[sheree303]

Hello, I have a hp all in one with windows 7 home premium. I downloaded windows 10 and started having problems. So I uninstalled and now computor just shuts down, screen turns black and I have to hold in button to turn all the way off and then turn back on. I did a complete restore with the disks and it still shuts down. It's been checked for hardware problems and nothing wrong? It's been well cleaned out so it shouldnt be overheating?  Thank you for your time on this matter. 

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    sheree303,

 

Have you checked for a Recovery Partition on the HDD, if not see Steps to follow for Recovery from the startup screen (during system boot) OR when unable to boot to login in screen here

 

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[phillpower2]

    sheree303,

 

Have you checked for a Recovery Partition on the HDD, if not see Steps to follow for Recovery from the startup screen (during system boot) OR when unable to boot to login in screen here

 

Tip

To ensure that you receive notification of any reply to your thread please click on the Follow this topic tab, top right corner above your OP.

[phillpower2]

Not heard back from you sheree303, do you still require assistance or is the issue now resolved, an update would be appreciated.