Jump to content

Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account
Photo

Windows 8 BSoD ntoskrnl.exe


  • Please log in to reply

#1
rhymin

rhymin

    Member

  • Member
  • PipPipPip
  • 210 posts
I bought a laptop almost a year ago and it got the BSOD almost instantly. I had personal things going on at the time, and it didn't seem like a priority to take it back at the time. I'm regretting it now. It still gets the BSOD every time within 30 minutes when watching videos, browsing the web, etc. I should note that HWMonitor reports the CPU reaching 80-100 celcius?!?! The bottom of the laptop never feels that hot though. Here is what I have tried:
 
1) Running extended memory diagnostic check
2) Running extended hard disk diagnostic check
3) Reformatting Windows 8
4) Downloading and installing all updates and drivers through Windows Update
 
Here is the screenshot from BlueScreenView:  http://i.imgur.com/fuHIsCr.png
 
Laptop:
HPPavilion 17334 Laptop AMD A8Series 4GB Memory 750GB Hard DriveAnodized Silver17e
Model #: 17-e113dx

Edited by rhymin, 31 January 2015 - 02:54 PM.

  • 0

Advertisements


#2
Aura

Aura

    Special Ops

  • Malware Removal
  • 2,563 posts
Hi rhymin :)

If your laptop is still on the guarantee/warantee, I suggest you to return it to HP so they can have a look at it. Your CPU temperatures are way too high, it's overheating and that could explain your BSODs and why your laptop shut down (the system does a prevention shutdown to prevent the CPU from completely overheating and be damaged by the heat). If you had this issue since you bought the laptop, then it's most likely a faultu in the manufacturing of that product and it should be returned. Also, HP Pavilion series laptops are known to have a lot of overheating issues, so it wouldn't surprise me either.
  • 0

#3
rhymin

rhymin

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 210 posts

Thanks for the response, Aura. It's definitely not returnable, as I bought it a little less than a year ago. However, maybe I will be able to send it in to HP. I will check when I get home.


  • 0

#4
Aura

Aura

    Special Ops

  • Malware Removal
  • 2,563 posts
No problem :) Also, if you can't send it, what I suggest you to do is to actually do a good cleaning of the laptop (inside) with a can of compressed air. What you want to do air is to blow out all the dust and dirt so the air doesn't get "stuck" or can't access some components, which would results in them overheating or interference being created. Simply remove your laptop backpanel (remove the screws and remove the panel) then blow the air in it in a way to push all the dust/dirt outside. You want to aim for the CPU, GPU, fans and cooling system. On top of that, you might want to check if your CPU needs to have its thermal paste re-applied, that can help a lot. And lastly, make sure that there's a good airflow going in the laptop, that air can freely goes in and out without being obstructed. That should get you started :)
  • 0

#5
rhymin

rhymin

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 210 posts

I really don't think it's due to a clogged airflow as the BSoDs started brand new right out of the box. I am very much regretting not returning it when I had the chance, but I am stuck with it now.

 

I was going to disassemble my laptop as a last resort after absolutely everything else has been tried. Thanks.


  • 0

#6
Aura

Aura

    Special Ops

  • Malware Removal
  • 2,563 posts
When you buy a new computer and you get issues with it right off the bat, it's always best to return it right away and ask for a new one. You're paying for something, and you deserve to pay for something that works :)

No problem rhymin, good luck!
  • 0

#7
rhymin

rhymin

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 210 posts

Aura, that is the best advice that I didn't take, lol. I was pretty much a giant idiot for not returning it. Thank you for all the info!


  • 0

#8
phillpower2

phillpower2

    Mechanised Mod

  • Global Moderator
  • 24,744 posts

Excuse the interjection folks and I know I`m late to the party  :whistling:

 

What AV protection do you have running rhymin?

 

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box 
 
If there are none or none that are recent run DriverVerifier, see below;
 

To see if we can identify any driver conflicts please refer to the copy/paste details below provided courtesy of jcgriff2  :thumbsup: 

 

1. Create a Windows System Restore Point -

Vista - START | type rstrui - create a restore point
Windows 7 - START | type create | select "Create a Restore Point"
Windows 8/ 8.1 - Using Microsoft System Restore (Windows*8) | HP® Support

2. Run Driver Verifier -

Windows 7 & Vista - START | type verifier 
Windows 8.1 & 8 - Press WIN +X keys | select "Command Prompt (Admin)" | type verifier 

Make these selections - 

1. Select 2nd option - Create custom settings (for code developers)
2. Select 2nd option - Select individual settings from a full list

3. Check these boxes -

▪ Special Pool 
▪ Pool Tracking 
▪ Force IRQL checking
▪ Deadlock Detection
▪ Security Checks (new as of Windows 7)
▪ Concurrency Stress Test (new as of Windows 8)
▪ DDI compliance checking (new as of Windows 8) 
▪ Miscellaneous Checks

4. Select last option - Select driver names from a list
5. Click on the Provider heading - sorts list by Provider
6. Check ALL boxes where "Microsoft" IS NOT the Provider
7. Click on Finish 
8. Re-boot
[/HIDE]

 

 

- If the Driver Verifier (DV) finds a violation, it will result in a BSOD

 

- After re-start, you may not be able to log on to normal Windows

... • Boot into SAFEMODE - tap the F8 key repeatedly during boot-up

... • Select "System Restore"

... • Choose the restore point that you created in step #1

 

- For Driver Verifier status

--- select last option, 1st screen -or-

--- type verifier /query (in a cmd/DOS screen)

- To turn Driver Verifier off - verifier /reset then re-boot

 

- The Driver Verifier needs to run as long as possible - even if the status screen appears clear.

- All future BSOD dumps must be VERIFIER_ENABLED_MINIDUMPs - otherwise the dump(s) are of no use

 

If your system does BSOD while the Driver Verifier is running, please retrieve the dump file from c:\windows\minidump and attach it to your next reply.

 
Please note that DriverVerifier may need to be left running for up to 72hrs, you should use the computer as you normally would and DV will not affect this unless a BSOD occurs. 

  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP