[paulme8337]

Everything working fine up to a couple of days ago.

Now, Internet Explorer will not open. When I try to open it, small circular "timer" appears as if it is trying to open, then after a couple of seconds it disappears.

When I open Windows update, then "check for updates" it just keeps searching for an hour or more without success. I have tried to check for updates on a number of occasions but the same thing happens on each attempt.

Any ideas what might be the problem please?

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Hello paulme8337,

 

Are you able to connect to the Internet using another browser such as Chrome.

 

How do you normally connect to the Internet as in Ethernet or by way of a wireless router.

[phillpower2]

Hello paulme8337,

 

Are you able to connect to the Internet using another browser such as Chrome.

 

How do you normally connect to the Internet as in Ethernet or by way of a wireless router.

[paulme8337]

I can connect to the Internet using another browser such as Chrome - which is working fine.

 

I normally connect to the Internet as in Ethernet.

[phillpower2]

To see if this is a Windows issue download then run the All in One Repair from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

[paulme8337]

Used Tweaking.com as directed (lengthy process!).

Now finished, tried Internet Explorer - still not opening. (Google Chrome and Maxthon browsers both working fine.

Anything else I can try please?

p.s. My wife's laptop (also Win7) will also not carry out a Windows Update, but IE is opening on her machine. 

Couldn't be related to Microsoft pushing us to download Win10 which we have both rejected) by any chance?

[phillpower2]

How to repair or reinstall IE guide here

 

If no joy, download then run Speccy (free) and post the resultant url for us, details here,  this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

Not sure what is going on with Windows 7 tbh but there are quite a few articles regarding the problems Microsoft Warns Windows 7 Has Serious Problems and It's time for Microsoft to fix the Windows 7 update slowdowns are but two.

[paulme8337]

Hi phil,

Thanks but I have already tried all the suggestions in the IE guide with no success:

• You can't uninstall IE from Control Panel in Win7 - it doesn't appear as a separate program in "ControlPanel/Programs & Features/Uninstall or Change a Program"
• I've tried downloading latest version of IE (ver.11?) but when I try to load it responds that I have this version already installed!

I will download then run Speccy (free) and post the resultant url for you as suggested.

Regards

Paul

[phillpower2]

Wasn't aware that you had tried the fix at the link, sorry   hopefully Speccy will flag up something.

[paulme8337]

This is the details from running Speccy as you requested:

http://speccy.pirifo...Ul67QSaaM7tHRgc

 

Thanks again

[phillpower2]

Odd, Speccy shows Windows Update AutoUpdate: Not configured and there are no Windows updates shown to have ever been installed or attempted to be installed but failed 

 

Do you have a restore point that is before the issue first started, if not, try rolling back to an earlier version of IE (not uninstall  silly me ), "how to" here

[paulme8337]

Hi phil,

 

Just had a look at those links you sent me -  Microsoft Warns Windows 7 Has Serious Problems and It's time for Microsoft to fix the Windows 7 . Can't help but think it describes the issues I am experiencing very closely, maybe there isn't a solution?

Anyhow I'll wait until you have had chance to look at Speccy info before I give up!!!!!

 

Regards Paul

[phillpower2]

Hi Paul,

 

Did you not see my reply #11;

 

Odd, Speccy shows Windows Update AutoUpdate: Not configured and there are no Windows updates shown to have ever been installed or attempted to be installed but failed  

 

Do you have a restore point that is before the issue first started, if not, try rolling back to an earlier version of IE (not uninstall   silly me ), "how to" here

 

 

[paulme8337]

Sorry! Apologies I must have missed your reply 11.

 

1. Windows Update was set to auto update. Maybe I have cancelled that setting whilst trying basic problem solving over last couple of days before I contacted Geeks to Go?
2. Tried a System Restore when problem first started, but it did not complete successfully and all earlier restore points now appear to have been deleted
3. Last installed update I can see is 17/04/2016 for Microsoft .net framework and 06/03/2016 for Microsoft Windows

How do I roll back to earlier version of IE?

[paulme8337]

Do you still want me to follow your instructions as per your reply 10?

[paulme8337]

I know how to open Command Prompt but how do I do so as Administrator please?