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Can not install any windows service packs

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I keep on trying to install windows service packs and it comes up as an error message.  My laptop is running VERY slowly and it freezes all the time.  I'm not sure what my next step is.  


Thanks in advance for any guidance you can give to me.



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What operating System?
What Service Pack level are you at now?

What is the EXACT error message you get when you try to install a Service Pack?
Is the date, time and timezone set correctly on your laptop?
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