[Rickles]

Hi,

 

Fired up the trusty computer today, 12 01 16, and I had a pop up stating that it had some File History problems.

 

I ran:

 

Malwarebytes which came up clean. 

 

SFC /SCANNOW which said that some files could not be repaired and to look for the Log

 

Photo and Log attached.

 

Computer is an Acer TC-605 with 338 GBs in one partition and 457 GBs in the second and total used is 69.2 GBs.

 

There I stopped as I was getting out of my depth and headed over here.

 

I am in Australia so there might be Time Zone Delays.

 

Regards

Attached Thumbnails

• 

Attached Files

•  CBS.log   2.83MB   563 downloads

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Hi Rickles,
 
I found this information online give it a go and see if it fixes the corrupted file.
 

Quote from above URL
 
I would suggest you to run the below mentioned commands in elevated command prompt and check if it helps.

• Press Windows key and X at the same time.
• Choose Command Prompt (Admin) from the context menu.
• In the Command Prompt, type the following command, and then press ENTER:

          Dism /Online /Cleanup-Image /ScanHealth.
This command is used to check if an image is repairable. Scan the image to check for corruption. This operation will take several minutes.
           Dism /Online /Cleanup-Image /RestoreHealth
This command is used to repair an image.

 

Once that is finished try running sfc /scannow again.

[Nyser]

Hi Rickles,
 
I found this information online give it a go and see if it fixes the corrupted file.
 

Quote from above URL
 
I would suggest you to run the below mentioned commands in elevated command prompt and check if it helps.

• Press Windows key and X at the same time.
• Choose Command Prompt (Admin) from the context menu.
• In the Command Prompt, type the following command, and then press ENTER:

          Dism /Online /Cleanup-Image /ScanHealth.
This command is used to check if an image is repairable. Scan the image to check for corruption. This operation will take several minutes.
           Dism /Online /Cleanup-Image /RestoreHealth
This command is used to repair an image.

 

Once that is finished try running sfc /scannow again.

[Rickles]

GeekU Freshman,

 

I followed the instructions and ran Dism /Online /Cleanup-Image /ScanHealth .but the same message popped up so I am running Dism /Online /Cleanup-Image /RestoreHealth.

 

I will email the results when the machine has finished the task.

 

Regards

[Rickles]

Hi,

 

That did not take long and I got this result.

 

I shall see if anything pops up tomorrow, my time.

 

Regards

Attached Thumbnails

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[Nyser]

No problem take your time. Could you please rerun sfc /scannow and post the CBS log when you have time.

[Rickles]

Hi,

 

Fired up the computer and no pop ups.

 

Followed your instructions and it seems all clear.

 

Log and photo attached.

 

I noticed that the log folder is a couple of hundred MBs. Could I store the contents in an external backup drive?

 

Regards

Attached Thumbnails

• 

Attached Files

•  CBS.log   713.97KB   357 downloads

[Nyser]

Looks like the corrupted file has been repaired/replaced hopefully that fixes the issue, if doesn't just let us know.

 

I believe it is ok to delete the CBS logs as a fresh one will be created when needed, you can back them up in case if you would like.

[Rickles]

GeekU Freshman,

 

Thank you for your help and time.

 

I am always relieved that Geeks to Go is always just a click away.

 

I have the website link in its own folder named Help.

 

Regards

[Nyser]

No problem if you need anything else just let us know.

[Rickles]

OK thanks again and there have been no more pop ups.

 

Regards