[hanabiraasashi]

Hi all,

 

A few weeks ago, one of my computers started BSOD'ing. Bad_Pool_Header is the error, and bluescreenview pointed to tcpip.sys as the culprit. I searched that and I found this lovely website where someone said that the problem is likely caused by a bad driver or program trying to use the internet.

 

Edit: I should add that I reformatted from the recovery partition and this problem persists with increasing frequency. 

 

Would anyone mind reading my minidumps and pointing me in the right direction?

 

I greatly appreciate any help.

Attached Files

•  minidump.rar   118.86KB   219 downloads

Edited by hanabiraasashi, 11 July 2015 - 09:35 PM.

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Best Answer

   hanabiraasashi,

 

Each one of your crash dumps points towards MBAM as the cause, namely mbamservice.ex

 

Uninstall MBAM and let us know if the issue is resolved.

 

TIP

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[phillpower2]

Best Answer

   hanabiraasashi,

 

Each one of your crash dumps points towards MBAM as the cause, namely mbamservice.ex

 

Uninstall MBAM and let us know if the issue is resolved.

 

TIP

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[hanabiraasashi]

Malwarebytes??  thats strange.. why would this be causing an issue? ive been using it for years. Also, its been on this computer for a year before the crashes started.

 

I uninstalled to see if it helps, but i wonder what the root cause is.

 

edit: on their support page, it looks like a bunch of people have started having this issue

 

Thanks for looking into this!

Edited by hanabiraasashi, 12 July 2015 - 08:28 AM.

[phillpower2]

Possibly a bad update, as suggested uninstall MBAM and test, if the issue is resolved, create a new restore point, reinstall MBAM afresh and test.

[phillpower2]

Sorry but I missed your edited reply #3 

 

This post separately so that hopefully you do not miss it.

 

Other security products also have blips with their software and not just Malwarebytes, BitDefender is one example that caused a member problems recently, like yourself with MBAM they had used BD for time without any issue and so could not understand the problem happening now.

 

How is the computer now behaving.

 

Polite reminder

 

TIP

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[hanabiraasashi]

It seems to have resolved the issue. It looks like if I want to continue using malwarebytes on that system, I need to have someone over there sift through logs.

 

But it hasnt blue screened since i removed it so, fingers crossed.

 

Thanks!

[Ztruker]

Were you using the Free or Pro version? What release? Current is 2.1.8.1057.

[phillpower2]

It seems to have resolved the issue. It looks like if I want to continue using malwarebytes on that system, I need to have someone over there sift through logs.

 

But it hasnt blue screened since i removed it so, fingers crossed.

 

Thanks!

 

You are welcome but can I ask, did you as suggested create a new restore point and reinstall MBAM afresh (preferably version 2.1.8.1057 as mentioned above by Ztruker).