Hi - My antivirus protection keeps detecting and quaranting Win32/Tnega.auge - but it won't remove it. I've tried some other programs - Malwarebytes/Sophos without any success. Sometimes get error message opening some programs. Any suggestions?
Can't remove Win32/Tnegae.auge
Started by Anthonysokol , May 05 2014 04:06 PMWin32/Tnega.auge
Posted 05 May 2014 - 04:06 PM
Posted 06 May 2014 - 01:14 PM
Download : ADWCleaner to your desktop. Make sure you get the correct Download button. Sometimes the ads on BleepingComputer will mimic the real Download button which should say: Download Now @BleepingComputer
NOTE: If using Internet Explorer and you get an alert that stops the program downloading, click on the warning and allow the download to complete.
Close all programs, pause your anti-virus and run AdwCleaner (Vista or Win 7 => right click and Run As Administrator).
Click on Scan and follow the prompts. Let it run unhindered. When done, click on the Clean button, and follow the prompts. Allow the system to reboot. You will then be presented with the report. Copy & Paste this report on your next reply.
The report will be saved in the C:\AdwCleaner folder.
Please download Junkware Removal Tool to your desktop. Make sure you get the correct Download button. Sometimes the ads on BleepingComputer will mimic the real Download button which should say: Download Now @Author's site
- Pause your anti-virus. Close all browsers.
Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Download OTL from
and Save it to your desktop.
Copy the text in the code box:
DRIVES nnetsvcs %SYSTEMDRIVE%\*.exe %systemroot%\assembly\GAC_32\*.ini %systemroot%\assembly\GAC_64\*.ini msconfig safebootminimal safebootnetwork activex drivers32 %SYSTEMDRIVE%\*.exe %ALLUSERSPROFILE%\Application Data\*.exe %APPDATA%\*. /md5start rsvpsp.dll pnrpnsp.dll nwprovau.dll nlaapi.dll napinsp.dll mswsock.dll winrnr.dll wshelper.dll services.exe atapi.sys explorer.exe winlogon.exe Userinit.exe svchost.exe csrss.exe PrintIsolationHost.exe consrv.dll user32.dll /md5stop C:\Windows\assembly\tmp\U\*.* /s %systemroot%\*. /mp /s hklm\software\clients\startmenuinternet|command /rs hklm\software\clients\startmenuinternet|command /64 /rs %systemroot%\system32\*.dll /lockedfiles %systemroot%\Tasks\*.job /lockedfiles %ProgramFiles%\WINDOWS NT\*.* /s %systemroot%\system32\drivers\*.sys /lockedfiles CREATERESTOREPOINT
Run OTL (Vista or Win 7 => right click and Run As Administrator)
Paste (Ctrl + v) the copied text in the box where it says Custom Scan/Fixes
Select the All option in the Extra Registry group then Run Scan.
You should get two logs. Please copy and paste both of them.
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