[Nimation]

Hello all,

 

A few days ago I reinstalled windows 8.1 (Enterprise 64bit) on my laptop (Lenovo G510) suspecting my system had been infected by some malware (R.A.T possibly) and I thought it would be best to give it a fresh start. So I went on and formatted the drive and installed Windows. After it was done I started installing the drivers one by one and then some necessary softwares. However, I noticed that laptop's running so slow, I had ESET Smart Security installed which is known its lightness and going esay on system resources. I then installed AVG PC TuneUP and ran a scan, didn't have much success. I desperately installed Windows 8 one more time thinking something might have wrong last time. I faced the same results again... The problem is when I run Task Manager for a split second CPU usage goes up to 100% and also Disk usage is so high and can't possibly start a program or virtually do anything while

copying files.

 

I then thought it could've been caused by outdated or incompatible drivers so I did download and installed the latest version of each driver, still nothing.

I tried to boot safe mode and system was still rather slow, system resource usage still high when running programs or copying from one partition to another. Could it be hardware failure? Or is it that the fact HDD space is low (790 GB of 930 GB used)? If so why did problems start right after the installation? Could it be caused by a certain driver or maybe some virus on a drive other than the one Windows installed on? My main problem is CPU and Disk leak and system is generally running slow now.

 

Thanks for reading, sorry for my poor English and any help or suggestion will be greatly appreciated.

[Advertisements]

Hi Nimation

I can try to assist you with your issue first. We'll take a quick look at this under a software angle, then test your hard drive to see if it's failing, alright? I just have one warning for you since you mentionned that you used AVG PC TuneUp.

PC Booster/Tune-Up Program Warning!
"PC Booster/Tune Up" programs are part of the worst programs you can install on a system. When it comes to messing up your system (Windows), these are as worst as malware. They are completely worthless and useless to use. The worst is that they'll often take action on your system without you knowing, nor authorizing it, which could lead to your system being altered in a way you don't want it to be or even worst, a "broke" system. Every feature they provide, you can either do it natively under Windows, do it via another standalone executable (which is way easier and safer to use) or they aren't providing something you need. Here's a few examples:

• Cleaning temporary files: TFC (standalone executable), CCleaner (installed), Cleanmgr.exe (in-built);
• Managing start-up entries: Autoruns (standalone executable), CCleaner (installed), Task Manager and Registry (in-built);
• Driver Updater: Not needed, all you need is to go on your manufacturer website so you'll be sure to get the right, official, working drivers for your computer or hardware;
• Registry Cleaner/Defragger: Completely useless and also dangerous;
• Disk Defragging: Disk Defrag (in-built), O&O Disk Defrag (installed), Defraggler (installed);
• Powerful uninstaller: Not needed, only needed when you have to make sure a program is completely uninstalled. Revo Uninstaller have a portable version you can use;
• "Enhanced" Task Manager: Procexp (standalone executable), Process Hacker (portable or installed);
• "Active security": Any Antivirus and Antimalware can beat that, easily. These programs aren't made to replace Antivirus or Antimalware products and shouldn't be seen as such;
• Repair Hard Drive issues: Simple chkdsk /r command under Windows (in-built);

Having such program installing on your system will just bloat it down and you have more chances to have issues by using them than without. These products are advertised as a program that can solve all your issues, remove every malware, speed up your computer performance over 100%, etc. The truth is that there's not a single program that can do that. First of all, these programs aren't made to remove virus and malware, leave this in the hands of Antivirus and Antimalware, period. Secondly, there's so many kind of issues under Windows that there's not a single program that can address them all. If you think that BSOD (Blue Screen of Death) issues can be solved by opening a program and clicking on a "Fix" button, then I'm sorry to tell you but, you're wrong. Also, you cannot boost the performance of a hardware over it's hardware capabilities. Of course you can overclock some components, like your CPU, RAM and GPU, but these aren't done via these programs, but via your BIOS interface. I could recommend you a program for every feature these programs advertise, and also tell you exactly in detail why most of them are completely useless, such as Registry cleaner (dangerous to use), and driver updater (dangerous to use, and also completely useless, it'll not improve your system performance). In the end, buying such programs is the exact same as being scammed (because this is what it is, a pure scam) and using one of these programs will result you in having a system less performant than prior to using it.

Relevant articles if you want to read more about PC Boosters/Optimizers and why they are useless:

• How to Optimize and Tune-Up Your PC Without Paying an Eletronics Store - HowToGeek
• 10 Types of System Tools and Optimization Programs You Don't Need on Windows - HowToGeek
• PC Cleaning Apps are a Scam: Here's Why (and How to Speed Up Your PC) - HowToGeek

Now, follow the instructions below please.

MiniToolBox

• Download MiniToolBox and move the executable file to your Desktop;
• Execute MiniToolBox and check the following options:
  • List Installed Programs;
  • List Last 10 Event Viewer Errors;
  • List Devices - Only Problems;
  • List Users, Partitions and Memory size;
    
• Once this is done, click on Go and wait for the scan to complete;
• Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

[Aura]

Hi Nimation

I can try to assist you with your issue first. We'll take a quick look at this under a software angle, then test your hard drive to see if it's failing, alright? I just have one warning for you since you mentionned that you used AVG PC TuneUp.

PC Booster/Tune-Up Program Warning!
"PC Booster/Tune Up" programs are part of the worst programs you can install on a system. When it comes to messing up your system (Windows), these are as worst as malware. They are completely worthless and useless to use. The worst is that they'll often take action on your system without you knowing, nor authorizing it, which could lead to your system being altered in a way you don't want it to be or even worst, a "broke" system. Every feature they provide, you can either do it natively under Windows, do it via another standalone executable (which is way easier and safer to use) or they aren't providing something you need. Here's a few examples:

• Cleaning temporary files: TFC (standalone executable), CCleaner (installed), Cleanmgr.exe (in-built);
• Managing start-up entries: Autoruns (standalone executable), CCleaner (installed), Task Manager and Registry (in-built);
• Driver Updater: Not needed, all you need is to go on your manufacturer website so you'll be sure to get the right, official, working drivers for your computer or hardware;
• Registry Cleaner/Defragger: Completely useless and also dangerous;
• Disk Defragging: Disk Defrag (in-built), O&O Disk Defrag (installed), Defraggler (installed);
• Powerful uninstaller: Not needed, only needed when you have to make sure a program is completely uninstalled. Revo Uninstaller have a portable version you can use;
• "Enhanced" Task Manager: Procexp (standalone executable), Process Hacker (portable or installed);
• "Active security": Any Antivirus and Antimalware can beat that, easily. These programs aren't made to replace Antivirus or Antimalware products and shouldn't be seen as such;
• Repair Hard Drive issues: Simple chkdsk /r command under Windows (in-built);

Having such program installing on your system will just bloat it down and you have more chances to have issues by using them than without. These products are advertised as a program that can solve all your issues, remove every malware, speed up your computer performance over 100%, etc. The truth is that there's not a single program that can do that. First of all, these programs aren't made to remove virus and malware, leave this in the hands of Antivirus and Antimalware, period. Secondly, there's so many kind of issues under Windows that there's not a single program that can address them all. If you think that BSOD (Blue Screen of Death) issues can be solved by opening a program and clicking on a "Fix" button, then I'm sorry to tell you but, you're wrong. Also, you cannot boost the performance of a hardware over it's hardware capabilities. Of course you can overclock some components, like your CPU, RAM and GPU, but these aren't done via these programs, but via your BIOS interface. I could recommend you a program for every feature these programs advertise, and also tell you exactly in detail why most of them are completely useless, such as Registry cleaner (dangerous to use), and driver updater (dangerous to use, and also completely useless, it'll not improve your system performance). In the end, buying such programs is the exact same as being scammed (because this is what it is, a pure scam) and using one of these programs will result you in having a system less performant than prior to using it.

Relevant articles if you want to read more about PC Boosters/Optimizers and why they are useless:

• How to Optimize and Tune-Up Your PC Without Paying an Eletronics Store - HowToGeek
• 10 Types of System Tools and Optimization Programs You Don't Need on Windows - HowToGeek
• PC Cleaning Apps are a Scam: Here's Why (and How to Speed Up Your PC) - HowToGeek

Now, follow the instructions below please.

MiniToolBox

• Download MiniToolBox and move the executable file to your Desktop;
• Execute MiniToolBox and check the following options:
  • List Installed Programs;
  • List Last 10 Event Viewer Errors;
  • List Devices - Only Problems;
  • List Users, Partitions and Memory size;
    
• Once this is done, click on Go and wait for the scan to complete;
• Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

[Nimation]

Hi Aura and thanks for the quick reply and warning me about PC tune up programs, much appreciated.

Here's the results:

 

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by N1M4 (administrator) on 27-05-2015 at 17:16:07
Running from "C:\Users\N1M4\Downloads\Programs"
Microsoft Windows 8.1 Enterprise  (X64)
Model: 20238 Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/27/2015 02:36:37 PM) (Source: NetBalancer 8.5.4 150129.1532) (User: )
Description: System.Net.WebException: The remote name could not be resolved: 'netbalancer.com'
   at System.Net.HttpWebRequest.GetResponse()
   at ey.c()
   at ey.a()

Error: (05/27/2015 02:36:37 PM) (Source: NetBalancer 8.5.4 150129.1532) (User: )
Description: System.Net.WebException: The remote name could not be resolved: 'netbalancer.com'
   at System.Net.HttpWebRequest.GetResponse()
   at ey.b()

Error: (05/27/2015 02:36:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: Service_KMS.exe, version: 10.4.2.0, time stamp: 0x528cf0d7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x00000000
Fault offset: 0x00007ffa29b625ac
Faulting process id: 0xa88
Faulting application start time: 0xService_KMS.exe0
Faulting application path: Service_KMS.exe1
Faulting module path: Service_KMS.exe2
Report Id: Service_KMS.exe3
Faulting package full name: Service_KMS.exe4
Faulting package-relative application ID: Service_KMS.exe5

Error: (05/26/2015 03:00:56 PM) (Source: NetBalancer 8.5.4 150129.1532) (User: )
Description: System.Net.WebException: The remote name could not be resolved: 'netbalancer.com'
   at System.Net.HttpWebRequest.GetResponse()
   at ey.c()
   at ey.a()

Error: (05/26/2015 03:00:56 PM) (Source: NetBalancer 8.5.4 150129.1532) (User: )
Description: System.Net.WebException: The remote name could not be resolved: 'netbalancer.com'
   at System.Net.HttpWebRequest.GetResponse()
   at ey.b()

Error: (05/26/2015 03:00:54 PM) (Source: Application Error) (User: )
Description: Faulting application name: Service_KMS.exe, version: 10.4.2.0, time stamp: 0x528cf0d7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x00000000
Fault offset: 0x00007ffba27125ac
Faulting process id: 0x9c8
Faulting application start time: 0xService_KMS.exe0
Faulting application path: Service_KMS.exe1
Faulting module path: Service_KMS.exe2
Report Id: Service_KMS.exe3
Faulting package full name: Service_KMS.exe4
Faulting package-relative application ID: Service_KMS.exe5

Error: (05/26/2015 03:57:09 AM) (Source: NetBalancer 8.5.4 150129.1532) (User: )
Description: System.Net.WebException: The remote name could not be resolved: 'netbalancer.com'
   at System.Net.HttpWebRequest.GetResponse()
   at ey.c()
   at ey.a()

Error: (05/26/2015 03:57:09 AM) (Source: NetBalancer 8.5.4 150129.1532) (User: )
Description: System.Net.WebException: The remote name could not be resolved: 'netbalancer.com'
   at System.Net.HttpWebRequest.GetResponse()
   at ey.b()

Error: (05/26/2015 01:38:28 AM) (Source: Application Error) (User: )
Description: Faulting application name: SeriousBit.NetBalancer.Tray.exe, version: 8.5.4.0, time stamp: 0x54ca36b2
Faulting module name: ntdll.dll, version: 6.3.9600.16502, time stamp: 0x52c359e8
Exception code: 0xc0000005
Fault offset: 0x000000000004a2ea
Faulting process id: 0xf24
Faulting application start time: 0xSeriousBit.NetBalancer.Tray.exe0
Faulting application path: SeriousBit.NetBalancer.Tray.exe1
Faulting module path: SeriousBit.NetBalancer.Tray.exe2
Report Id: SeriousBit.NetBalancer.Tray.exe3
Faulting package full name: SeriousBit.NetBalancer.Tray.exe4
Faulting package-relative application ID: SeriousBit.NetBalancer.Tray.exe5

Error: (05/26/2015 01:36:38 AM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client has failed to start


System errors:
=============
Error: (05/27/2015 02:37:01 PM) (Source: Service Control Manager) (User: )
Description: The Service KMSELDI service terminated unexpectedly.  It has done this 1 time(s).

Error: (05/27/2015 02:37:00 PM) (Source: Service Control Manager) (User: )
Description: The KMS Server Service service terminated unexpectedly.  It has done this 4 time(s).

Error: (05/27/2015 02:36:50 PM) (Source: Service Control Manager) (User: )
Description: The KMS Server Service service terminated unexpectedly.  It has done this 3 time(s).

Error: (05/27/2015 02:36:38 PM) (Source: Service Control Manager) (User: )
Description: The KMS Server Service service terminated unexpectedly.  It has done this 2 time(s).

Error: (05/27/2015 02:36:28 PM) (Source: Service Control Manager) (User: )
Description: The KMS Server Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (05/26/2015 10:48:27 PM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 192.168.1.33 with the system
having network hardware address D0-7A-B5-BD-80-68. Network operations on this system may
be disrupted as a result.

Error: (05/26/2015 09:12:59 PM) (Source: DCOM) (User: H0M3)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}

Error: (05/26/2015 09:12:29 PM) (Source: DCOM) (User: H0M3)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}

Error: (05/26/2015 03:01:30 PM) (Source: Service Control Manager) (User: )
Description: The Service KMSELDI service terminated unexpectedly.  It has done this 1 time(s).

Error: (05/26/2015 03:01:30 PM) (Source: Service Control Manager) (User: )
Description: The KMS Server Service service failed to start due to the following error:
%%1053


Microsoft Office Sessions:
=========================
Error: (05/27/2015 02:36:37 PM) (Source: NetBalancer 8.5.4 150129.1532)(User: )
Description: System.Net.WebException: The remote name could not be resolved: 'netbalancer.com'
   at System.Net.HttpWebRequest.GetResponse()
   at ey.c()
   at ey.a()

Error: (05/27/2015 02:36:37 PM) (Source: NetBalancer 8.5.4 150129.1532)(User: )
Description: System.Net.WebException: The remote name could not be resolved: 'netbalancer.com'
   at System.Net.HttpWebRequest.GetResponse()
   at ey.b()

Error: (05/27/2015 02:36:24 PM) (Source: Application Error)(User: )
Description: Service_KMS.exe10.4.2.0528cf0d7unknown0.0.0.0000000000000000000007ffa29b625aca8801d09864bbeb78adC:\Program Files\KMSpico\Service_KMS.exeunknown07b79e6b-0458-11e5-8266-8056f2f12770

Error: (05/26/2015 03:00:56 PM) (Source: NetBalancer 8.5.4 150129.1532)(User: )
Description: System.Net.WebException: The remote name could not be resolved: 'netbalancer.com'
   at System.Net.HttpWebRequest.GetResponse()
   at ey.c()
   at ey.a()

Error: (05/26/2015 03:00:56 PM) (Source: NetBalancer 8.5.4 150129.1532)(User: )
Description: System.Net.WebException: The remote name could not be resolved: 'netbalancer.com'
   at System.Net.HttpWebRequest.GetResponse()
   at ey.b()

Error: (05/26/2015 03:00:54 PM) (Source: Application Error)(User: )
Description: Service_KMS.exe10.4.2.0528cf0d7unknown0.0.0.0000000000000000000007ffba27125ac9c801d0979efa174543C:\Program Files\KMSpico\Service_KMS.exeunknown490b6cbb-0392-11e5-8265-8056f2f12770

Error: (05/26/2015 03:57:09 AM) (Source: NetBalancer 8.5.4 150129.1532)(User: )
Description: System.Net.WebException: The remote name could not be resolved: 'netbalancer.com'
   at System.Net.HttpWebRequest.GetResponse()
   at ey.c()
   at ey.a()

Error: (05/26/2015 03:57:09 AM) (Source: NetBalancer 8.5.4 150129.1532)(User: )
Description: System.Net.WebException: The remote name could not be resolved: 'netbalancer.com'
   at System.Net.HttpWebRequest.GetResponse()
   at ey.b()

Error: (05/26/2015 01:38:28 AM) (Source: Application Error)(User: )
Description: SeriousBit.NetBalancer.Tray.exe8.5.4.054ca36b2ntdll.dll6.3.9600.1650252c359e8c0000005000000000004a2eaf2401d0972ec85717a4C:\Program Files\NetBalancer\SeriousBit.NetBalancer.Tray.exeC:\Windows\SYSTEM32\ntdll.dll2fffec3b-0322-11e5-8262-8056f2f12770

Error: (05/26/2015 01:36:38 AM) (Source: ATIeRecord)(User: )
Description:


CodeIntegrity Errors:
===================================
  Date: 2015-05-25 19:31:23.591
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AVG\AVG PC TuneUp\avgdumpx.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-05-25 19:31:23.544
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\AVG\AVG PC TuneUp\avgdumpa.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
AMD Catalyst Install Manager (HKLM\...\{BCA72BB8-8E5C-9D8D-00FA-7BD8255C2BC1}) (Version: 8.0.915.0 - Advanced Micro Devices, Inc.)
Auslogics BoostSpeed 7 (HKLM-x32\...\{7216871F-869E-437C-B9BF-2A13F2DCE63F}_is1) (Version: 7.9.0.0 - Auslogics Labs Pty Ltd)
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.64.49.0 - Conexant)
Dolby Advanced Audio v2 (HKLM-x32\...\{B9E70C7A-9F85-4A39-A4A3-BFA3C3BF7613}) (Version: 7.2.8000.17 - Dolby Laboratories Inc)
Driver Booster 2.3 (HKLM-x32\...\Driver Booster_is1) (Version: 2.3 - IObit)
Energy Manager (HKLM-x32\...\{AC768037-7079-4658-AC24-2897650E0ABE}) (Version: 1.0.0.24 - Lenovo) Hidden
Energy Manager (HKLM-x32\...\InstallShield_{AC768037-7079-4658-AC24-2897650E0ABE}) (Version: 1.0.0.24 - Lenovo)
ESET Smart Security (HKLM\...\{C082CDB9-D173-4740-AE0E-C685E6F44850}) (Version: 8.0.304.0 - ESET, spol s r. o.)
HD Tune Pro 5.60 (HKLM-x32\...\HD Tune Pro_is1) (Version:  - EFD Software)
Hotspot Shield 4.15.1 (HKLM-x32\...\HotspotShield) (Version: 4.15.1 - AnchorFree Inc.)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.0.0.1323 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3304 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology (HKLM\...\{302600C1-6BDF-4FD1-1303-148929CC1385}) (Version: 3.0.1303.0326 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.0.1016 - Intel Corporation)
Internet Download Manager (HKLM-x32\...\Internet Download Manager) (Version:  - Tonec Inc.)
K-Lite Mega Codec Pack 11.1.0 (HKLM-x32\...\KLiteCodecPack_is1) (Version: 11.1.0 - )
KMPlayer (remove only) (HKLM-x32\...\The KMPlayer) (Version: 3.9.1.135 - PandoraTV)
Lenovo Bluetooth with Enhanced Data Rate Software (HKLM\...\{C6D9ED03-6FCF-4410-9CB7-45CA285F9E11}) (Version: 12.0.0.6600 - Broadcom Corporation)
Lenovo EasyCamera (HKLM-x32\...\{E0A7ED39-8CD6-4351-93C3-69CCA00D12B4}) (Version: 6.2.9200.10270 - Realtek Semiconductor Corp.)
Lenovo_Wireless_Driver (HKLM-x32\...\{5D642A72-8194-4A22-80DA-11FE610CCA8E}) (Version: 6.30.223.75 - Lenovo)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Mozilla Firefox 38.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 38.0.1 (x86 en-US)) (Version: 38.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 38.0.1 - Mozilla)
NetBalancer (HKLM\...\NetBalancer_is1) (Version:  - SeriousBit)
NP Activator (HKLM\...\NP Activator_is1) (Version: 1.0 - )
OEM Application Profile (HKLM-x32\...\{70D5F822-F4C4-33D9-7EEC-2A4AF4EA7BDC}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
PX Profile Update (HKLM-x32\...\{023295AF-C35B-A9B3-89F3-6D12C174EA2D}) (Version: 1.00.1. - AMD) Hidden
Qualcomm Atheros Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.1.0.19 - Qualcomm Atheros Inc.)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.3.370.71 - Realtek Semiconductor Corp.)
Stardock Start8 (HKLM\...\Start8_is1) (Version: 1.30.1 - Stardock Software, Inc.)
Stronghold Crusader 2 (HKLM-x32\...\Stronghold Crusader 2_is1) (Version:  - )
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.8.7 - Synaptics Incorporated)
TAP-Windows 9.9.2 (HKLM\...\TAP-Windows) (Version: 9.9.2 - )
Windows 8 Desktop Gadgets (HKLM\...\Windows 8 Desktop Gadgets_is1) (Version: 1.3.0 - PainteR)
Windows Driver Package - Lenovo (ACPIVPC) System  (02/17/2013 9.52.0.776) (HKLM\...\35DD26BE48DAF4A9F35F969F3CB1E3E1435E661E) (Version: 02/17/2013 9.52.0.776 - Lenovo)
Windows Driver Package - Lenovo (WUDFRd) LenovoVhid  (06/19/2012 10.13.29.733) (HKLM\...\8A223E56FB1ED4F697B54E5BF96F1EB63B512684) (Version: 06/19/2012 10.13.29.733 - Lenovo)
WinRAR 5.21 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.21.0 - win.rar GmbH)
YACReader 7.2.0 (HKLM-x32\...\YACReader_is1) (Version:  - )

========================= Devices: ================================

Name: Microphone (Conexant SmartAudio HD)
Description: Audio Endpoint
Class Guid: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}
Manufacturer: Microsoft
Service:
Device ID: SWD\MMDEVAPI\{0.0.1.00000000}.{BADBCD40-12DD-405F-AF36-211970720D2C}
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: Lenovo EasyCamera
Description: Lenovo EasyCamera
Class Guid: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
Manufacturer: DMAX-AVC
Service: rtsuvc
Device ID: USB\VID_174F&PID_114F&MI_00\7&9C561A2&0&0000
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 34%
Total physical RAM: 6060.36 MB
Available physical RAM: 3948.98 MB
Total Pagefile: 7724.36 MB
Available Pagefile: 5513.73 MB
Total Virtual: 4095.88 MB
Available Virtual: 3982.48 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:150.05 GB) (Free:68.24 GB) NTFS
2 Drive d: () (Fixed) (Total:390.62 GB) (Free:39.48 GB) NTFS
3 Drive e: () (Fixed) (Total:390.5 GB) (Free:32.72 GB) NTFS

========================= Users: ========================================

User accounts for \\H0M3

Administrator            Guest                    N1M4                     


**** End of log ****
 

Edited by Nimation, 27 May 2015 - 06:51 AM.

[dsenette]

where did you get the copy of windows 8.1 that's running on this computer currently?

[Nimation]

where did you get the copy of windows 8.1 that's running on this computer currently?

I believe I ordered it from this site: www.npshop.net

[dsenette]

well, fairly certain if you purchased that, that you got taken. that's not a legitimate windows OS. MS doesn't allow for rebranding of their software like that. you would NEVER get a legitimate disk that looked like that from MS or any real source of MS software.

also, the fact that you're running KMSpico to maintain your activation of the OS is even more of a clue that you're not running a legitimate license of windows (even if you were unaware of that fact)

 

to that end, we cannot continue offering support until you correct this issue.

[Nimation]

well, fairly certain if you purchased that, that you got taken. that's not a legitimate windows OS. MS doesn't allow for rebranding of their software like that. you would NEVER get a legitimate disk that looked like that from MS or any real source of MS software.

also, the fact that you're running KMSpico to maintain your activation of the OS is even more of a clue that you're not running a legitimate license of windows (even if you were unaware of that fact)

 

to that end, we cannot continue offering support until you correct this issue.

I had no idea it was not a legitimate copy in all honesty, it says otherwise on the cover but that's understandable since there aren't many original software providers in this part of the world and I haven't heard of KMSpico before but let me get this straight, you're not going to help me solve the issue until I get a legit copy?

[dsenette]

 I haven't heard of KMSpico before

 

well, it's showing as running on your computer, so it may be something they injected into the setup to activate the copy without talking to MS

 

and yes...we, by site policy, can't help you if you're running an illegitimate copy of windows.

 

you can contact Microsoft support and report the fraud. since you have the disk and the box you may have enough proof for them to issue you a legitimate replacement