[dobby200]

Hi, Ive been getting some help with my computer from the malware removal forum, but Ruggie_UK has now recomended me to come here for more help.

 

http://www.geekstogo...pages-properly/

 

 

Originally my problem was being unable to load many internet pages and not being able finish any downloads, as well as regular image errors.

I can now use the internet normally, but I still see lots of images loaded wrong:

http://www.geekstogo...pages-properly/

 

All videos I have tried to watch from the internet (Firefox) whether it is on Facebook, Vimeo, Steam or Youtube all stop after a few seconds of playback.

I can watch videos from my harddrive with no problems and also brouse my pictures without seeing any errors.

This is an error report Firefox gave me after it crashed while trying to watch a video

 

AdapterDeviceID: 0x13d8
AdapterDriverVersion: 9.18.13.4752
AdapterSubsysID: 22da1043
AdapterVendorID: 0x10de
Add-ons: wrc%40avast.com:10.2.0.187,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:36.0.3,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.8
AvailablePageFile: 17352974336
AvailablePhysicalMemory: 15203635200
AvailableVirtualMemory: 3131146240
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 40894464
BreakpadReserveSize: 67108864
BuildID: 20150319201009
CrashTime: 1427157507
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1427061126
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x13d8, AdapterSubsysID: 22da1043, AdapterDriverVersion: 9.18.13.4752
D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
StartupTime: 1427154811
SystemMemoryUsePercentage: 11
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 19676639232
TotalPhysicalMemory: 17126502400
TotalVirtualMemory: 4294836224
URL: http://www.epictv.co...b-repeat-epictv
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 36.0.3
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
 MSAFD Tcpip [UDP/IP] : 2 : 2 :  
 MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
 MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
 MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
 MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
 RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
 RSVP TCP Service Provider : 2 : 1 :  
 RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
 RSVP UDP Service Provider : 2 : 2 :  
 MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-GB

This report also contains technical information about the state of the application when it crashed.
 

[Advertisements]

Hello dobby200,

 

Download then run Speccy (free) and post the resultant url for us, details here,  this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

[phillpower2]

Hello dobby200,

 

Download then run Speccy (free) and post the resultant url for us, details here,  this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

[dobby200]

Here ya go;

http://speccy.pirifo...N3lsiYZiUWUHgCA

[phillpower2]

Best Answer

Nothing glaring there but two things that I would suggest that you try, uninstall Avast and use Windows Defender and Windows Firewall (See canned text below).

 

Are you aware that Windows 8 and 8.1 both have an updated version of Windows Defender that offers the same real time protection as Microsoft Security Essentials, you do not need third party AV protection and by not installing any you are reducing the possibility of potential conflicts and freeing up resources on your computer, information courtesy of admin here

 

 

 

Disable IE11, Control Panel > Programs > Programs and Features > Put a tick in the IE11 checkbox > Click OK > Restart the computer and test.

 

See if there are any crash dumps;

 

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.

2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.

3. Upload the zip folder using the Attach button, bottom left of the dialogue input box 

 

 

[dobby200]

OK I have removed Avast and disabled IE, this seems to have fixed the problem. I havnt seen any image errors yet, and I have tried watching lots of videos without problems

I dont have a minidump folder in c:windows

 

I will keep monitoring it for the next few days.

 

Thank you for your help

[phillpower2]

Thanks for the update dobby200 

 

As the computer appears to be stable I would suggest that you make sure that you have a system restore point for the present settings;

 

To create a restore point

1. Open System by clicking the Start button , right-clicking Computer, and then clicking Properties.

2. In the left pane, click System protection.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

3. Click the System Protection tab, and then click Create.

4. In the System Protection dialog box, type a description, and then click Create.

 

You are welcome btw 

[phillpower2]

Not heard from you for a while dobby200, do you still require assistance or is the issue now resolved, an update would be appreciated.

[dobby200]

Sorry for not getting back sooner.
My laptop has been working absolutely fine since my last post. Thank you for all of your help

[Fusionbomb]

dobby200,


Glad to hear the issue(s) seem to have been resolved!  I'm sure you guys may think I'm Captain Obvious for saying this, but please make absolute sure that you've enabled Windows Defender after having uninstalled Avast.  Good luck and take care! 

[phillpower2]

Ditto, glad to hear that all is well and thank you for the follow up dobby200 

 

Valid point raised by Fusionbomb but worth mentioning is that once Avast had been uninstalled Defender should have enabled by default, to check that it has only requires you to click on the Security tab in the Control Panel or click on the Action Center flag on the taskbar.

 

You are most welcome btw 

[dobby200]

Yes, I checked it was running as soon as avast was uninstalled.
Again, thank you all for your help

[phillpower2]

All good then and thanks for confirming 

 

Glad that we were able to help