[Faithsa]

And as far as ESET, I was instructed to download that to run a scan when the other person was helping to check for malware.  I run AVAST.  I'm also getting a notification that for some reason windows automatic updates isn't on?  Not sure what I should do about that at the moment.

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Thank you that alternate method was much easier.  When I copy paste the command to I put space in between the first command and the second or do I hit return??

If talking about space after you open up Command prompt, no space, just copy paste what i wrote right next to the blinking cursor, after system32 . As shown in my images for every one i mention ,DISM, SFC and even chkdsk if you do this one.

With chkdsk it will schedule it on your next restart, rest of them do it right away without need for restart.

Attached Thumbnails

• 
• 

Edited by jds63, 05 February 2015 - 07:18 PM.

[jds63]

Thank you that alternate method was much easier.  When I copy paste the command to I put space in between the first command and the second or do I hit return??

If talking about space after you open up Command prompt, no space, just copy paste what i wrote right next to the blinking cursor, after system32 . As shown in my images for every one i mention ,DISM, SFC and even chkdsk if you do this one.

With chkdsk it will schedule it on your next restart, rest of them do it right away without need for restart.

Attached Thumbnails

• 
• 

Edited by jds63, 05 February 2015 - 07:18 PM.

[jds63]

And as far as ESET, I was instructed to download that to run a scan when the other person was helping to check for malware.  I run AVAST.  I'm also getting a notification that for some reason windows automatic updates isn't on?  Not sure what I should do about that at the moment.

Did you check the settings for Windows updates, what does it show ? Plus if telling you in notification area, with red X  on little flag, should bring you right to it when clicked on. Possible conflict between now having both Scanners, AVAST and ESET. Now with possible Windows update issue, let's run these items in command prompt first, DISM then System file checker (sfc) as could be corrupted or missing system files.

Edited by jds63, 05 February 2015 - 07:22 PM.

[Faithsa]

This is what I'm confused about:  

Copy and past this exactly into command prompt                    dism /online /cleanup-image /restorehealth                                

Do not close the command prompt and copy and paste this                sfc /scannow

 

Do I run the first command prompt then the second one when the first is finished?

[Faithsa]

I realized someone logged into my kids' profile instead of mine (admin) and that is where I saw the flag with the X.  When I log into mine, it's not there.??  I did go ahead and uninstall ESET a moment ago anyway.

[Faithsa]

I just reread one of your last posts and I think I got it.  I ran the first command prompt and got this:  

 

Deployment Image Servicing and Management tool

Version: 6.1.7600.16385

 

Image Version: 6.1.7600.16385

 

 

Error: 87

 

The restorehealth option is not recognized in this context.

For more information, refer to the help.

 

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

 

Running second command now.

[jds63]

Either DISM command was put in wrong, left space when putting it into command prompt give you this error.

Other reason is saying logged in as another user, when saw windows update error, now if you tried DISM then would give you this error, because DISM uses windows update to fix issues.

Other reasons could be syntax of way i am showing you to use DISM command in Windows 7, maybe different then i would in Windows 8.1, but i do not think it is, from researching.

If SFC does not help, can't run DISM, still issue with Windows update, believe there is a fixit through microsoft you can run.

 

Try to follow the dism log and post it here, so i can see error codes if any, from where you showed in post before this  C:\Windows\Logs\DISM\dism.log, look in your C: drive go to Windows folder then logs then DISM, where it should be.

 

Let me know if scandisk SFC showed anything or if able to run it, sounding more and more like possible corruption in system files

Edited by jds63, 05 February 2015 - 10:56 PM.

[Faithsa]

I copied and pasted the DISM and there were no spaces before it.  The SFC said it didn't find anything.

I ran the chkdisk but don't know where to find that report.

 

Here is the DISM:

2015-02-05 23:14:29, Info                  DISM   PID=3664 Scratch directory set to 'C:\Users\Sabrina\AppData\Local\Temp\'. - CDISMManager::put_ScratchDir

2015-02-05 23:14:29, Info                  DISM   PID=3664 Successfully loaded the ImageSession at "C:\Windows\System32\Dism" - CDISMManager::LoadImageSession

2015-02-05 23:14:29, Info                  DISM   DISM Provider Store: PID=3664 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger

2015-02-05 23:14:29, Info                  DISM   DISM Provider Store: PID=3664 Failed to get and initialize the PE Provider.  Continuing by assuming that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect

2015-02-05 23:14:29, Info                  DISM   DISM Provider Store: PID=3664 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect

2015-02-05 23:14:29, Info                  DISM   DISM Provider Store: PID=3664 Getting Provider DISMLogger - CDISMProviderStore::GetProvider

2015-02-05 23:14:29, Info                  DISM   DISM Provider Store: PID=3664 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:29, Info                  DISM   DISM Provider Store: PID=3664 Getting Provider DISMLogger - CDISMProviderStore::GetProvider

2015-02-05 23:14:29, Info                  DISM   DISM Provider Store: PID=3664 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:29, Info                  DISM   DISM Manager: PID=3664 Successfully created the local image session and provider store. - CDISMManager::CreateLocalImageSession

2015-02-05 23:14:29, Info                  DISM   DISM Provider Store: PID=3664 Getting Provider DISMLogger - CDISMProviderStore::GetProvider

2015-02-05 23:14:29, Info                  DISM   DISM Provider Store: PID=3664 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:29, Info                  DISM   DISM.EXE: 

2015-02-05 23:14:29, Info                  DISM   DISM.EXE: <----- Starting Dism.exe session ----->

2015-02-05 23:14:29, Info                  DISM   DISM.EXE: 

2015-02-05 23:14:29, Info                  DISM   DISM.EXE: Host machine information: OS Version=6.1.7601, Running architecture=amd64, Number of processors=2

2015-02-05 23:14:29, Info                  DISM   DISM.EXE: Executing command line: dism  /online /cleanup-image /restorehealth

2015-02-05 23:14:29, Info                  DISM   DISM Provider Store: PID=3664 Getting Provider FolderManager - CDISMProviderStore::GetProvider

2015-02-05 23:14:29, Info                  DISM   DISM Provider Store: PID=3664 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:29, Info                  DISM   DISM Provider Store: PID=3664 Loading Provider from location C:\Windows\System32\Dism\FolderProvider.dll - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:29, Info                  DISM   DISM Provider Store: PID=3664 Connecting to the provider located at C:\Windows\System32\Dism\FolderProvider.dll. - CDISMProviderStore::Internal_LoadProvider

2015-02-05 23:14:29, Info                  DISM   DISM Provider Store: PID=3664 Getting Provider FolderManager - CDISMProviderStore::GetProvider

2015-02-05 23:14:29, Info                  DISM   DISM Provider Store: PID=3664 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:30, Info                  DISM   DISM Manager: PID=3664 Successfully loaded the ImageSession at "C:\Users\Sabrina\AppData\Local\Temp\D1E5D8B8-8CE5-448F-A0F1-96C3D3D8E7F0" - CDISMManager::LoadImageSession

2015-02-05 23:14:30, Info                  DISM   DISM Image Session: PID=4936 Instantiating the Provider Store. - CDISMImageSession::get_ProviderStore

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Initializing a provider store for the IMAGE session type. - CDISMProviderStore::Final_OnConnect

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Loading Provider from location C:\Users\Sabrina\AppData\Local\Temp\D1E5D8B8-8CE5-448F-A0F1-96C3D3D8E7F0\OSProvider.dll - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Connecting to the provider located at C:\Users\Sabrina\AppData\Local\Temp\D1E5D8B8-8CE5-448F-A0F1-96C3D3D8E7F0\OSProvider.dll. - CDISMProviderStore::Internal_LoadProvider

2015-02-05 23:14:30, Info                  DISM   DISM OS Provider: PID=4936 Defaulting SystemPath to C:\ - CDISMOSServiceManager::Final_OnConnect

2015-02-05 23:14:30, Info                  DISM   DISM OS Provider: PID=4936 Defaulting Windows folder to C:\Windows - CDISMOSServiceManager::Final_OnConnect

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Attempting to initialize the logger from the Image Session. - CDISMProviderStore::Final_OnConnect

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Loading Provider from location C:\Users\Sabrina\AppData\Local\Temp\D1E5D8B8-8CE5-448F-A0F1-96C3D3D8E7F0\LogProvider.dll - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Connecting to the provider located at C:\Users\Sabrina\AppData\Local\Temp\D1E5D8B8-8CE5-448F-A0F1-96C3D3D8E7F0\LogProvider.dll. - CDISMProviderStore::Internal_LoadProvider

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Getting Provider OSServices - CDISMProviderStore::GetProvider

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Loading Provider from location C:\Users\Sabrina\AppData\Local\Temp\D1E5D8B8-8CE5-448F-A0F1-96C3D3D8E7F0\PEProvider.dll - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:30, Warning               DISM   DISM Provider Store: PID=4936 Failed to Load the provider: C:\Users\Sabrina\AppData\Local\Temp\D1E5D8B8-8CE5-448F-A0F1-96C3D3D8E7F0\PEProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Failed to get and initialize the PE Provider.  Continuing by assuming that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Getting Provider DISMLogger - CDISMProviderStore::GetProvider

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:30, Info                  DISM   DISM Manager: PID=3664 Image session successfully loaded from the temporary location: C:\Users\Sabrina\AppData\Local\Temp\D1E5D8B8-8CE5-448F-A0F1-96C3D3D8E7F0 - CDISMManager::CreateImageSession

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Getting Provider OSServices - CDISMProviderStore::GetProvider

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:30, Info                  CSI    00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_OBJECT_PATH_NOT_FOUND

2015-02-05 23:14:30, Info                  CSI    00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_SUCCESS

2015-02-05 23:14:30, Info                  DISM   DISM.EXE: Target image information: OS Version=6.1.7601.17592, Image architecture=amd64

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Getting the collection of providers from an image provider store type. - CDISMProviderStore::GetProviderCollection

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Loading Provider from location C:\Users\Sabrina\AppData\Local\Temp\D1E5D8B8-8CE5-448F-A0F1-96C3D3D8E7F0\CbsProvider.dll - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Connecting to the provider located at C:\Users\Sabrina\AppData\Local\Temp\D1E5D8B8-8CE5-448F-A0F1-96C3D3D8E7F0\CbsProvider.dll. - CDISMProviderStore::Internal_LoadProvider

2015-02-05 23:14:30, Info                  DISM   DISM Provider Store: PID=4936 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider

2015-02-05 23:14:30, Info                  CSI    00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_OBJECT_PATH_NOT_FOUND

2015-02-05 23:14:30, Info                  CSI    00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_SUCCESS

2015-02-05 23:14:30, Info                  DISM   DISM Package Manager: PID=4936 Finished initializing the CbsConUI Handler. - CCbsConUIHandler::Initialize

2015-02-05 23:14:30, Info                  CSI    00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_OBJECT_PATH_NOT_FOUND

2015-02-05 23:14:30, Info                  CSI    00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_SUCCESS

2015-02-05 23:14:30, Info                  DISM   DISM Package Manager: PID=4936 CBS is being initialized for online use. More information about CBS actions can be located at: %windir%\logs\cbs\cbs.log - CDISMPackageManager::Initialize

2015-02-05 23:14:31, Info                  DISM   DISM Package Manager: PID=4936 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Loading Provider from location C:\Users\Sabrina\AppData\Local\Temp\D1E5D8B8-8CE5-448F-A0F1-96C3D3D8E7F0\MsiProvider.dll - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Connecting to the provider located at C:\Users\Sabrina\AppData\Local\Temp\D1E5D8B8-8CE5-448F-A0F1-96C3D3D8E7F0\MsiProvider.dll. - CDISMProviderStore::Internal_LoadProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Loading Provider from location C:\Users\Sabrina\AppData\Local\Temp\D1E5D8B8-8CE5-448F-A0F1-96C3D3D8E7F0\IntlProvider.dll - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Connecting to the provider located at C:\Users\Sabrina\AppData\Local\Temp\D1E5D8B8-8CE5-448F-A0F1-96C3D3D8E7F0\IntlProvider.dll. - CDISMProviderStore::Internal_LoadProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Loading Provider from location C:\Users\Sabrina\AppData\Local\Temp\D1E5D8B8-8CE5-448F-A0F1-96C3D3D8E7F0\DmiProvider.dll - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Connecting to the provider located at C:\Users\Sabrina\AppData\Local\Temp\D1E5D8B8-8CE5-448F-A0F1-96C3D3D8E7F0\DmiProvider.dll. - CDISMProviderStore::Internal_LoadProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider

2015-02-05 23:14:31, Info                  CSI    00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_OBJECT_PATH_NOT_FOUND

2015-02-05 23:14:31, Info                  CSI    00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_SUCCESS

2015-02-05 23:14:31, Info                  DISM   DISM OS Provider: PID=4936 Successfully loaded the hive. - CDISMOSServiceManager::DetermineBootDrive

2015-02-05 23:14:31, Info                  DISM   DISM Driver Manager: PID=4936 Further logs for driver related operations can be found in the target operating system at %WINDIR%\inf\setupapi.offline.log - CDriverManager::Initialize

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Loading Provider from location C:\Users\Sabrina\AppData\Local\Temp\D1E5D8B8-8CE5-448F-A0F1-96C3D3D8E7F0\UnattendProvider.dll - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Connecting to the provider located at C:\Users\Sabrina\AppData\Local\Temp\D1E5D8B8-8CE5-448F-A0F1-96C3D3D8E7F0\UnattendProvider.dll. - CDISMProviderStore::Internal_LoadProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Loading Provider from location C:\Users\Sabrina\AppData\Local\Temp\D1E5D8B8-8CE5-448F-A0F1-96C3D3D8E7F0\SmiProvider.dll - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Connecting to the provider located at C:\Users\Sabrina\AppData\Local\Temp\D1E5D8B8-8CE5-448F-A0F1-96C3D3D8E7F0\SmiProvider.dll. - CDISMProviderStore::Internal_LoadProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Loading Provider from location C:\Users\Sabrina\AppData\Local\Temp\D1E5D8B8-8CE5-448F-A0F1-96C3D3D8E7F0\TransmogProvider.dll - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Connecting to the provider located at C:\Users\Sabrina\AppData\Local\Temp\D1E5D8B8-8CE5-448F-A0F1-96C3D3D8E7F0\TransmogProvider.dll. - CDISMProviderStore::Internal_LoadProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Getting Provider DISM Package Manager - CDISMProviderStore::GetProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Getting Provider DISM Unattend Manager - CDISMProviderStore::GetProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:31, Info                  DISM   DISM.EXE: Got the collection of providers. Now enumerating them to build the command table.

2015-02-05 23:14:31, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Package Manager

2015-02-05 23:14:31, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DISM Package Manager.

2015-02-05 23:14:31, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: OSServices

2015-02-05 23:14:31, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: MsiManager

2015-02-05 23:14:31, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: MsiManager.

2015-02-05 23:14:31, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: IntlManager

2015-02-05 23:14:31, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: IntlManager.

2015-02-05 23:14:31, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DriverManager

2015-02-05 23:14:31, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DriverManager.

2015-02-05 23:14:31, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Unattend Manager

2015-02-05 23:14:31, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DISM Unattend Manager.

2015-02-05 23:14:31, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Log Provider

2015-02-05 23:14:31, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: SmiManager

2015-02-05 23:14:31, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: Edition Manager

2015-02-05 23:14:31, Info                  DISM   DISM Transmog Provider: PID=4936 Current image session is [ONLINE] - CTransmogManager::GetMode

2015-02-05 23:14:31, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: Edition Manager.

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Getting Provider DISM Package Manager - CDISMProviderStore::GetProvider

2015-02-05 23:14:31, Info                  DISM   DISM Provider Store: PID=4936 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider

2015-02-05 23:14:31, Info                  DISM   DISM Package Manager: PID=4936 Processing the top level command token(cleanup-image). - CPackageManagerCLIHandler::Private_ValidateCmdLine

2015-02-05 23:14:31, Info                  DISM   DISM Package Manager: PID=4936 The option(restorehealth) is not recognized in this context. - CPackageManagerCLIHandler::Private_ValidateCmdLine

2015-02-05 23:14:31, Info                  DISM   DISM Package Manager: PID=4936 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine

2015-02-05 23:14:32, Info                  DISM   DISM Image Session: PID=4936 Disconnecting the provider store - CDISMImageSession::Final_OnDisconnect

2015-02-05 23:14:32, Info                  DISM   DISM Provider Store: PID=4936 Finalizing the servicing provider(DISM Package Manager) - CDISMProviderStore::Internal_DisconnectProvider

2015-02-05 23:14:32, Info                  DISM   DISM Package Manager: PID=4936 Finalizing CBS core. - CDISMPackageManager::Finalize

2015-02-05 23:14:32, Info                  DISM   DISM Provider Store: PID=4936 Disconnecting Provider: DISM Package Manager - CDISMProviderStore::Internal_DisconnectProvider

2015-02-05 23:14:32, Info                  DISM   DISM Provider Store: PID=4936 Found the OSServices.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect

2015-02-05 23:14:32, Info                  DISM   DISM Provider Store: PID=4936 Finalizing the servicing provider(MsiManager) - CDISMProviderStore::Internal_DisconnectProvider

2015-02-05 23:14:32, Info                  DISM   DISM Provider Store: PID=4936 Disconnecting Provider: MsiManager - CDISMProviderStore::Internal_DisconnectProvider

2015-02-05 23:14:32, Info                  DISM   DISM Provider Store: PID=4936 Finalizing the servicing provider(IntlManager) - CDISMProviderStore::Internal_DisconnectProvider

2015-02-05 23:14:32, Info                  DISM   DISM Provider Store: PID=4936 Disconnecting Provider: IntlManager - CDISMProviderStore::Internal_DisconnectProvider

2015-02-05 23:14:32, Info                  DISM   DISM Provider Store: PID=4936 Found the PE Provider.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect

2015-02-05 23:14:32, Info                  DISM   DISM Provider Store: PID=4936 Finalizing the servicing provider(DriverManager) - CDISMProviderStore::Internal_DisconnectProvider

2015-02-05 23:14:32, Info                  DISM   DISM Provider Store: PID=4936 Disconnecting Provider: DriverManager - CDISMProviderStore::Internal_DisconnectProvider

2015-02-05 23:14:32, Info                  DISM   DISM Provider Store: PID=4936 Finalizing the servicing provider(DISM Unattend Manager) - CDISMProviderStore::Internal_DisconnectProvider

2015-02-05 23:14:32, Info                  DISM   DISM Provider Store: PID=4936 Disconnecting Provider: DISM Unattend Manager - CDISMProviderStore::Internal_DisconnectProvider

2015-02-05 23:14:32, Info                  DISM   DISM Provider Store: PID=4936 Found the OSServices.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect

2015-02-05 23:14:32, Info                  DISM   DISM Provider Store: PID=4936 Finalizing the servicing provider(SmiManager) - CDISMProviderStore::Internal_DisconnectProvider

2015-02-05 23:14:32, Info                  DISM   DISM Provider Store: PID=4936 Disconnecting Provider: SmiManager - CDISMProviderStore::Internal_DisconnectProvider

2015-02-05 23:14:32, Info                  DISM   DISM Provider Store: PID=4936 Finalizing the servicing provider(Edition Manager) - CDISMProviderStore::Internal_DisconnectProvider

2015-02-05 23:14:32, Info                  DISM   DISM Provider Store: PID=4936 Disconnecting Provider: Edition Manager - CDISMProviderStore::Internal_DisconnectProvider

2015-02-05 23:14:32, Info                  DISM   DISM Provider Store: PID=4936 Releasing the local reference to OSServices. - CDISMProviderStore::Internal_DisconnectProvider

2015-02-05 23:14:32, Info                  DISM   DISM Provider Store: PID=4936 Disconnecting Provider: OSServices - CDISMProviderStore::Internal_DisconnectProvider

2015-02-05 23:14:32, Info                  DISM   DISM Provider Store: PID=4936 Releasing the local reference to DISMLogger.  Stop logging. - CDISMProviderStore::Internal_DisconnectProvider

2015-02-05 23:14:32, Info                  DISM   DISM.EXE: Image session has been closed. Reboot required=no.

2015-02-05 23:14:32, Info                  DISM   DISM.EXE: 

2015-02-05 23:14:32, Info                  DISM   DISM.EXE: <----- Ending Dism.exe session ----->

2015-02-05 23:14:32, Info                  DISM   DISM.EXE: 

2015-02-05 23:14:32, Info                  DISM   DISM Image Session: PID=3664 Disconnecting the provider store - CDISMImageSession::Final_OnDisconnect

2015-02-05 23:14:32, Info                  DISM   DISM Provider Store: PID=3664 Disconnecting Provider: FolderManager - CDISMProviderStore::Internal_DisconnectProvider

2015-02-05 23:14:32, Info                  DISM   DISM Provider Store: PID=3664 Found the OSServices.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect

2015-02-05 23:14:32, Info                  DISM   DISM Provider Store: PID=3664 Releasing the local reference to DISMLogger.  Stop logging. - CDISMProviderStore::Internal_DisconnectProvider

[Faithsa]

And FYI, there is no longer an X on the flag.  Clicking on it shows no issue with windows update.

[jds63]

On post of mine # 9 i showed you how to get a text of checkdsk log on your desktop, here it is again.

 

1. Press the Windows + R keys to open the Run dialog, type powershell.exe, and press Enter. Or click start menu click on Run, type powershell.exe

2. In PowerShell, copy and paste the command below, and press Enter. Remember close to the blinking cursor no spcaes before it.

get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt

3. You will now have a CHKDSKResults.txt file created on your desktop that is the log file of your chkdsk scan results from Event Viewer.

 

4. Post text here so we can look at it.

 

O.k. said you have 2 users on PC, other one had the red X in notification area telling you problem with windows update. If you run check for updates manually, does it work any red X saying failed ?

You should get in habit of making restore points, so when this issue is fixed you have a way to go back, fix an issue through system restore point, last known good.

Did not see why it failed, the DISM command, i felt another issue on PC could be causing it to.

 

Let me know how the PC has been. Try DISM again then run Scandisk again.

 

Run as Aministrator      command prompt   copy and paste exactly, no spaces before word dism in command prompt

    dism /online /cleanup-image /restorehealth

 

Can look back on all replies in posts on this topic if you forget how do something that was explained already.

Edited by jds63, 06 February 2015 - 03:16 PM.

[Faithsa]

 

 

TimeCreated : 2/6/2015 3:04:10 AM

Message     : 

              

              Checking file system on C:

              The type of the file system is NTFS.

              

              A disk check has been scheduled.

              Windows will now check the disk.                         

              

              CHKDSK is verifying files (stage 1 of 5)...

                164096 file records processed.                                 

                      

              File verification completed.

                404 large file records processed.                              

                   

                0 bad file records processed.                                  

                 

                2 EA records processed.                                        

                 

                92 reparse records processed.                                  

                  

              CHKDSK is verifying indexes (stage 2 of 5)...

                213342 index entries processed.                                

                      

              Index verification completed.

                0 unindexed files scanned.                                     

                 

                0 unindexed files recovered.                                   

                 

              CHKDSK is verifying security descriptors (stage 3 of 5)...

                164096 file SDs/SIDs processed.                                

                      

              Cleaning up 575 unused index entries from index $SII of file 0x9.

              Cleaning up 575 unused index entries from index $SDH of file 0x9.

              Cleaning up 575 unused security descriptors.

              Security descriptor verification completed.

                24624 data files processed.                                    

                     

              CHKDSK is verifying Usn Journal...

                37539016 USN bytes processed.                                  

                        

              Usn Journal verification completed.

              CHKDSK is verifying file data (stage 4 of 5)...

                164080 files processed.                                        

                      

              File data verification completed.

              CHKDSK is verifying free space (stage 5 of 5)...

                199879394 free clusters processed.                             

                         

              Free space verification is complete.

              CHKDSK discovered free space marked as allocated in the

              master file table (MFT) bitmap.

              CHKDSK discovered free space marked as allocated in the volume bi

              tmap.

              Windows has made corrections to the file system.

              

               976657407 KB total disk space.

               176762668 KB in 129438 files.

                   79560 KB in 24625 indexes.

                       0 KB in bad sectors.

                  297599 KB in use by the system.

                   65536 KB occupied by the log file.

               799517580 KB available on disk.

              

                    4096 bytes in each allocation unit.

               244164351 total allocation units on disk.

               199879395 allocation units available on disk.

              

              Internal Info:

              00 81 02 00 da 59 02 00 04 57 04 00 00 00 00 00  .....Y...W......

              43 56 00 00 5c 00 00 00 00 00 00 00 00 00 00 00  CV..\...........

              00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

              

              Windows has finished checking your disk.

              Please wait while your computer restarts.

[Faithsa]

I have 4 users on this pc.  Myself (admin), my husband and one for both of my kids and one labeled Admin (because I wanted to try and separate my stuff from the main administrator stuff), the three of which are seldom used.

I have no X on my flag.  I don't even see a flag in my kids' profile.

Secunia? is telling me I have manual updates to do.

PC has shut down three times this afternoon while trying to create a document with windows office.

I'm going to try running the DCIM again.

[Faithsa]

I got the same error again when trying to run the DCIM.  

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation.  All rights reserved.

 

C:\Windows\system32>dism /online /cleanup-image /restorehealth

 

Deployment Image Servicing and Management tool

Version: 6.1.7600.16385

 

Image Version: 6.1.7600.16385

 

 

Error: 87

 

The restorehealth option is not recognized in this context.

For more information, refer to the help.

 

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

 

C:\Windows\system32>

[jds63]

O.k. for one, your chkdsk looks good for Hard Drive no bad sectors, health of drive is good, it did make some corrections to file system. Found out that DISM is only for later versions of operating system like Windows 8 + 8.1 for way i showed you, reason it is not working.

 

But If SFC didn't find any issues, then you don't need to worry or think about Dism.

 

 

I am going to research this more and see, but this may or may not cure your problem, but what it can do is possibly fix another combining issue with your main issues, why i would like to make it at least run successfully.

 

As i wrote as other options this could be are either hardware, software and hardware drivers conflicts going on here to do this.

Edited by jds63, 07 February 2015 - 11:15 PM.

[jds63]

You disabled automatic restart option in advanced system settings way it was showed before, when you disable this option it will usually allow the computer to display the error message, instead of rebooting constantly, feature of windows. Are you seeing any error messages at all, any time BSOD ?

 

Any failing hardware component in your computer could cause your computer to unexpectedly generate an error or reboot without warning.Hardware failures like,Video card, RAM, even the power supply. Also any New drivers updated for system hardware.

 

Can you check the Device Manager,click start button, in start menu search box type Device Manager press enter.
If you receive an error when trying to open the Device Manager, this may be an indication of corrupt files in Windows.

Look at examples here tell me find anything like this   http://www.computerh...es/ch001212.htm

 

System recovery (Reinstalling Windows 7) is an option, but i feel only in the case of software, bad drivers or corrupt and missing files for Operating system.

Mentioned once before, but i know you feel your PC case is big and well ventilated, but overheating components can also make a system restart like this. When was last time you cleaned inside of case, dust and dirt can be damaging even when might not see it in big amounts, does not mean not it is not in something, just another reason this could happen. Just going through all the possibilities here.

 

Seems i forgot to even try asking this from begining and even looking through your Malware posts were you received help, may help some have make and model of PC and anything added into the system (hardware). All i see from Malware was processor info, intel and it's Windows 7.
 

Edited by jds63, 07 February 2015 - 11:20 PM.