[bullhead891337]

Hi I am having issue where admin account went completely blank except for mouse cursor but non admin account pulls up fine. My little brother deleted files including Google chrome after finding malware on the computer. Antivirus software ended and brother told me he activated windows defender (using windows 8.1) but never did thus malware infects our pc. I restored internet explorer and enabled windows defender and re downloaded Google chrome. Also I installed bitdefender free edition for malware protection. All this was done on standard user account but of course I needed admin permission to do it. After running sfc this is what the results are:

Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log Windir\logs\CBS\CBS.Log. For example C:\Windows\Logs\CBS\CBS.Log. Note that logging is currently not supported in offline servicing scenarios

Please help me if possible with this issue and thank you in advance

Edited by bullhead891337, 07 February 2015 - 08:44 PM.

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   bullhead891337,

 

Try a refresh of the OS following the steps suggested by Microsoft here

 

Once done follow the GTG self help tutorial here to check for malware.

 

Good luck and any non malware related questions please ask here 

[phillpower2]

   bullhead891337,

 

Try a refresh of the OS following the steps suggested by Microsoft here

 

Once done follow the GTG self help tutorial here to check for malware.

 

Good luck and any non malware related questions please ask here 

[phillpower2]

Not heard back from you bullhead891337, do you still require assistance or is the issue resolved, please update or conclude your thread and not leave it hanging.

[bullhead891337]

Sorry I am not able to do a reset right now because I do not have a disk drive to reinstall potentially missing files. We opted out of that option because it was cheaper. I will have to download the Windows program to a usb stick before I can continue so once I'm able to do that I will get back with u. I apologize for not updating the thread

[phillpower2]

No worries and thank you for the update 

[phillpower2]

Not heard back from you for some time bullhead891337, an update would be appreciated.