Edited by rhymin, 31 January 2015 - 02:54 PM.

Windows 8 BSoD ntoskrnl.exe
#1
Posted 31 January 2015 - 02:53 PM

#2
Posted 31 January 2015 - 04:27 PM


If your laptop is still on the guarantee/warantee, I suggest you to return it to HP so they can have a look at it. Your CPU temperatures are way too high, it's overheating and that could explain your BSODs and why your laptop shut down (the system does a prevention shutdown to prevent the CPU from completely overheating and be damaged by the heat). If you had this issue since you bought the laptop, then it's most likely a faultu in the manufacturing of that product and it should be returned. Also, HP Pavilion series laptops are known to have a lot of overheating issues, so it wouldn't surprise me either.
#3
Posted 31 January 2015 - 04:30 PM

Thanks for the response, Aura. It's definitely not returnable, as I bought it a little less than a year ago. However, maybe I will be able to send it in to HP. I will check when I get home.
#4
Posted 31 January 2015 - 04:34 PM



#5
Posted 31 January 2015 - 04:37 PM

I really don't think it's due to a clogged airflow as the BSoDs started brand new right out of the box. I am very much regretting not returning it when I had the chance, but I am stuck with it now.
I was going to disassemble my laptop as a last resort after absolutely everything else has been tried. Thanks.
#6
Posted 31 January 2015 - 04:41 PM


No problem rhymin, good luck!
#7
Posted 31 January 2015 - 04:51 PM

Aura, that is the best advice that I didn't take, lol. I was pretty much a giant idiot for not returning it. Thank you for all the info!
#8
Posted 04 February 2015 - 02:14 PM

Excuse the interjection folks and I know I`m late to the party
What AV protection do you have running rhymin?
To see if we can identify any driver conflicts please refer to the copy/paste details below provided courtesy of jcgriff2
1. Create a Windows System Restore Point -
Vista - START | type rstrui - create a restore point
Windows 7 - START | type create | select "Create a Restore Point"
Windows 8/ 8.1 - Using Microsoft System Restore (Windows*8) | HP® Support
2. Run Driver Verifier -
- Windows 7 & Vista - START | type verifier
- Windows 8.1 & 8 - Press WIN +X keys | select "Command Prompt (Admin)" | type verifier
Make these selections -
1. Select 2nd option - Create custom settings (for code developers)
2. Select 2nd option - Select individual settings from a full list
3. Check these boxes -
▪ Special Pool
▪ Pool Tracking
▪ Force IRQL checking
▪ Deadlock Detection
▪ Security Checks (new as of Windows 7)
▪ Concurrency Stress Test (new as of Windows 8)
▪ DDI compliance checking (new as of Windows 8)
▪ Miscellaneous Checks
4. Select last option - Select driver names from a list
5. Click on the Provider heading - sorts list by Provider
6. Check ALL boxes where "Microsoft" IS NOT the Provider
7. Click on Finish
8. Re-boot[/HIDE]
- If the Driver Verifier (DV) finds a violation, it will result in a BSOD
- After re-start, you may not be able to log on to normal Windows
... • Boot into SAFEMODE - tap the F8 key repeatedly during boot-up
... • Select "System Restore"
... • Choose the restore point that you created in step #1
- For Driver Verifier status
--- select last option, 1st screen -or-
--- type verifier /query (in a cmd/DOS screen)
- To turn Driver Verifier off - verifier /reset then re-boot
- The Driver Verifier needs to run as long as possible - even if the status screen appears clear.
- All future BSOD dumps must be VERIFIER_ENABLED_MINIDUMPs - otherwise the dump(s) are of no use
If your system does BSOD while the Driver Verifier is running, please retrieve the dump file from c:\windows\minidump and attach it to your next reply.
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