[L1nd@]

I Upgraded to Windows 10 last year. Yesterday I got a popup when I turned the laptop on to ask me to update (This is usually done automatically) I did has the pop up box said but now I am having probs when I turn on comp I get a popup saying something like Policy client service cannot load, It comes and gos so quickly I cannot catch the full message., I am then unable to open icons on my desktop including google but I can use IE any solutions??? Thankyou

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   L1nd@,

 

Download then run the Windows All in One Repair (free)  from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

[phillpower2]

   L1nd@,

 

Download then run the Windows All in One Repair (free)  from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

[L1nd@]

Thankyou for your answer I did has you suggested but although it says it is free it then asks you for payment once it has scanned your pc

[phillpower2]

There is a free version and a Pro version, just run the free version and it never asked me for any payment, see attachment below;

 

 

[L1nd@]

Could you possibly send me a link has the last link I definitely pressed the free version but it asked for payment at the end of the scan or a key, have I downloaded the right thing I am wondering  

[phillpower2]

Uninstall the present version of the AIO tool then from the same site download the portable version to a USB thumb drive and try that please.

[L1nd@]

Reimage is what I downloaded I think I have downloaded the wrong thing sorry I need directions

[L1nd@]

Ok I have deleted reimage and downloaded the correct AIO I now have another problem it asks me to open the laptop in safe mode which I press yes to, when my laptop try's to open in safe mode it says my password is invalid?? I can open windows with my password just not in safe mode?

[phillpower2]

Temporarily disable your password, "how to" here

[L1nd@]

No that hasn't worked I have followed the instructions 3 times now and I am still having to sign in sorry

[phillpower2]

Best Answer

Apologies for the delay getting back to you, other commitments are taking up my time at the moment. 

 

Please try a Windows 10 refresh, steps courtesy of Brink here

 

It could be later on today or tomorrow before I can get back to you I`m afraid 

[L1nd@]

No problem re the delay, you dont need to apologise, I understand your time  is kindly given freely, and I am grateful of your help I will carry out your last instructions and post back shortly Thank you

[L1nd@]

I am not confident in doing the windows 10 refresh is this the only way to get around my problem

[phillpower2]

Thank you for being so understanding, it is appreciated 

 

The truth is that a refresh may not even resolve the issue but it is the next best thing to a clean installation of Windows 10 + it does not affect your personal data, you may need to reinstall some apps but that is easy as a file of any apps that need to be reinstalled is created for you, see mine attached that was created when I had to do a refresh.

 

Is this a brand name computer such as Dell or HP etc, reason that I ask is that many people with brand name computers have had problems after upgrading to Windows 10 and the only two ways to put things right was either reverting back to the previous OS or doing a clean install of Windows 10.

[L1nd@]

Its a Lenovo windows 10 has worked fine up until I got the popup other day to upgrade I dont understand why it is ok with IE but Google chrome maybe it is Google chrome I need to update ? I am away now till Sunday will try take google chrome off and reinstate that see what happens I will let you know Once again Thankyou