

Best Answer SleepyDude , 26 April 2015 - 03:24 PM
OK, now they are both installed! It is odd that when I did the Dell system analysis, it didn't tell me to update those drivers. I never trust those automated tools I guess now we hope... Go to the full post »
#61
Posted 11 April 2015 - 08:11 PM

#62
Posted 12 April 2015 - 06:04 PM

Hi Aura,
I was spring skiing today in Vermont. :-)
Yes, there is an error code.
Here is the screen I got with the error listed:
http://www.materra.be/InstallError.pdf
So I went ahead and followed "get help with this error" which the text is below and ran the "System Update Readiness Tool".
Then I ran the install updates again and it failed again. In fact, I ran it and left to go skiing, and when I came home, the computer had crashed and left me the blue screen of death.
The message it gave was:
"A problem has been detected and windows has been shut down to prevent damage to your computer.
IRQL_NOT_LESS_OR_EQUAL
If this is the first time....."
It is actually the third time.
Below is the "get help with this error information" I mentioned above.
Maybe I need to update all those Visual C++ Redistributable's, but I am unsure how to do this.
Thanks again for all your help, and please don't feel rushed.
*******************************************************************************************
Windows Update error 80073712
The System Update Readiness Tool for Windows can correct some conditions that cause Windows Update error 80073712 error. To learn more about this tool, go to What is the System Update Readiness Tool? on the Windows website.
If the System Update Readiness Tool does not correct the problem, you'll need to repair Windows. Repairing Windows won't damage your personal files or the programs that are installed on your computer.
Once you finish the repair, you'll need to rerun Windows Update to install any updates aren't included on the installation DVD. To repair Windows, follow these steps:
-
Close all programs, and then restart your computer.
-
Insert the Windows DVD into the computer's disk drive. Wait for Setup to start. If Setup doesn't start automatically, follow these steps:
-
Click Start, and then type Drive:\setup.exe in the search box, where Drive is the letter of your computer's DVD drive (for example, D:\setup.exe).
-
In the Programs list, click Setup.exe.
-
-
Click Install Now.
-
Click Go online to obtain the latest updates for installation (recommended).
-
If you're asked for it, type the Windows Product key.
-
In the Which kind of installation do you want? window, click Upgrade.
-
When the installation is complete, restart your computer, and then run Windows Update.
#63
Posted 13 April 2015 - 06:13 AM

http://getintopc.com...-free-download/
You'll need to install every single one of them, 32 and 64-bits. I would start with 2005. If they are already installed, it'll offer you the option to Repair the installation, so take it.
As for the Windows Updates, we could try flushing the Windows Update cache and then attempt to reinstall that failing update after.
#64
Posted 13 April 2015 - 06:24 AM

Great, thanks Aura
I will install them all this evening,
#65
Posted 13 April 2015 - 06:52 PM

Hi Aura,
Boy, this is frustrating!
I downloaded and installed all 10 C++ Redistributals. Some seemed to be installed as new, and others as repairs.
1. Still same problem with Power DVD. I even tried reinstalling again.
2. Still same Window Update installation problem, I tried to reinstall again.
3. Still same corrupt files after a scan. Here is the results of the scan:
http://www.materra.be/sfcdetails3.txt
Here is the MIcrosoft Visual C++ Redistributables in the programs list now:
http://www.materra.b...utable List.pdf
thanks again for hanging in there on this
Chris
#66
Posted 13 April 2015 - 06:57 PM

regsvr32 msvcp80.DLL
Let me know what message is returned from this command.
#67
Posted 13 April 2015 - 08:09 PM

#68
Posted 13 April 2015 - 08:24 PM

Edited by Aura, 13 April 2015 - 08:24 PM.
#69
Posted 14 April 2015 - 05:08 AM

Hi,
Please try to install Microsoft Visual C++ 2008 SP1 Redistributable Package (x86) to see if it works without errors.
If this works there are more errors to fix based on the WSURT report...
#70
Posted 14 April 2015 - 06:42 AM

Thanks Sleepy Dude,
I installed it, and it seemed to work. Here is the message I got:
http://www.materra.be/message1.pdf
The odd thing is the first time I ran it, I go this message linked above, and then when I said "finish" another message came up with three options for me to choose, one of which was that it installed correctly, and the other 2 were some form of it didn't install correctly, and what to do.
I chose that it installed correctly.
I ran it again to get that multiple choice message to show you, but it didn't repeat.
#71
Posted 14 April 2015 - 06:43 AM

PS original problem still there
#72
Posted 14 April 2015 - 07:24 AM

Hi,
Please run SFC again and post the new log to see if the error is fixed or not.
#73
Posted 14 April 2015 - 07:30 AM

OK, will do.
Gotta go to work now, will do it this evening.
thanks again to both of you for all the help
Chris
#74
Posted 14 April 2015 - 05:03 PM

OK, I ran the scan again, got same message about unrepairable errors...
Here is the log, looks like same stuff to me:
http://www.materra.be/sfcdetails4.txt
thanks
Chris
#75
Posted 15 April 2015 - 02:27 AM

Hi,
According to the log the error is related to Net Framework and windows is refusing to use the file included on the Microsoft Visual C++ 2008 package.
Try to install Net Framework 3 let me know if you get any error code during install if not, restart the computer and then run another SFC scan and post the log.
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