[gergb1970]

Chrome is not found on the programs list but it opens and loads "random" pages on it's own. This laptop belongs to my girlfriends elderly parents and is probably their first. They do not have email and I don't know how they got this virus/trojan.

 

Installed Microsoft Security Essentials, updated and did a full scan. Several threats were removed but I don't have a list.

Installed Malwarebytes, updated, scanned and again several threats were found and quarantined. It now blocks some of those sites and the most recurring process is C:\Windows\SysWOW64\dllhost.exe and less so C:\Users\Dean\AppData\LocalLow\NavigatorHiggs\PolyesterJawa\browser.exe.

 

Installed OTL and started scanning but the system was slowed too much.
Shut down, restarted in safe mode, rescanned the log is below.

Thank you for your time.

 

OTL logfile created on: 8/31/2014 7:02:25 PM - Run 1
OTL by OldTimer - Version 3.2.69.0     Folder = C:\Users\Dean\Desktop
64bit- Professional Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.11.9600.17239)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy
 
3.88 Gb Total Physical Memory | 3.22 Gb Available Physical Memory | 83.03% Memory free
7.75 Gb Paging File | 7.11 Gb Available in Paging File | 91.68% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]
 
%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 447.15 Gb Total Space | 404.84 Gb Free Space | 90.54% Space Free | Partition Type: NTFS
 
Computer Name: DEAN-PC | User Name: Dean | Logged in as Administrator.
Boot Mode: SafeMode | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days
 
========== Processes (SafeList) ==========
 
PRC - [2014/08/31 16:47:30 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Dean\Desktop\OTL.exe
 
 
========== Modules (No Company Name) ==========
 
 
========== Services (SafeList) ==========
 
SRV:64bit: - [2014/07/25 09:00:25 | 000,111,616 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\SysNative\IEEtwCollector.exe -- (IEEtwCollectorService)
SRV:64bit: - [2014/03/11 12:34:10 | 000,347,872 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- c:\Program Files\Microsoft Security Client\NisSrv.exe -- (NisSrv)
SRV:64bit: - [2014/03/11 12:34:10 | 000,023,808 | ---- | M] (Microsoft Corporation) [Auto | Running] -- c:\Program Files\Microsoft Security Client\MsMpEng.exe -- (MsMpSvc)
SRV:64bit: - [2013/05/27 01:50:47 | 001,011,712 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV:64bit: - [2012/03/16 14:39:52 | 000,048,128 | ---- | M] (Dell Inc.) [Auto | Stopped] -- C:\Program Files\Dell\DW WLAN Card\WLTRYSVC.EXE -- (wltrysvc)
SRV:64bit: - [2012/01/10 23:01:52 | 000,627,936 | ---- | M] (Intel® Corporation) [Auto | Stopped] -- c:\Program Files\Intel\iCLS Client\HeciServer.exe -- (Intel®
SRV:64bit: - [2011/12/15 18:32:30 | 000,458,064 | ---- | M] (DigitalPersona, Inc.) [Auto | Stopped] -- C:\Program Files\DigitalPersona\Bin\DpHostW.exe -- (DpHost)
SRV:64bit: - [2011/10/11 19:43:16 | 000,109,184 | ---- | M] (Conexant Systems, Inc.) [Auto | Stopped] -- C:\Program Files\CONEXANT\SA3\CxUtilSvc.exe -- (CxUtilSvc)
SRV:64bit: - [2011/08/18 09:41:46 | 003,175,728 | ---- | M] (Validity Sensors, Inc.) [Auto | Stopped] -- C:\Windows\SysNative\vcsFPService.exe -- (vcsFPService)
SRV:64bit: - [2010/11/29 17:00:56 | 000,149,504 | ---- | M] (Intel® Corporation) [On_Demand | Stopped] -- C:\Program Files\Intel\TurboBoost\TurboBoost.exe -- (TurboBoost)
SRV:64bit: - [2010/09/22 20:10:10 | 000,057,184 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Program Files\Windows Live\Mesh\wlcrasvc.exe -- (wlcrasvc)
SRV:64bit: - [2009/07/13 21:40:01 | 000,193,536 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\SysNative\appmgmts.dll -- (AppMgmt)
SRV - [2014/05/12 07:24:42 | 000,860,472 | ---- | M] (Malwarebytes Corporation) [Auto | Stopped] -- C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe -- (MBAMService)
SRV - [2014/05/12 07:24:40 | 001,809,720 | ---- | M] (Malwarebytes Corporation) [Auto | Stopped] -- C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe -- (MBAMScheduler)
SRV - [2014/03/20 18:49:18 | 000,067,224 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)
SRV - [2013/10/23 08:15:08 | 000,172,192 | R--- | M] (Skype Technologies) [Auto | Stopped] -- C:\Program Files (x86)\Skype\Updater\Updater.exe -- (SkypeUpdate)
SRV - [2013/09/11 22:21:54 | 000,105,144 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2012/11/21 12:58:43 | 000,250,056 | ---- | M] (Adobe Systems Incorporated) [On_Demand | Stopped] -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2012/03/29 05:15:32 | 000,276,248 | ---- | M] (Intel Corporation) [On_Demand | Stopped] -- C:\Windows\SysWOW64\IntelCpHeciSvc.exe -- (cphs)
SRV - [2012/02/01 18:29:58 | 000,013,592 | ---- | M] (Intel Corporation) [Auto | Stopped] -- C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe -- (IAStorDataMgrSvc)
SRV - [2012/01/21 12:35:24 | 000,363,800 | ---- | M] (Intel Corporation) [Auto | Stopped] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe -- (UNS)
SRV - [2012/01/21 12:35:22 | 000,277,784 | ---- | M] (Intel Corporation) [Auto | Stopped] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe -- (LMS)
SRV - [2011/08/18 09:28:36 | 002,774,320 | ---- | M] (Validity Sensors, Inc.) [Auto | Stopped] -- C:\Windows\SysWOW64\vcsFPService.exe -- (vcsFPService)
 
 
========== Driver Services (SafeList) ==========
 
DRV:64bit: - [2014/08/31 17:05:25 | 000,122,584 | ---- | M] (Malwarebytes Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\MBAMSwissArmy.sys -- (MBAMSwissArmy)
DRV:64bit: - [2014/05/12 07:26:10 | 000,063,704 | ---- | M] (Malwarebytes Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\mwac.sys -- (MBAMWebAccessControl)
DRV:64bit: - [2014/05/12 07:25:56 | 000,025,816 | ---- | M] (Malwarebytes Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\mbam.sys -- (MBAMProtector)
DRV:64bit: - [2014/03/11 09:52:30 | 000,133,928 | ---- | M] (Microsoft Corporation) [Kernel | Auto | Stopped] -- C:\Windows\SysNative\drivers\NisDrvWFP.sys -- (NisDrv)
DRV:64bit: - [2013/10/01 22:22:20 | 000,056,832 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV:64bit: - [2012/11/21 14:47:02 | 000,360,832 | ---- | M] (Microsoft Corporation) [Kernel | System | Stopped] -- C:\Windows\SysNative\drivers\vpcvmm.sys -- (vpcvmm)
DRV:64bit: - [2012/11/21 14:46:57 | 000,059,392 | ---- | M] (Microsoft Corporation) [Kernel | System | Stopped] -- C:\Windows\SysNative\drivers\vpcnfltr.sys -- (vpcnfltr)
DRV:64bit: - [2012/11/21 14:46:49 | 000,194,944 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\vpchbus.sys -- (vpcbus)
DRV:64bit: - [2012/11/21 14:46:49 | 000,095,232 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\vpcusb.sys -- (vpcusb)
DRV:64bit: - [2012/11/21 14:46:30 | 000,023,408 | ---- | M] (Microsoft Corporation) [Recognizer | Boot | Unknown] -- C:\Windows\SysNative\drivers\fs_rec.sys -- (Fs_Rec)
DRV:64bit: - [2012/11/21 14:46:21 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2012/11/21 14:46:21 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2012/08/23 10:10:20 | 000,019,456 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\rdpvideominiport.sys -- (RdpVideoMiniport)
DRV:64bit: - [2012/08/23 10:08:26 | 000,030,208 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbGD.sys -- (TsUsbGD)
DRV:64bit: - [2012/07/17 18:12:08 | 000,062,784 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\HECIx64.sys -- (MEIx64)
DRV:64bit: - [2012/06/06 23:39:54 | 000,789,824 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\iusb3xhc.sys -- (iusb3xhc)
DRV:64bit: - [2012/06/06 23:39:54 | 000,357,184 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\iusb3hub.sys -- (iusb3hub)
DRV:64bit: - [2012/06/06 23:39:52 | 000,019,264 | ---- | M] (Intel Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\iusb3hcs.sys -- (iusb3hcs)
DRV:64bit: - [2012/03/19 20:32:02 | 014,745,600 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\igdkmd64.sys -- (igfx)
DRV:64bit: - [2012/03/16 14:39:50 | 000,022,592 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bcm42rly.sys -- (BCM42RLY)
DRV:64bit: - [2012/03/16 14:39:44 | 000,021,568 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bcmvwl64.sys -- (BcmVWL)
DRV:64bit: - [2012/03/15 06:14:50 | 005,441,088 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\BCMWL664.SYS -- (BCM43XX)
DRV:64bit: - [2012/03/14 06:42:50 | 000,201,008 | ---- | M] (ELAN Microelectronics Corp.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\ETD.sys -- (ETD)
DRV:64bit: - [2012/02/01 22:07:18 | 000,134,696 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bcbtums.sys -- (bcbtums)
DRV:64bit: - [2012/02/01 19:16:40 | 000,568,600 | ---- | M] (Intel Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\iaStor.sys -- (iaStor)
DRV:64bit: - [2012/02/01 13:59:38 | 000,313,448 | ---- | M] (Realtek Semiconductor Corp.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\RtsUVStor.sys -- (RSUSBVSTOR)
DRV:64bit: - [2012/01/03 20:04:52 | 000,067,184 | ---- | M] (STMicroelectronics) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\ST_ACCEL.sys -- (ST_ACCEL)
DRV:64bit: - [2011/12/14 19:20:08 | 001,601,152 | ---- | M] (Conexant Systems Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\CHDRT64.sys -- (CnxtHdAudService)
DRV:64bit: - [2011/12/06 07:23:08 | 000,331,264 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\IntcDAud.sys -- (IntcDAud)
DRV:64bit: - [2011/11/29 13:36:22 | 000,646,248 | ---- | M] (Realtek                                            ) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\Rt64win7.sys -- (RTL8167)
DRV:64bit: - [2011/07/16 01:31:22 | 000,022,128 | ---- | M] (ST Microelectronics) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\stdcfltn.sys -- (stdcfltn)
DRV:64bit: - [2011/06/16 16:40:20 | 000,176,000 | ---- | M] (Creative Technology Ltd.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\CtClsFlt.sys -- (CtClsFlt)
DRV:64bit: - [2010/11/29 17:00:04 | 000,016,120 | ---- | M] (Intel® Corporation) [Kernel | Auto | Stopped] -- C:\Windows\SysNative\drivers\TurboB.sys -- (TurboB)
DRV:64bit: - [2010/11/20 23:23:48 | 000,168,448 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\netvsc60.sys -- (netvsc)
DRV:64bit: - [2010/11/20 23:23:48 | 000,071,168 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\dmvsc.sys -- (dmvsc)
DRV:64bit: - [2010/11/20 23:23:48 | 000,022,528 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\VMBusVideoM.sys -- (SynthVid)
DRV:64bit: - [2010/11/20 23:23:47 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2009/07/13 21:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/13 21:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/13 21:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/07/13 20:35:32 | 000,012,288 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\serscan.sys -- (StillCam)
DRV:64bit: - [2009/06/10 16:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 16:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 16:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 16:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV:64bit: - [2006/11/01 06:51:00 | 000,151,656 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\WimFltr.sys -- (WimFltr)
DRV - [2009/07/13 21:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)
 
 
========== Standard Registry (SafeList) ==========
 
 
========== Internet Explorer ==========
 
IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {31F0A264-18A9-4391-BFE4-22AFF7600506}
IE:64bit: - HKLM\..\SearchScopes\{31F0A264-18A9-4391-BFE4-22AFF7600506}: "URL" = http://www.bing.com/...rc=IE-SearchBox
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\..\SearchScopes,DefaultScope = {31F0A264-18A9-4391-BFE4-22AFF7600506}
IE - HKLM\..\SearchScopes\{31F0A264-18A9-4391-BFE4-22AFF7600506}: "URL" = http://www.bing.com/...rc=IE-SearchBox
 
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = Preserve
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/
IE - HKCU\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKCU\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...Box&FORM=IESR02
IE - HKCU\..\SearchScopes\{180780f0-b348-4b44-8210-94a8f3ee15b2}: "URL" = http://search.comcas...&q={searchTerms}
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
 
 
========== FireFox ==========
 
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3508.1109: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
 
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\extensions\\[email protected]: C:\Program Files (x86)\DigitalPersona\Bin\FirefoxExt\ [2012/11/21 13:38:30 | 000,000,000 | ---D | M]
 
 
O1 HOSTS File: ([2009/06/10 17:00:26 | 000,000,824 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O4:64bit: - HKLM..\Run: [Broadcom Wireless Manager UI] C:\Program Files\Dell\DW WLAN Card\WLTRAY.EXE (Dell Inc.)
O4:64bit: - HKLM..\Run: [ETDCtrl] C:\Program Files\Elantech\ETDCtrl.exe (ELAN Microelectronics Corp.)
O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [IgfxTray] C:\Windows\SysNative\igfxtray.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [IntelTBRunOnce] wscript.exe //b //nologo "C:\Program Files\Intel\TurboBoost\RunTBGadgetOnce.vbs" File not found
O4:64bit: - HKLM..\Run: [MSC] c:\Program Files\Microsoft Security Client\msseces.exe (Microsoft Corporation)
O4:64bit: - HKLM..\Run: [Persistence] C:\Windows\SysNative\igfxpers.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [QuickSet] c:\Program Files\Dell\QuickSet\quickset.exe (Dell Inc.)
O4:64bit: - HKLM..\Run: [SmartAudio] C:\Program Files\CONEXANT\SA3\SACpl.exe (Conexant Systems, Inc.)
O4 - HKLM..\Run: []  File not found
O4 - HKLM..\Run: [Adobe Reader Speed Launcher] C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe (Adobe Systems Incorporated)
O4 - HKLM..\Run: [Dell Webcam Central] C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe (Creative Technology Ltd)
O4 - HKLM..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIconLaunch.exe (Intel Corporation)
O4 - HKLM..\Run: [USB3MON] C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe (Intel Corporation)
O4 - HKCU..\Run: [HP Officejet Pro 8600 (NET)] C:\Program Files\HP\HP Officejet Pro 8600\Bin\ScanToPCActivationApp.exe (Hewlett-Packard Co.)
O4 - HKCU..\Run: [VinylPale] C:\Users\Dean\AppData\Local\VinylPale\VinylPale.dll ()
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: EnableLUA = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: PromptOnSecureDesktop = 0
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O1364bit: - gopher Prefix: missing
O13 - gopher Prefix: missing
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 75.75.75.75 75.75.76.76
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{B8F45DB3-6224-4B69-A0E4-658F0CB0106B}: DhcpNameServer = 75.75.75.75 75.75.76.76
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\skype4com - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
O18 - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Program Files (x86)\DigitalPersona\Bin\DPAgent.exe) - C:\Program Files (x86)\DigitalPersona\Bin\DPAgent.exe (DigitalPersona, Inc.)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (userinit.exe) - C:\Windows\SysWow64\userinit.exe (Microsoft Corporation)
O20:64bit: - Winlogon\Notify\igfxcui: DllName - (igfxdev.dll) - C:\Windows\SysNative\igfxdev.dll (Intel Corporation)
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)
 
========== Files/Folders - Created Within 30 Days ==========
 
[2014/08/31 16:47:29 | 000,602,112 | ---- | C] (OldTimer Tools) -- C:\Users\Dean\Desktop\OTL.exe
[2014/08/26 20:10:18 | 000,122,584 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\MBAMSwissArmy.sys
[2014/08/26 20:09:54 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware
[2014/08/26 20:09:53 | 000,091,352 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\mbamchameleon.sys
[2014/08/26 20:09:53 | 000,063,704 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\mwac.sys
[2014/08/26 20:09:53 | 000,025,816 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\mbam.sys
[2014/08/26 20:09:53 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Malwarebytes Anti-Malware
[2014/08/26 20:09:53 | 000,000,000 | ---D | C] -- C:\ProgramData\Malwarebytes
[2014/08/25 18:52:58 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Skype
[2014/08/25 18:52:58 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Common Files\Skype
[2014/08/25 18:52:57 | 000,000,000 | R--D | C] -- C:\Program Files (x86)\Skype
[2014/08/25 18:47:51 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Silverlight
[2014/08/25 18:46:59 | 000,000,000 | ---D | C] -- C:\Program Files\Microsoft Silverlight
[2014/08/25 18:46:59 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Microsoft Silverlight
[2014/08/25 18:41:05 | 000,000,000 | --SD | C] -- C:\Windows\SysNative\CompatTel
[2014/08/24 12:58:17 | 000,000,000 | ---D | C] -- C:\0f9a74b2e4c203f625a8304ff2e00ed6
[2014/08/24 12:44:10 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Microsoft Security Client
[2014/08/24 12:43:46 | 000,000,000 | ---D | C] -- C:\Program Files\Microsoft Security Client
[2014/08/20 19:06:21 | 000,000,000 | ---D | C] -- C:\Users\Dean\AppData\Local\VinylPale
[2014/06/22 14:33:04 | 000,138,056 | ---- | C] (Microsoft Corporation) -- C:\Users\Dean\AppData\Roaming\wboym.dll
 
========== Files - Modified Within 30 Days ==========
 
[2014/08/31 18:52:17 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2014/08/31 18:52:10 | 3123,200,000 | -HS- | M] () -- C:\hiberfil.sys
[2014/08/31 18:08:45 | 000,000,830 | ---- | M] () -- C:\Windows\tasks\Adobe Flash Player Updater.job
[2014/08/31 17:12:13 | 000,031,312 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2014/08/31 17:12:13 | 000,031,312 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2014/08/31 17:05:25 | 000,122,584 | ---- | M] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\MBAMSwissArmy.sys
[2014/08/31 16:47:30 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Dean\Desktop\OTL.exe
[2014/08/31 16:18:27 | 000,267,672 | ---- | M] () -- C:\Windows\SysNative\FNTCACHE.DAT
[2014/08/24 12:47:53 | 000,001,945 | ---- | M] () -- C:\Windows\epplauncher.mif
[2014/08/24 12:38:28 | 000,000,075 | ---- | M] () -- C:\Windows\SysNative\cndtcks.ywj
 
========== Files Created - No Company Name ==========
 
[2014/08/24 12:47:53 | 000,001,945 | ---- | C] () -- C:\Windows\epplauncher.mif
[2014/08/24 12:45:52 | 000,002,119 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Security Essentials.lnk
[2013/12/25 18:03:21 | 000,000,057 | ---- | C] () -- C:\ProgramData\Ament.ini
[2013/01/26 14:49:07 | 000,068,125 | ---- | C] () -- C:\Users\Dean\AppData\Local\RAContactHistory.xml
[2012/11/21 14:36:23 | 000,755,188 | ---- | C] () -- C:\Windows\SysWow64\igkrng700.bin
[2012/11/21 14:36:22 | 000,561,508 | ---- | C] () -- C:\Windows\SysWow64\igfcg700m.bin
[2012/11/21 14:36:19 | 000,058,880 | ---- | C] () -- C:\Windows\SysWow64\igdde32.dll
[2012/11/21 14:36:17 | 013,024,256 | ---- | C] () -- C:\Windows\SysWow64\ig7icd32.dll
 
========== ZeroAccess Check ==========
 
[2009/07/14 00:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini
 
[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
 
[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
 
[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64
 
[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]
 
[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
"" = C:\Windows\SysNative\shell32.dll -- [2014/06/24 22:05:42 | 014,175,744 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment
 
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll -- [2014/06/24 21:41:30 | 012,874,240 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment
 
[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\fastprox.dll -- [2009/07/13 21:40:51 | 000,909,312 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free
 
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/20 23:24:25 | 000,606,208 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free
 
[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\wbemess.dll -- [2009/07/13 21:41:56 | 000,505,856 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both
 
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]
 
========== LOP Check ==========
 
[2013/01/20 17:16:56 | 000,000,000 | ---D | M] -- C:\Users\Dean\AppData\Roaming\DigitalPersona
[2012/12/25 18:24:59 | 000,000,000 | ---D | M] -- C:\Users\Dean\AppData\Roaming\PCDr
[2013/01/26 14:49:07 | 000,000,000 | ---D | M] -- C:\Users\Dean\AppData\Roaming\PeerNetworking
 
========== Purity Check ==========
 
 

< End of report >

[Advertisements]

Hello and welcome to Geeks to Go! My nickname is Pystryker , and I will be helping you with your issue today.


Before we get started, I have a few things I need to go over with you

• If you are receiving help for this issue at another forum, please let me know so I can close this thread.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process.
• Please do not attach your logs or put them inside code/quote tags. Do a Copy/Paste of the entire contents of the log file and submit it inside your post unless directed otherwise.
• At the top of your post, please click on the "Follow this topic" button and make sure that the "Received notification" box is checked and set to "Instantly" This will send an email to you as soon as I reply to your topic, allowing us to solve your problem faster.
• If any of your security programs give you a warning about any tool I ask you to use, please do not worry. All the links and tools I provide to you will be safe.
• Please read through my instructions carefully and completely before executing them. I will lay the instructions out in a step by step order to make them easy to follow.
• Please make sure that all the programs I ask you to download are downloaded to and run from your Desktop.
• Please make sure you (if you are able) to print out these instructions so that you will be able to refer to them while working on your machine. Part of the solution(s) to your problem may involve us working in Safe Mode and you will need them to go by.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
• This is a complicated process. It requires several steps, patience, and careful following of my instructions in the order they are given to diagnose your problems to get your machine back in working order.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. I promise to do the same for you.
• Please make sure you reply within 3 days to my responses, if there is no reply within 3 days, the topic will be closed and you will need to request the topic be reopened.
• Before we get started, please remember we will do our best to get your machine repaired. However, there are some cases where the only solution is a reformat and reinstall of the operating system. This is a worst case scenario though.
• It is impossible for me to know what interactions may happen between your computer's software and the tools we will use to clean your machine. If you are able to, I highly recommend you backup any critical personal files on your machine before we start.
• If possible, please have your original Windows installation disks handy, just in case.
• If you have any questions at all, please don't hesitate to ask. There's no such thing as a stupid question when dealing with malware.
• If you are unsure of an instruction I give you, or if something unexepected occurs, Do NOT proceed! Stop and ask for clarification of the instruction or tell me what occurred.
• Please remember, the fixes are for your machine and your machine ONLY! Do not use these fixes on any other machine, each fix is tailor made for your system only. Using a fix on another machine can and will cause serious damage.
• Once we have cleaned your machine, we'll have some cleanup and prevention steps to go through. We will also provide you with some information about how to reduce your chances of infection and get some protections in place to help defend you against this in the future
• Please be patient while I am analyzing your logs. I know you are probably scared and very frustrated with this problem, but I am a volunteer and sometimes life does get in the way.

Now, let's get started, shall we?


Hi

Let's run a fix with OTL and a couple of other programs and then get a fresh look at the machine with a different scanning tool.


Please disable your antivirus for the duration of my instructions. Don't forget to re-enable them after you have completed the steps.

Step 1: OTL Fix


Let's run an OTL fix:

Warning: This fix is to be used on this system and this system ONLY. Using this fix on any other machine other than yours can seriously damage it.

Be advised that when the fix commences, it will shut down all running processes and you may lose the desktop and icons, they will return on reboot.

Run OTL by double clicking it (Windows Vista, Windows 7, and 8, right click and select "Run as Administrator)

• Copy the text in the quote box below (do not copy the word "quote") and paste in the in the box marked Custom Scans/Fixes as shown in the graphic below.

:Commands
[createrestorepoint]

:OTL
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O4:64bit: - HKLM..\Run: [IntelTBRunOnce] wscript.exe //b //nologo "C:\Program Files\Intel\TurboBoost\RunTBGadgetOnce.vbs" File not found
O4 - HKLM..\Run: [] File not found
O1364bit: - gopher Prefix: missing
O13 - gopher Prefix: missing

:Commands
[emptytemp]
[resethosts]

• Click the Run Fix button at the top of the OTL control panel.
• Let the program run until it's finished and then reboot the computer.
• Once your machine has rebooted, a log will open. Please post that log in your next reply.

Step 2: Junkware Removal Tool


Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

If you have any problems, questions, or need further explanation, please post a message in this thread and I will get back to you asap.


Step 3: AdwCleaner


Download ADWcleaner by clicking here. Please save it to your Desktop

• Double click (Vista and 7 Users)right click the adwcleaner.exe file and click Run as Adminstrator and accept the UAC prompt to run AdwCleaner
• Close any open windows or browsers.
• Pause your Anti-Virus program if it is running.
• Once it starts, click on the Scan button.
• Let the scan complete itself. This may take a few minutes.
• Once the scan has finished, it will say "Pending, uncheck elements you don't want to remove.", don't worry about unchecking anything and then click the Clean button. When finished, it will ask to reboot. Please reboot.
• When the machine has rebooted, a log will be produced. Please copy/paste that in your next reply. Here's how:
  • Click the Report button and the log will open. Copy and Paste the contents of the log file into your next reply.
  This report is also saved at C:\AdwCleaner[R0].txt

Step 4: Scan with Farbar's Recovery Scan Tool


Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. You will need to download and run the 64-Bit version.

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
• Place a check in the box marked Addition.txt
  
  
• Press Scan button.
• It will produce a log called FRST.txt in the same directory the tool is run from.
• Please copy and paste log back here.
• The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

Things I need to see in your next post:

Please post each of the requested logs below as a separate response in the thread (i.e. one log per post).

OTL Fix Log

Junkware Removal Tool Log

AdwCleaner Log

FRST.txt Log

Addition.txt Log

[pystryker]

Hello and welcome to Geeks to Go! My nickname is Pystryker , and I will be helping you with your issue today.


Before we get started, I have a few things I need to go over with you

• If you are receiving help for this issue at another forum, please let me know so I can close this thread.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process.
• Please do not attach your logs or put them inside code/quote tags. Do a Copy/Paste of the entire contents of the log file and submit it inside your post unless directed otherwise.
• At the top of your post, please click on the "Follow this topic" button and make sure that the "Received notification" box is checked and set to "Instantly" This will send an email to you as soon as I reply to your topic, allowing us to solve your problem faster.
• If any of your security programs give you a warning about any tool I ask you to use, please do not worry. All the links and tools I provide to you will be safe.
• Please read through my instructions carefully and completely before executing them. I will lay the instructions out in a step by step order to make them easy to follow.
• Please make sure that all the programs I ask you to download are downloaded to and run from your Desktop.
• Please make sure you (if you are able) to print out these instructions so that you will be able to refer to them while working on your machine. Part of the solution(s) to your problem may involve us working in Safe Mode and you will need them to go by.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
• This is a complicated process. It requires several steps, patience, and careful following of my instructions in the order they are given to diagnose your problems to get your machine back in working order.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. I promise to do the same for you.
• Please make sure you reply within 3 days to my responses, if there is no reply within 3 days, the topic will be closed and you will need to request the topic be reopened.
• Before we get started, please remember we will do our best to get your machine repaired. However, there are some cases where the only solution is a reformat and reinstall of the operating system. This is a worst case scenario though.
• It is impossible for me to know what interactions may happen between your computer's software and the tools we will use to clean your machine. If you are able to, I highly recommend you backup any critical personal files on your machine before we start.
• If possible, please have your original Windows installation disks handy, just in case.
• If you have any questions at all, please don't hesitate to ask. There's no such thing as a stupid question when dealing with malware.
• If you are unsure of an instruction I give you, or if something unexepected occurs, Do NOT proceed! Stop and ask for clarification of the instruction or tell me what occurred.
• Please remember, the fixes are for your machine and your machine ONLY! Do not use these fixes on any other machine, each fix is tailor made for your system only. Using a fix on another machine can and will cause serious damage.
• Once we have cleaned your machine, we'll have some cleanup and prevention steps to go through. We will also provide you with some information about how to reduce your chances of infection and get some protections in place to help defend you against this in the future
• Please be patient while I am analyzing your logs. I know you are probably scared and very frustrated with this problem, but I am a volunteer and sometimes life does get in the way.

Now, let's get started, shall we?


Hi

Let's run a fix with OTL and a couple of other programs and then get a fresh look at the machine with a different scanning tool.


Please disable your antivirus for the duration of my instructions. Don't forget to re-enable them after you have completed the steps.

Step 1: OTL Fix


Let's run an OTL fix:

Warning: This fix is to be used on this system and this system ONLY. Using this fix on any other machine other than yours can seriously damage it.

Be advised that when the fix commences, it will shut down all running processes and you may lose the desktop and icons, they will return on reboot.

Run OTL by double clicking it (Windows Vista, Windows 7, and 8, right click and select "Run as Administrator)

• Copy the text in the quote box below (do not copy the word "quote") and paste in the in the box marked Custom Scans/Fixes as shown in the graphic below.

:Commands
[createrestorepoint]

:OTL
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O4:64bit: - HKLM..\Run: [IntelTBRunOnce] wscript.exe //b //nologo "C:\Program Files\Intel\TurboBoost\RunTBGadgetOnce.vbs" File not found
O4 - HKLM..\Run: [] File not found
O1364bit: - gopher Prefix: missing
O13 - gopher Prefix: missing

:Commands
[emptytemp]
[resethosts]

• Click the Run Fix button at the top of the OTL control panel.
• Let the program run until it's finished and then reboot the computer.
• Once your machine has rebooted, a log will open. Please post that log in your next reply.

Step 2: Junkware Removal Tool


Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

If you have any problems, questions, or need further explanation, please post a message in this thread and I will get back to you asap.


Step 3: AdwCleaner


Download ADWcleaner by clicking here. Please save it to your Desktop

• Double click (Vista and 7 Users)right click the adwcleaner.exe file and click Run as Adminstrator and accept the UAC prompt to run AdwCleaner
• Close any open windows or browsers.
• Pause your Anti-Virus program if it is running.
• Once it starts, click on the Scan button.
• Let the scan complete itself. This may take a few minutes.
• Once the scan has finished, it will say "Pending, uncheck elements you don't want to remove.", don't worry about unchecking anything and then click the Clean button. When finished, it will ask to reboot. Please reboot.
• When the machine has rebooted, a log will be produced. Please copy/paste that in your next reply. Here's how:
  • Click the Report button and the log will open. Copy and Paste the contents of the log file into your next reply.
  This report is also saved at C:\AdwCleaner[R0].txt

Step 4: Scan with Farbar's Recovery Scan Tool


Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. You will need to download and run the 64-Bit version.

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
• Place a check in the box marked Addition.txt
  
  
• Press Scan button.
• It will produce a log called FRST.txt in the same directory the tool is run from.
• Please copy and paste log back here.
• The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

Things I need to see in your next post:

Please post each of the requested logs below as a separate response in the thread (i.e. one log per post).

OTL Fix Log

Junkware Removal Tool Log

AdwCleaner Log

FRST.txt Log

Addition.txt Log