[bugsychipr]

Laptop with problem: Panasonic Toughbook CF-52 version G/H

Windows 7 Professional crashed after Windows 10 uninstall. Basically everything back to normal  EXCEPT 1 issue. Unable to select default speakers so no audio with internal speakers. Connect external speakers they work great.  Spent 8 hours searching internet, Microsoft, Panasonic for help.

1. Right click on speaker icon in system tray.

2. Click on playback devices.

3. Sound window opens for you to select speakers. Normally, all 3 buttons at bottom (Configure, Set Default, Properties) light up for you to click on after selecting speakers.

4. With this crash, only Configure and Property buttons light up for you to select so unable to select default.

How do I force  Set Default to light up so it can be selected?

 

Device manager no problems, no yellow flags, update driver does not work along with a plethora of other ideas that I tried but did not work. Is there ANYONE out there who can help?  The volume photo below displays it is receiving as Windows Media Player works but no sound. No sound from iTunes or computer either but display shows it is receiving as that green line bounces as if it was transmitting the sound.    .

Attached Thumbnails

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Edited by bugsychipr, 18 August 2015 - 05:24 AM.

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What about uninstalling the audio device via Device Manager then reboot. Let Win 7 re-detect it and reload the driver. Maybe that will help.

[Ztruker]

What about uninstalling the audio device via Device Manager then reboot. Let Win 7 re-detect it and reload the driver. Maybe that will help.

[bugsychipr]

Tried that Rich, among the 'plethora' of ideas mentioned above. It did not work.

Edited by bugsychipr, 18 August 2015 - 05:26 AM.

[Ztruker]

What is the full Model number of the laptops? Panasonic Toughbook CF-52/??????????

 

Need all of it please. Look on the labels on the bottom of the computer if not anywhere else.

[bugsychipr]

Panasonic Toughbook MODEL: CF-52HCMDZAM     SERIAL: 8JTYA25649   3 ROWS OF NUMBERS/LETTERS  AND THE LAST SET IS: AB 0123456289 but there is a printed line through 0-4

 

Edited by bugsychipr, 19 August 2015 - 05:03 AM.

[bugsychipr]

8/21/15 Friday Update: Still trying different things.

1.  If I shut computer off or [bleep] off/restart no audio.

2. If I hibernate and turn on no audio.

3. However, if I choose sleep and then start it up I have audio but it still will not let me select default speakers. I feel if I can get it to let me select the audio issue will be solved.

 

Sadly, geeks to go has offered zero help. Maybe the site needs renaming to something like Wanna-be Geeks to Go...

[Ztruker]

You seem to forget this is all done on a volunteer basis and we do have real lives.

 

You also have to realize sometimes notifications get lost and we are not aware an update to a thread has been posted.

 

Insulting people is guaranteed not to get you any help.

 

Good luck with your problem.