[Aura]

Does it gives you an error code on failure?

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Hi Aura,

 

I was spring skiing today in Vermont.  :-) 

 

Yes, there is an error code.

 

Here is the screen I got with the error listed:

 

http://www.materra.be/InstallError.pdf

 

So I went ahead and followed "get help with this error" which the text is below and ran the "System Update Readiness Tool".

 

Then I ran the install updates again and it failed again.  In fact, I ran it and left to go skiing, and when I came home, the computer had crashed and left me the blue screen of death.

 

The message it gave was:

 

"A problem has been detected and windows has been shut down to prevent damage to your computer.

 

IRQL_NOT_LESS_OR_EQUAL

 

If this is the first time....."

 

It is actually the third time.

 

Below is the "get help with this error information" I mentioned above.

 

Maybe I need to update all those Visual C++ Redistributable's, but I am unsure how to do this.

 

Thanks again for all your help, and please don't feel rushed.

 

*******************************************************************************************

 

Windows Update error 80073712

The System Update Readiness Tool for Windows can correct some conditions that cause Windows Update error 80073712 error. To learn more about this tool, go to What is the System Update Readiness Tool? on the Windows website.

If the System Update Readiness Tool does not correct the problem, you'll need to repair Windows. Repairing Windows won't damage your personal files or the programs that are installed on your computer.

Once you finish the repair, you'll need to rerun Windows Update to install any updates aren't included on the installation DVD. To repair Windows, follow these steps:

1. Close all programs, and then restart your computer.

2. Insert the Windows DVD into the computer's disk drive. Wait for Setup to start. If Setup doesn't start automatically, follow these steps:

   1. Click Start, and then type Drive:\setup.exe in the search box, where Drive is the letter of your computer's DVD drive (for example, D:\setup.exe).

   2. In the Programs list, click Setup.exe.

3. Click Install Now.

4. Click Go online to obtain the latest updates for installation (recommended).

5. If you're asked for it, type the Windows Product key.

6. In the Which kind of installation do you want? window, click Upgrade.

7. When the installation is complete, restart your computer, and then run Windows Update.

[christoforest]

Hi Aura,

 

I was spring skiing today in Vermont.  :-) 

 

Yes, there is an error code.

 

Here is the screen I got with the error listed:

 

http://www.materra.be/InstallError.pdf

 

So I went ahead and followed "get help with this error" which the text is below and ran the "System Update Readiness Tool".

 

Then I ran the install updates again and it failed again.  In fact, I ran it and left to go skiing, and when I came home, the computer had crashed and left me the blue screen of death.

 

The message it gave was:

 

"A problem has been detected and windows has been shut down to prevent damage to your computer.

 

IRQL_NOT_LESS_OR_EQUAL

 

If this is the first time....."

 

It is actually the third time.

 

Below is the "get help with this error information" I mentioned above.

 

Maybe I need to update all those Visual C++ Redistributable's, but I am unsure how to do this.

 

Thanks again for all your help, and please don't feel rushed.

 

*******************************************************************************************

 

Windows Update error 80073712

The System Update Readiness Tool for Windows can correct some conditions that cause Windows Update error 80073712 error. To learn more about this tool, go to What is the System Update Readiness Tool? on the Windows website.

If the System Update Readiness Tool does not correct the problem, you'll need to repair Windows. Repairing Windows won't damage your personal files or the programs that are installed on your computer.

Once you finish the repair, you'll need to rerun Windows Update to install any updates aren't included on the installation DVD. To repair Windows, follow these steps:

1. Close all programs, and then restart your computer.

2. Insert the Windows DVD into the computer's disk drive. Wait for Setup to start. If Setup doesn't start automatically, follow these steps:

   1. Click Start, and then type Drive:\setup.exe in the search box, where Drive is the letter of your computer's DVD drive (for example, D:\setup.exe).

   2. In the Programs list, click Setup.exe.

3. Click Install Now.

4. Click Go online to obtain the latest updates for installation (recommended).

5. If you're asked for it, type the Windows Product key.

6. In the Which kind of installation do you want? window, click Upgrade.

7. When the installation is complete, restart your computer, and then run Windows Update.

[Aura]

Here, I found a link that have all of them, from 2005 to 2013:

http://getintopc.com...-free-download/

You'll need to install every single one of them, 32 and 64-bits. I would start with 2005. If they are already installed, it'll offer you the option to Repair the installation, so take it.

As for the Windows Updates, we could try flushing the Windows Update cache and then attempt to reinstall that failing update after.

[christoforest]

Great, thanks Aura

 

I will install them all this evening,

[christoforest]

Hi Aura,

 

Boy, this is frustrating!   

 

I downloaded and installed all 10 C++ Redistributals.  Some seemed to be installed as new, and others as repairs.

 

1.  Still same problem with Power DVD.  I even tried reinstalling again.

2.  Still same Window Update installation problem, I tried to reinstall again.

3.  Still same corrupt files after a scan.  Here is the results of the scan:

 

http://www.materra.be/sfcdetails3.txt

 

Here is the MIcrosoft Visual C++ Redistributables in the programs list now:

 

http://www.materra.b...utable List.pdf

 

thanks again for hanging in there on this

 

Chris

[Aura]

This is getting weirder by the minute. Alright. Open another elevated command prompt, like you do for the SFC scan. Enter this command:

regsvr32 msvcp80.DLL

Let me know what message is returned from this command.

[christoforest]

This is the message I got:

 

http://www.materra.be/ErrorMessage.pdf

[Aura]

Alright, so I did a little of mess around in one of my VM, which happens to run Windows 7 Professional SP1 64-bits, like yours. I installed both "Microsoft Visual C++ 2005 Redistributable" packages linked by Sleepy in the first page, and I still couldn't find the msvcp80.dll after. I installed both "patches" that are supposed to restore that file, and guess what, it still wasn't there. However, I do have msvcp60.dll and msvcp100.dll for a reason that I don't know. And it's the exact same on my Windows 8.1 Professional 64-bits system, and I have all the packages installed. I have no idea of where that file is. It's supposed to be in C:\Windows\System32 and C:\Windows\SysWOW64 but I cannot find it at all.

Edited by Aura, 13 April 2015 - 08:24 PM.

[SleepyDude]

Hi,

 

Please try to install Microsoft Visual C++ 2008 SP1 Redistributable Package (x86) to see if it works without errors.

 

If this works there are more errors to fix based on the WSURT report...

[christoforest]

Thanks Sleepy Dude,

 

I installed it, and it seemed to work.  Here is the message I got:

 

http://www.materra.be/message1.pdf

 

The odd thing is the first time I ran it, I go this message linked above, and then when I said "finish" another message came up with three options for me to choose, one of which was that it installed correctly, and the other 2 were some form of it didn't install correctly, and what to do.

 

I chose that it installed correctly.  

 

I ran it again to get that multiple choice message to show you, but it didn't repeat.

[christoforest]

PS original problem still there

[SleepyDude]

Hi,

 

Please run SFC again and post the new log to see if the error is fixed or not.

[christoforest]

OK, will do.

 

Gotta go to work now, will do it this evening.

 

thanks again to both of you for all the help

 

Chris

[christoforest]

OK, I ran the scan again, got same message about unrepairable errors...

 

Here is the log, looks like same stuff to me:

 

http://www.materra.be/sfcdetails4.txt

 

thanks

 

Chris

[SleepyDude]

Hi,
 
According to the log the error is related to Net Framework and windows is refusing to use the file included on the Microsoft Visual C++ 2008 package.
 
Try to install Net Framework 3 let me know if you get any error code during install if not, restart the computer and then run another SFC scan and post the log.