[boodoo]

I've just gotten my laptop back from my mother (she was borrowing it for work while hers was getting fixed) and I have no idea what she has downloaded during that time but every time I try to open Firefox or Chrome the default web browser is some, istartsurf, crap

Is there anyway who can tell me how to uninstall it or if I need a specific program to do so?

I want to fix it ASAP, I just feel like I shouldn't even use the internet on my laptop (I'm using my mobile phone internet right now) whilst that is the default homepage.

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If you can, try to perform the following steps and post the logs.

 

Scan with OTL

Please download OTL by OldTimer and save the file to your desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Make sure that Scan All Users, LOP check and Purity check are ticked.
• For 64-bit systems only - make sure that Include 64-bit option is also ticked.
• Sections Processes, Modules, Services, Drivers, Standard Registry are set to Use Safelist.
• Section Extra Registry is also set to Use Safelist.
• Under the Custom Scans/Fixes bar in the box paste in the following:
  

  BASESERVICES
  /md5start
  rpcss.dll
  /md5stop

• Push Run Scan and wait patiently.
• Two notepad windows will be opened after this run: OTL.txt (maximized) and Extras.txt (minimized).

Please include the content of both logfiles in your next reply.

[Biscuithd]

If you can, try to perform the following steps and post the logs.

 

Scan with OTL

Please download OTL by OldTimer and save the file to your desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Make sure that Scan All Users, LOP check and Purity check are ticked.
• For 64-bit systems only - make sure that Include 64-bit option is also ticked.
• Sections Processes, Modules, Services, Drivers, Standard Registry are set to Use Safelist.
• Section Extra Registry is also set to Use Safelist.
• Under the Custom Scans/Fixes bar in the box paste in the following:
  

  BASESERVICES
  /md5start
  rpcss.dll
  /md5stop

• Push Run Scan and wait patiently.
• Two notepad windows will be opened after this run: OTL.txt (maximized) and Extras.txt (minimized).

Please include the content of both logfiles in your next reply.

[Biscuithd]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.