[mashhood]

hi, i cant get update on my windows 7 32 bit. i also cannot get the internet explorer 11 update. they both fail. what can i do?

 

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What error are you getting? Look at update history and see if it has any additional info.

[Ztruker]

What error are you getting? Look at update history and see if it has any additional info.

[mashhood]

It was code 9C57

[mashhood]

that was for the ie update.

security update failed because of error 800B0100

[Dashing star]

Run system update readiness tool If your computer is having problems installing an update or a service pack, download and install this tool, which runs automatically. Then, try installing the update or service pack again.

 

Also read here about updating IE

[mashhood]

ok i will try thanks

[Dashing star]

You are welcome. 

 

Let us know the outcome. 

[mashhood]

im running the installation but there is no green in the bar :/

its been running for more than 20 minutes

[mashhood]

it says

installation... done!

Installing Hotfix for windows (KB947821) (update 1 of 1)...

[mashhood]

what can i do? i have cancelled the installation

[Ztruker]

Let it install, it's the SURT. It downloads, installs and runs once.

[amwlzy]

What is your windows 7 edition?  legal copy?

[Dashing star]

Don't cancel it . Let it run and know what happen!

[mashhood]

i think its genuine

i can install updates and stuff

[Ztruker]

Run SURT, once that finishes run sfc /scannow from a Elevated Command Prompt.