Windows 7 64 bit Problems

I started to develop some issues with my Windows 7 64 bit laptop after a Windows Update a few weeks ago. Extremely lengthy shutdowns and long startups. Ran a lot of diagnostics and replaced some Intel drivers that Dell said were causing a problem. Everything was fixed (I thought) except for some reason the System Health Report could not be generated (it says "path not found", but when I right click "Back", it shows a clock "collecting data for 60 seconds" without ever generating a report).

I have security through Kaspersky and it is always turned on. Last Saturday I used their Protected Browser feature to log into my bank and pay a credit card bill. Throughout the bank session I was receiving multiple Kaspersky messages that something was trying to read my memory, and pointed to a file "Internet System Usage Report" which was identified as esrv_svc.exe. This got me very concerned.

Having recently been to this website in search of answers, at this point I decided to download and run the MBR Check. The report it generated is pasted below.

Does it show any problems I need to get fixed (MBR infection?). The message at the end is confusing. I am also checking with Kaspersky on their support forum. Thank you for your assistance.

MBRCheck, version 1.2.3

Command-line:

Windows Version: Windows 7 Professional

Windows Information: Service Pack 1 (build 7601), 64-bit

Base Board Manufacturer: Dell Inc.

BIOS Manufacturer: Dell Inc.

System Manufacturer: Dell Inc.

System Product Name: Inspiron 3537

Logical Drives Mask: 0x0000005c

Kernel Drivers (total 193):

0x03262000 \SystemRoot\system32\ntoskrnl.exe

0x03219000 \SystemRoot\system32\hal.dll

0x00BC8000 \SystemRoot\system32\kdcom.dll

0x00CDA000 \SystemRoot\system32\mcupdate_GenuineIntel.dll

0x00D29000 \SystemRoot\system32\PSHED.dll

0x00D3D000 \SystemRoot\system32\CLFS.SYS

0x00C00000 \SystemRoot\system32\CI.dll

0x00E52000 \SystemRoot\system32\drivers\Wdf01000.sys

0x00F14000 \SystemRoot\system32\drivers\WDFLDR.SYS

0x01014000 \SystemRoot\system32\DRIVERS\kl1.sys

0x01776000 \SystemRoot\system32\drivers\ACPI.sys

0x017CD000 \SystemRoot\system32\drivers\WMILIB.SYS

0x017D6000 \SystemRoot\system32\drivers\msisadrv.sys

0x00F24000 \SystemRoot\system32\drivers\pci.sys

0x017E0000 \SystemRoot\system32\drivers\vdrvroot.sys

0x017ED000 \SystemRoot\system32\drivers\iusb3hcs.sys

0x00F57000 \SystemRoot\system32\DRIVERS\cm_km_w.sys

0x00F94000 \SystemRoot\System32\drivers\partmgr.sys

0x017F7000 \SystemRoot\system32\DRIVERS\compbatt.sys

0x01000000 \SystemRoot\system32\DRIVERS\BATTC.SYS

0x00FA9000 \SystemRoot\system32\drivers\volmgr.sys

0x00C75000 \SystemRoot\System32\drivers\volmgrx.sys

0x00FBE000 \SystemRoot\System32\drivers\mountmgr.sys

0x018BE000 \SystemRoot\system32\drivers\iaStorA.sys

0x01B78000 \SystemRoot\system32\drivers\storport.sys

0x01BDC000 \SystemRoot\system32\drivers\amdxata.sys

0x01800000 \SystemRoot\system32\drivers\fltmgr.sys

0x0184C000 \SystemRoot\system32\drivers\fileinfo.sys

0x01C3F000 \SystemRoot\System32\Drivers\Ntfs.sys

0x01860000 \SystemRoot\System32\Drivers\msrpc.sys

0x01C00000 \SystemRoot\System32\Drivers\ksecdd.sys

0x01E73000 \SystemRoot\System32\Drivers\cng.sys

0x01EE5000 \SystemRoot\System32\drivers\pcw.sys

0x01EF6000 \SystemRoot\System32\Drivers\Fs_Rec.sys

0x01F00000 \SystemRoot\system32\drivers\ndis.sys

0x01E00000 \SystemRoot\system32\drivers\NETIO.SYS

0x00E00000 \SystemRoot\System32\Drivers\ksecpkg.sys

0x02000000 \SystemRoot\System32\drivers\tcpip.sys

0x00D9B000 \SystemRoot\System32\drivers\fwpkclnt.sys

0x0224D000 \SystemRoot\system32\drivers\volsnap.sys

0x02299000 \SystemRoot\System32\Drivers\spldr.sys

0x022A1000 \SystemRoot\System32\drivers\rdyboost.sys

0x022DB000 \SystemRoot\System32\Drivers\mup.sys

0x022ED000 \SystemRoot\system32\drivers\iaStorF.sys

0x022F8000 \SystemRoot\System32\drivers\hwpolicy.sys

0x02301000 \SystemRoot\System32\DRIVERS\fvevol.sys

0x0233B000 \SystemRoot\system32\drivers\disk.sys

0x02351000 \SystemRoot\system32\drivers\CLASSPNP.SYS

0x04B0C000 \SystemRoot\system32\DRIVERS\cdrom.sys

0x04CFA000 \SystemRoot\system32\DRIVERS\klif.sys

0x04C00000 \SystemRoot\system32\DRIVERS\klflt.sys

0x04C35000 \SystemRoot\system32\DRIVERS\klhk.sys

0x04C8B000 \SystemRoot\system32\DRIVERS\ks.sys

0x04CCE000 \SystemRoot\System32\Drivers\Null.SYS

0x04CD7000 \SystemRoot\System32\Drivers\Beep.SYS

0x04CDE000 \SystemRoot\System32\drivers\vga.sys

0x04DCC000 \SystemRoot\System32\drivers\VIDEOPRT.SYS

0x04B36000 \SystemRoot\System32\drivers\watchdog.sys

0x04DF1000 \SystemRoot\System32\DRIVERS\RDPCDD.sys

0x04CEC000 \SystemRoot\system32\drivers\rdpencdd.sys

0x04B46000 \SystemRoot\system32\drivers\rdprefmp.sys

0x04B4F000 \SystemRoot\System32\Drivers\Msfs.SYS

0x04B5A000 \SystemRoot\System32\Drivers\Npfs.SYS

0x04B6B000 \SystemRoot\system32\DRIVERS\tdx.sys

0x04B8D000 \SystemRoot\system32\DRIVERS\TDI.SYS

0x04B9A000 \SystemRoot\system32\DRIVERS\kltdi.sys

0x04BAA000 \SystemRoot\System32\DRIVERS\netbt.sys

0x04EE5000 \SystemRoot\system32\drivers\afd.sys

0x04F6E000 \SystemRoot\system32\DRIVERS\klwtp.sys

0x04F83000 \SystemRoot\system32\DRIVERS\wfplwf.sys

0x04F8C000 \SystemRoot\system32\DRIVERS\pacer.sys

0x04FB2000 \SystemRoot\system32\DRIVERS\vwififlt.sys

0x04FC8000 \SystemRoot\system32\DRIVERS\klim6.sys

0x04FD2000 \SystemRoot\system32\DRIVERS\netbios.sys

0x04FE1000 \SystemRoot\system32\DRIVERS\wanarp.sys

0x04E00000 \SystemRoot\system32\DRIVERS\termdd.sys

0x04E14000 \SystemRoot\system32\DRIVERS\rdbss.sys

0x04E65000 \SystemRoot\system32\drivers\nsiproxy.sys

0x04E71000 \SystemRoot\system32\DRIVERS\mssmbios.sys

0x04E7C000 \SystemRoot\system32\DRIVERS\kneps.sys

0x04EAA000 \SystemRoot\system32\DRIVERS\klpd.sys

0x04EB2000 \SystemRoot\System32\drivers\discache.sys

0x054AB000 \SystemRoot\system32\drivers\csc.sys

0x0552E000 \SystemRoot\System32\Drivers\dfsc.sys

0x0554C000 \SystemRoot\system32\DRIVERS\blbdrive.sys

0x0555D000 \SystemRoot\system32\DRIVERS\tunnel.sys

0x058EE000 \SystemRoot\system32\DRIVERS\igdkmd64.sys

0x05D0A000 \SystemRoot\System32\drivers\dxgkrnl.sys

0x05800000 \SystemRoot\System32\drivers\dxgmms1.sys

0x05846000 \SystemRoot\system32\DRIVERS\HDAudBus.sys

0x05679000 \SystemRoot\system32\DRIVERS\iusb3xhc.sys

0x0573E000 \SystemRoot\system32\DRIVERS\USBD.SYS

0x05740000 \SystemRoot\system32\DRIVERS\TeeDriverx64.sys

0x03607000 \SystemRoot\system32\DRIVERS\Rt64win7.sys

0x06001000 \SystemRoot\system32\DRIVERS\athrx.sys

0x036DE000 \SystemRoot\system32\DRIVERS\vwifibus.sys

0x036EB000 \SystemRoot\system32\drivers\usbehci.sys

0x036FD000 \SystemRoot\system32\drivers\USBPORT.SYS

0x03753000 \SystemRoot\system32\DRIVERS\i8042prt.sys

0x03771000 \SystemRoot\system32\DRIVERS\SynTP.sys

0x0575C000 \SystemRoot\system32\DRIVERS\klkbdflt.sys

0x05768000 \SystemRoot\system32\DRIVERS\kbdclass.sys

0x05777000 \SystemRoot\system32\DRIVERS\klmouflt.sys

0x05783000 \SystemRoot\system32\DRIVERS\mouclass.sys

0x037F9000 \SystemRoot\system32\DRIVERS\CmBatt.sys

0x03600000 \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys

0x05792000 \SystemRoot\system32\DRIVERS\Smb_driver_Intel.sys

0x0579F000 \SystemRoot\system32\DRIVERS\wmiacpi.sys

0x057A8000 \SystemRoot\system32\DRIVERS\intelppm.sys

0x057BE000 \SystemRoot\system32\DRIVERS\CompositeBus.sys

0x057CE000 \SystemRoot\system32\DRIVERS\AgileVpn.sys

0x05600000 \SystemRoot\system32\DRIVERS\rasl2tp.sys

0x05624000 \SystemRoot\system32\DRIVERS\ndistapi.sys

0x05630000 \SystemRoot\system32\DRIVERS\ndiswan.sys

0x057E4000 \SystemRoot\system32\DRIVERS\raspppoe.sys

0x0586A000 \SystemRoot\system32\DRIVERS\raspptp.sys

0x0565F000 \SystemRoot\system32\DRIVERS\rassstp.sys

0x0588B000 \SystemRoot\system32\DRIVERS\rdpbus.sys

0x063FC000 \SystemRoot\system32\DRIVERS\swenum.sys

0x05896000 \SystemRoot\system32\DRIVERS\btath_bus.sys

0x058A3000 \SystemRoot\system32\DRIVERS\umbus.sys

0x05583000 \SystemRoot\system32\DRIVERS\usbhub.sys

0x058B5000 \SystemRoot\System32\Drivers\NDProxy.SYS

0x04800000 \SystemRoot\system32\DRIVERS\portcls.sys

0x058CA000 \SystemRoot\system32\DRIVERS\drmk.sys

0x05473000 \SystemRoot\system32\drivers\ksthunk.sys

0x02399000 \SystemRoot\system32\DRIVERS\iusb3hub.sys

0x07263000 \SystemRoot\system32\drivers\RTKVHD64.sys

0x075CE000 \SystemRoot\system32\DRIVERS\USBSTOR.SYS

0x075E9000 \SystemRoot\system32\DRIVERS\wdcsam64.sys

0x075ED000 \SystemRoot\System32\Drivers\crashdmp.sys

0x07200000 \SystemRoot\System32\Drivers\dump_diskdump.sys

0x0483D000 \SystemRoot\System32\Drivers\dump_iaStorA.sys

0x0720A000 \SystemRoot\System32\Drivers\dump_dumpfve.sys

0x00040000 \SystemRoot\System32\win32k.sys

0x0721D000 \SystemRoot\System32\drivers\Dxapi.sys

0x07819000 \SystemRoot\system32\DRIVERS\btfilter.sys

0x078BE000 \SystemRoot\System32\Drivers\BTHUSB.sys

0x078D6000 \SystemRoot\System32\Drivers\bthport.sys

0x07962000 \SystemRoot\system32\DRIVERS\monitor.sys

0x07970000 \SystemRoot\System32\Drivers\RtsUVStor.sys

0x079C2000 \SystemRoot\system32\DRIVERS\usbccgp.sys

0x07229000 \SystemRoot\System32\Drivers\usbvideo.sys

0x079DF000 \SystemRoot\system32\DRIVERS\dc3d.sys

0x079F7000 \SystemRoot\system32\DRIVERS\HIDPARSE.SYS

0x07800000 \SystemRoot\system32\DRIVERS\hidusb.sys

0x05479000 \SystemRoot\system32\DRIVERS\HIDCLASS.SYS

0x05492000 \SystemRoot\system32\DRIVERS\mouhid.sys

0x055DD000 \SystemRoot\system32\DRIVERS\point64.sys

0x00580000 \SystemRoot\System32\TSDDD.dll

0x055EE000 \SystemRoot\system32\DRIVERS\kbdhid.sys

0x02200000 \SystemRoot\system32\DRIVERS\rfcomm.sys

0x04EC1000 \SystemRoot\system32\DRIVERS\BthEnum.sys

0x0222C000 \SystemRoot\system32\DRIVERS\bthpan.sys

0x02E05000 \SystemRoot\system32\DRIVERS\btath_rcp.sys

0x02E51000 \SystemRoot\system32\drivers\btath_avdt.sys

0x02E7C000 \SystemRoot\system32\drivers\btath_a2dp.sys

0x02EE6000 \SystemRoot\system32\DRIVERS\btath_hcrp.sys

0x02F32000 \SystemRoot\system32\DRIVERS\btath_flt.sys

0x02F4E000 \SystemRoot\system32\DRIVERS\btath_lwflt.sys

0x00610000 \SystemRoot\System32\cdd.dll

0x02F66000 \SystemRoot\system32\drivers\luafv.sys

0x02F89000 \SystemRoot\system32\DRIVERS\lltdio.sys

0x02F9E000 \SystemRoot\system32\DRIVERS\nwifi.sys

0x04ED1000 \SystemRoot\system32\DRIVERS\ndisuio.sys

0x02381000 \SystemRoot\system32\DRIVERS\rspndr.sys

0x05E7F000 \SystemRoot\system32\drivers\HTTP.sys

0x05F48000 \SystemRoot\system32\DRIVERS\udfs.sys

0x05F9D000 \SystemRoot\system32\DRIVERS\bowser.sys

0x05FBB000 \SystemRoot\System32\drivers\mpsdrv.sys

0x05FD3000 \SystemRoot\system32\DRIVERS\mrxsmb.sys

0x05E00000 \SystemRoot\system32\DRIVERS\mrxsmb10.sys

0x05E4E000 \SystemRoot\system32\DRIVERS\mrxsmb20.sys

0x05400000 \SystemRoot\system32\DRIVERS\kldisk.sys

0x07CE8000 \SystemRoot\system32\drivers\peauth.sys

0x07D92000 \SystemRoot\System32\DRIVERS\srvnet.sys

0x07DC3000 \SystemRoot\system32\DRIVERS\usbprint.sys

0x07DCF000 \SystemRoot\System32\Drivers\mvusbews.sys

0x07DDC000 \SystemRoot\system32\DRIVERS\usbscan.sys

0x07DED000 \SystemRoot\System32\Drivers\HPM1210FAX.sys

0x07C00000 \SystemRoot\System32\drivers\tcpipreg.sys

0x07C12000 \SystemRoot\System32\DRIVERS\srv2.sys

0x084CB000 \SystemRoot\System32\DRIVERS\srv.sys

0x08563000 \SystemRoot\System32\Drivers\fastfat.SYS

0x08599000 \??\C:\Windows\system32\drivers\semav6msr64.sys

0x77B10000 \Windows\System32\ntdll.dll

0x47BE0000 \Windows\System32\smss.exe

0xFFE30000 \Windows\System32\apisetschema.dll

0xFF0B0000 \Windows\System32\autochk.exe

0xFFDD0000 \Windows\System32\ws2_32.dll

0xFFBC0000 \Windows\System32\ole32.dll

0xFFAB0000 \Windows\System32\msctf.dll

0xFF940000 \Windows\System32\urlmon.dll

Processes (total 103):

0 System Idle Process

4 System

416 C:\Windows\System32\smss.exe

588 csrss.exe

680 C:\Windows\System32\wininit.exe

712 csrss.exe

744 C:\Windows\System32\services.exe

804 C:\Windows\System32\lsass.exe

816 C:\Windows\System32\lsm.exe

876 C:\Windows\System32\winlogon.exe

956 C:\Windows\System32\svchost.exe

164 C:\Windows\System32\svchost.exe

592 C:\Windows\System32\svchost.exe

480 C:\Windows\System32\svchost.exe

652 C:\Windows\System32\svchost.exe

1048 C:\Windows\System32\svchost.exe

1172 C:\Windows\System32\svchost.exe

1288 C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe

1312 C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe

1320 C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe

1364 C:\Windows\System32\svchost.exe

1652 wlanext.exe

1684 C:\Windows\System32\spoolsv.exe

1692 conhost.exe

1764 C:\Windows\System32\svchost.exe

1852 C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

1892 C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe

1920 C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

2024 C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\AdminService.exe

1120 C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 15.0.2\avp.exe

1284 C:\Program Files\Bonjour\mDNSResponder.exe

1660 C:\Program Files\Microsoft Office 15\ClientX64\officeclicktorun.exe

1864 C:\Windows\System32\svchost.exe

1952 C:\Program Files\HP\HP LaserJet M1210 MFP Series\ReceiveFaxUtility.exe

2056 C:\Windows\System32\HPSIsvc.exe

2084 C:\Program Files\Intel\iCLS Client\HeciServer.exe

2276 C:\Program Files (x86)\Sony\PlayMemories Home\PMBDeviceInfoProvider.exe

2376 C:\Windows\System32\svchost.exe

2412 C:\Windows\System32\svchost.exe

2452 C:\Program Files (x86)\Intel Driver Update Utility\SUR\SurSvc.exe

2584 C:\Program Files (x86)\Western Digital\WD Drive Manager\WDDriveService.exe

2640 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

2668 C:\Program Files (x86)\Dell Wireless\Ath_WlanAgent.exe

2704 C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe

2716 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVCM.EXE

2804 C:\Windows\System32\svchost.exe

3328 C:\Windows\System32\svchost.exe

3412 WmiPrvSE.exe

4080 C:\Windows\System32\dwm.exe

2568 C:\Windows\explorer.exe

2984 C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe

3964 C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe

2912 C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe

3976 C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe

4056 C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 15.0.2\avpui.exe

4280 C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

4296 C:\Windows\System32\igfxtray.exe

4308 C:\Windows\System32\hkcmd.exe

4436 C:\Windows\System32\igfxpers.exe

4444 C:\Program Files\Dell\QuickSet\quickset.exe

4548 C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

4572 C:\Program Files\iTunes\iTunesHelper.exe

4604 WmiPrvSE.exe

4640 C:\Windows\System32\igfxsrvc.exe

4844 C:\Windows\System32\SearchIndexer.exe

4964 C:\Program Files\Windows Sidebar\sidebar.exe

5116 C:\Program Files\iPod\bin\iPodService.exe

4368 C:\Users\Atom\AppData\Local\Microsoft\OneDrive\OneDrive.exe

5364 C:\Users\Atom\AppData\Roaming\Spotify\SpotifyWebHelper.exe

5648 C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe

5712 C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe

5752 C:\Program Files (x86)\Western Digital\WD Security\WDDriveAutoUnlock.exe

5760 C:\Program Files (x86)\Sony\PlayMemories Home\PMBVolumeWatcher.exe

5904 C:\Windows\System32\dllhost.exe

5940 C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

5952 C:\Windows\System32\svchost.exe

2388 C:\Windows\System32\svchost.exe

3164 C:\Program Files (x86)\Dell Update\DellUpService.exe

3288 dllhost.exe

5064 C:\Program Files\Intel\SUR\WILLAMETTE\ESRV\esrv_svc.exe

4944 C:\Program Files (x86)\Dell Update\DellUpTray.exe

6424 C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

6752 C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

7032 C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

7092 C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

7112 C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

7136 C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

6660 C:\Windows\SysWOW64\cmd.exe

6684 C:\Windows\System32\conhost.exe

6840 C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 15.0.2\plugin-nm-server.exe

5416 C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

4480 C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe

6916 C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

6392 C:\Windows\System32\svchost.exe

5636 C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

992 C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

3652 C:\Windows\splwow64.exe

5968 C:\Windows\System32\audiodg.exe

3688 C:\Users\Atom\Downloads\MBRCheck.exe

2696 C:\Windows\System32\conhost.exe

4256 C:\Windows\System32\dllhost.exe

1988 C:\Windows\SysWOW64\wermgr.exe

4760 C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe

\\.\C: --> \\.\PhysicalDrive0 at offset 0x00000005`6d200000 (NTFS)

\\.\G: --> \\.\PhysicalDrive1 at offset 0x00000000`00100000 (NTFS)

PhysicalDrive0 Model Number: ST750LM022HN-M750MBB, Rev: 2BA30001

PhysicalDrive1 Model Number: WDMy Passport 0820, Rev: 1007

Size Device Name MBR Status

--------------------------------------------

698 GB \\.\PhysicalDrive0 Windows 2008 MBR code detected

SHA1: 8DF43F2BDE2D9451948FA14B5279969C777A7979

1862 GB \\.\PhysicalDrive1 RE: Windows XP MBR code detected

SHA1: DA38B874B7713D1B51CBC449F4EF809B0DEC644A

Done!

I've asked for your thread to be moved to our malware forum so I can get some logs so we can see what is going on. Probably easiest to post the logs as you get them.

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.

click on the Addition.txt box.

Press Scan button.

It will produce a log called FRST.txt in the same directory the tool is run from.

Please copy and paste that log back here and also the second log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

Also:

Get the free version of Speccy:

http://www.filehippo...download_speccy (Look in the upper right for the Download

Latest Version button - Do NOT press the large Start Download button on the upper left!) Download, Save and Install it.

Close all browsers and open progrms before running Speccy. Run Speccy. When it finishes (the little icon in the bottom left will stop moving), File, Save as Text File, (to your desktop) note the name it gives. OK. Open the file in notepad and delete the line that gives the serial number of your Operating System. (It will be near the top about 10 lines down.) Save the file and close notepad Attach the file to your next post as it is usually too large for the forum (Click on More Reply Options then Choose file, select the file, Open, Attach this File) Uninstall Speccy.

Also:

Get Process Explorer

http://live.sysinter...com/procexp.exe

Save it to your desktop then run it (Vista or Win7 - right click and Run As Administrator).

View, Select Column, check Verified Signer, OK

Options, Verify Image Signatures

Click twice on the CPU column header to sort things by CPU usage with the big hitters at the top.

Wait a full minute then:

File, Save As, Save. Open the file Procexp.txt on your desktop and copy and paste the text to a reply.

Right click on (My) Computer and select Manage (Continue) Then click on the arrow in front of Event Viewer. Next Click on the arrow in front of Windows Logs Right click on System and Clear Log, Clear. Repeat for Application.

Reboot.

Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator. Then type (with an Enter after each line).

sfc  /scannow

(This will check your critical system files. Does this finish without complaint? IF it says it couldn't fix everything then:

Copy the next two lines:

findstr /c:"[SR]" \windows\logs\cbs\cbs.log > \windows\logs\cbs\junk.txt

notepad \windows\logs\cbs\junk.txt

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue. Right click and Paste or Edit then Paste and the copied line should appear.

Hit Enter. Copy and paste the text from notepad or if it is too big, just attach the file.)

1. Please download the Event Viewer Tool by Vino Rosso

http://images.malwar...om/vino/VEW.exe

and save it to your Desktop:

2. Right-click VEW.exe and Run AS Administrator

3. Under 'Select log to query', select:

* System

4. Under 'Select type to list', select:

* Error

* Warning

Then use the 'Number of events' as follows:

1. Click the radio button for 'Number of events'

Type 20 in the 1 to 20 box

Then click the Run button.

Notepad will open with the output log.

Please post the Output log in your next reply then repeat but select Application.

(Second time you run vew it will overwrite the first log so copy it to a reply or rename it first.)

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#1
XRad Worker

Posted 20 October 2015 - 08:07 AM

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#2
RKinner

Posted 24 October 2015 - 08:47 PM

#3
iammykyl

Posted 24 October 2015 - 10:56 PM

Similar Topics

Also tagged with one or more of these keywords: System Health Report, esrv_svc.exe, MBR Check, Windows Update, Windows 7 64 bit, troubleshooting, Kaspersky Protected Browser

Help removing a suspected Trojan

Newly built PC will not turn on. Dud motherboard?

BootMGR missing after botched update. (Resolved).

Error installing Fedora 26 : "Error checking storage configuration

Computer will not update.

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