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compaq presarip cq50 internet issues

Started by Alices Wonderland , Dec 08 2016 08:07 AM

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#1
Alices Wonderland

Posted 08 December 2016 - 08:07 AM

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how do i fix this issue?

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#2
Alices Wonderland

Posted 08 December 2016 - 10:35 AM

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yes every other device in my home is connected to the router even my husbands laptop works...

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#3
Alices Wonderland

Posted 08 December 2016 - 01:29 PM

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the echo, global, and the interface all failed to reset it says the requested operation requires elevation to be reset on all 3.. restarting my computer now

Edited by Alices Wonderland, 08 December 2016 - 01:30 PM.

#4
Alices Wonderland

Posted 08 December 2016 - 01:32 PM

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didnt do anything

#5
Alices Wonderland

Posted 09 December 2016 - 08:24 PM

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i did everything that you told me

#6
Alices Wonderland

Posted 09 December 2016 - 08:29 PM

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Have you executed the Netsh command from Command Prompt that is open as a administrator?

I apologize i must have typed in the command wrong. I went back to your first response and typed it in again it says global and interface are ok and reboot is required so i am doing that now... then what?

#7
Alices Wonderland

Posted 09 December 2016 - 08:31 PM

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the network still says identifying

#8
Alices Wonderland

Posted 09 December 2016 - 08:43 PM

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#9
Alices Wonderland

Posted 10 December 2016 - 12:21 AM

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no i have not where do i get the driver?

#10
Alices Wonderland

Posted 10 December 2016 - 12:22 AM

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how do i connect my router with rj45

#11
123Runner

Posted 10 December 2016 - 06:40 AM

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Have you tried resetting the modem and the router?

Just unplug the power on both devices and plug in again.

Generally you do the modem first and router 2nd.

#12
Alices Wonderland

Posted 12 December 2016 - 09:26 PM

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I do apologize. I was having a hard time understanding what you wanted me to do, maybe we can start over?.. and some of the things you had me download needed the laptop to be connected to the internet... but i cant connect to the wireless internet....

#13
Alices Wonderland

Posted 12 December 2016 - 09:35 PM

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Have you tried resetting the modem and the router?

Just unplug the power on both devices and plug in again.

Generally you do the modem first and router 2nd.

i followed your command prompts correctly this time i believe and this is what came up. And yes I just realized I am able to connect to a Lan.