[zep516]

OK.

I don't think it's virus related, but I'm not a 100%.

Can you run your Malwarebytes and post a log.

Then

ESET Online Scanner

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

• Please go >>HERE<< then click on:
  
  Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on the icon to install.
  
  All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
• Select the option YES, I accept the Terms of Use then click on:
• When prompted allow the Add-On/Active X to install.
• Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
• Now click on Advanced Settings and select the following:
  • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology

• Now click on:
• The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
• When completed the Online Scan will begin automatically.
• Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
• When completed make sure you first copy the logfile located at C:\Program Files (x86)\ESET\Esetonlinescanner\log.txt).
• Copy and paste that log as a reply to this topic.
• Now click on:
  (Selecting Uninstall application on close if you so wish)

In your next reply post.
1- Malwarebytes log
2- ESET Scan results.

You can do this when you get time. ESET may take a long time to run.

Thanks
Joe

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Thanks Joe! Here's the Malwarebytes log... nothing here, although my cursor is going absolutely insane right now. Argh... will run ESET now and return here once it's finished the scan!

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 2014-07-15
Scan Time: 4:57:35 PM
Logfile:
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.07.15.13
Rootkit Database: v2014.07.14.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: PaulL

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 289456
Time Elapsed: 12 min, 55 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

[pauljohnlittle79]

Thanks Joe! Here's the Malwarebytes log... nothing here, although my cursor is going absolutely insane right now. Argh... will run ESET now and return here once it's finished the scan!

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 2014-07-15
Scan Time: 4:57:35 PM
Logfile:
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.07.15.13
Rootkit Database: v2014.07.14.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: PaulL

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 289456
Time Elapsed: 12 min, 55 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

[zep516]

OK.

You're not under warranty are you on this machine?

After ESET we will run system file checker, I don't expect to see anything in ESET, but we will check it.

[pauljohnlittle79]

I believe I am very much under warranty. I purchased it in October of last year and I remember getting at least the one-year extended warranty, but I'll need to go through some files to confirm that.

 

This is all that was in the log.txt file when I opened it:

ESETSmartInstaller@High as CAB hook log:
OnlineScanner64.ocx - registred OK
OnlineScanner.ocx - registred OK
 

So I exported the scan results to a file on my desktop, which gave me this:

C:\AdwCleaner\Quarantine\C\Users\PaulL\AppData\Local\Smartbar\Common\ServicesPlugins\Smartbar.Personalization.ServicesPlugins.ScreenCapturePlugin.dll.vir    a variant of Win32/Toolbar.Linkury.G potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\PaulL\AppData\Local\Smartbar\Common\ServicesPlugins\Smartbar.Personalization.ServicesPlugins.WeatherPlugin.dll.vir    a variant of Win32/Toolbar.Linkury.G potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\PaulL\AppData\Local\Smartbar\Common\ServicesPlugins\Smartbar.Personalization.ServicesPlugins.WordPlugin.dll.vir    a variant of Win32/Toolbar.Linkury.G potentially unwanted application
C:\AdwCleaner\Quarantine\C\Users\PaulL\AppData\Local\Smartbar\Common\ServicesPlugins\spup.dll.vir    a variant of Win32/Toolbar.Linkury.G potentially unwanted application
C:\Users\PaulL\Desktop\Install files\Install_AIM.exe    Win32/Adware.WBug.A application
J:\Install files\Install_AIM.exe    Win32/Adware.WBug.A application
 

[pauljohnlittle79]

Also, I don't know if this is worth mentioning, but I've been shutting down my PC rather than letting it go into sleep mode the past two days, and when I start it again the problem seems to go away for 15 to 30 minutes before it starts up again. Could it be a conflict with some software? The only programs that start up when I boot are Adobe Reader, AIM and Steam.

[zep516]

It could be software related so:

uninstall the WACOM tablet software and unplug the tablet from the PC.

Let us know

Joe

[pauljohnlittle79]

Thanks again Joe! I uninstalled it, checked again to make sure I was only running one antivirus program, and restarted just for good measure. So far, so good - the cursor has stopped jittering and moving on its own again. Unfortunately, I use the tablet for about 10 hours a day, six days a week for work, and this is my primary work machine these days, so I reconnected it and downloaded the latest drivers from the manufacturer's site. Fortunately things are still OK and the cursor is still behaving itself!

[zep516]

OK.

Lets see how it does. What about the warranty have you verified that's in place in case we need to employ it.

Joe