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Won't boot normally. Will boot in safe mode. Blue screen stop: 0x


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#1
JacoBecColby

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The fan stopped working in our computer.  My son (in college with the "help" of a friend) decided to replace it on their own.

 

Currently I can not get the computer to boot normally.  When attempting normal boot I get the following blue screen and then it immediately goes into a loop of restarting - same blue screen - etc..

 

I can get the computer to start in safe mode.

 

I cannot find any original disks that came with the computer.  It was 4 years ago and have moved since and just can't find.

 

The blue screen looks like the following:

 

A problem has been detected and windows has been shut down to prevent damage to your computer.

 

If this is the first time you've seen this stop error screen, restart you computer.  If this screen appears again, follow these steps:

 

Check to be sure you have adequate disk space.  If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates.  Try changing video adapters.

 

Check with your hardware vendor for any BIOS updates.  Disable BIOS memory options such as caching or shadowing.  If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safe mode.

 

Technical information:

Stop: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFFA60056E0C06, 0xFFFFFFA60017D4808, 0xFFFFFA60017D41E0)

 

Collecting data for crash dump...

Initializing disk for crash dump...

Beginning dump of physical memory.

Dumping physical memory to disk: 80

 

My computer specs are as follows:

Dell Inspiron 546

AMD Phenom™ 9750 Quad-Core Processor 2.4 GHz

6.0 GB RAM

64-bit Operatin System

Windows Vista Home Premium (Service Pack 2)

 

Help PLEASE!


Edited by JacoBecColby, 29 January 2015 - 10:24 PM.

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#2
RKinner

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What kind of PC is this (make and model) and what version of windows?  

 

When you power it up do you hear the fan start up?  Does it complain about the fan at all?

 

Was there anything else near the bottom of the blue screen?  Sometimes it gives you a file name.  Something.sys or something.exe


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#3
JacoBecColby

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Sorry.  I realized someone would need that information (computer specs) last night.  I actually pulled up my original post and edited it and typed in all of that information.  I guess I neglected to hit submit (or save) again when I was done.

 

I'm at work right now and can't obtain specific information on the specs.  I know it is a Dell Inspiron (can't remember model #), Windows Vista Home Edition (service pack 2), 6 Gb RAM, and plenty hard drive space.

 

The fan definitely starts up.  In fact it runs constantly and is loud.  Feels like hurricane winds in there now.  I don't get any specific errors/messages about the fan.

 

I'll have to run the normal startup to get the blue screen again and see what it says at the very bottom.  It is difficult because it does not stay on screen long.  When it gets to the bottom it disappears quickly.  I was able to get a picture on my phone.  That is what I typed in above.  I've attached a file of that picture.

 

Is there a way to get the screen to pause before moving on to the reboot loop?

 

Attached Thumbnails

  • Blue Screen.jpg

Edited by JacoBecColby, 29 January 2015 - 08:40 AM.

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#4
RKinner

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Since you can get into Safe Mode, Start, (Settings) Control Panel, (Classic View), System, Advanced, Startup and Recovery, Settings, uncheck Automatically restart.  Make sure Write an Event to the system log is checked.  OK.  It should now stop so you can read it.

 

We can also run BlueScreenView

 

 

 Download BlueScreenView

 
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit, Select All.
 
Go File, Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
 
 
and VINO's Event Viewer:
 
1. Please download the Event Viewer Tool by Vino Rosso
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:
 
* System
4. Under 'Select type to list', select:
* Error
* Warning
 
 
Then use the 'Number of events' as follows:
 
 
1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.
 
 
(Can be a bit slow.  Be patient.)
 
 
 
 

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#5
JacoBecColby

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Thank you.  Like I mentioned before, I am at work and don't have immediate access to that computer, but I will do all of that when I get home tonight.  I just don't want you to think I'm not responding or doing what you are suggesting.  Thanks Again!!


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#6
JacoBecColby

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The blue screen does not reference any .sys or .exe files.  Only additional text says Physical memory dump complete.  Contact your system admin or technical support group for further assistance.

 

Here is the content from the BlueScreenView report:

 

==================================================
Dump File         : Mini012915-01.dmp
Crash Time        : 1/29/2015 7:53:07 PM
Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000007e
Parameter 1       : ffffffff`c0000005
Parameter 2       : fffffa60`054e1c06
Parameter 3       : fffffa60`017bf808
Parameter 4       : fffffa60`017bf1e0
Caused By Driver  : AtihdLH6.sys
Caused By Address : AtihdLH6.sys+1719b
File Description  : AMD High Definition Audio Function Driver
Product Name      : AMD HD Audio Driver
Company           : Advanced Micro Devices
File Version      : 6.58.0.6614
Processor         : x64
Crash Address     : AtihdLH6.sys+4c06
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\Mini012915-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 269,368
Dump File Time    : 1/29/2015 8:16:50 PM
==================================================

 

Here is the content from the Vino's Event Viewer:

 

Vino's Event Viewer v01c run on Windows Vista in English
Report run at 29/01/2015 8:48:53 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 30/01/2015 1:23:11 AM
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Log: 'System' Date/Time: 30/01/2015 1:19:08 AM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error:  The dependency service or group failed to start.

Log: 'System' Date/Time: 30/01/2015 1:17:46 AM
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}

Log: 'System' Date/Time: 30/01/2015 1:17:38 AM
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}

Log: 'System' Date/Time: 30/01/2015 1:17:35 AM
Type: Error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load:  aswRdr aswSnx aswSP aswTdi spldr VBoxDrv VBoxUSBMon Wanarpv6

Log: 'System' Date/Time: 30/01/2015 1:17:35 AM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Windows Media Center Extender Service service depends on the Function Discovery Provider Host service which failed to start because of the following error:  The dependency service or group failed to start.

Log: 'System' Date/Time: 30/01/2015 1:17:35 AM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error:  The dependency service or group failed to start.

Log: 'System' Date/Time: 30/01/2015 1:17:35 AM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Computer Browser service depends on the Server service which failed to start because of the following error:  The dependency service or group failed to start.

Log: 'System' Date/Time: 30/01/2015 1:17:31 AM
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

Log: 'System' Date/Time: 30/01/2015 1:17:18 AM
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}

Log: 'System' Date/Time: 30/01/2015 1:17:08 AM
Type: Error Category: 0
Event: 1048 Source: Microsoft-Windows-TerminalServices-LocalSessionManager
Terminal Service start failed. The relevant status code was This service cannot be started in Safe Mode .

Log: 'System' Date/Time: 30/01/2015 1:17:08 AM
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1084" attempting to start the service LMIGuardianSvc with arguments "" in order to run the server: {D4258A22-CF85-489D-83AE-49FCD0DFAD29}

Log: 'System' Date/Time: 30/01/2015 1:17:08 AM
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1084" attempting to start the service TermService with arguments "" in order to run the server: {F9A874B6-F8A8-4D73-B5A8-AB610816828B}

Log: 'System' Date/Time: 30/01/2015 12:44:38 AM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error:  The dependency service or group failed to start.

Log: 'System' Date/Time: 30/01/2015 12:43:14 AM
Type: Error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load:  aswRdr aswSnx aswSP aswTdi spldr VBoxDrv VBoxUSBMon Wanarpv6

Log: 'System' Date/Time: 30/01/2015 12:43:14 AM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Windows Media Center Extender Service service depends on the Function Discovery Provider Host service which failed to start because of the following error:  The dependency service or group failed to start.

Log: 'System' Date/Time: 30/01/2015 12:43:14 AM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error:  The dependency service or group failed to start.

Log: 'System' Date/Time: 30/01/2015 12:43:14 AM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Computer Browser service depends on the Server service which failed to start because of the following error:  The dependency service or group failed to start.

Log: 'System' Date/Time: 30/01/2015 12:43:06 AM
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}

Log: 'System' Date/Time: 30/01/2015 12:42:58 AM
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 30/01/2015 1:15:51 AM
Type: Warning Category: 0
Event: 1 Source: RTL8169
Realtek PCIe FE Family Controller is disconnected from network.

Log: 'System' Date/Time: 30/01/2015 1:16:57 AM
Type: Warning Category: 0
Event: 263 Source: PlugPlayManager
The service 'TabletInputService' may not have unregistered for device event notifications before it was stopped.

Log: 'System' Date/Time: 30/01/2015 12:52:07 AM
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 30/01/2015 12:41:29 AM
Type: Warning Category: 0
Event: 1 Source: RTL8169
Realtek PCIe FE Family Controller is disconnected from network.

Log: 'System' Date/Time: 30/01/2015 12:42:26 AM
Type: Warning Category: 0
Event: 263 Source: PlugPlayManager
The service 'TabletInputService' may not have unregistered for device event notifications before it was stopped.

Log: 'System' Date/Time: 29/01/2015 3:18:26 AM
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 29/01/2015 1:38:10 AM
Type: Warning Category: 0
Event: 1 Source: RTL8169
Realtek PCIe FE Family Controller is disconnected from network.

Log: 'System' Date/Time: 29/01/2015 1:39:12 AM
Type: Warning Category: 0
Event: 263 Source: PlugPlayManager
The service 'TabletInputService' may not have unregistered for device event notifications before it was stopped.

Log: 'System' Date/Time: 29/01/2015 1:34:22 AM
Type: Warning Category: 0
Event: 263 Source: PlugPlayManager
The service 'TabletInputService' may not have unregistered for device event notifications before it was stopped.

Log: 'System' Date/Time: 28/01/2015 12:48:05 PM
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 28/01/2015 12:46:30 PM
Type: Warning Category: 0
Event: 1 Source: RTL8169
Realtek PCIe FE Family Controller is disconnected from network.

Log: 'System' Date/Time: 28/01/2015 12:47:41 PM
Type: Warning Category: 0
Event: 263 Source: PlugPlayManager
The service 'TabletInputService' may not have unregistered for device event notifications before it was stopped.

Log: 'System' Date/Time: 28/01/2015 12:41:00 PM
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 28/01/2015 11:44:50 AM
Type: Warning Category: 0
Event: 1 Source: RTL8169
Realtek PCIe FE Family Controller is disconnected from network.

Log: 'System' Date/Time: 28/01/2015 11:45:49 AM
Type: Warning Category: 0
Event: 263 Source: PlugPlayManager
The service 'TabletInputService' may not have unregistered for device event notifications before it was stopped.

Log: 'System' Date/Time: 19/01/2015 3:26:43 AM
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 19/01/2015 2:53:39 AM
Type: Warning Category: 0
Event: 1 Source: RTL8169
Realtek PCIe FE Family Controller is disconnected from network.

Log: 'System' Date/Time: 19/01/2015 2:54:31 AM
Type: Warning Category: 0
Event: 263 Source: PlugPlayManager
The service 'TabletInputService' may not have unregistered for device event notifications before it was stopped.

Log: 'System' Date/Time: 19/01/2015 2:52:47 AM
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 19/01/2015 2:34:31 AM
Type: Warning Category: 0
Event: 1003 Source: Microsoft-Windows-Dhcp-Client
Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 687F74BA5049.  The following error occurred:  The semaphore timeout period has expired.. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.


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#7
RKinner

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Bluescreenview says the audio driver is causing the problem.  Right click on (My) Computer and select Manage (Continue) then Device Manager.  In the right pane find the Sound, Video and Game Controllers line and open it by clicking on the arrow in front.  There should now be a sub entry below it.  Right click on the entry and Disable.  OK.  Reboot and see if you can get into regular mode now.

 

 You can also try the Uninstall option.  When you reboot Windows will find the audio and reinstall the driver and perhaps correct the error.  The Update Driver software option might work but only if you are in Safe Mode with Networking.


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#8
JacoBecColby

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I was able to disable the driver for the AMD High Def.  I actually have 2 other drivers listed there that I did not "disable".   I'm at work again and not in front of that computer and neglected to write down what those other drivers are and don't remember.  However, the computer was able to boot in normal mode.  There were many windows updates that automatically started to download which took a while.  It seemed to work alright with it disabled.  I also tried the uninstall that you mentioned to see if it would reinstall the drivers correctly.

 

It did not.  Or, I should say it reinstalled the drivers but then it went back to the blue screen and would not boot in normal mode.  I had to go through the previous steps and disable the driver again.

 

Unfortunately, I didn't have the opportunity to work with it again after that.

 

I will try to look at it again tonight and see if it is working without the driver enabled and let you know.


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#9
RKinner

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You can also right click on the driver and see if Windows will update it.


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#10
Plastic Nev

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If Windows installed a new driver after the old one was uninstalled and the fault returned, it is sounding like a hardware fault. With the driver just disabled it is in effect turned off, hence why Windows will run normally while it is turned off.

 

Try another update as RKinner suggested, if no good, try another uninstall and reboot.

 

Next thing is a possibility of sound system wiring damaged or trapped, causing a short which may have happened when your son and his friend worked on it. Turn the computer off fully and at the mains also, remove the side cover and have a good look to see if anything looks wrong with the wiring to the front sound ports, also check the rear sound ports aren't loose on the motherboard.

 

If still no good and you want sound, there are two ways forwards, either a complete replacement of the motherboard, which is the most expensive, or leave the original driver disabled and buy and fit a sound card, there are plenty of basic sound cards available and quite cheap.

 

Nev.


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#11
JacoBecColby

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Well good news is I figured out the problem.  My son is an idiot!!  I pulled the cover off the computer and looked at all of the connections and their were 2 plugs that he did not plug in.  One to the AMD driver and another one to the old audio card still there.  I plugged both in and rebooted computer.  I got an error message about the monitor not attached properly but I think that was because I was using an antique monitor from the blue printer cable plug in days.  I rebooted having connected with HDMI cable to the new graphics card he installed and everything seems to work fine.  It is even nice and quiet now.

 

The bad news is I wasted your (and my) time because my son is knowledgable enough to be dangerous and careless enough to be even more so.

 

Thank you very much for your time and efforts.  Sincerely!


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#12
RKinner

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This is my canned goodbye response.  I usually work the malware forum so it's heavy on malware prevention but I think it's good advice:
 
You can uninstall or delete any tools we had you download and their logs. 
 
 
Make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.  Flash is the number one target of Malware now that Java is less used.
 
Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.  There is an exploit out there now that can use it to get on your PC.  For Adobe Reader:  Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript.  OK Close program.  It's the same for Foxit reader except you uncheck Enable Javascript Actions. 
 
Unless you have the latest version of Avast which has its own update checker:  To help keep your programs up-to-date you should download and run the UpdateChecker: 
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it.  Exception is MSN messenger which appears to be part of Windows.)
If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week.
 Seems to work best if Firefox is the default browser.  Windows always hides its icon so you need to unhide it.  Click on the up arrow to the left of the clock.  Then click on Customize.  Maximize the window so you can see all of the options.  Scroll Down and find the File Hippo UpdateChecker and change its Behaviors to Show Icon and Notifications.  OK.  When you reboot you should see the icon.  It will take it a minute to finish checking then it will put up a bubble if you need to update something. Click on the bubble and it should open in your browser.  (Seems to work best if it uses Firefox.  If you do not use Firefox as your default browser then right click on the icon and click on Settings. Then on Results.  Change the Open Results in Default Browser to Custom Browser and then select the line that has Firefox.exe in it.  While there, also check Hide Beta Versions.  OK. )  You will see a list of programs that have updates with green down arrows next to them.  You do not need to download any Beta Versions.  There is an option Settings to Hide Beta Versions.  I do not advise updating Windows Messenger unless you really use it so I right click on the Icon and Customize Results then find Microsoft Messenger and change Show All Releases to Hide All Releases.  OK. 
 
If Chrome/Firefox is slow loading make sure it only has the current Java add-on.  Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox .  Close Chrome/Firefox. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow.
 
Be warned:  If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum.  If you must use P2P then submit any files you get to http://virustotal.com before you open them.
 
Due to a recent rise in the number of Crytolocker infections I am now recommending you install:
 
CryptoPrevent
 
 
The free version does not update on its own so you should check for updated versions once in a while.
 
 
 
If you have a router, log on to it today and change the default password!  If using a Wireless router you really should be using encryption on the link.  Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business.  See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important.  If you don't know how, visit the router maker's website.  They all have detailed step by step instructions or a wizard you can download.
 
Special note on Java.  Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 25 or better.  These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.  Get the latest version from Java.com.  They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download.  Just uncheck the garbage before the download (or install) starts.  If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.  IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level.  OK.
 
Make sure Windows Updates is turned and that it works.  Go to Control panel, Windows Updates and see if it works.  
 
 
My help is free but if you wish to show your appreciation, please donate to Kwiaht instead of me. It's a local environmental organization that I volunteer with: http://www.kwiaht.org/donate.htm
(The name means something like "clean place" in one of the local native-American dialects)
 
Ron

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