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Recovery Tools reboot loop, now disk read error


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#1
double0drifter

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Hello, I've been trying to break my HP Pavilion laptop out of the recovery tools reboot loop.  It started randomly one night, blue error screen, then every time I tried restarting the computer the recovery tools would load.  I could never get beyond the recovery tools, I could not load windows in safe mode.  From the recovery tools I tried a couple things through the command prompt.  I tried running chkdsk /f /r and sfc scan, neither of which made any difference.  So I eventually found this website which suggested installing farbar recovery scan tool, which I did and I followed the instructions to produce a frst.txt document.  I did it and got the document but now when rebooting the laptop it does NOT go to the recovery tools, it just says "a disk read error occurred, press ctrl-alt-del to restart" and whenever I do so the same message comes up every time.. The f8 menu will not come up either when booting up (however i can get into the other f key menus when booting).  Originally I was going to ask if I should hit the "fix" button on the farbar recovery scan tool but now I can't even get the recovery tools to come up.  I would truly appreciate any insight anyone could offer, thanks in advance!

 

It's an HP Pavilion dv2700 running windows 7 64 bit

 

here's the information from the frst document:

 

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:12-10-2015
Ran by SYSTEM on MININT-3BJ9I70 (12-10-2015 19:34:50)
Running from f:\
Platform: WIN_7 (X64) Language: English (United States)
Boot Mode: Recovery
ATTENTION: Could not load system hive.
ATTENTION: System hive is missing.
 
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo...very-scan-tool/
 
==================== Registry (Whitelisted) ===========================
 
(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)
 
ATTENTION: Software hive is missing.
 
==================== Services (Whitelisted) ========================
 
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
 
 
===================== Drivers (Whitelisted) ==========================
 
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
 
 
==================== NetSvcs (Whitelisted) ===================
 
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
 
 
==================== One Month Created files and folders ========
 
(If an entry is included in the fixlist, the file/folder will be moved.)
 
2015-10-09 14:16 - 2015-10-09 14:16 - 00009682 _____ C:\Windows\PFRO.log
2015-10-05 07:14 - 2015-10-05 07:14 - 00314800 _____ (AVG Technologies CZ, s.r.o.) C:\Windows\System32\Drivers\avgidsdrivera.sys
2015-10-04 15:55 - 2015-10-09 14:16 - 00000000 ____D C:\Program Files (x86)\Mozilla Firefox
2015-10-02 14:25 - 2015-10-02 14:25 - 478743191 _____ C:\Windows\MEMORY.DMP
2015-10-02 14:25 - 2015-10-02 14:25 - 00262192 _____ C:\Windows\Minidump\100215-72353-01.dmp
 
==================== One Month Modified files and folders ========
 
(If an entry is included in the fixlist, the file/folder will be moved.)
 
2015-10-10 23:42 - 2015-09-06 19:22 - 00083352 _____ C:\Windows\setupact.log
2015-10-10 23:19 - 2014-08-25 13:31 - 00000900 _____ C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3398557175-3500573726-586164691-1000UA.job
2015-10-10 23:11 - 2014-10-19 11:29 - 00000898 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2015-10-10 23:00 - 2011-08-09 21:04 - 01300188 _____ C:\Windows\WindowsUpdate.log
2015-10-10 22:48 - 2012-04-06 13:48 - 00000830 _____ C:\Windows\Tasks\Adobe Flash Player Updater.job
2015-10-10 19:10 - 2009-07-13 20:45 - 00010416 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2015-10-10 19:10 - 2009-07-13 20:45 - 00010416 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2015-10-10 15:11 - 2014-10-19 11:29 - 00000894 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2015-10-10 14:19 - 2014-08-25 13:31 - 00000848 _____ C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3398557175-3500573726-586164691-1000Core.job
2015-10-10 11:38 - 2009-07-13 21:08 - 00000006 ____H C:\Windows\Tasks\SA.DAT
2015-10-09 14:16 - 2014-05-04 13:02 - 00000000 ____D C:\Program Files (x86)\Mozilla Maintenance Service
2015-10-07 17:01 - 2015-04-04 11:57 - 00000000 ___SD C:\Windows\SysWOW64\GWX
2015-10-07 17:01 - 2015-04-04 11:57 - 00000000 ___SD C:\Windows\System32\GWX
2015-10-02 14:25 - 2011-08-09 06:09 - 00000000 ____D C:\Windows\Minidump
2015-09-30 16:11 - 2014-08-29 13:41 - 00000000 ____D C:\Program Files (x86)\AVG Web TuneUp
2015-09-21 15:48 - 2012-04-06 13:48 - 00780488 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerApp.exe
2015-09-21 15:48 - 2012-04-06 13:48 - 00003768 _____ C:\Windows\System32\Tasks\Adobe Flash Player Updater
2015-09-21 15:48 - 2011-08-06 05:37 - 00142536 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
2015-09-18 14:14 - 2014-08-25 13:31 - 00003866 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskUserS-1-5-21-3398557175-3500573726-586164691-1000UA
2015-09-18 14:14 - 2014-08-25 13:31 - 00003470 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskUserS-1-5-21-3398557175-3500573726-586164691-1000Core
2015-09-14 15:06 - 2014-10-19 11:29 - 00003894 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskMachineUA
2015-09-14 15:06 - 2014-10-19 11:29 - 00003642 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskMachineCore
 
==================== Known DLLs (Whitelisted) =========================
 
 
==================== Bamital & volsnap =================
 
(There is no automatic fix for files that do not pass verification.)
 
C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\rpcss.dll
[2011-08-06 05:46] - [2010-11-20 05:27] - 0512000 ____A (Microsoft Corporation) BD6FCBB95E79F29B62A2D30B95F0590C
 
C:\Windows\System32\dnsapi.dll => MD5 is legit
C:\Windows\SysWOW64\dnsapi.dll => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit
 
==================== Restore Points =========================
 
Restore point date: 2015-10-07 17:01:25
 
==================== Memory info =========================== 
 
Percentage of memory in use: 12%
Total physical RAM: 4086.37 MB
Available physical RAM: 3559.04 MB
Total Virtual: 4084.52 MB
Available Virtual: 3544.03 MB
 
==================== Drives ================================
 
Drive c: () (Fixed) (Total:297.98 GB) (Free:203.52 GB) NTFS
Drive f: () (Removable) (Total:7.39 GB) (Free:7 GB) FAT32
Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS
Drive y: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.06 GB) NTFS ==>[system with boot components (obtained from drive)]
 
==================== MBR & Partition Table ==================
 
========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 298.1 GB) (Disk ID: C202B441)
Partition 1: (Active) - (Size=100 MB) - (Type=07 NTFS)
Partition 2: (Not Active) - (Size=298 GB) - (Type=07 NTFS)
 
========================================================
Disk: 1 (Size: 7.4 GB) (Disk ID: 00000000)
 
Partition: GPT.
 
==================== End of FRST.txt ============================

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#2
BrianDrab

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It seems your hard drive may have failed. The following are serious issues.

 

ATTENTION: Could not load system hive.
ATTENTION: System hive is missing.
ATTENTION: Software hive is missing.

 

 

 

Do you happen to have your Windows 7 DVD?


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#3
double0drifter

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It seems your hard drive may have failed. The following are serious issues.

 

ATTENTION: Could not load system hive.
ATTENTION: System hive is missing.
ATTENTION: Software hive is missing.

 

 

 

Do you happen to have your Windows 7 DVD?

 

I do not, windows 7 came installed on the laptop when I bought it but it seems like the oem os was vista.  I've been trying to make a repair disc but everything I download that claims to be an iso image turns out to be a zipped file with an installer and a few other files and folders, I can't find anything thats .iso.


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#4
BrianDrab

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Let's verify that your hard drive is dead. I assume you have another machine you can use to make a bootable CD?

 

Please follow the steps here for SeaTools HDD Diagnostics. Run a Long test and a Short test, then report back the results to this thread.

 

I'm guessing it will fail immediately.


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#5
double0drifter

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I have another laptop running vista that I can use.  I tried making a disc as instructed in your link, which caused the broken laptop to hesitate and run the disc drive but the exact same message still appears "a disk read error occurred, press ctrl-alt-del to restart."  So I tried burning another disc, same result, so I tried the older version of the seatools hdd diagnostics but still the same error.  I truly appreciate your insight on this, thank you so much for your efforts, is there anything else I can try?  If not is there any way to recover my documents?


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#6
BrianDrab

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Let me know how the following instructions go. These instructions come courtesy of phillpower2 from our technical section.

===================
 
1. Save these files to your Desktop/Burn Your Live CD:

  • Download Latest Puppy Linux ISO (i.e.: lupu-528.iso)
    Download BurnCDCC ISO Burning Software
     
  • Open BurnCDCC with Windows Explorer
  • Extract All files to a location you can remember
  • Double Click BurnCDCC
  • Click Browse and navigate to the Puppy Linux ISO file you just downloaded
  • Open/Double Click that file
    IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x
  • Click Start
  • Your CD Burner Tray will open automatically
  • Insert a blank CD and close the tray
  • Click OK

Puppy Linux Live CD will now be created

2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second

  • Start the computer/press the power button
  • Immediately start tapping the appropriate key to enter the BIOS, aka "Setup"
    (Usually shown during the "Dell" screen, or "Gateway" Screen)
  • Once in the BIOS, under Advanced BIOS Options change boot priority to:
    CD-ROM 1st, Hard Drive 2nd
  • Open your ROM drive and insert the disk
  • Press F10 to save and exit
  • Agree with "Y" to continue
  • Your computer will restart and boot from the Puppy Linux Live CD
     
     

 
3.  Recover Your Data

  • Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM).  You will see a fully functioning Graphical User Interface similar to what you normally call "your computer".  Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning.  Also, double clicking is not needed in Puppy.  To expand, or open folders/icons, just click once.  Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to.  This is normal.  Ready?  Let's get started.
     
    3a. Mount Drives
  • Click the Mount Icon located at the top left of your desktop.
  • A Window will open.  By default, the "drive" tab will be forward/highlighted.  Click on Mount for your hard drive.
  • Assuming you only have one hard drive and/or partition, there may be only one selection to mount.
  • USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted.
  • If using an external hard drive for the data recovery, do this under the "drive" tab.  Mount it now.

3b. Transfer Files.

  • At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon.
  • Open your old hard drive i.e. sda1
  • Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1
  • If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows)
  • From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window.

 
Remember to only click once!  No double clicking!  Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy.  Choose COPY each time you drag and drop.

 

If you're doing this to recover from a virus or malware infection, (or even if you're not), DO NOT copy executable files (.exe, .scr. etc...) if any of these files are infected you could be copying the corruption over to any new device/computer. just copy documents, pictures, music, or videos.
 
YOU ARE DONE!!!  Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer.  Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations!
 


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#7
double0drifter

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Thanks again, your instructions are very helpful and easy to follow and I was able to make the disc easily but it still just does the same thing.  I can hear it trying to read the disc but it just says disc read error.


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#8
BrianDrab

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If you know that your CD ROM works on your machine then your disk has died for sure. If you need data recovered you will have to go through a data recovery service (which from personal experience is expensive). One I have used with great success is the following but there are others.

 

http://www.krollontr.../data-recovery/

 

If you are not sure if your CD ROM works then we can try a USB bootable image (if your machine supports booting from USB).


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#9
double0drifter

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I'm willing to try the usb way, couldn't hurt
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#10
BrianDrab

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Step#1 - Create a Bootable USB Drive
 
1. Please download the following three things to the Desktop of your Working computer.
    a) Rufus
    b) Windows 7 64-Bit RC ISO (I know you mentioned that you had one however I would like to use this one if you don't mind)
    c) Farbar Recovery Scan Tool
 
2. Insert your USB drive into your working computer. Note: Please ensure that there isn't anything on the USB drive that you need as we will be formatting it.
3. Right-click on rufus-1.4.10.exe and select Run as administrator (I'm assuming your working machine is at least Windows Vista). Answer Yes to Allow if prompted.
4. If you are asked to check for application updates. Just answer No.
5. Please click on the icon as shown below and select the ISO file that you downloaded to your desktop in step#1b.
    Capture.JPG
6. Click the Start button.
7. When it's Done click the Close button.
 
Step#2 - Copy FRST64 on to the same USB Drive
 
1. Click the Start Orb in the lower left corner of the screen and click on Computer.
2. Click on the drive letter that represents your USB Drive and then copy the FRST64.exe from your Desktop to this location.
     
 
Step#3 - Boot Your Sick Machine with USB Drive
 
1. Insert the USB Drive into your Sick computer.
2. Ensure the power is off on this computer.
3. Ensure that your system is configured to boot 1st from the USB Drive before your main hard drive. There are variations on how to do this depending on what machine you have
    however a couple links that show the general steps can be found here and here.
4. Once the BIOS is set to boot from the USB Drive, when you boot your machine with the USB Drive plugged in you should get a message asking you to hit any key to boot from the USB.
    Go ahead and do this.
5. The first screen that will appear should be asking for your keyboard layout. Go ahead and click Next.
6. The next screen will attempt to locate your Windows 7 Installation. If it was successful it will be highlighted and you will be able to click Next. Go ahead and do this.
7. You will have several System Recovery Options to choose from. Please click on "Command Prompt".
 
Step#4 - Generate Needed Logs
 
1. Please type the word notepad in the black command prompt window and hit Enter on the keyboard.
2. Under the File menu of notepad, please select Open.
3. Double-click on Computer and then identify which driver letter represents your USB drive. It should be the one labeled Repair disc Windows 7 64-bit.
4. Click Cancel on the Open Dialog from notepad and close notepad.
5. In the Command Prompt window, please type F:\FRST64.exe and press enter on the keyboard. Note: Replace F with the Drive Letter you identified in bullet#3.
6. The tool will start to run.
7. If a disclaimer comes up, Please answer Yes.
8. Under the Optional Scan section, please check List BCD.
9. Click the Scan button. It will create a log file named FRST.txt on the USB Drive. It will also open in Notepad when finished. You can simply close Notepad.
10. Please plug the USB Drive into your Good computer and post the contents of this log file.
 
 
Items for your next post
1. Contents of the FRST log file.


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