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Removal instructions for Hoopla Search

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Started by Metallica , May 09 2016 01:17 AM

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#1
Metallica
Posted 09 May 2016 - 01:17 AM

Metallica

    Spyware Veteran

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Content is republished with permission from Malwarebytes.

What is Hoopla Search?

The Malwarebytes research team has determined that Hoopla Search is a browser hijacker of the Yontoo family. These so-called "hijackers" manipulate your browser(s), for example to change your startpage or searchscopes, so that the affected browser visits their site or one of their choice. This one also displays advertisements.

How do I know if my computer is effected by Hoopla Search?

This is how the first screen of the installer looks:

main.png

And you may see this Chrome extension:

warning3.png

with this information sheet:

warning1.png

and these remarks in your Chrome settings:

warning2.png

and this entry in your list of installed programs:

warning4.png

How did Hoopla Search get on my computer?

Browser hijackers use different methods for distributing themselves. This particular one was bundled with other software.

How do I remove Hoopla Search?

Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application.
  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup-version.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:
    • Enable free trial of Malwarebytes Anti-Malware Premium
    • Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • If an update is found, you will be prompted to download and install the latest version.
  • Once the program has loaded, select Scan Now. Or select the Threat Scan from the Scan menu.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of Hoopla Search?
  • No, Malwarebytes Anti-Malware removes Search Voyage completely.
  • If you are using Chrome, you may have to remove the Extension manually under Tools > Settings > Extensions. Remove the checkmark and click on the bin behind the Hoopla Search entry.
  • The Chrome extension may have been installed on other user profiles as well.
  • You should have a look at our Restore Browser page. You can read there how to fix additional browser redirect methods.
How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the Hoopla Search hijacker. It would have warned you before the application could install itself, giving you a chance to stop it before it became too late.

protection1.png


Technical details for experts

Possible signs in FRST logs:
 CHR HomePage: Default -> nt.hooplasearch.com/
 CHR DefaultSearchURL: Default -> hxxp://search.hooplasearch.com/search?q={searchTerms}
 CHR DefaultSearchKeyword: Default -> Hoopla Search
 CHR Extension: (Hoopla Search) - C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\hlleadaanbacnkkcmgkljajhkblndghp [2016-05-09]
 CHR HKLM-x32\...\Chrome\Extension: [hlleadaanbacnkkcmgkljajhkblndghp] - hxxps://clients2.google.com/service/update2/crx
 C:\Program Files (x86)\Hoopla Search

Hoopla Search (HKLM-x32\...\Hoopla Search) (Version: 2.0.5972.39826 - Hoopla Search) <==== ATTENTION
Alterations made by the installer:
File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Program Files (x86)\Hoopla Search
       Adds the file temp.exe"="5/9/2016 8:29 AM, 245664 bytes, A
       Adds the file Uninstaller.exe"="5/9/2016 7:07 AM, 372720 bytes, A
    In the existing folder C:\Users\{other user}\AppData\Local\Google\Chrome\User Data\Default\Local Storage
       Adds the file chrome-extension_hlleadaanbacnkkcmgkljajhkblndghp_0.localstorage"="5/9/2016 8:29 AM, 12288 bytes, A
    In the existing folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Local Storage
       Adds the file chrome-extension_hlleadaanbacnkkcmgkljajhkblndghp_0.localstorage"="5/9/2016 8:29 AM, 12288 bytes, A

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{99415057-7C50-439D-AA20-02D83C071B61}]
       "(Default)"="REG_SZ", "1"
       "{99415057-7C50-439D-AA20-02D83C071B61}"="REG_SZ", "{99415057-7C50-439D-AA20-02D83C071B61}"
       "1"="REG_SZ", ""
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{F83D1872-D9FF-47F8-B5A0-49CC51E24EE8}]
       "(Default)"="REG_SZ", "5def2cee-a8d3-4963-823b-1eccf04d63ee"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\hlleadaanbacnkkcmgkljajhkblndghp]
       "update_url"="REG_SZ", "https://clients2.google.com/service/update2/crx"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\HooplaSearch]
       "cg"="REG_SZ", "5def2cee-a8d3-4963-823b-1eccf04d63ee"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Hoopla Search]
       "DisplayIcon"="REG_SZ", ""C:\Program Files (x86)\Hoopla Search\uninstaller.exe""
       "DisplayName"="REG_SZ", "Hoopla Search"
       "DisplayVersion"="REG_SZ", "2.0.5972.39826"
       "EstimatedSize"="REG_DWORD", 603
       "HelpLink"="REG_SZ", "mailto:"
       "InstallDate"="REG_SZ", "20160509"
       "InstallLocation"="REG_SZ", "C:\Program Files (x86)\Hoopla Search"
       "NoModify"="REG_DWORD", 1
       "NoRepair"="REG_DWORD", 1
       "Publisher"="REG_SZ", "Hoopla Search"
       "QuietUninstallString"="REG_SZ", ""C:\Program Files (x86)\Hoopla Search\uninstaller.exe""
       "UninstallString"="REG_SZ", ""C:\Program Files (x86)\Hoopla Search\uninstaller.exe""
       "URLInfoAbout"="REG_SZ", "http://www.hooplasearch.com/support"
       "URLUpdateInfo"="REG_SZ", "http://www.hooplasearch.com"
Malwarebytes Anti-Malware log:
Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 5/9/2016
Scan Time: 8:38 AM
Logfile: mbamHooplaSearch.txt
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.05.08.04
Rootkit Database: v2016.05.06.01
License: Premium
Malware Protection: Disabled
Malicious Website Protection: Enabled
Self-protection: Enabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {username}

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 310532
Time Elapsed: 9 min, 55 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 6
PUP.Optional.Yontoo, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{99415057-7C50-439D-AA20-02D83C071B61}, Quarantined, [3b39c90a6f2a310597d0db6944beb14f], 
PUP.Optional.Yontoo, HKLM\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{99415057-7C50-439D-AA20-02D83C071B61}, Quarantined, [3b39c90a6f2a310597d0db6944beb14f], 
PUP.Optional.Yontoo, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{F83D1872-D9FF-47F8-B5A0-49CC51E24EE8}, Quarantined, [75fff8dbc7d2e056c0a8f1538d750000], 
PUP.Optional.Yontoo, HKLM\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{F83D1872-D9FF-47F8-B5A0-49CC51E24EE8}, Quarantined, [75fff8dbc7d2e056c0a8f1538d750000], 
PUP.Optional.Yontoo, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\Hoopla Search, Quarantined, [b4c02ba8a2f74de9ce7013b59968956b], 
PUP.Optional.Yontoo, HKLM\SOFTWARE\WOW6432NODE\HooplaSearch, Quarantined, [9ed6d9faa0f97bbb3b4be9e3649fbf41], 

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 9
PUP.Optional.Yontoo, C:\Program Files (x86)\Hoopla Search, Quarantined, [086c854eefaaa6904b1427744fb3659b], 
PUP.Optional.Yontoo, C:\Users\{username}\AppData\Local\Temp\Hoopla Search, Quarantined, [175d1eb5fd9c1f17abb5d5c660a2f40c], 
PUP.Optional.Yontoo, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\hlleadaanbacnkkcmgkljajhkblndghp\1.0.5962.40051_0, Quarantined, [76feb3200c8d1f17e9d8e07e48bc06fa], 
PUP.Optional.Yontoo, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\hlleadaanbacnkkcmgkljajhkblndghp\1.0.5962.40051_0\html, Quarantined, [76feb3200c8d1f17e9d8e07e48bc06fa], 
PUP.Optional.Yontoo, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\hlleadaanbacnkkcmgkljajhkblndghp\1.0.5962.40051_0\images, Quarantined, [76feb3200c8d1f17e9d8e07e48bc06fa], 
PUP.Optional.Yontoo, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\hlleadaanbacnkkcmgkljajhkblndghp\1.0.5962.40051_0\newtab, Quarantined, [76feb3200c8d1f17e9d8e07e48bc06fa], 
PUP.Optional.Yontoo, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\hlleadaanbacnkkcmgkljajhkblndghp\1.0.5962.40051_0\scripts, Quarantined, [76feb3200c8d1f17e9d8e07e48bc06fa], 
PUP.Optional.Yontoo, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\hlleadaanbacnkkcmgkljajhkblndghp\1.0.5962.40051_0\_metadata, Quarantined, [76feb3200c8d1f17e9d8e07e48bc06fa], 
PUP.Optional.Yontoo, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\hlleadaanbacnkkcmgkljajhkblndghp, Quarantined, [76feb3200c8d1f17e9d8e07e48bc06fa], 

Files: 12
PUP.Optional.Yontoo, C:\Users\{username}\Desktop\setup.exe, Quarantined, [91e3fbd89108c86e71bf0f8a22dfa060], 
PUP.Optional.Yontoo, C:\Program Files (x86)\Hoopla Search\temp.exe, Quarantined, [7103cb08b6e385b1c9755c6cd82948b8], 
PUP.Optional.Yontoo, C:\Program Files (x86)\Hoopla Search\Uninstaller.exe, Quarantined, [b4c02ba8a2f74de9ce7013b59968956b], 
PUP.Optional.Yontoo, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\hlleadaanbacnkkcmgkljajhkblndghp\1.0.5962.40051_0\manifest.json, Quarantined, [76feb3200c8d1f17e9d8e07e48bc06fa], 
PUP.Optional.Yontoo, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\hlleadaanbacnkkcmgkljajhkblndghp\1.0.5962.40051_0\html\modal.css, Quarantined, [76feb3200c8d1f17e9d8e07e48bc06fa], 
PUP.Optional.Yontoo, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\hlleadaanbacnkkcmgkljajhkblndghp\1.0.5962.40051_0\html\modal.html, Quarantined, [76feb3200c8d1f17e9d8e07e48bc06fa], 
PUP.Optional.Yontoo, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\hlleadaanbacnkkcmgkljajhkblndghp\1.0.5962.40051_0\images\icon48.png, Quarantined, [76feb3200c8d1f17e9d8e07e48bc06fa], 
PUP.Optional.Yontoo, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\hlleadaanbacnkkcmgkljajhkblndghp\1.0.5962.40051_0\newtab\newtab.html, Quarantined, [76feb3200c8d1f17e9d8e07e48bc06fa], 
PUP.Optional.Yontoo, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\hlleadaanbacnkkcmgkljajhkblndghp\1.0.5962.40051_0\scripts\background.js, Quarantined, [76feb3200c8d1f17e9d8e07e48bc06fa], 
PUP.Optional.Yontoo, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\hlleadaanbacnkkcmgkljajhkblndghp\1.0.5962.40051_0\scripts\foreground.js, Quarantined, [76feb3200c8d1f17e9d8e07e48bc06fa], 
PUP.Optional.Yontoo, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\hlleadaanbacnkkcmgkljajhkblndghp\1.0.5962.40051_0\_metadata\computed_hashes.json, Quarantined, [76feb3200c8d1f17e9d8e07e48bc06fa], 
PUP.Optional.Yontoo, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\hlleadaanbacnkkcmgkljajhkblndghp\1.0.5962.40051_0\_metadata\verified_contents.json, Quarantined, [76feb3200c8d1f17e9d8e07e48bc06fa], 

Physical Sectors: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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