[d_may]

It's been over a year and the wife runs windows updates and it says that the updates failed.

I don't have a error code.  This presents her a problem because she will not be able to update to windows 10.

I have tried to stop the update service and then restart it.  Please help us solve this ongoing problem.

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Hi,
 
Please run the Microsoft fix tool for Windows Update problems available on the following link:
https://support.micr...en-us/kb/971058

After this restart the computer and then try to install updates, if you see any error code please post the code.

[SleepyDude]

Hi,
 
Please run the Microsoft fix tool for Windows Update problems available on the following link:
https://support.micr...en-us/kb/971058

After this restart the computer and then try to install updates, if you see any error code please post the code.

[d_may]

Thank you Sleepy Dude for your prompt reply:  Wife ran the troubleshooter and it said that it needed to install the updater service.

rebooted and tried to run windows (Microsoft) updates again and got the following error code: Code 80070643.

Could it be a dot net 4.5.1 service problem? (update?)

[SleepyDude]

Hi,

Yes it could be a problem with .Net Framework, lets run some checks...

• Download SFCFix.exe (by Niemiro) and save it to the Desktop
• Run SFCFix (accept the security warning and follow the instructions on the screen)
• Upon completion, a log file SFCFix.txt should be created on your Desktop
• Open the SFCFix.txt log and copy & paste the contents to your post

[d_may]

I am thinking that the wife doesn't want to proceed.  Post ended.

[SleepyDude]

I am thinking that the wife doesn't want to proceed.  Post ended.

Ok, It's your choice, thank you for keeping us informed.