Jump to content

Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account

Windows 7 machine won't boot [Solved]

  • This topic is locked This topic is locked



    New Member

  • Member
  • Pip
  • 1 posts
I am using Windows 7 Ultimate.
Recently Malware Bytes repeatedly alerted me about C:\Windows\System32\USP10.dll having flagged it as Trojan.Vawtrak. After running a scan I set Malware Bytes to delete the file. MB asked me to restart my PC. Upon restarting the PC would not boot. When I try to boot in Safe Mode it loads as far as C:\Windows\System32\Drivers\aswrvrt.sys then hang a few seconds until it reboots.
I have used a windows repair ISO on USB to boot to the Recovery Options and attempt automatic repairs. Automatic repairs claimed to fix some problems with the start-up process but has run out of solutions.
I have used command prompt to run chkdsk and also taken the hard drives out and accessed files via other computers. They all appear to be working fine.
I am unable to successfully run sfc via command prompt. Sadly I have no system restore points.
I have run FRST64. The log is attached. Edit: log removed as issue has been resolved.
Update: According to the Malware Bytes team the detection is a false positive and has been updated in their database. As a result I believe my problem does not involve any active malware.
Update 2: I was able to resolve this issue my copying usp10.dll from another windows 7 computer to my boot usb and then to my windows\system32 folder on the affected machine. The machine now boots and operates correctly.
Issue has been resolved and thread can be closed.

Edited by Jushin, 26 June 2015 - 12:01 AM.

  • 0




    Anti-Malware Mammoth

  • Expert
  • 9,772 posts

I am pleased that you have resolved your machines issues and thank you for the courtesy of informing us.


Since this issue appears to be resolved ... this Topic has been closed.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP