click esc to go to the start up menu. If you don't click esc a black screen comes and it's said boot is missing click Ctrl+alt+del. And then startup menu comes it's giving me the options of F1 system information F2 system diagnostics F9 boot device options F10 Bios setup F11 system recovery and F12Network boot.

Hi,

Repeat the steps I posted above but instead of System Restore click Command Prompt from there type the commands bellow and press Enter after each:

Bootrec /RebuildBcd

If the Bootrec.exe tool runs successfully, it presents you with an installation path of a Windows directory.
To add the entry to the BCD store, type Yes. A confirmation message appears that indicates the entry was added successfully.

If the Bootrec.exe tool cannot locate any missing Windows installations, you must remove the BCD store, and then you must re-create it.
To do this, type the following commands in the order in which they are presented:

Bcdedit /export C:\BCD_Backup
ren c:\boot\bcd bcd.old
Bootrec /rebuildbcd