[hrsepwrbrat]

Hi there! I have a Toshiba Satellite P855-S5102. The keyboard and mousepad have quit working. It says "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" We have tried uninstalling  and reimstalling but it says the driver is up to date.

 

We have an onscreen keyboard but it's a huge, slow pain. Any ideas?

 

Wasn't sure where to post this, so please feel free to move if necessary. Thanks!

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Hello hrsepwrbrat

 

The registry doesn't get damaged unless there is an outside influence so let`s hope that there is nothing sinister such as malware involved here else you will need the help of the experts over on those forums, I would first suggest that you try a Refresh of Windows 8, this is akin to a System Restore and you will not lose any of your personal data;

 

To refresh your PC

Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings. ...

Tap or click Update and recovery, and then tap or click Recovery.

Under Refresh your PC without affecting your files, tap or click Get started.

Follow the instructions on the screen.

 

Let us know how the Refresh goes.

[phillpower2]

Hello hrsepwrbrat

 

The registry doesn't get damaged unless there is an outside influence so let`s hope that there is nothing sinister such as malware involved here else you will need the help of the experts over on those forums, I would first suggest that you try a Refresh of Windows 8, this is akin to a System Restore and you will not lose any of your personal data;

 

To refresh your PC

Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings. ...

Tap or click Update and recovery, and then tap or click Recovery.

Under Refresh your PC without affecting your files, tap or click Get started.

Follow the instructions on the screen.

 

Let us know how the Refresh goes.

[hrsepwrbrat]

Hi, thanks for the reply!

 

Last night before I went to bed, I did a system restore. It had updated something on 9/26, and that was the earliest available time that I could reset it to. It ran, and I just got back on to play with it, and I had to open the onscreen keyboard to log in. I'm typing with the physical keyboard right now, so I'm guessing it worked... Strange! My husband did it when it first started and it didn't work. I'll try the refresh thing as well, couldn't hurt right?

[phillpower2]

Hello hrsepwrbrat,

 

Glad to hear that you have made progress with the keyboard issue 

 

Regarding the Refresh, honest answer is that if you have not already done the Refresh I would not do so but instead only create a new restore point usings the present working settings that you have now, if you have done the Refresh and things are still all good, create a new restore point and hopefully continue to enjoy trouble free computing.

[hrsepwrbrat]

So far it's still cooperating. There was a Toshiba update in the mass of Windows updates, and we declined to install that one. Might be the one that corrupted it?

 

We'll definitely create a fresh restore point. Thanks!!

[phillpower2]

You are most welcome and any further problems please feel free to come back here