[SleepyDude]

It just went right back to X:\windows\system32

 

You need to type exactly what is on the line including the spaces and quotes.

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Yes sir...I did, several times to make sure I was typing it correctly.

 

bcdedit | find "osdevice"

[FireFighter254]

Yes sir...I did, several times to make sure I was typing it correctly.

 

bcdedit | find "osdevice"

[SleepyDude]

The prompt will return to x:\windows\system32 but above the line it should be something like:

osdevice                                  partition=

[FireFighter254]

No, sorry it is not.Once I enter the command line, it just accepts it and returns to the x:\windows\system32 line with nothing above it

[SleepyDude]

And if you type only bcdedit? Does it return several lines?

Edited by SleepyDude, 28 April 2014 - 05:26 PM.

[FireFighter254]

If I only type bcdedit, it returns the following:

 

The boot configuration data store could not be opened.

The requested system device cannot be found.

[SleepyDude]

If I only type bcdedit, it returns the following:

 

The boot configuration data store could not be opened.

The requested system device cannot be found.

 

Hum, The CD can't see the boot configuration!

 

type:

dir c:\

and

dir d:\

Any of the above commands list the Windows and Users folders?

[FireFighter254]

dir c:\

 

Access Denied

 

dir d:\

 

Volume in drive D is Repair disc Windows 8 64-Bit

Volume Serial #

 

Then it gives me the Directory of d:\

[SleepyDude]

Can you try this:

icacls c:\ /setowner "NT Service\TrustedInstaller" /T /C

and tell me what it returns

[FireFighter254]

Can you try this:

icacls c:\ /setowner "NT Service\TrustedInstaller" /T /C

and tell me what it returns

 

Returns the following:

 

C:\ Access Denied.

Successfully processed 0 files; Failed processing 1 files

[SleepyDude]

Ok, Sorry It's not working I have to search for more information.

 

It's very late for me, I have to go now.

[FireFighter254]

Sleepy,

 

I feel bad keeping you up. If it's easier for me to just reload windows with this CD somehow, I don't have a problem doing so. I've already back everything up. Yes, a ton more work for me to get everything back but.....

[FireFighter254]

Just FYI, I tried refreshing option and it tells me the C drive is locked. I then went to do the reset option and it tells me it can't be done. I think I am at the end........

[FireFighter254]

Hi Sleepy, I got online with Dell, to see if they could do anything with remote access and even they could not. So, they are sending me new OS disks with the original Dell oem software, etc. I guess it's down to having to wipe the drive clean and start all over. I certainly appreciate all that you did for me.

 

Whatever I got must have been very nasty. Sure wish I/we knew what it was.

Edited by FireFighter254, 28 April 2014 - 11:10 PM.

[SleepyDude]

Hi,

 

I'm glad you managed to backup all your data.

 

Did Dell ask you to test the Hard Drive? I don't think it was a malware problem most likely an hardware problem or a damaged partition table.