[brittvoit]

My computer will not allow me to download an itunes update (which I need in order to manage my phone). I have an acer with windows 7 I believe. Every time I try and download it, it gets almost to the end and then says there was an error in the download. I've tried downloading from my itunes library and going directly to the site, I've tried downloading different versions and nothing seems to work. However, I have had no trouble streaming videos or transferring music or downloading word documents from my classes so I'm just not sure what to do.

 

OTL logfile created on: 1/11/2015 6:43:00 PM - Run 1

OTL by OldTimer - Version 3.2.69.0     Folder = C:\Users\Brittany\Downloads

64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation

Internet Explorer (Version = 9.11.9600.17358)

Locale: 00000409 | Country: Canada | Language: ENC | Date Format: dd/MM/yyyy

 

3.86 Gb Total Physical Memory | 1.79 Gb Available Physical Memory | 46.46% Memory free

7.71 Gb Paging File | 5.32 Gb Available in Paging File | 69.05% Paging File free

Paging file location(s): ?:\pagefile.sys [binary data]

 

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)

Drive C: | 282.99 Gb Total Space | 215.32 Gb Free Space | 76.09% Space Free | Partition Type: NTFS

 

Computer Name: BRITTANY-PC | User Name: Brittany | Logged in as Administrator.

Boot Mode: Normal | Scan Mode: Current user | Quick Scan | Include 64bit Scans

Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

 

========== Processes (SafeList) ==========

 

PRC - [2015/01/11 18:42:50 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Brittany\Downloads\OTL.exe

PRC - [2013/09/07 08:14:40 | 000,055,624 | ---- | M] (Apple Inc.) -- C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\ATH.exe

PRC - [2011/06/01 17:57:16 | 000,561,984 | ---- | M] (Apple Inc.) -- C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe

PRC - [2011/05/26 01:40:48 | 000,029,696 | ---- | M] (Acer Incorporated) -- C:\Program Files (x86)\Acer\Registration\GREGsvc.exe

PRC - [2011/05/09 20:41:56 | 000,177,448 | ---- | M] (CyberLink Corp.) -- C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe

PRC - [2011/04/23 20:29:20 | 000,256,832 | ---- | M] (NTI Corporation) -- C:\Program Files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe

PRC - [2011/04/23 20:28:38 | 000,297,280 | ---- | M] (NTI Corporation) -- C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe

PRC - [2011/04/22 11:44:14 | 000,244,624 | ---- | M] (Acer Incorporated) -- C:\Program Files\Acer\Acer Updater\UpdaterService.exe

PRC - [2011/04/02 16:34:42 | 000,340,848 | ---- | M] (Egis Technology Inc.) -- C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe

PRC - [2011/03/28 21:49:06 | 000,408,432 | ---- | M] (Egis Technology Inc.) -- C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe

PRC - [2011/03/28 21:48:54 | 000,202,608 | ---- | M] (Egis Technology Inc.) -- C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe

PRC - [2011/03/14 06:44:38 | 000,414,800 | ---- | M] (Dritek System Inc.) -- C:\Program Files (x86)\Launch Manager\LMutilps32.exe

PRC - [2011/03/14 06:44:38 | 000,334,416 | ---- | M] (Dritek System Inc.) -- C:\Program Files (x86)\Launch Manager\LMworker.exe

PRC - [2011/03/14 06:44:36 | 001,081,424 | ---- | M] (Dritek System Inc.) -- C:\Program Files (x86)\Launch Manager\LManager.exe

PRC - [2011/03/14 06:44:36 | 000,352,336 | ---- | M] (Dritek System Inc.) -- C:\Program Files (x86)\Launch Manager\dsiwmis.exe

PRC - [2011/02/01 00:24:42 | 002,656,280 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

PRC - [2011/02/01 00:24:40 | 000,326,168 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

PRC - [2010/09/13 20:32:32 | 000,013,336 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe

 

 

========== Modules (No Company Name) ==========

 

MOD - [2014/10/09 21:04:02 | 008,910,664 | ---- | M] () -- C:\Users\Brittany\AppData\Local\Google\Chrome\Application\38.0.2125.104\pdf.dll

MOD - [2014/10/09 21:03:56 | 001,042,760 | ---- | M] () -- C:\Users\Brittany\AppData\Local\Google\Chrome\Application\38.0.2125.104\libglesv2.dll

MOD - [2014/10/09 21:03:54 | 000,211,272 | ---- | M] () -- C:\Users\Brittany\AppData\Local\Google\Chrome\Application\38.0.2125.104\libegl.dll

MOD - [2014/10/09 21:03:53 | 001,681,224 | ---- | M] () -- C:\Users\Brittany\AppData\Local\Google\Chrome\Application\38.0.2125.104\ffmpegsumo.dll

MOD - [2013/09/05 00:14:10 | 004,300,456 | ---- | M] () -- C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\Cultures\OFFICE.ODF

MOD - [2011/11/01 23:26:32 | 000,087,912 | ---- | M] () -- C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll

MOD - [2011/11/01 23:26:12 | 001,242,472 | ---- | M] () -- C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll

MOD - [2011/04/23 20:29:56 | 000,465,640 | ---- | M] () -- C:\Program Files (x86)\NTI\Acer Backup Manager\sqlite3.dll

 

 

========== Services (SafeList) ==========

 

SRV:64bit: - [2014/09/18 20:25:49 | 000,111,616 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\SysNative\IEEtwCollector.exe -- (IEEtwCollectorService)

SRV:64bit: - [2014/08/22 14:14:34 | 000,368,624 | ---- | M] (Microsoft Corporation) [On_Demand | Running] -- c:\Program Files\Microsoft Security Client\NisSrv.exe -- (NisSrv)

SRV:64bit: - [2014/08/22 14:14:34 | 000,023,784 | ---- | M] (Microsoft Corporation) [Auto | Running] -- c:\Program Files\Microsoft Security Client\MsMpEng.exe -- (MsMpSvc)

SRV:64bit: - [2013/05/27 00:50:47 | 001,011,712 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)

SRV:64bit: - [2011/05/10 16:01:08 | 000,872,552 | ---- | M] (Acer Incorporated) [Auto | Running] -- C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe -- (ePowerSvc)

SRV:64bit: - [2011/04/22 11:44:14 | 000,244,624 | ---- | M] (Acer Incorporated) [Auto | Running] -- C:\Program Files\Acer\Acer Updater\UpdaterService.exe -- (Live Updater Service)

SRV:64bit: - [2010/09/22 20:10:10 | 000,057,184 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Program Files\Windows Live\Mesh\wlcrasvc.exe -- (wlcrasvc)

SRV - [2015/01/11 11:41:41 | 000,267,440 | ---- | M] (Adobe Systems Incorporated) [On_Demand | Stopped] -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)

SRV - [2014/03/20 17:49:18 | 000,067,224 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)

SRV - [2013/10/23 07:15:08 | 000,172,192 | R--- | M] (Skype Technologies) [Auto | Stopped] -- C:\Program Files (x86)\Skype\Updater\Updater.exe -- (SkypeUpdate)

SRV - [2013/09/11 20:21:54 | 000,105,144 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)

SRV - [2011/10/19 21:55:33 | 000,655,624 | ---- | M] (Acresso Software Inc.) [On_Demand | Stopped] -- C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe -- (FLEXnet Licensing Service)

SRV - [2011/05/26 01:40:48 | 000,029,696 | ---- | M] (Acer Incorporated) [Auto | Running] -- C:\Program Files (x86)\Acer\Registration\GREGsvc.exe -- (GREGService)

SRV - [2011/04/23 20:29:20 | 000,256,832 | ---- | M] (NTI Corporation) [Auto | Running] -- C:\Program Files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe -- (NTI IScheduleSvc)

SRV - [2011/04/02 16:09:38 | 000,173,424 | ---- | M] (Egis Technology Inc. ) [On_Demand | Stopped] -- C:\Program Files (x86)\Common Files\EgisTec\Services\EgisTicketService.exe -- (EgisTec Ticket Service)

SRV - [2011/03/14 06:44:36 | 000,352,336 | ---- | M] (Dritek System Inc.) [Auto | Running] -- C:\Program Files (x86)\Launch Manager\dsiwmis.exe -- (DsiWMIService)

SRV - [2011/02/01 00:24:42 | 002,656,280 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe -- (UNS)

SRV - [2011/02/01 00:24:40 | 000,326,168 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe -- (LMS)

SRV - [2010/10/12 12:59:12 | 000,206,072 | ---- | M] (WildTangent, Inc.) [On_Demand | Stopped] -- C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe -- (GamesAppService)

SRV - [2010/09/13 20:32:32 | 000,013,336 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe -- (IAStorDataMgrSvc)

SRV - [2010/06/01 17:31:28 | 002,804,568 | ---- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe -- (NOBU)

SRV - [2007/01/11 03:02:00 | 000,126,464 | ---- | M] (SEIKO EPSON CORPORATION) [Auto | Running] -- C:\ProgramData\EPSON\EPW!3 SSRP\E_S40RPB.EXE -- (EPSON_PM_RPCV4_01)

 

 

========== Driver Services (SafeList) ==========

 

DRV:64bit: - [2014/07/17 17:05:06 | 000,125,584 | ---- | M] (Microsoft Corporation) [Kernel | Auto | Running] -- C:\Windows\SysNative\drivers\NisDrvWFP.sys -- (NisDrv)

DRV:64bit: - [2013/07/25 15:53:46 | 000,023,040 | ---- | M] (Apple Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\netaapl64.sys -- (Netaapl)

DRV:64bit: - [2012/12/13 12:50:36 | 000,054,784 | ---- | M] (Apple, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\usbaapl64.sys -- (USBAAPL64)

DRV:64bit: - [2012/08/21 12:01:20 | 000,033,240 | ---- | M] (GEAR Software Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\GEARAspiWDM.sys -- (GEARAspiWDM)

DRV:64bit: - [2012/03/01 01:46:16 | 000,023,408 | ---- | M] (Microsoft Corporation) [Recognizer | Boot | Unknown] -- C:\Windows\SysNative\drivers\fs_rec.sys -- (Fs_Rec)

DRV:64bit: - [2011/07/14 11:35:57 | 000,062,776 | ---- | M] (Egis Technology Inc.) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\mwlPSDVDisk.sys -- (mwlPSDVDisk)

DRV:64bit: - [2011/07/14 11:35:57 | 000,022,648 | ---- | M] (Egis Technology Inc.) [File_System | System | Running] -- C:\Windows\SysNative\drivers\mwlPSDFilter.sys -- (mwlPSDFilter)

DRV:64bit: - [2011/07/14 11:35:57 | 000,020,520 | ---- | M] (Egis Technology Inc.) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\mwlPSDNserv.sys -- (mwlPSDNServ)

DRV:64bit: - [2011/04/20 04:24:56 | 000,169,584 | ---- | M] (Atheros Communications, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\L1C62x64.sys -- (L1C)

DRV:64bit: - [2011/03/25 05:17:48 | 012,262,336 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\igdkmd64.sys -- (igfx)

DRV:64bit: - [2011/03/11 01:41:12 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)

DRV:64bit: - [2011/03/11 01:41:12 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)

DRV:64bit: - [2011/03/09 23:01:45 | 000,018,432 | ---- | M] (NTI Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\NTIDrvr.sys -- (NTIDrvr)

DRV:64bit: - [2011/03/09 23:01:45 | 000,017,408 | ---- | M] (NTI Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\UBHelper.sys -- (UBHelper)

DRV:64bit: - [2011/01/13 22:01:44 | 000,074,840 | ---- | M] (Alcor Micro, Corp.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\AmUStor.sys -- (AmUStor)

DRV:64bit: - [2011/01/04 12:08:58 | 001,109,096 | ---- | M] (Realtek Semiconductor Corporation                           ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\rtl8192Ce.sys -- (RTL8192Ce)

DRV:64bit: - [2010/11/20 22:24:33 | 000,059,392 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)

DRV:64bit: - [2010/11/20 22:23:47 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)

DRV:64bit: - [2010/11/20 22:23:47 | 000,031,232 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbGD.sys -- (TsUsbGD)

DRV:64bit: - [2010/10/19 03:34:26 | 000,056,344 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\HECIx64.sys -- (MEIx64)

DRV:64bit: - [2010/10/14 12:28:16 | 000,317,440 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\IntcDAud.sys -- (IntcDAud)

DRV:64bit: - [2010/10/08 05:32:28 | 001,395,248 | ---- | M] (Synaptics Incorporated) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SynTP.sys -- (SynTP)

DRV:64bit: - [2010/09/13 20:24:26 | 000,437,272 | ---- | M] (Intel Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\iaStor.sys -- (iaStor)

DRV:64bit: - [2009/10/09 21:22:42 | 000,040,320 | ---- | M] (Belcarra Technologies) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\btblan.sys -- (LeapFrog-USBLAN)

DRV:64bit: - [2009/07/13 20:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)

DRV:64bit: - [2009/07/13 20:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)

DRV:64bit: - [2009/07/13 20:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)

DRV:64bit: - [2009/06/10 15:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)

DRV:64bit: - [2009/06/10 15:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)

DRV:64bit: - [2009/06/10 15:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)

DRV:64bit: - [2009/06/10 15:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)

DRV:64bit: - [2008/05/06 15:06:00 | 000,014,464 | ---- | M] (Western Digital Technologies) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\wdcsam64.sys -- (WDC_SAM)

DRV:64bit: - [2007/05/14 16:06:18 | 000,027,520 | ---- | M] (Research In Motion Limited) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\RimUsb_AMD64.sys -- (RimUsb)

DRV - [2009/07/13 20:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)

 

 

========== Standard Registry (SafeList) ==========

 

 

========== Internet Explorer ==========

 

IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}

IE:64bit: - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...rc=IE-SearchBox

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm

IE - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}

IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...rc=IE-SearchBox

 

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acer.msn.com

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/

IE - HKCU\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}

IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local;<local>

 

 

========== FireFox ==========

 

FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_15_0_0_246.dll File not found

FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found

FF:64bit: - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)

FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~1\MICROS~2\Office14\NPAUTHZ.DLL (Microsoft Corporation)

FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_15_0_0_246.dll ()

FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=:  File not found

FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=1.0: C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()

FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found

FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)

FF - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~2\MICROS~4\Office14\NPAUTHZ.DLL (Microsoft Corporation)

FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~2\MICROS~4\Office14\NPSPWRAP.DLL (Microsoft Corporation)

FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)

FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3508.1109: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)

FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files (x86)\Google\Update\1.3.25.11\npGoogleUpdate3.dll (Google Inc.)

FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files (x86)\Google\Update\1.3.25.11\npGoogleUpdate3.dll (Google Inc.)

FF - HKLM\Software\MozillaPlugins\@WildTangent.com/GamesAppPresenceDetector,Version=1.0: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll ()

FF - HKCU\Software\MozillaPlugins\@Skype Limited.com/Facebook Video Calling Plugin: C:\Users\Brittany\AppData\Local\Facebook\Video\Skype\npFacebookVideoCalling.dll (Skype Limited)

FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Users\Brittany\AppData\Local\Google\Update\1.3.25.11\npGoogleUpdate3.dll (Google Inc.)

FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Users\Brittany\AppData\Local\Google\Update\1.3.25.11\npGoogleUpdate3.dll (Google Inc.)

 

 

 

========== Chrome  ==========

 

CHR - default_search_provider:  (Enabled)

CHR - default_search_provider: search_url = 

CHR - default_search_provider: suggest_url = 

CHR - plugin: Remoting Viewer (Enabled) = internal-remoting-viewer

CHR - plugin: Native Client (Enabled) = C:\Users\Brittany\AppData\Local\Google\Chrome\Application\38.0.2125.104\ppGoogleNaClPluginChrome.dll

CHR - plugin: Chrome PDF Viewer (Enabled) = C:\Users\Brittany\AppData\Local\Google\Chrome\Application\38.0.2125.104\pdf.dll

CHR - plugin: Shockwave Flash (Enabled) = C:\Users\Brittany\AppData\Local\Google\Chrome\Application\38.0.2125.104\gcswf32.dll

CHR - plugin: McAfee SiteAdvisor (Enabled) = C:\Users\Brittany\AppData\Local\Google\Chrome\User Data\Default\Extensions\fheoggkfdfchfphceeifdbepaooicaho\3.40.135.2_0\McChPlg.dll

CHR - plugin: McAfee SiteAdvisor (Enabled) = C:\Program Files (x86)\McAfee\SiteAdvisor\npmcffplg32.dll

CHR - plugin: Adobe Acrobat (Enabled) = C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Browser\nppdf32.dll

CHR - plugin: Microsoft Office 2010 (Enabled) = C:\PROGRA~2\MICROS~4\Office14\NPAUTHZ.DLL

CHR - plugin: Microsoft Office 2010 (Enabled) = C:\PROGRA~2\MICROS~4\Office14\NPSPWRAP.DLL

CHR - plugin: WildTangent Games App Presence Detector (Enabled) = C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll

CHR - plugin: Windows Live™ Photo Gallery (Enabled) = C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll

CHR - plugin: iTunes Application Detector (Enabled) = C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll

CHR - plugin: Google Update (Enabled) = C:\Users\Brittany\AppData\Local\Google\Update\1.3.21.79\npGoogleUpdate3.dll

CHR - plugin: Silverlight Plug-In (Enabled) = c:\Program Files (x86)\Microsoft Silverlight\4.0.60831.0\npctrl.dll

CHR - plugin: McAfee SecurityCenter (Enabled) = c:\progra~2\mcafee\msc\npmcsn~1.dll

CHR - plugin: Default Plug-in (Enabled) = default_plugin

CHR - Extension: No name found = C:\Users\Brittany\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn\0.1.1.5023_0\

CHR - Extension: No name found = C:\Users\Brittany\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.6_0\

CHR - Extension: No name found = C:\Users\Brittany\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.20_0\

CHR - Extension: No name found = C:\Users\Brittany\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda\0.0.6.1_1\

CHR - Extension: No name found = C:\Users\Brittany\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_1\

 

O1 HOSTS File: ([2009/06/10 16:00:26 | 000,000,824 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts

O2:64bit: - BHO: (Google Toolbar Helper) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)

O3:64bit: - HKLM\..\Toolbar: (Google Toolbar) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)

O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.

O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.

O4:64bit: - HKLM..\Run: [AmIcoSinglun64] C:\Program Files (x86)\AmIcoSingLun\AmIcoSinglun64.exe (Alcor Micro Corp.)

O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe (Intel Corporation)

O4:64bit: - HKLM..\Run: [IgfxTray] C:\Windows\SysNative\igfxtray.exe (Intel Corporation)

O4:64bit: - HKLM..\Run: [MSC] c:\Program Files\Microsoft Security Client\msseces.exe (Microsoft Corporation)

O4:64bit: - HKLM..\Run: [Persistence] C:\Windows\SysNative\igfxpers.exe (Intel Corporation)

O4:64bit: - HKLM..\Run: [Power Management] C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe (Acer Incorporated)

O4 - HKLM..\Run: [APSDaemon] C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe (Apple Inc.)

O4 - HKLM..\Run: [ArcadeMovieService] C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe (CyberLink Corp.)

O4 - HKLM..\Run: [BackupManagerTray] C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe (NTI Corporation)

O4 - HKLM..\Run: [EgisTecPMMUpdate] C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe (Egis Technology Inc.)

O4 - HKLM..\Run: [EgisUpdate] C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe (Egis Technology Inc.)

O4 - HKLM..\Run: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe (Dritek System Inc.)

O4 - HKLM..\Run: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe (Symantec Corporation)

O4 - HKLM..\Run: [SuiteTray] C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe (Egis Technology Inc.)

O4 - HKCU..\Run: [EPSON Stylus CX7400 Series] C:\Windows\system32\spool\DRIVERS\x64\3\E_IATICDA.EXE /FU "C:\Windows\TEMP\E_S440E.tmp" /EF "HKCU" File not found

O4 - HKCU..\Run: [Facebook Update] C:\Users\Brittany\AppData\Local\Facebook\Update\FacebookUpdate.exe (Facebook Inc.)

O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1

O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1

O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5

O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3

O10:64bit: - NameSpace_Catalog5\Catalog_Entries64\000000000009 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)

O10 - NameSpace_Catalog5\Catalog_Entries\000000000009 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)

O1364bit: - gopher Prefix: missing

O13 - gopher Prefix: missing

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} http://fpdownload2.m...ash/swflash.cab (Shockwave Flash Object)

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.1

O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{216B1731-25C2-4748-953C-FD27BA541A96}: DhcpNameServer = 192.168.1.1

O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{257987D4-B511-4507-9D6C-E0B8759D3A74}: DhcpNameServer = 206.47.201.246 207.231.231.254

O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{B3917305-A200-44C0-9D84-D55943D066B9}: DhcpNameServer = 40.30.1.201 40.30.1.202

O18:64bit: - Protocol\Handler\livecall - No CLSID value found

O18:64bit: - Protocol\Handler\ms-help - No CLSID value found

O18:64bit: - Protocol\Handler\msnim - No CLSID value found

O18:64bit: - Protocol\Handler\skype4com - No CLSID value found

O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found

O18:64bit: - Protocol\Handler\wlpg - No CLSID value found

O18 - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)

O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)

O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)

O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)

O20 - HKLM Winlogon: UserInit - (userinit.exe) - C:\Windows\SysWow64\userinit.exe (Microsoft Corporation)

O20:64bit: - Winlogon\Notify\igfxcui: DllName - (igfxdev.dll) - C:\Windows\SysNative\igfxdev.dll (Intel Corporation)

O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.

O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.

O32 - HKLM CDRom: AutoRun - 1

O33 - MountPoints2\{5f913249-fac4-11e0-89ab-806e6f6e6963}\Shell - "" = AutoRun

O33 - MountPoints2\{5f913249-fac4-11e0-89ab-806e6f6e6963}\Shell\AutoRun\command - "" = D:\install.EXE id= ver=1.0.0.0

O34 - HKLM BootExecute: (autocheck autochk *)

O35:64bit: - HKLM\..comfile [open] -- "%1" %*

O35:64bit: - HKLM\..exefile [open] -- "%1" %*

O35 - HKLM\..comfile [open] -- "%1" %*

O35 - HKLM\..exefile [open] -- "%1" %*

O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*

O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*

O37 - HKLM\...com [@ = comfile] -- "%1" %*

O37 - HKLM\...exe [@ = exefile] -- "%1" %*

O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)

O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)

O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

 

========== Files/Folders - Created Within 30 Days ==========

 

[2015/01/11 11:22:56 | 000,000,000 | ---D | C] -- C:\f5596258edb9da623ae8d038a456

[3 C:\Users\Brittany\Documents\*.tmp files -> C:\Users\Brittany\Documents\*.tmp -> ]

[1 C:\Program Files (x86)\*.tmp files -> C:\Program Files (x86)\*.tmp -> ]

 

========== Files - Modified Within 30 Days ==========

 

[2015/01/11 18:41:00 | 000,000,830 | ---- | M] () -- C:\Windows\tasks\Adobe Flash Player Updater.job

[2015/01/11 18:31:00 | 000,000,920 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-338504687-522989902-1863198605-1001UA.job

[2015/01/11 18:06:00 | 000,000,898 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job

[2015/01/11 17:24:00 | 000,000,940 | ---- | M] () -- C:\Windows\tasks\FacebookUpdateTaskUserS-1-5-21-338504687-522989902-1863198605-1001UA.job

[2015/01/11 16:16:14 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat

[2015/01/11 11:38:13 | 000,002,386 | ---- | M] () -- C:\Users\Brittany\Desktop\Google Chrome.lnk

[2015/01/11 11:31:02 | 000,000,868 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-338504687-522989902-1863198605-1001Core.job

[2015/01/11 11:29:37 | 000,024,608 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0

[2015/01/11 11:29:37 | 000,024,608 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0

[2015/01/11 11:26:33 | 000,000,918 | ---- | M] () -- C:\Windows\tasks\FacebookUpdateTaskUserS-1-5-21-338504687-522989902-1863198605-1001Core.job

[2015/01/11 11:25:10 | 000,000,894 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job

[3 C:\Users\Brittany\Documents\*.tmp files -> C:\Users\Brittany\Documents\*.tmp -> ]

[1 C:\Program Files (x86)\*.tmp files -> C:\Program Files (x86)\*.tmp -> ]

 

========== Files Created - No Company Name ==========

 

[2014/04/28 08:27:49 | 000,766,820 | ---- | C] () -- C:\Windows\SysWow64\PerfStringBackup.INI

[2013/08/06 15:02:00 | 000,000,097 | ---- | C] () -- C:\Windows\SysWow64\PICSDK.ini

[2013/08/06 15:01:59 | 000,073,220 | ---- | C] () -- C:\Windows\SysWow64\EPPICPrinterDB.dat

[2013/08/06 15:01:59 | 000,031,053 | ---- | C] () -- C:\Windows\SysWow64\EPPICPattern131.dat

[2013/08/06 15:01:59 | 000,029,114 | ---- | C] () -- C:\Windows\SysWow64\EPPICPattern1.dat

[2013/08/06 15:01:59 | 000,027,417 | ---- | C] () -- C:\Windows\SysWow64\EPPICPattern121.dat

[2013/08/06 15:01:59 | 000,021,021 | ---- | C] () -- C:\Windows\SysWow64\EPPICPattern3.dat

[2013/08/06 15:01:59 | 000,015,670 | ---- | C] () -- C:\Windows\SysWow64\EPPICPattern5.dat

[2013/08/06 15:01:59 | 000,013,280 | ---- | C] () -- C:\Windows\SysWow64\EPPICPattern2.dat

[2013/08/06 15:01:59 | 000,010,673 | ---- | C] () -- C:\Windows\SysWow64\EPPICPattern4.dat

[2013/08/06 15:01:59 | 000,004,943 | ---- | C] () -- C:\Windows\SysWow64\EPPICPattern6.dat

[2013/08/06 15:01:59 | 000,001,140 | ---- | C] () -- C:\Windows\SysWow64\EPPICPresetData_PT.dat

[2013/08/06 15:01:59 | 000,001,140 | ---- | C] () -- C:\Windows\SysWow64\EPPICPresetData_BP.dat

[2013/08/06 15:01:59 | 000,001,137 | ---- | C] () -- C:\Windows\SysWow64\EPPICPresetData_ES.dat

[2013/08/06 15:01:59 | 000,001,130 | ---- | C] () -- C:\Windows\SysWow64\EPPICPresetData_FR.dat

[2013/08/06 15:01:59 | 000,001,130 | ---- | C] () -- C:\Windows\SysWow64\EPPICPresetData_CF.dat

[2013/08/06 15:01:59 | 000,001,104 | ---- | C] () -- C:\Windows\SysWow64\EPPICPresetData_EN.dat

 

========== ZeroAccess Check ==========

 

[2009/07/13 23:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini

 

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64

 

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

 

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64

 

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

 

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64

"" = C:\Windows\SysNative\shell32.dll -- [2014/06/24 21:05:42 | 014,175,744 | ---- | M] (Microsoft Corporation)

"ThreadingModel" = Apartment

 

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

"" = %SystemRoot%\system32\shell32.dll -- [2014/06/24 20:41:30 | 012,874,240 | ---- | M] (Microsoft Corporation)

"ThreadingModel" = Apartment

 

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64

"" = C:\Windows\SysNative\wbem\fastprox.dll -- [2009/07/13 20:40:51 | 000,909,312 | ---- | M] (Microsoft Corporation)

"ThreadingModel" = Free

 

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]

"" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/20 22:24:25 | 000,606,208 | ---- | M] (Microsoft Corporation)

"ThreadingModel" = Free

 

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64

"" = C:\Windows\SysNative\wbem\wbemess.dll -- [2009/07/13 20:41:56 | 000,505,856 | ---- | M] (Microsoft Corporation)

"ThreadingModel" = Both

 

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]

 

========== LOP Check ==========

 

[2014/10/05 09:25:03 | 000,000,000 | ---D | M] -- C:\Users\Brittany\AppData\Roaming\DriverCure

[2014/04/29 20:38:35 | 000,000,000 | ---D | M] -- C:\Users\Brittany\AppData\Roaming\HandBrake

[2014/10/05 09:25:02 | 000,000,000 | ---D | M] -- C:\Users\Brittany\AppData\Roaming\ParetoLogic

 

========== Purity Check ==========

 

 

 

< End of report >

 

 

[Advertisements]

Can you give me a link to the software you are trying to download?

 

I don't see any obvious problems but let's look a bit closer:  (Multiple replies are OK.  It's usually easier to post a log as soon as you get it.)

 

Download : ADWCleaner to your desktop.  Make sure you get the correct Download button.  Sometimes the ads on BleepingComputer will mimic the real Download button which should say: Download Now @BleepingComputer

 

NOTE: If using Internet Explorer and you get an alert that stops the program downloading, click on the warning and allow the download to complete.

 

Close  all programs, pause your anti-virus and run AdwCleaner (Vista or Win 7 => right click and Run As Administrator).

 

 

Click on Scan  and follow the prompts. Let it run unhindered. When done, click on the Clean button, and follow the prompts. Allow the system to reboot. You will then be presented with the report. Copy & Paste this report on your next reply.

 

The report will be saved in the C:\AdwCleaner folder.

 

 

 

Junkware-Removal-Tool

 

Please download Junkware Removal Tool to your desktop.  Make sure you get the correct Download button.  Sometimes the ads on BleepingComputer will mimic the real Download button which should say: Download Now @Author's site

• Pause your anti-virus.  Close all browsers.

Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".

The tool will open and start scanning your system.

Please be patient as this can take a while to complete depending on your system's specifications.

On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

Post the contents of JRT.txt into your next message.

 

 

 

Please download Farbar Recovery Scan Tool and save it to your Desktop. 

 

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. 

 

•  

Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer. 

Press Scan button. 

It will produce a log called FRST.txt in the same directory the tool is run from.  

Please copy and paste log back here. 

The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply. 

 

 

Right click on (My) Computer and select Manage (Continue) Then click on the arrow in front of Event Viewer. Next Click on the arrow in front of Windows Logs Right click on System and Clear Log, Clear. Repeat for Application.

 

Reboot. 

 

Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator.  Then type (with an Enter after each line).

sfc  /scannow

 

(This will check your critical system files. Does this finish without complaint?  IF it says it couldn't fix everything then:

 

Copy the next two lines:

 

findstr  /c:"[SR]"  \windows\logs\cbs\cbs.log  >  \windows\logs\cbs\junk.txt 

notepad \windows\logs\cbs\junk.txt 

 

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue.  Right click and Paste or Edit then Paste and the copied line should appear.

Hit Enter. Copy and paste the text from notepad or if it is too big, just attach the file.)

 

 

1. Please download the Event Viewer Tool by Vino Rosso

http://images.malwar...om/vino/VEW.exe

and save it to your Desktop:

2. Right-click VEW.exe and Run AS Administrator

3. Under 'Select log to query', select:

 

* System

4. Under 'Select type to list', select:

* Error

* Warning

 

 

Then use the 'Number of events' as follows:

 

 

1. Click the radio button for 'Number of events'

Type 20 in the 1 to 20 box

Then click the Run button.

Notepad will open with the output log.

 

 

Please post the Output log in your next reply then repeat but select Application.

 

Go to http://www.speedtest.net/ and click on Begin Test

 

When the Test finishes click on Share This Result and then select Forum then Copy then move to a reply and Ctrl + v

 

 

Ron

 

[RKinner]

Can you give me a link to the software you are trying to download?

 

I don't see any obvious problems but let's look a bit closer:  (Multiple replies are OK.  It's usually easier to post a log as soon as you get it.)

 

Download : ADWCleaner to your desktop.  Make sure you get the correct Download button.  Sometimes the ads on BleepingComputer will mimic the real Download button which should say: Download Now @BleepingComputer

 

NOTE: If using Internet Explorer and you get an alert that stops the program downloading, click on the warning and allow the download to complete.

 

Close  all programs, pause your anti-virus and run AdwCleaner (Vista or Win 7 => right click and Run As Administrator).

 

 

Click on Scan  and follow the prompts. Let it run unhindered. When done, click on the Clean button, and follow the prompts. Allow the system to reboot. You will then be presented with the report. Copy & Paste this report on your next reply.

 

The report will be saved in the C:\AdwCleaner folder.

 

 

 

Junkware-Removal-Tool

 

Please download Junkware Removal Tool to your desktop.  Make sure you get the correct Download button.  Sometimes the ads on BleepingComputer will mimic the real Download button which should say: Download Now @Author's site

• Pause your anti-virus.  Close all browsers.

Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".

The tool will open and start scanning your system.

Please be patient as this can take a while to complete depending on your system's specifications.

On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

Post the contents of JRT.txt into your next message.

 

 

 

Please download Farbar Recovery Scan Tool and save it to your Desktop. 

 

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. 

 

•  

Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer. 

Press Scan button. 

It will produce a log called FRST.txt in the same directory the tool is run from.  

Please copy and paste log back here. 

The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply. 

 

 

Right click on (My) Computer and select Manage (Continue) Then click on the arrow in front of Event Viewer. Next Click on the arrow in front of Windows Logs Right click on System and Clear Log, Clear. Repeat for Application.

 

Reboot. 

 

Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator.  Then type (with an Enter after each line).

sfc  /scannow

 

(This will check your critical system files. Does this finish without complaint?  IF it says it couldn't fix everything then:

 

Copy the next two lines:

 

findstr  /c:"[SR]"  \windows\logs\cbs\cbs.log  >  \windows\logs\cbs\junk.txt 

notepad \windows\logs\cbs\junk.txt 

 

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue.  Right click and Paste or Edit then Paste and the copied line should appear.

Hit Enter. Copy and paste the text from notepad or if it is too big, just attach the file.)

 

 

1. Please download the Event Viewer Tool by Vino Rosso

http://images.malwar...om/vino/VEW.exe

and save it to your Desktop:

2. Right-click VEW.exe and Run AS Administrator

3. Under 'Select log to query', select:

 

* System

4. Under 'Select type to list', select:

* Error

* Warning

 

 

Then use the 'Number of events' as follows:

 

 

1. Click the radio button for 'Number of events'

Type 20 in the 1 to 20 box

Then click the Run button.

Notepad will open with the output log.

 

 

Please post the Output log in your next reply then repeat but select Application.

 

Go to http://www.speedtest.net/ and click on Begin Test

 

When the Test finishes click on Share This Result and then select Forum then Copy then move to a reply and Ctrl + v

 

 

Ron