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hp desk top crash


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#1
jeffcaissie

jeffcaissie

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my parents just got there desk top up graded to windows 7 from vista

it's a hp 

it 's prone to crashing every now and again

they got a tech to work on it but it just crashed again 24 hours later.

there seemed to be problems strait from the <bios> or what ever you call the thing befor windows boots up

i did not see the pc yet but befor they sent it to a tech the screen was not acting right strait from the <bios>.

i think the tech adressed the video or graphics card or chip or somethig

so fare the screen is fine.

it still crashes!

 

any thing i can check for? for em'.


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#2
Ztruker

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Look in C:\WIndows\minidump. If there are dumps (.dmp) files there, zip up the last 5 or so and upload the zip file here so we can see what is causing the BSOD (crash).


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#3
jeffcaissie

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i'l try that today or tomorow

i'l get back to you


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#4
jeffcaissie

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here is some of it

Attached Files


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#5
Ztruker

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Dumps jump around quite a bit.
 
nvlddmkm.sys
tcpip.sys
avastui.exe
ntkrpamp.exe
ntkrpamp.exe
 
If this was my computer, I would save my data (anything I didn't want to lose) then do a Clean Install of Windows 7 rather than and upgrade from Vista to Windows 7. These instructions are excellent for doing this: How to Clean Install an OEM Windows 7
 
Before doing that though, check Windows Update to see if there are any Optional updates that need to be applied as some of them may be updated device drivers.

 

It would also be a good idea to test the memory. See here:

 

Download Memtest86+ (you want the 2nd one Download - Pre-Compiled Bootable ISO (.zip)). Unzip it then create a CD from the iso file using your CD burning software. There is a good freeware burner called ImgBurn which will do this easily.

DO NOT burn the .iso file directly to CD. It must be used as input to a program that knows what to do with it, like the one I mentioned above.

You can do this on any computer that has a working CD Burner.

You can also use a Flash drive instead of a CD.

Download - Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*.
Unzip and run Memtest86+ USB Installer.exe.
It will format the flash drive if you tell it to. I used a small, 16GB flash drive and it had 8.5GB left when done.

Boot the CD or Flash drive and run Memtest86+ for at least 3 complete passes unless it shows errors sooner than that. An overnight run is even better.


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