[Operose]

Sorry for delay - I don't have an old keyboard :-(   Have spoken to the technician who is thinking it's the RAM.  Meanwhile my boyfriend thinks it's the power supply (he is overseas hence the need for Skype).  Working on getting a new power supply.

 

Was able to get a process explorer log of when the windows low on resources warning came up - hope it helps.

 

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer

System Idle Process 88.41 0 K 24 K 0

Interrupts 2.27 0 K 0 K n/a Hardware Interrupts and DPCs

Skype.exe 1.96 186,052 K 194,604 K 3884 Skype Skype Technologies S.A. (Verified) Skype Software Sarl

Wow-64.exe 1.60 1,253,656 K 1,265,840 K 7020 World of Warcraft Blizzard Entertainment (Verified) Blizzard Entertainment

WmiPrvSE.exe 1.42 8,360 K 14,364 K 2700 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows

procexp64.exe 1.26 32,780 K 57,736 K 1228 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Sysinternals

audiodg.exe 0.71 23,412 K 24,644 K 1048 Windows Audio Device Graph Isolation Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 0.31 32,292 K 52,020 K 796 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

System 0.29 2,412 K 111,596 K 4

CurseClient.exe 0.20 177,564 K 6,132 K 2512 Curse Client Curse (No signature was present in the subject) Curse

dwm.exe 0.20 32,424 K 61,496 K 3864 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows

Battle.net.exe 0.18 140,332 K 155,540 K 5928 Battle.net desktop app Blizzard Entertainment (Verified) Blizzard Entertainment

chrome.exe 0.16 136,840 K 157,744 K 7844 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 0.15 103,976 K 151,804 K 2776 Google Chrome Google Inc. (Verified) Google Inc

netsession_win.exe 0.12 9,336 K 17,132 K 4036 Akamai NetSession Client Akamai Technologies, Inc. (Verified) Akamai Technologies

csrss.exe 0.12 3,592 K 10,692 K 596 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows

LCore.exe 0.12 32,772 K 46,968 K 3548 Logitech Gaming Framework Logitech Inc. (Verified) Logitech

Agent.exe 0.10 9,076 K 17,784 K 5988 Battle.net Update Agent Blizzard Entertainment (Verified) Blizzard Entertainment

AvastSvc.exe 0.08 81,996 K 40,604 K 1396 avast! Service AVAST Software (Verified) AVAST Software a.s.

chrome.exe 0.05 107,268 K 133,184 K 7420 Google Chrome Google Inc. (Verified) Google Inc

explorer.exe 0.04 37,692 K 61,676 K 3888 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows

speedfan.exe 0.03 7,400 K 18,880 K 2416 Almico Software (www.almico.com) (Verified) SOKNO S.R.L.

AppleMobileDeviceService.exe 0.03 3,336 K 9,800 K 2028 MobileDeviceService Apple Inc. (Verified) Apple Inc.

svchost.exe 0.02 5,048 K 10,328 K 844 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

LCDClock.exe 0.02 5,736 K 10,780 K 4888 Logitech LCD Clock/Performance Monitor Logitech Inc. (Verified) Logitech

chrome.exe 0.02 62,288 K 83,544 K 6264 Google Chrome Google Inc. (Verified) Google Inc

SRServer.exe 0.01 7,072 K 16,816 K 4028 Splashtop® Streamer Splashtop Inc. (Verified) Splashtop Inc.

avastui.exe 0.01 15,804 K 24,752 K 1184 avast! Antivirus AVAST Software (Verified) AVAST Software a.s.

chrome.exe 0.01 62,908 K 85,628 K 6772 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 0.01 22,160 K 46,640 K 7244 Google Chrome Google Inc. (Verified) Google Inc

LCDMedia.exe 0.01 8,020 K 10,348 K 4848 Logitech G-series Media Display Logitech Inc. (Verified) Logitech

iPodService.exe 0.01 2,516 K 6,844 K 4380 iPodService Module (64-bit) Apple Inc. (Verified) Apple Inc.

svchost.exe 0.01 18,736 K 19,848 K 1212 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

lsass.exe < 0.01 8,028 K 16,276 K 720 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows

chrome.exe < 0.01 32,908 K 54,352 K 2716 Google Chrome Google Inc. (Verified) Google Inc

TSMApplication.exe < 0.01 12,280 K 22,212 K 248 (No signature was present in the subject)

Dropbox.exe < 0.01 71,396 K 94,152 K 3764 Dropbox Dropbox, Inc. (Verified) Dropbox

svchost.exe < 0.01 32,500 K 31,172 K 316 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

SearchIndexer.exe < 0.01 37,216 K 23,444 K 4504 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows

nusb3mon.exe < 0.01 1,896 K 5,892 K 1180 USB 3.0 Monitor Renesas Electronics Corporation (Verified) Renesas Electronics Corporation

SRFeature.exe < 0.01 6,944 K 15,292 K 3384 Splashtop® Streamer Feature Splashtop Inc. (Verified) Splashtop Inc.

WowBrowserProxy.exe < 0.01 8,792 K 12,256 K 4748 World of Warcraft: Browser Proxy Blizzard Entertainment (Verified) Blizzard Entertainment

svchost.exe < 0.01 13,148 K 20,912 K 600 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

SSUService.exe < 0.01 2,732 K 6,100 K 1436 Splashtop Software Updater Service Splashtop Inc. (Verified) Splashtop Inc.

EvernoteClipper.exe < 0.01 1,944 K 6,424 K 4204 Evernote Clipper Evernote Corp., 305 Walnut Street, Redwood City, CA 94063 (Certificate expired) Evernote Corp., 305 Walnut Street, Redwood City, CA 94063

taskhost.exe < 0.01 13,528 K 14,416 K 3804 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows

chrome.exe < 0.01 124,380 K 159,332 K 608 Google Chrome Google Inc. (Verified) Google Inc

LCDPOP3.exe < 0.01 4,336 K 10,116 K 4944 Logitech G-series POP3 Monitor Logitech Inc. (Verified) Logitech

AAM Updates Notifier.exe < 0.01 7,088 K 560 K 2292 AAM Updates Notifier Application Adobe Systems Incorporated (Verified) Adobe Systems Incorporated

WLIDSVC.EXE < 0.01 7,364 K 14,840 K 2136 Microsoft® Windows Live ID Service Microsoft Corp. (Verified) Microsoft Corporation

BingDesktopUpdater.exe < 0.01 3,896 K 8,528 K 1528 Bing Desktop updating service Microsoft Corp. (Verified) Microsoft Corporation

csrss.exe < 0.01 2,304 K 4,768 K 520 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows

svchost.exe < 0.01 198,808 K 209,360 K 396 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

iTunesHelper.exe < 0.01 4,164 K 12,400 K 292 iTunesHelper Apple Inc. (Verified) Apple Inc.

AvastVBoxSVC.exe < 0.01 7,796 K 15,632 K 2872 AvastVirtualBox Interface Avast Software (Verified) AVAST Software a.s.

SRService.exe < 0.01 4,032 K 10,280 K 1744 Splashtop® Streamer Service Splashtop Inc. (Verified) Splashtop Inc.

nvvsvc.exe < 0.01 5,620 K 13,904 K 1324 NVIDIA Driver Helper Service, Version 344.65 NVIDIA Corporation (Verified) NVIDIA Corporation

netsession_win.exe < 0.01 3,212 K 8,808 K 3588 Akamai NetSession Client Akamai Technologies, Inc. (Verified) Akamai Technologies

WLIDSVCM.EXE 1,504 K 3,488 K 2244 Microsoft® Windows Live ID Service Monitor Microsoft Corp. (Verified) Microsoft Corporation

winlogon.exe 3,312 K 7,664 K 652 Windows Logon Application Microsoft Corporation (Verified) Microsoft Windows

wininit.exe 1,880 K 4,828 K 612 Windows Start-Up Application Microsoft Corporation (Verified) Microsoft Windows

VSSVC.exe 2,248 K 6,888 K 4860 Microsoft® Volume Shadow Copy Service Microsoft Corporation (Verified) Microsoft Windows

unsecapp.exe 2,248 K 6,172 K 3760 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 8,300 K 14,020 K 3168 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 13,200 K 17,124 K 5268 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 21,196 K 25,080 K 1680 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 5,632 K 9,296 K 984 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 1,864 K 5,284 K 4268 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 2,108 K 5,744 K 2064 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 3,044 K 6,116 K 2864 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 1,688 K 4,296 K 3064 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 2,916 K 6,064 K 1092 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

spoolsv.exe 11,260 K 19,896 K 1644 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows

smss.exe 540 K 1,196 K 360 Windows Session Manager Microsoft Corporation (Verified) Microsoft Windows

services.exe 5,972 K 9,732 K 696 Services and Controller app Microsoft Corporation (Verified) Microsoft Windows

RAVCpl64.exe 9,664 K 11,680 K 3640 Realtek HD Audio Manager Realtek Semiconductor (Verified) Microsoft Windows Hardware Compatibility Publisher

procexp.exe 2,384 K 7,332 K 5168 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

PresentationFontCache.exe 26,204 K 17,112 K 5164 PresentationFontCache.exe Microsoft Corporation (Verified) Microsoft Windows

nvxdsync.exe 9,460 K 21,484 K 1316 NVIDIA User Experience Driver Component NVIDIA Corporation (Verified) NVIDIA Corporation

nvvsvc.exe 3,124 K 7,888 K 916 NVIDIA Driver Helper Service, Version 344.65 NVIDIA Corporation (Verified) NVIDIA Corporation

nvSCPAPISvr.exe 2,612 K 5,824 K 940 Stereo Vision Control Panel API Server NVIDIA Corporation (Verified) NVIDIA Corporation

ngservice.exe 1,344 K 3,552 K 2360 avast! NG service AVAST Software (Verified) AVAST Software a.s.

mDNSResponder.exe 2,900 K 6,364 K 540 Bonjour Service Apple Inc. (Verified) Apple Inc.

lsm.exe 2,860 K 4,620 K 732 Local Session Manager Service Microsoft Corporation (Verified) Microsoft Windows

Locator.exe 924 K 2,232 K 1916 Rpc Locator Microsoft Corporation (Verified) Microsoft Windows

LCDRSS.exe 8,336 K 17,672 K 5040 Logitech G-series LCD RSS Logitech Inc. (Verified) Logitech

LCDCountdown.exe 5,740 K 10,424 K 4868 Logitech G-series LCD Countdown Timer Logitech Inc. (Verified) Logitech

iCloudServices.exe 12,756 K 27,076 K 5824 iCloud Apple Inc. (Verified) Apple Inc.

dllhost.exe 2,772 K 7,344 K 5868 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows

conhost.exe 1,760 K 4,956 K 2264 Console Window Host Microsoft Corporation (Verified) Microsoft Windows

chrome.exe 57,028 K 80,972 K 6244 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 33,824 K 53,504 K 4712 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 34,768 K 54,272 K 1156 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 29,028 K 49,924 K 2040 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 26,616 K 48,104 K 2728 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 30,280 K 49,476 K 5580 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 26,744 K 47,992 K 5980 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 30,032 K 50,072 K 1004 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 42,624 K 66,816 K 6836 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 50,280 K 76,992 K 6992 Google Chrome Google Inc. (Verified) Google Inc

armsvc.exe 1,204 K 3,920 K 1776 Adobe Acrobat Update Service Adobe Systems Incorporated (Verified) Adobe Systems

APSDaemon.exe 4,492 K 13,140 K 4388 Apple Push Apple Inc. (Verified) Apple Inc.

ApplePhotoStreamsDownloader.exe 13,288 K 28,008 K 4288 iCloud Photos Downloader Apple Inc. (Verified) Apple Inc.

ApplePhotoStreams.exe 16,088 K 32,296 K 1816 iCloud Photos Apple Inc. (Verified) Apple Inc.

alg.exe 1,668 K 5,112 K 2108 Application Layer Gateway Service Microsoft Corporation (Verified) Microsoft Windows

 

Thanks for your persistent help - hopefully will be out of your hair soon.

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Looks like WOW is a memory hog

 

Wow-64.exe 1.60 1,253,656 K 

 

1.2 gigabytes of memory is a lot but supposedly normal per the WOW forums.   Not surprising that you are running out of resources.  Does it keep getting bigger the longer you play?  One of the forums said to make sure you let the game load completely before you try to play it or it will hog all of the memory.  

 

Run Process Explorer, click on the Process column header and then go in and see if you can right click and close each Chrome.exe.  It does appear that you have too many.  

 

 

 

There is a better memory test than windows builtin test.

 

http://www.memtest.org/

 

You have to download this one:

Download - Pre-Compiled Bootable ISO (.zip)

 

Save it then right click and Extract all.  This will create a .iso file that you can burn to a CD using something like free iso burner

 

www.freeisoburner.com/

 

 

Then you reboot and boot off the CD.  This should be allowed to run for multiple passes.  If the memory passes then it's likely not the problem.

[RKinner]

Looks like WOW is a memory hog

 

Wow-64.exe 1.60 1,253,656 K 

 

1.2 gigabytes of memory is a lot but supposedly normal per the WOW forums.   Not surprising that you are running out of resources.  Does it keep getting bigger the longer you play?  One of the forums said to make sure you let the game load completely before you try to play it or it will hog all of the memory.  

 

Run Process Explorer, click on the Process column header and then go in and see if you can right click and close each Chrome.exe.  It does appear that you have too many.  

 

 

 

There is a better memory test than windows builtin test.

 

http://www.memtest.org/

 

You have to download this one:

Download - Pre-Compiled Bootable ISO (.zip)

 

Save it then right click and Extract all.  This will create a .iso file that you can burn to a CD using something like free iso burner

 

www.freeisoburner.com/

 

 

Then you reboot and boot off the CD.  This should be allowed to run for multiple passes.  If the memory passes then it's likely not the problem.

[Operose]

I am delighted to report that the problems have been fixed.  My apologies for the delay in updating, I have been busy pushing my pc to ensure that it is in fact back to its reliable self.  Many thanks for all the help and suggestions - I appreciate the time and effort - very heartening to know that people help each other this way.

 

I took the tower to a local computer repair guy because I was ready to buy a new power supply to see if it was the problem.  He checked the power supply and found it was running well.  (He could have just sold me a new one but he isn't that kind of guy.)  I described what had been happening and all the tests etc  Within 15 minutes of arriving there he had decided it was overheating (I know the diagnostics weren't showing it).  He pulled the fan off the core and where there should be paste to help transfer the heat, was only dried up dust.  He explained that instead of removing heat from the cores, the dried up paste would now be creating a barrier and actually hold the heat in.  The fan was working, the power supply was working, the paste was the weak link in the chain.  The pc is 4 years old and it's not unusual for the paste to have dried up by then.  He replaced the paste and it's been running like a dream ever since.

 

I hope this info might help someone else.  Thanks again all those who contributed, I appreciate it.

[RKinner]

Odd.  I would have thought speedfan would have reported a high temp.

 

 

You can uninstall or delete any tools we had you download and their logs. 

 

 

 

OTL has a cleanup tab but DO NOT USE IT!.  There are reports that it leaves the PC unbootable.  Instead just delete  OTL.exe and the folder c:\_OTL.

 

To hide hidden files again:

 

Vista or Win7

 

# Open the Control Panel menu and click Folder Options.

# After the new window appears select the View tab.

# Remove the check in the  checkbox labeled Display the contents of system folders.

# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.

# Check the checkbox labeled Hide protected operating system files.

# Press the Apply button and then the OK button and exit My Computer. 

 

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.  

 

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.  There is an exploit out there now that can use it to get on your PC.  For Adobe Reader:  Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript.  OK Close program.  It's the same for Foxit reader except you uncheck Enable Javascript Actions. 

 

Unless you have the latest version of Avast which has its own update checker:  To help keep your programs up-to-date you should download and run the UpdateChecker: 

http://www.filehippo.../updatechecker/

(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it.  Exception is MSN messenger which appears to be part of Windows.)

If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week.

 Seems to work best if Firefox is the default browser.  Windows always hides its icon so you need to unhide it.  Click on the up arrow to the left of the clock.  Then click on Customize.  Maximize the window so you can see all of the options.  Scroll Down and find the File Hippo UpdateChecker and change its Behaviors to Show Icon and Notifications.  OK.  When you reboot you should see the icon.  It will take it a minute to finish checking then it will put up a bubble if you need to update something. Click on the bubble and it should open in your browser.  (Seems to work best if it uses Firefox.  If you do not use Firefox as your default browser then right click on the icon and click on Settings. Then on Results.  Change the Open Results in Default Browser to Custom Browser and then select the line that has Firefox.exe in it.  While there, also check Hide Beta Versions.  OK. )  You will see a list of programs that have updates with green down arrows next to them.  You do not need to download any Beta Versions.  There is an option Settings to Hide Beta Versions.  I do not advise updating Windows Messenger unless you really use it so I right click on the Icon and Customize Results then find Microsoft Messenger and change Show All Releases to Hide All Releases.  OK. 

 

You can also try Secunia PSI http://secunia.com/v...l/download_psi/  Same kind of info.  You don't need both.

If you use Chrome/Firefox/IE then get the AdBlock Plus Add-on.  Go to adblockplus.org with each browser and get the add-on.

 

If Chrome/Firefox is slow loading make sure it only has the current Java add-on.  Then download and run Speedy Fox.

http://www.crystalidea.com/speedyfox .  Close Chrome/Firefox. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow.

 

Be warned:  If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum.  If you must use P2P then submit any files you get to http://virustotal.com before you open them.

 

Due to a recent rise in the number of Crytolocker infections I am now recommending you install:

 

CryptoPrevent

 

http://www.foolishIT.../cryptoprevent/

 

The free version does not update on its own so you should check for updated versions once in a while.

 

 

 

If you have a router, log on to it today and change the default password!  If using a Wireless router you really should be using encryption on the link.  Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business.  See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important.  If you don't know how, visit the router maker's website.  They all have detailed step by step instructions or a wizard you can download.

 

Special note on Java.  Old Java versions should be removed after first clearing the Java Cache by following the instructions in:

http://www.java.com/...lugin_cache.xml

Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 25 or better.  These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.  Get the latest version from Java.com.  They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download.  Just uncheck the garbage before the download (or install) starts.  If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.

Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.  IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level.  OK.

 

Make sure Windows Updates is turned and that it works.  Go to Control panel, Windows Updates and see if it works.  

 

 

My help is free but if you wish to show your appreciation, please donate to Kwiaht instead of me. It's a local environmental organization that I volunteer with: http://www.kwiaht.org/donate.htm

(The name means something like "clean place" in one of the local native-American dialects)