[msbug]

My computer just keeps spinning and takes forever to load anything for the past week. I have a Windows 7 HP laptop. I did my MSE and Malwarebytes scan and came up with nothing. Now tonight it came up a couple of times with Driver IRQL and I couldn't read the rest because the computer went to the start in safemode or normal. I can follow instructions pretty well, but I am not a computer whiz. Thank you.

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Hello msbug,

 

The DRIVER IRQL NOT LESS OR EQUAL tcpip.sys error is commonly associated with network drivers be it ethernet or wireless but it can also involve bluetooth and the internet connection in general.

 

How does the computer behave if you boot into Safe Mode only (no networking).

 

How does the computer behave if you boot into Safe Mode with Networking.

[phillpower2]

Hello msbug,

 

The DRIVER IRQL NOT LESS OR EQUAL tcpip.sys error is commonly associated with network drivers be it ethernet or wireless but it can also involve bluetooth and the internet connection in general.

 

How does the computer behave if you boot into Safe Mode only (no networking).

 

How does the computer behave if you boot into Safe Mode with Networking.

[phillpower2]

Not heard back from you msbug, do you still require assistance or is the issue now resolved, an update would be appreciated.

[msbug]

Sorry. Dealing with a Hurricane the last few days. It only popped up with that Driver message once and not again. I refreshed Firefox and it began to work quicker, but now it is slowing down again. Not everytime, but some times. I haven't tried what you suggested but will try. Thanks.

 

Was looking on a site and a firefox patch update came up and I think that it is not a true firefox update. I have done my scans and no virus or trojans.

Edited by msbug, 11 October 2016 - 07:00 PM.

[phillpower2]

No worries, we understand that computer problems will be the last thing on your mind..

 

FF info acknowledged.

 

Back to the following please;

 

How does the computer behave if you boot into Safe Mode only (no networking).

 

 

 

How does the computer behave if you boot into Safe Mode with Networking.

 

 

[msbug]

I did safemode with networking and it seemed to be faster and worked fine, but only tried it for 15 minutes. Without networking, I played a game and it was ok.

[phillpower2]

Looks like a third party driver or program is causing the issue then, remember in my reply #2 I mentioned the following;

 

The DRIVER IRQL NOT LESS OR EQUAL tcpip.sys error is commonly associated with network drivers be it ethernet or wireless but it can also involve bluetooth and the internet connection in general.

 

 

Can we first of all check for any dmp files that may be available;

 

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.

 

2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.

 

3. Upload the zip folder using the More Reply Options tab then the Attach button, bottom left of the dialogue input box 

[msbug]

Hope this is correct. Thanks.

Attached Files

•  100316-18439-01.dmp - Shortcut.zip   565bytes   317 downloads

[msbug]

Well, I had a question on my TWC bill and while we were talking she said I had the wrong modem for extreme speeds. I just turned it in and now my computer works betdter for now. Could that be what was wrong? I will see if it works better.

[phillpower2]

Well, I had a question on my TWC bill and while we were talking she said I had the wrong modem for extreme speeds. I just turned it in and now my computer works betdter for now. Could that be what was wrong? I will see if it works better.

 

Not sure on that, an under performing modem would normally just be slow to connect and regularily timing out etc, not likely that it would cause the computer to blue screen.

 

Thanks FreeBooter 

[msbug]

I have wireless. The Driver message only came up once and hasn't since then. So far last night and this morning the computer is not timing out. I have three of those files. I right clicked and said send to desktop and then chose one for zip. Once the files come up how do I send to desktop? Sorry not overly computer literate.

[phillpower2]

I have wireless.

 

 

And so are using a wireless router, possibly one with a built in modem, this still does not explain why you were told that you had "the wrong modem for extreme speeds" whatever that even means 

 

The Driver message only came up once and hasn't since then

 

 

From your OP;

 

Now tonight it came up a couple of times with Driver IRQL and I couldn't read the rest because the computer went to the start in safemode or normal.

 

 

Are we talking about the same error message here.

 

Can`t really explain any other way how to save and upload the dmp files;

 

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.

2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.

3. Upload the zip folder using the More Reply Options tab then the Attach button, bottom left of the dialogue input box 

[msbug]

 I pull up the dump files and right click. It has send to: desktop(shortcut). I did that and then right clicked and make zip folder. Am I putting it on the desktop wrong. Sorry. Never did this.

[msbug]

Hope this is it.

Attached Files

•  100416-27050-01.dmp - Shortcut.zip   564bytes   339 downloads

[phillpower2]

Sorry but that is the shortcut again, are you copying the contents of the dmp file to the desktop first;

 

1: Navigate to C:\Windows\Minidump and drag the contents to your desktop.

2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.

3. Upload the zip folder using the More Reply Options tab then the Attach button, bottom left of the dialogue input box