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Removal instructions for Get The Results Hub

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Started by Metallica , Jul 24 2015 07:48 AM

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#1
Metallica
Posted 24 July 2015 - 07:48 AM

Metallica

    Spyware Veteran

  • GeekU Moderator
  • 33,101 posts
Content is republished with permission from Malwarebytes.

What is Get The Results Hub?

The Malwarebytes research team has determined that Get The Results Hub is a browser hijacker. These so-called "hijackers" manipulate your browser(s), for example to change your startpage or searchscopes, so that the affected browser visits their site or one of their choice. This one also displays advertisements.

How do I know if my computer is affected by Get The Results Hub?

You may see this entry in your list of installed software:

warning4.png

and this warning during install:

main.png

and these browser add-ons:

warning1.png

warning2.png

How did Get The Results Hub get on my computer?

Browser hijackers use different methods for distributing themselves. This particular one was bundled with other software.

How do I remove Get The Results Hub?

Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted program.
  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup-version.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:
    • Enable free trial of Malwarebytes Anti-Malware Premium
    • Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • If an update is found, you will be prompted to download and install the latest version.
  • Once the program has loaded, select Scan Now. Or select the Threat Scan from the Scan menu.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of Get The Results Hub?
  • No, Malwarebytes' Anti-Malware removes Get The Results Hub completely.
How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the Get The Results Hub hijacker. It would have warned you before the application could install itself, giving you a chance to stop it before it became too late.

protection1.png


Technical details for experts

Signs in a HijackThis log:

O2 - BHO: Get The Results Hub - {5ec45da3-26fd-4e8c-96e3-832b66492a99} - C:\Program Files (x86)\Get The Results Hub\Extensions\5ec45da3-26fd-4e8c-96e3-832b66492a99.dll
Possible signs in FRST logs:

 BHO-x32: Get The Results Hub -> {5ec45da3-26fd-4e8c-96e3-832b66492a99} -> C:\Program Files (x86)\Get The Results Hub\Extensions\5ec45da3-26fd-4e8c-96e3-832b66492a99.dll [2015-07-24] ()
 FF Extension: Get The Results Hub - C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\t59s5t8p.default\Extensions\[email protected] [2015-07-24]
 C:\Program Files (x86)\Get The Results Hub

Get The Results Hub (HKLM-x32\...\Get The Results Hub) (Version: 2.0.5682.6974 - Get The Results Hub) <==== ATTENTION
Alterations made by the installer:

File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Program Files (x86)\Get The Results Hub
       Adds the file 7za.exe"="23/07/2015 02:29, 536064 bytes, A
       Adds the file Uninstaller.exe"="23/07/2015 12:52, 313016 bytes, A
    Adds the folder C:\Program Files (x86)\Get The Results Hub\Extensions
       Adds the file 5ec45da3-26fd-4e8c-96e3-832b66492a99.dll"="24/07/2015 13:27, 146112 bytes, A
       Adds the file [email protected]"="24/07/2015 13:27, 10877 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\t59s5t8p.default\extensions
       Adds the file [email protected]"="24/07/2015 13:27, 10877 bytes, A

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{83EC009F-B0F0-4CCC-AFC5-9B50AF4C930F}]
       "(Default)"="REG_SZ", "IGetTheResultsHubBHO"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{83EC009F-B0F0-4CCC-AFC5-9B50AF4C930F}\ProxyStubClsid32]
       "(Default)"="REG_SZ", "{00020424-0000-0000-C000-000000000046}"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{83EC009F-B0F0-4CCC-AFC5-9B50AF4C930F}\TypeLib]
       "(Default)"="REG_SZ", "{4E643F0B-96D9-445E-83FD-B0557E6B71F8}"
       "Version"="REG_SZ", "1.0"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{4E643F0B-96D9-445E-83FD-B0557E6B71F8}\1.0]
       "(Default)"="REG_SZ", "GetTheResultsHubIEClientLib"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{4E643F0B-96D9-445E-83FD-B0557E6B71F8}\1.0\0\win32]
       "(Default)"="REG_SZ", "C:\Program Files (x86)\Get The Results Hub\Extensions\5ec45da3-26fd-4e8c-96e3-832b66492a99.dll"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{4E643F0B-96D9-445E-83FD-B0557E6B71F8}\1.0\FLAGS]
       "(Default)"="REG_SZ", "0"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{4E643F0B-96D9-445E-83FD-B0557E6B71F8}\1.0\HELPDIR]
       "(Default)"="REG_SZ", "C:\Program Files (x86)\Get The Results Hub\Extensions"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{5ec45da3-26fd-4e8c-96e3-832b66492a99}]
       "(Default)"="REG_SZ", "Get The Results Hub"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{5ec45da3-26fd-4e8c-96e3-832b66492a99}\InprocServer32]
       "(Default)"="REG_SZ", "C:\Program Files (x86)\Get The Results Hub\Extensions\5ec45da3-26fd-4e8c-96e3-832b66492a99.dll"
       "ThreadingModel"="REG_SZ", "Apartment"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{5ec45da3-26fd-4e8c-96e3-832b66492a99}\Programmable]
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{5ec45da3-26fd-4e8c-96e3-832b66492a99}\TypeLib]
       "(Default)"="REG_SZ", "{4e643f0b-96d9-445e-83fd-b0557e6b71f8}"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{5ec45da3-26fd-4e8c-96e3-832b66492a99}\Version]
       "(Default)"="REG_SZ", "1.0"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{99415057-7C50-439D-AA20-02D83C071B61}]
       "(Default)"="REG_SZ", "1"
       "1"="REG_SZ", ""
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{F83D1872-D9FF-47F8-B5A0-49CC51E24EE8}]
       "(Default)"="REG_SZ", "b7618cbe-14c5-4478-8238-a661bcef6895"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{83EC009F-B0F0-4CCC-AFC5-9B50AF4C930F}]
       "(Default)"="REG_SZ", "IGetTheResultsHubBHO"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{83EC009F-B0F0-4CCC-AFC5-9B50AF4C930F}\ProxyStubClsid32]
       "(Default)"="REG_SZ", "{00020424-0000-0000-C000-000000000046}"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{83EC009F-B0F0-4CCC-AFC5-9B50AF4C930F}\TypeLib]
       "(Default)"="REG_SZ", "{4E643F0B-96D9-445E-83FD-B0557E6B71F8}"
       "Version"="REG_SZ", "1.0"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\GetTheResultsHub]
       "cg"="REG_SZ", "b7618cbe-14c5-4478-8238-a661bcef6895"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\{5ec45da3-26fd-4e8c-96e3-832b66492a99}]
       "(Default)"="REG_SZ", "Get The Results Hub"
       "NoExplorer"="REG_DWORD", 1
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Get The Results Hub]
       "DisplayIcon"="REG_SZ", ""C:\Program Files (x86)\Get The Results Hub\uninstaller.exe""
       "DisplayName"="REG_SZ", "Get The Results Hub"
       "DisplayVersion"="REG_SZ", "2.0.5682.6974"
       "EstimatedSize"="REG_DWORD", 982
       "HelpLink"="REG_SZ", "mailto:[email protected]"
       "InstallDate"="REG_SZ", "20150724"
       "InstallLocation"="REG_SZ", "C:\Program Files (x86)\Get The Results Hub"
       "NoModify"="REG_DWORD", 1
       "NoRepair"="REG_DWORD", 1
       "Publisher"="REG_SZ", "Get The Results Hub"
       "QuietUninstallString"="REG_SZ", ""C:\Program Files (x86)\Get The Results Hub\uninstaller.exe""
       "UninstallString"="REG_SZ", ""C:\Program Files (x86)\Get The Results Hub\uninstaller.exe""
       "URLInfoAbout"="REG_SZ", "http://www.getresultshub.com/support"
       "URLUpdateInfo"="REG_SZ", "http://www.getresultshub.com"
Malwarebytes Anti-Malware log:

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 24/07/2015
Scan Time: 14:59
Logfile: mbamGetTheResultsHub.txt
Administrator: Yes

Version: 2.1.8.1057
Malware Database: v2015.07.24.05
Rootkit Database: v2015.07.22.01
License: Premium
Malware Protection: Disabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {username}

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 327430
Time Elapsed: 3 min, 54 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 13
PUP.Optional.GetTheResultsHub.A, HKLM\SOFTWARE\WOW6432NODE\GetTheResultsHub, Quarantined, [a7ee9a4b07838bab6b96c3dccc38e21e], 
PUP.Optional.GetTheResultsHub.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\Get The Results Hub, Quarantined, [1e771bca6c1e4bebf98c9c6c7f8455ab], 
PUP.Optional.GetTheResultsHub.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{5ec45da3-26fd-4e8c-96e3-832b66492a99}, Quarantined, [1e771bca6c1e4bebf98c9c6c7f8455ab], 
PUP.Optional.GetTheResultsHub.A, HKLM\SOFTWARE\CLASSES\TYPELIB\{4e643f0b-96d9-445e-83fd-b0557e6b71f8}, Quarantined, [1e771bca6c1e4bebf98c9c6c7f8455ab], 
PUP.Optional.GetTheResultsHub.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{83EC009F-B0F0-4CCC-AFC5-9B50AF4C930F}, Quarantined, [1e771bca6c1e4bebf98c9c6c7f8455ab], 
PUP.Optional.GetTheResultsHub.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{83EC009F-B0F0-4CCC-AFC5-9B50AF4C930F}, Quarantined, [1e771bca6c1e4bebf98c9c6c7f8455ab], 
PUP.Optional.GetTheResultsHub.A, HKLM\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{83EC009F-B0F0-4CCC-AFC5-9B50AF4C930F}, Quarantined, [1e771bca6c1e4bebf98c9c6c7f8455ab], 
PUP.Optional.GetTheResultsHub.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TYPELIB\{4e643f0b-96d9-445e-83fd-b0557e6b71f8}, Quarantined, [1e771bca6c1e4bebf98c9c6c7f8455ab], 
PUP.Optional.GetTheResultsHub.A, HKLM\SOFTWARE\CLASSES\WOW6432NODE\TYPELIB\{4e643f0b-96d9-445e-83fd-b0557e6b71f8}, Quarantined, [1e771bca6c1e4bebf98c9c6c7f8455ab], 
PUP.Optional.GetTheResultsHub.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{5EC45DA3-26FD-4E8C-96E3-832B66492A99}, Quarantined, [1e771bca6c1e4bebf98c9c6c7f8455ab], 
PUP.Optional.GetTheResultsHub.A, HKLM\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{5EC45DA3-26FD-4E8C-96E3-832B66492A99}, Quarantined, [1e771bca6c1e4bebf98c9c6c7f8455ab], 
PUP.Optional.GetTheResultsHub.A, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{5EC45DA3-26FD-4E8C-96E3-832B66492A99}, Quarantined, [1e771bca6c1e4bebf98c9c6c7f8455ab], 
PUP.Optional.GetTheResultsHub.A, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{5EC45DA3-26FD-4E8C-96E3-832B66492A99}, Quarantined, [1e771bca6c1e4bebf98c9c6c7f8455ab], 

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 2
PUP.Optional.GetTheResultsHub.A, C:\Program Files (x86)\Get The Results Hub, Quarantined, [1e771bca6c1e4bebf98c9c6c7f8455ab], 
PUP.Optional.GetTheResultsHub.A, C:\Program Files (x86)\Get The Results Hub\Extensions, Quarantined, [1e771bca6c1e4bebf98c9c6c7f8455ab], 

Files: 5
PUP.Optional.GetTheResultsHub.A, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\t59s5t8p.default\extensions\[email protected], Quarantined, [c5d06d78fb8ffc3ac5394955b94ba060], 
PUP.Optional.GetTheResultsHub.A, C:\Program Files (x86)\Get The Results Hub\7za.exe, Quarantined, [1e771bca6c1e4bebf98c9c6c7f8455ab], 
PUP.Optional.GetTheResultsHub.A, C:\Program Files (x86)\Get The Results Hub\Uninstaller.exe, Quarantined, [1e771bca6c1e4bebf98c9c6c7f8455ab], 
PUP.Optional.GetTheResultsHub.A, C:\Program Files (x86)\Get The Results Hub\Extensions\5ec45da3-26fd-4e8c-96e3-832b66492a99.dll, Quarantined, [1e771bca6c1e4bebf98c9c6c7f8455ab], 
PUP.Optional.GetTheResultsHub.A, C:\Program Files (x86)\Get The Results Hub\Extensions\[email protected], Quarantined, [1e771bca6c1e4bebf98c9c6c7f8455ab], 

Physical Sectors: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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