Hello, I've been trying to break my HP Pavilion laptop out of the recovery tools reboot loop. It started randomly one night, blue error screen, then every time I tried restarting the computer the recovery tools would load. I could never get beyond the recovery tools, I could not load windows in safe mode. From the recovery tools I tried a couple things through the command prompt. I tried running chkdsk /f /r and sfc scan, neither of which made any difference. So I eventually found this website which suggested installing farbar recovery scan tool, which I did and I followed the instructions to produce a frst.txt document. I did it and got the document but now when rebooting the laptop it does NOT go to the recovery tools, it just says "a disk read error occurred, press ctrl-alt-del to restart" and whenever I do so the same message comes up every time.. The f8 menu will not come up either when booting up (however i can get into the other f key menus when booting). Originally I was going to ask if I should hit the "fix" button on the farbar recovery scan tool but now I can't even get the recovery tools to come up. I would truly appreciate any insight anyone could offer, thanks in advance!
It's an HP Pavilion dv2700 running windows 7 64 bit
here's the information from the frst document:
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:12-10-2015
Ran by SYSTEM on MININT-3BJ9I70 (12-10-2015 19:34:50)
Running from f:\
Platform: WIN_7 (X64) Language: English (United States)
Boot Mode: Recovery
ATTENTION: Could not load system hive.
ATTENTION: System hive is missing.
==================== Registry (Whitelisted) ===========================
(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)
ATTENTION: Software hive is missing.
==================== Services (Whitelisted) ========================
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
===================== Drivers (Whitelisted) ==========================
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
==================== NetSvcs (Whitelisted) ===================
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
==================== One Month Created files and folders ========
(If an entry is included in the fixlist, the file/folder will be moved.)
2015-10-09 14:16 - 2015-10-09 14:16 - 00009682 _____ C:\Windows\PFRO.log
2015-10-05 07:14 - 2015-10-05 07:14 - 00314800 _____ (AVG Technologies CZ, s.r.o.) C:\Windows\System32\Drivers\avgidsdrivera.sys
2015-10-04 15:55 - 2015-10-09 14:16 - 00000000 ____D C:\Program Files (x86)\Mozilla Firefox
2015-10-02 14:25 - 2015-10-02 14:25 - 478743191 _____ C:\Windows\MEMORY.DMP
2015-10-02 14:25 - 2015-10-02 14:25 - 00262192 _____ C:\Windows\Minidump\100215-72353-01.dmp
==================== One Month Modified files and folders ========
(If an entry is included in the fixlist, the file/folder will be moved.)
2015-10-10 23:42 - 2015-09-06 19:22 - 00083352 _____ C:\Windows\setupact.log
2015-10-10 23:19 - 2014-08-25 13:31 - 00000900 _____ C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3398557175-3500573726-586164691-1000UA.job
2015-10-10 23:11 - 2014-10-19 11:29 - 00000898 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2015-10-10 23:00 - 2011-08-09 21:04 - 01300188 _____ C:\Windows\WindowsUpdate.log
2015-10-10 22:48 - 2012-04-06 13:48 - 00000830 _____ C:\Windows\Tasks\Adobe Flash Player Updater.job
2015-10-10 19:10 - 2009-07-13 20:45 - 00010416 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2015-10-10 19:10 - 2009-07-13 20:45 - 00010416 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2015-10-10 15:11 - 2014-10-19 11:29 - 00000894 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2015-10-10 14:19 - 2014-08-25 13:31 - 00000848 _____ C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3398557175-3500573726-586164691-1000Core.job
2015-10-10 11:38 - 2009-07-13 21:08 - 00000006 ____H C:\Windows\Tasks\SA.DAT
2015-10-09 14:16 - 2014-05-04 13:02 - 00000000 ____D C:\Program Files (x86)\Mozilla Maintenance Service
2015-10-07 17:01 - 2015-04-04 11:57 - 00000000 ___SD C:\Windows\SysWOW64\GWX
2015-10-07 17:01 - 2015-04-04 11:57 - 00000000 ___SD C:\Windows\System32\GWX
2015-10-02 14:25 - 2011-08-09 06:09 - 00000000 ____D C:\Windows\Minidump
2015-09-30 16:11 - 2014-08-29 13:41 - 00000000 ____D C:\Program Files (x86)\AVG Web TuneUp
2015-09-21 15:48 - 2012-04-06 13:48 - 00780488 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerApp.exe
2015-09-21 15:48 - 2012-04-06 13:48 - 00003768 _____ C:\Windows\System32\Tasks\Adobe Flash Player Updater
2015-09-21 15:48 - 2011-08-06 05:37 - 00142536 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
2015-09-18 14:14 - 2014-08-25 13:31 - 00003866 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskUserS-1-5-21-3398557175-3500573726-586164691-1000UA
2015-09-18 14:14 - 2014-08-25 13:31 - 00003470 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskUserS-1-5-21-3398557175-3500573726-586164691-1000Core
2015-09-14 15:06 - 2014-10-19 11:29 - 00003894 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskMachineUA
2015-09-14 15:06 - 2014-10-19 11:29 - 00003642 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskMachineCore
==================== Known DLLs (Whitelisted) =========================
==================== Bamital & volsnap =================
(There is no automatic fix for files that do not pass verification.)
C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\rpcss.dll
[2011-08-06 05:46] - [2010-11-20 05:27] - 0512000 ____A (Microsoft Corporation) BD6FCBB95E79F29B62A2D30B95F0590C
C:\Windows\System32\dnsapi.dll => MD5 is legit
C:\Windows\SysWOW64\dnsapi.dll => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit
==================== Restore Points =========================
Restore point date: 2015-10-07 17:01:25
==================== Memory info ===========================
Percentage of memory in use: 12%
Total physical RAM: 4086.37 MB
Available physical RAM: 3559.04 MB
Total Virtual: 4084.52 MB
Available Virtual: 3544.03 MB
==================== Drives ================================
Drive c: () (Fixed) (Total:297.98 GB) (Free:203.52 GB) NTFS
Drive f: () (Removable) (Total:7.39 GB) (Free:7 GB) FAT32
Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS
Drive y: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.06 GB) NTFS ==>[system with boot components (obtained from drive)]
==================== MBR & Partition Table ==================
========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 298.1 GB) (Disk ID: C202B441)
Partition 1: (Active) - (Size=100 MB) - (Type=07 NTFS)
Partition 2: (Not Active) - (Size=298 GB) - (Type=07 NTFS)
========================================================
Disk: 1 (Size: 7.4 GB) (Disk ID: 00000000)
Partition: GPT.
==================== End of FRST.txt ============================