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Need help with bsod.

bsod

Best Answer phillpower2 , 05 April 2015 - 04:29 AM

   smewhteguy, Your crash dump points towards MBAM as being the problem so I would suggest that you uninstall it and see if the issue is resolved, see details highlighted in red belo... Go to the full post »


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#1
smewhteguy

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I have had this bsod  multiple times.  I recently formated and still the same issue.  I notice it happens when watching youtube. Attached is a .dmp file. Thanks a million in advance for helping. 

Attached Files


Edited by smewhteguy, 04 April 2015 - 01:14 PM.

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#2
phillpower2

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✓  Best Answer

:welcome:   smewhteguy,

 

Your crash dump points towards MBAM as being the problem so I would suggest that you uninstall it and see if the issue is resolved, see details highlighted in red below;

 

PROCESS_NAME: mbamservice.ex

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff80002fef6d3 to fffff80002ebdf00

STACK_TEXT:
fffff880`085f5358 fffff800`02fef6d3 : 00000000`00000019 00000000`00000020 fffffa80`1528a970 fffffa80`1528a990 : nt!KeBugCheckEx
fffff880`085f5360 fffff880`0192942d : 00000000`00000008 fffff880`00000010 00000000`676e7049 fffffa80`13720bb4 : nt!ExFreePool+0xda4
fffff880`085f5410 fffff880`0172f04a : 00000000`00000000 fffff880`0172b0c3 00000000`00000000 fffffa80`159398c0 : tcpip!IppInspectBuildHeaders+0x65d
fffff880`085f56f0 fffff880`0808b12d : 00000000`00000000 00000000`00000014 00000000`00000000 fffffa80`13734670 : fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+0x20a
fffff880`085f5790 00000000`00000000 : 00000000`00000014 00000000`00000000 fffffa80`13734670 fffffa80`13734684 : mwac+0x612d



STACK_COMMAND: kb

FOLLOWUP_IP:
fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a
fffff880`0172f04a 85c0 test eax,eax

SYMBOL_STACK_INDEX: 3

SYMBOL_NAME: fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: fwpkclnt

IMAGE_NAME: fwpkclnt.sys


DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc164

FAILURE_BUCKET_ID: X64_0x19_20_fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a

BUCKET_ID: X64_0x19_20_fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a

 

Steps for removing MBAM here, please disregard any other product or service that may be offered at the link.

 

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#3
smewhteguy

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Thanks a million. I recently unistalled mbam and will check back

 

 

after a couple weeks it seems the problem is gone  


Edited by smewhteguy, 09 May 2015 - 05:14 PM.

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#4
phillpower2

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You are welcome :) glad to hear that we were able to help you resolve the issue and thank you for the follow up  :thumbsup:


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