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cannot access internet

Started by pjbrannen , Sep 22 2015 11:25 PM

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#1
pjbrannen

Posted 22 September 2015 - 11:25 PM

New Member

Member
1 posts

I cannot access the internet since I downloaded malwarebytes org. My computer is working but it simply will not access the internet and i've tried everything. please help. PJ.

#2
hareram

Posted 23 September 2015 - 02:27 AM

Member

Member
10 posts

What does your computer show when you try to connect to the internet?

#3
Ztruker

Posted 23 September 2015 - 06:42 PM

Member 5k

Technician
7,091 posts

To collect IP configuration information easily, do the following:

Open a Elevated Command Prompt:

Windows 8, 8.1 or 10:

Press WIN + X to open Start context menu.

Select Command Prompt (Admin).

Paste the following into the Command Prompt window, exactly as shown, including double quotes:

cmd /c "ipconfig /all > postme.txt & ping yahoo.com >> postme.txt & reg query "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" | find /i "proxy" >> postme.txt & notepad postme.txt & del postme.txt"

and press ENTER.

A file will open in Notepad. Please copy and paste the contents here. Close the Notepad window and the file will be deleted and the Command Prompt window will also close. Post results in a reply here.