[sheyennelilly]

I'm having multiple issues.  My computer is locking up every couple of minutes.  it's taken me 5 minutes just to start typing this, and it's had long pauses of not responding a couple times in the past sentences.  I'm also having script errors pop up regularly.  The slowness just started today.  The script errors have been going on for a long time.  Here is an example of what I get: A script on this page may be busy, or it may have stopped responding. You can stop the script now, open the script in the debugger, or let the script continue.

Script: https://s.ytimg.com/...searchbox.js:13

 

Also, this hasn't happened in a while, but I'll mention it because maybe it has something to do with something.  When I try to shut down the computer, sometimes it will say it's waiting for a program, but then it never shuts down.  It says something about explorer.exe being the cause.

 

Can anyone help me with this? 

 

Thanks,

Sheyenne
 

[Advertisements]

Hi! My name is zep516 and Welcome to Geekstogo!
I'll do the best I can to resolve your computer issue
Please make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, don't continue Stop and ask! Never be afraid to ask questions!


What browser are you using ? what version of windows ?

[zep516]

Hi! My name is zep516 and Welcome to Geekstogo!
I'll do the best I can to resolve your computer issue
Please make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, don't continue Stop and ask! Never be afraid to ask questions!


What browser are you using ? what version of windows ?

[sheyennelilly]

Hi zep516,

  Thank you so much for being willing to help me.  I am using Windows 7 and Firefox browser.  I tried to use Internet Explorer to see if that helped, but there was no difference.

Before reading this reply I tried to do a system restore to the 23rd of November but it failed.  It gave me this error message: 

 

System Restore did not complete successfully.  Details: System Restore failed while deleting the following file/directory  Path: C:\   An unspecified error occurred during System Restore. 0x8000fff. 

 

Then when I clicked the button to restore again, it said no restore points had been created.  I had a long list of them yesterday.

[zep516]

Hello,

Hello,

Please download MiniToolBox http://download.blee...MiniToolBox.exe and run it.

Checkmark following boxes:

• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• content of Hosts
• List IP configuration
• List Winsock Entries
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size
• List Restore Points

Click Go and post the result.

[sheyennelilly]

It's taken me a couple hours to get this posted.  I've had to restart numerous times, and boxes keep popping up that say "invalid destination".  My shortcuts on my desktop won't work.  It's a mess.  Here's the log.

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Sheyenne Alvarez (administrator) on 29-11-2014 at 16:28:44
Running from "C:\Users\Sheyenne Alvarez\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================


127.0.0.1    www.007guard.com
127.0.0.1    007guard.com
127.0.0.1    008i.com
127.0.0.1    www.008k.com
127.0.0.1    008k.com
127.0.0.1    www.00hq.com
127.0.0.1    00hq.com
127.0.0.1    010402.com
127.0.0.1    www.032439.com
127.0.0.1    032439.com
127.0.0.1    www.0scan.com
127.0.0.1    0scan.com
127.0.0.1    www.1000gratisproben.com
127.0.0.1    1000gratisproben.com
127.0.0.1    1001namen.com
127.0.0.1    www.1001namen.com
127.0.0.1    100888290cs.com
127.0.0.1    www.100888290cs.com
127.0.0.1    www.100sexlinks.com

There are 15283 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================

Realtek PCIe FE Family Controller = Local Area Connection (Connected)
802.11n Wireless LAN Card = Wireless Network Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add address name="Local Area Connection 3" address=172.29.2.212 mask=255.255.0.0
add address name="Local Area Connection 3" address=169.254.236.70 mask=255.255.0.0


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : SheyenneAlvarez
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : attlocal.net

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 1C-65-9D-FC-D0-8E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : attlocal.net
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 64-31-50-2D-79-D5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::cc03:28d:abf:e269%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.67(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, November 29, 2014 4:21:29 PM
   Lease Expires . . . . . . . . . . : Sunday, November 30, 2014 4:21:29 PM
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 315917668
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-37-FE-A9-64-31-50-2D-79-D5
   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : 802.11n Wireless LAN Card
   Physical Address. . . . . . . . . : 1C-65-9D-FC-D0-8F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{A311D36E-E2C2-47B1-9839-0385F6FC7031}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:249f:37f:9cec:edd6(Preferred)
   Link-local IPv6 Address . . . . . : fe80::249f:37f:9cec:edd6%10(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.attlocal.net:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : attlocal.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.gateway.2wire.net:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  homeportal
Address:  192.168.1.254

Name:    google.com
Addresses:  2607:f8b0:4000:807::1003
      173.194.115.14
      173.194.115.8
      173.194.115.0
      173.194.115.2
      173.194.115.5
      173.194.115.7
      173.194.115.9
      173.194.115.6
      173.194.115.4
      173.194.115.1
      173.194.115.3


Pinging google.com [173.194.115.2] with 32 bytes of data:
Reply from 173.194.115.2: bytes=32 time=28ms TTL=54
Reply from 173.194.115.2: bytes=32 time=27ms TTL=54

Ping statistics for 173.194.115.2:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 27ms, Maximum = 28ms, Average = 27ms
Server:  homeportal
Address:  192.168.1.254

Name:    yahoo.com
Addresses:  98.138.253.109
      98.139.183.24
      206.190.36.45


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=98ms TTL=45
Reply from 98.139.183.24: bytes=32 time=102ms TTL=45

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 98ms, Maximum = 102ms, Average = 100ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 15...1c 65 9d fc d0 8e ......Microsoft Virtual WiFi Miniport Adapter
 12...64 31 50 2d 79 d5 ......Realtek PCIe FE Family Controller
 11...1c 65 9d fc d0 8f ......802.11n Wireless LAN Card
  1...........................Software Loopback Interface 1
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 10...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 31...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.67     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.67    276
     192.168.1.67  255.255.255.255         On-link      192.168.1.67    276
    192.168.1.255  255.255.255.255         On-link      192.168.1.67    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.67    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.67    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 10     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 10     58 2001::/32                On-link
 10    306 2001:0:9d38:6abd:249f:37f:9cec:edd6/128
                                    On-link
 12    276 fe80::/64                On-link
 10    306 fe80::/64                On-link
 10    306 fe80::249f:37f:9cec:edd6/128
                                    On-link
 12    276 fe80::cc03:28d:abf:e269/128
                                    On-link
  1    306 ff00::/8                 On-link
 10    306 ff00::/8                 On-link
 12    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/29/2014 08:20:51 AM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Windows Update). Additional information: 0x8000ffff.

Error: (11/29/2014 02:44:37 AM) (Source: System Restore) (User: )
Description: The scheduled restore point could not be created.  Additional information: (0x81000101).

Error: (11/29/2014 02:44:37 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreation; Description = Scheduled Checkpoint; Error = 0x81000101).

Error: (11/29/2014 00:52:58 AM) (Source: System Restore) (User: )
Description: Failed to initiate System Restore (Windows Update).

Error: (11/28/2014 02:18:17 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (11/28/2014 02:18:17 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (11/28/2014 08:43:02 AM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -2143485946

Error: (11/28/2014 08:43:02 AM) (Source: Microsoft Office 15) (User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0006; CorrelationId: {BBD3F8DC-3464-46C7-B46B-136AB5F97A28}

Error: (11/27/2014 10:03:01 PM) (Source: Windows Search Service) (User: )
Description: Unable to initialize the filter host process. Terminating.


Details:
    This operation returned because the timeout period expired.  (HRESULT : 0x800705b4) (0x800705b4)

Error: (11/24/2014 04:54:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: Neuz.exe, version: 3.8.22.1, time stamp: 0x544da8d8
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000005
Fault offset: 0x00038e19
Faulting process id: 0x1ac4
Faulting application start time: 0xNeuz.exe0
Faulting application path: Neuz.exe1
Faulting module path: Neuz.exe2
Report Id: Neuz.exe3


System errors:
=============
Error: (11/29/2014 04:22:57 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (11/29/2014 04:22:53 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)

Error: (11/29/2014 04:21:27 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:19:28 PM on ‎11/‎29/‎2014 was unexpected.

Error: (11/29/2014 03:46:50 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.

Error: (11/29/2014 03:37:07 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (11/29/2014 03:37:01 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)

Error: (11/29/2014 02:59:17 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.

Error: (11/29/2014 02:49:45 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.

Error: (11/29/2014 02:46:33 PM) (Source: Service Control Manager) (User: )
Description: The Software Protection service failed to start due to the following error:
%%1053

Error: (11/29/2014 02:46:33 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Software Protection service to connect.


Microsoft Office Sessions:
=========================
Error: (11/29/2014 08:20:51 AM) (Source: System Restore)(User: )
Description: Windows Update0x8000ffff

Error: (11/29/2014 02:44:37 AM) (Source: System Restore)(User: )
Description: 0x81000101

Error: (11/29/2014 02:44:37 AM) (Source: System Restore)(User: )
Description: C:\Windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreationScheduled Checkpoint0x81000101

Error: (11/29/2014 00:52:58 AM) (Source: System Restore)(User: )
Description: Windows Update0x80070020

Error: (11/28/2014 02:18:17 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

Error: (11/28/2014 02:18:17 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance16370700009E7D01000000000009030000

Error: (11/28/2014 08:43:02 AM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -2143485946

Error: (11/28/2014 08:43:02 AM) (Source: Microsoft Office 15)(User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0006; CorrelationId: {BBD3F8DC-3464-46C7-B46B-136AB5F97A28}

Error: (11/27/2014 10:03:01 PM) (Source: Windows Search Service)(User: )
Description:
Details:
    This operation returned because the timeout period expired.  (HRESULT : 0x800705b4) (0x800705b4)

Error: (11/24/2014 04:54:24 PM) (Source: Application Error)(User: )
Description: Neuz.exe3.8.22.1544da8d8ntdll.dll6.1.7601.18247521ea8e7c000000500038e191ac401d0083997ae1916C:\Program Files\Webzen\FlyFF\Neuz.exeC:\Windows\SysWOW64\ntdll.dlld580b9fa-742c-11e4-aa9c-6431502d79d5



=========================== Installed Programs ============================
ABBYY FineReader 6.0 Sprint (HKLM-x32\...\{ACF60000-22B9-4CE9-98D6-2CCF359BAC07}) (Version: 6.00.2146.41621 - ABBYY Software House)
ABBYY FineReader 9.0 Sprint (HKLM-x32\...\ABBYY FineReader 9.0 Sprint) (Version: 9.00.595.5857 - ABBYY)
ABBYY FineReader 9.0 Sprint (x32 Version: 9.00.595.5857 - ABBYY) Hidden
ActiveCheck component for HP Active Support Library (x32 Version: 3.0.0.3 - Hewlett-Packard) Hidden
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.1.0.4880 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 3.1.0.4880 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.239 - Adobe Systems Incorporated)
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.239 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
Amazon Cloud Drive (HKCU\...\23ab716f18849b6f) (Version: 2.4.2013.3290 - Amazon)
Amazon MP3 Downloader 1.0.17 (HKLM-x32\...\Amazon MP3 Downloader) (Version: 1.0.17 - Amazon Services LLC)
Amazon Music (HKCU\...\Amazon Amazon Music) (Version: 3.6.0.671 - Amazon Services LLC)
Amazon Music Importer (HKLM-x32\...\com.amazon.music.uploader) (Version: 2.0.1 - Amazon Services LLC)
Amazon Music Importer (x32 Version: 2.0.1 - Amazon Services LLC) Hidden
Apple Application Support (HKLM-x32\...\{D9DAD0FF-495A-472B-9F10-BAE430A26682}) (Version: 3.0.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{787136D2-F0F8-4625-AA3F-72D7795AC842}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ATI Catalyst Install Manager (HKLM\...\{7C7A5A92-046C-A38C-AE0F-8F9CCA0F67A8}) (Version: 3.0.774.0 - ATI Technologies, Inc.)
Bing Rewards Client Installer (x32 Version: 16.0.345.0 - Microsoft Corporation) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - ATI) Hidden
Catalyst Control Center Core Implementation (x32 Version: 2010.0511.2153.37435 - ATI) Hidden
Catalyst Control Center Graphics Full Existing (x32 Version: 2010.0511.2153.37435 - ATI) Hidden
Catalyst Control Center Graphics Full New (x32 Version: 2010.0511.2153.37435 - ATI) Hidden
Catalyst Control Center Graphics Light (x32 Version: 2010.0511.2153.37435 - ATI) Hidden
Catalyst Control Center Graphics Previews Vista (x32 Version: 2010.0511.2153.37435 - ATI) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2010.0511.2153.37435 - ATI Technologies, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2010.0511.2153.37435 - ATI) Hidden
CCC Help Chinese Standard (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Chinese Traditional (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Czech (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Danish (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Dutch (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help English (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Finnish (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help French (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help German (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Greek (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Hungarian (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Italian (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Japanese (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Korean (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Norwegian (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Polish (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Portuguese (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Russian (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Spanish (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Swedish (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Thai (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Turkish (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
ccc-core-static (x32 Version: 2010.0511.2153.37435 - ATI) Hidden
ccc-utility64 (Version: 2010.0511.2153.37435 - ATI) Hidden
CDDRV_Installer (Version: 4.60 - Logitech) Hidden
ClipGrab 3.4.7 (HKLM-x32\...\{8A1033B0-EF33-4FB5-97A1-C47A7DCDD7E6}_is1) (Version:  - Philipp Schmieder Medien)
CyberLink DVD Suite Deluxe (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.3210 - CyberLink Corp.)
CyberLink DVD Suite Deluxe (x32 Version: 7.0.3210 - CyberLink Corp.) Hidden
CyberLink PowerDirector 11 (HKLM-x32\...\InstallShield_{551F492A-01B0-4DC4-866F-875EC4EDC0A8}) (Version: 11.0.0.2321 - CyberLink Corp.)
CyberLink PowerDirector 11 (Version: 11.0.0.2321 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Definition Update for Microsoft Office 2010 (KB2899521) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{E48DACEA-5789-4CC5-8584-2E268C560131}) (Version:  - Microsoft)
Dell Driver Download Manager (HKCU\...\f031ef6ac137efc5) (Version: 2.1.0.0 - Dell Inc.)
Dell Toolbar (HKLM-x32\...\{09B71986-2AC5-482d-B6CB-42EA34F4F85B}) (Version: 1.8.12.0 - )
Dell V520 Series Uninstaller (HKLM\...\Dell V520 Series) (Version:  - Dell, Inc.)
Dropbox (HKCU\...\Dropbox) (Version: 2.10.52 - Dropbox, Inc.)
DVD Menu Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 4.2.4412 - Hewlett-Packard)
DVD Menu Pack for HP MediaSmart Video (x32 Version: 4.2.4412 - Hewlett-Packard) Hidden
erLT (x32 Version: 1.20.0137 - Logitech, Inc.) Hidden
FamilySearch Indexing 3.24.2 (HKLM-x32\...\0591-8077-9297-0833) (Version: 3.24.2 - FamilySearch)
FileHippo.com Update Checker (HKLM-x32\...\FileHippo.com) (Version:  - )
Firebird SQL Server - MAGIX Edition (HKLM-x32\...\{34EB6245-C8D0-4D8A-B8D8-EEBFF7A91485}) (Version: 2.1.27.0 - MAGIX AG)
Fitbit Connect (HKLM-x32\...\{D3CD091B-296B-48E9-9F0F-E9FE53E02E41}) (Version: 1.0.3.5511 - Fitbit Inc.)
Flyff (HKLM-x32\...\{48E3D369-48AA-4585-AE91-E64667682508}_is1) (Version: Flyff - WEBZEN Inc)
Free Realms (HKCU\...\SOE-Free Realms) (Version:  - Sony Online Entertainment)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google+ Auto Backup (HKCU\...\Google+ Auto Backup) (Version: 1.0.26.151 - Google, Inc.)
Google+ Auto Backup (HKLM-x32\...\{A50DE037-B5C0-4C8A-8049-B0C576B313D1}) (Version: 1.0.21.81 - Google)
GoPro Studio 2.0.1 (HKLM-x32\...\GoPro Studio) (Version: 2.0.1 - WoodmanLabs Inc. d.b.a. GoPro)
HP Auto (Version: 1.0.12494.3472 - Hewlett-Packard Company) Hidden
HP Client Services (Version: 1.0.12656.3472 - Hewlett-Packard) Hidden
HP Customer Experience Enhancements (x32 Version: 6.0.1.7 - Hewlett-Packard) Hidden
HP MediaSmart DVD (HKLM-x32\...\InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}) (Version: 4.2.4725 - Hewlett-Packard)
HP MediaSmart DVD (x32 Version: 4.2.4725 - Hewlett-Packard) Hidden
HP MediaSmart Music (HKLM-x32\...\InstallShield_{91A34181-9FAD-43AB-A35F-E7A8945B7E1C}) (Version: 4.2.4517 - Hewlett-Packard)
HP MediaSmart Music (x32 Version: 4.2.4517 - Hewlett-Packard) Hidden
HP MediaSmart Photo (HKLM-x32\...\InstallShield_{6DAF8CDC-9B04-413B-A0F2-BCC13CF8A5BF}) (Version: 4.2.4513 - Hewlett-Packard)
HP MediaSmart Photo (x32 Version: 4.2.4513 - Hewlett-Packard) Hidden
HP MediaSmart SmartMenu (HKLM\...\{A40F60B1-F1E1-452E-96A5-FF97F9A2D102}) (Version: 3.1.2.4 - Hewlett-Packard)
HP MediaSmart Video (HKLM-x32\...\InstallShield_{D12E3E7F-1B13-4933-A915-16C7DD37A095}) (Version: 4.2.4522 - Hewlett-Packard)
HP MediaSmart Video (x32 Version: 4.2.4522 - Hewlett-Packard) Hidden
HP MediaSmart/TouchSmart Netflix (HKLM-x32\...\{2EA3D6B2-157E-4112-A3AB-BF17E16661C3}) (Version: 1.0.4.0 - Hewlett-Packard)
HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.0.2 - Hewlett-Packard)
HP MovieStore (x32 Version: 1.0.027 - Hewlett-Packard) Hidden
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP Setup (HKLM-x32\...\{53469506-A37E-4314-A9D9-38724EC23A75}) (Version: 8.4.4400.3525 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.0.12844.3519 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{B1A4A13D-4665-4ED3-9DFE-F845725FBBD8}) (Version: 5.1.8.12 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{7F2A11F4-EAE8-4325-83EC-E3E99F85169E}) (Version: 10.1.1000 - Hewlett-Packard)
HP Update (HKLM-x32\...\{DE77FE3F-A33D-499A-87AD-5FC406617B40}) (Version: 5.002.003.003 - Hewlett-Packard)
HP Vision Hardware Diagnostics (HKLM\...\{D79A02E9-6713-4335-9668-AAC7474C0C0E}) (Version: 2.1.6.0 - Hewlett-Packard)
HPAsset component for HP Active Support Library (x32 Version: 3.0.0.3 - Hewlett-Packard) Hidden
iCloud (HKLM\...\{D0CB24F4-084F-40DE-B6B9-A03626E682F0}) (Version: 2.1.1.3 - Apple Inc.)
Intel® Integrated Performance Primitives Run-Time Installer 5.1 for Windows* on IA-32 Intel® Architecture (x32 Version: 5.1.0.0 - Intel Corporation) Hidden
Internet TV for Windows Media Center (HKLM-x32\...\{9D318C86-AF4C-409F-A6AC-7183FF4CF424}) (Version: 4.2.2.0 - Microsoft Corporation)
iTunes (HKLM\...\{5A68A656-979F-4168-8795-E2E368AA4DC2}) (Version: 11.2.2.3 - Apple Inc.)
Java 7 Update 67 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217045FF}) (Version: 7.0.670 - Oracle)
Java Auto Updater (x32 Version: 2.1.67.1 - Oracle, Inc.) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
KhalInstallWrapper (Version: 2.00.0000 - Logitech) Hidden
Kobo (HKLM-x32\...\Kobo) (Version: 1.6 - Kobo Inc.)
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3130 - CyberLink Corp.)
LabelPrint (x32 Version: 2.5.3130 - CyberLink Corp.) Hidden
LightScribe System Software (HKLM-x32\...\{FD7F0DB8-0E96-4D64-AD4D-9B5A936AF2A8}) (Version: 1.18.20.1 - LightScribe)
Logitech Alert Commander (HKLM-x32\...\{9C815CCE-8A56-4C1E-A3CA-D1BA519882BC}) (Version: 3.5.97 - Logitech)
Logitech SetPoint (HKLM-x32\...\{F29B21BD-CAA6-445F-8EF7-A7E2B9D8B14E}) (Version: 4.80 - Logitech)
Macromedia Director 7 (HKLM-x32\...\Macromedia Director 7) (Version:  - )
MAGIX Movie Edit Pro 17 (HKLM-x32\...\MAGIX_MSI_Videodeluxe17) (Version: 10.0.0.0 - MAGIX AG)
MAGIX Movie Edit Pro 17 (x32 Version: 10.0.0.0 - MAGIX AG) Hidden
MAGIX Screenshare (HKLM-x32\...\{824B6B39-758A-46B8-913A-6699C22620B1}) (Version: 4.3.6.1987 - MAGIX AG)
MAGIX Speed 2 (MSI) (HKLM-x32\...\{0C667580-EA2C-4EC2-A233-D52468A1D7D9}) (Version: 6.0.1.2 - MAGIX AG)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
Media Player Codec Pack 4.2.0 (HKLM-x32\...\Media Player - Codec Pack) (Version: 4.2.0 - Media Player Codec Pack)
Microsoft .NET Framework 4.5.1 (DEU) (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (Deutsch) (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1031) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (ESN) (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (español) (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 3082) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (FRA) (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (Français) (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1036) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (ITA) (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (Italiano) (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1040) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Nederlands) (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1043) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (NLD) (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Default Manager (x32 Version: 2.2.114.0 - Microsoft Corporation) Hidden
Microsoft IntelliPoint 8.2 (HKLM\...\Microsoft IntelliPoint 8.2) (Version: 8.20.468.0 - Microsoft Corporation)
Microsoft IntelliPoint 8.2 (Version: 8.20.468.0 - Microsoft Corporation) Hidden
Microsoft Office 365 ProPlus - en-us (HKLM\...\O365ProPlusRetail - en-us) (Version: 15.0.4667.1002 - Microsoft Corporation)
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Single Image 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (x32 Version: 3.0.5305.0 - Microsoft Corp.) Hidden
MotoCast (HKLM-x32\...\{5401CEE8-3C2D-4835-A802-213306537FF4}) (Version: 2.0.31 - Motorola Mobility)
Motorola Device Manager (HKLM-x32\...\{28DB8373-C1BB-444F-A427-A55585A12ED7}) (Version: 2.2.35 - Motorola Mobility)
Motorola Device Software Update (x32 Version: 1.0.41 - Motorola Mobility) Hidden
MOTOROLA MEDIA LINK (x32 Version: 1.9.0002.0 - Motorola) Hidden
Motorola Mobile Drivers Installation 5.9.0 (Version: 5.9.0 - Motorola Inc.) Hidden
Movie Theme Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 4.2.4412 - Hewlett-Packard)
Movie Theme Pack for HP MediaSmart Video (x32 Version: 4.2.4412 - Hewlett-Packard) Hidden
Mozilla Firefox 33.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 33.1 (x86 en-US)) (Version: 33.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
Netflix in Windows Media Center (HKLM-x32\...\{0CA72D12-F6C6-4D43-A2A0-41F5AA17E2B6}) (Version: 3.3.101.0 - Microsoft Corporation)
Newblue Art Effects for PowerDirector (HKLM\...\NewBlue Art Effects for PowerDirector) (Version: 2.0 - NewBlue)
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)
NTI Backup Now EZ (HKLM-x32\...\InstallShield_{B9ECA41B-55CC-4654-B6B5-6731D009EC69}) (Version: 3.0.2.32 - NTI Corporation)
NTI Backup Now EZ (x32 Version: 3.0.2.32 - NTI Corporation) Hidden
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4667.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4667.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4667.1002 - Microsoft Corporation) Hidden
Pantech PCSuite (HKLM-x32\...\{69187EC5-F5CF-4B2C-B920-5A17F44D9685}) (Version: 1.0 - Pantech)
Pantech PCSuite (x32 Version: 1.0 - Pantech) Hidden
PDF Complete Special Edition (HKLM-x32\...\PDF Complete) (Version: 4.0.57 - PDF Complete, Inc)
PhotoNow! (HKLM-x32\...\InstallShield_{D36DD326-7280-11D8-97C8-000129760CBE}) (Version: 1.1.7717 - CyberLink Corp.)
PhotoNow! (x32 Version: 1.1.7717 - CyberLink Corp.) Hidden
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
PictureMover (HKLM-x32\...\{264FE20A-757B-492a-B0C3-4009E2997D8A}) (Version: 3.5.0.33 - Hewlett-Packard Company)
PL-2303 Vista Driver Installer (HKLM-x32\...\{EEC010D0-1252-4E1D-BAD9-F1B8F414535C}) (Version: 3.0.1.0 - Prolific)
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.4329 - CyberLink Corp.)
Power2Go (x32 Version: 6.1.4329 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.3129 - CyberLink Corp.)
PowerDirector (Version: 11.0 - CyberLink Corp.) Hidden
PowerDirector (x32 Version: 8.0.3129 - CyberLink Corp.) Hidden
PressReader (HKLM-x32\...\{912CED74-88D3-4C5B-ACB0-13231864975E}) (Version: 5.10.1102.0 -  NewspaperDirect Inc.)
Quicken WillMaker Plus 2008 (HKLM-x32\...\Quicken WillMaker Plus 2008) (Version:  - )
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Ralink RT2860 Wireless LAN Card (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309B0}) (Version:  - Ralink)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6196 - Realtek Semiconductor Corp.)
Recovery Manager (x32 Version: 5.5.3219 - CyberLink Corp.) Hidden
Riverpoint Writer (HKCU\...\FF389026-F961-42C5-BACD-B4A3AA73E0F3) (Version: 2.0.0.9 - Apollo Group, Inc.)
RoxioNow Player (HKLM-x32\...\{0EDEB615-1A60-425E-8306-0E10519C7B55}) (Version: 1.9.5.101 - RoxioNow)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
SmartSound Quicktracks 5 (HKLM-x32\...\InstallShield_{2F8BA3FD-1FA9-4279-B696-712ABB12F09F}) (Version: 5.1.8 - SmartSound Software Inc.)
SmartSound Quicktracks 5 (x32 Version: 5.1.8 - SmartSound Software Inc.) Hidden
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A88D31DE6}_is1) (Version: 1.6.2 - Safer Networking Limited)
SpyroPortalDriver (HKLM\...\{B2913230-094D-4F41-9EEF-CE9571C450D8}) (Version: 1.0.0 - FS)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
The Imagination Station (remove only) (HKLM-x32\...\The Imagination Station) (Version:  - )
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2889935) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{153CD843-3EDC-412C-95B1-F36237DF8415}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2494150) (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{3FCFD88F-4D13-4F38-8625-ABABEA7F61EA}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{A4F91D60-654C-4892-BFD3-0D41ADA649B6}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687275) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{0B7744D2-1FDD-4843-9987-7CE11B79F370}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687502) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.SingleImage_{7DE7DF97-82FE-4B3A-AB8D-1621F9CC464A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{334FB202-28D7-4BA4-8BC9-4FE4AB233EA0}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{B0D672F7-883E-4279-8E75-D97A5445AB46}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{B0DB9F71-E0F7-4FE6-8925-35B860CAC0C4}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.SingleImage_{794A0574-4E2F-4D58-B2A0-D7460ACDC85C}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2889828) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.SingleImage_{C1954E2B-1672-4E5C-B564-F8CB2D08345B}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.SingleImage_{DCE104A1-1875-4469-A83D-A5BFA6C4640F}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{2AB483F1-C86E-427A-83B4-23889B03512D}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.SingleImage_{334AA0A1-2BB1-4D74-B66A-2B2C4D9C2C87}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2878251) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{521F54B6-E2E5-462D-946E-8161830DDF18}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{7B29D8B8-6A87-496C-A65E-B935E740448A}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)
Windows Driver Package - GoPro (WinUSB) Universal Serial Bus devices  (03/07/2012 ) (HKLM\...\0B624A43DD66DBF5CF3EDFA9741A364E688062A4) (Version: 03/07/2012  - GoPro)
Windows Essentials Media Codec Pack 4.0 [64-Bit] (HKLM-x32\...\Windows Essentials Media Codec Pack) (Version: 4.0 - Media Codec)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Media Encoder 9 Series (HKLM-x32\...\Windows Media Encoder 9) (Version:  - )
Windows Media Encoder 9 Series (x32 Version: 9.00.2980 - Microsoft Corporation) Hidden
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
Wizard101 (HKLM-x32\...\{A9E27FF5-6294-46A8-B8FD-77B1DECA3021}) (Version: 1.0.0 - KingsIsle Entertainment, Inc.)
Yahoo! BrowserPlus 2.9.8 (HKCU\...\Yahoo! BrowserPlus) (Version:  - Yahoo! Inc.)
Yahoo! Install Manager (HKLM-x32\...\YInstHelper) (Version:  - )
Yahoo! Internet Mail (HKLM-x32\...\Yahoo! Mail) (Version:  - )
Yahoo! Mail Advisor (HKLM-x32\...\Yahoo! Mail Advisor) (Version:  - )
Yahoo! Software Update (HKLM-x32\...\Yahoo! Software Update) (Version:  - )
Yahoo! Toolbar (HKLM-x32\...\Yahoo! Companion) (Version:  - Yahoo! Inc.)
Z Cinema (HKLM\...\{6E166235-49F3-4DFA-A102-1E86675ABD11}) (Version: 1.0.0 - Logitech)
Zinio Reader 4 (HKLM-x32\...\ZinioReader4.9310D8F796442B71068C511E15D70529A702D19D.1) (Version: 4.0.3184 - Zinio LLC)
Zinio Reader 4 (x32 Version: 4.0.3184 - Zinio LLC) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 54%
Total physical RAM: 3839.29 MB
Available physical RAM: 1740.73 MB
Total Pagefile: 7676.75 MB
Available Pagefile: 5426.85 MB
Total Virtual: 4095.88 MB
Available Virtual: 3987.5 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:918.5 GB) (Free:140.17 GB) NTFS
3 Drive e: (HP_RECOVERY) (Fixed) (Total:12.92 GB) (Free:1.59 GB) NTFS
9 Drive k: (VERBATIM) (Fixed) (Total:465.65 GB) (Free:0 GB) FAT32

========================= Users: ========================================

User accounts for \\SHEYENNEALVAREZ

Administrator            Dario Jr                 Gabriella                
Guest                    Roman                    Sheyenne Alvarez         

========================= Restore Points ==================================


**** End of log ****
 

[zep516]

We can't post Mawarebytes logs here just so you know. Have you run a Malwarebytes scan I see you have it installed. I don't see any bad items in the add remove programs list either.

[sheyennelilly]

On my tablet now so I can post faster. No, I haven't. I can try to see if I can get it to open. It might take me another hour. Things are significantly worse than they were yesterday.

[zep516]

It really sounds like you have major problems, like a hard drive failure or starting to fail. It sounds like Malwaerbytes might take forever, in any case I'd try running it.

Then I'd run a disk check on "C"

Then I'd try system file checker.

[sheyennelilly]

Still trying to get malwarebytes to run. I'm not sure how to do the other things you mentioned.

[zep516]

Hello,

To do a Disc check

• Click on Start then click on Computer
• Right click on the C: drive, scroll down and click on Properties
• Click on the Tools tab
• Click on the Check Now... button
• In the dialog box that opens, place a checkmark in the 2 boxes and click on Start
• The next dialog box will now show a similar message as below:
  • Windows can't check the disk while it's in use.
    Do you want to check for hard disk errors the next time you
    start your computer ? <Schedule disk check/Cancel>
  • Click on Schedule disk check and reboot the computer if it does not reboot on it's own.
• Checkdisk will start once the computer reboots. It can take up to an hour or more to complete as it goes through the stages. Allow it to run uninterrupted till complete.

To find the log that is produced, please do the following:

• Reboot the computer.
• Click on Start > Control Panel > Administrative Tools > Event Viewer
• Next, click on the little arrow to the left of Windows Logs then find and click on Applications.
• Once the Event Viewer opens, in the middle pane search for Log Summary and click on Application.
• Scroll down to find the Wininit entry under Source column for the date and time the scan was performed.
• Double click on the Wininit entry and a window will open.
• Click on the Copy button in the lower left to copy to clipboard then paste to your next reply.

To run System File Checker,


Try using System File Checker,
System File Checker merely makes sure that all system files are where they should be. The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
Open an Elevated Command Prompt window. To do so, click Start, then type cmd in the Start Search box. In the results area, right-click cmd.exe, and then click Run as administrator. You will be prompted to type the password for an administrator account. Click Continue if you are the administrator or type the administrator password. Then, click Continue.

At the command prompt, type the following command, sfc /scannow and then press ENTER.


The scan may take some time to complete. Windows will repair any corrupted or missing files that it finds.

[sheyennelilly]

Just wanted to give an update. I've got malwarebytes running. It's been going for over 16 hours and looks like it's only a third of the way done. Hasn't found anything yet. I'll let it finish then try the other things.

[zep516]

What is the make and model # of that computer? It's a laptop correct ?

3 Drive e: (HP_RECOVERY) (Fixed) (Total:12.92 GB) (Free:1.59 GB) NTFS

You have a recovery partition, just so you know. What discs do you have? Did any discs come with the computer.

Joe

[sheyennelilly]

It's not a laptop. It's a desktop. It's an HP Pavillion p67919c.
I'm not sure what a recovery partition is. Is that a restore point?
I found a spy sweeper and a trend micro antivirus cd in my filebox. I can't find anything else related to my computer.

[zep516]

Hello;
 

I'm not sure what a recovery partition is. Is that a restore point?

No it's not a restore point, it generally would restore the computer to like new condition (Restore to factory settings). It's the same as reinstalling the windows software. All your data is lost etc. Just not sure if it will work on the computer since everything else seems to be a problem. I'm not sure if you need a cd to make it work either. I'd have to research HP recovery--> Pavillion p67919c.

What's going on with the computer right now ?

[sheyennelilly]

Okay, so malwarebytes finished. Didn't find malware. Did find 3 things that said pup candy something. I quarantined them and had it save a log. Now I'm doing the disk check.