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Removal instructions for SoftPlanet Update Manager

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Started by Metallica , Feb 16 2017 02:49 AM

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#1
Metallica
Posted 16 February 2017 - 02:49 AM

Metallica

    Spyware Veteran

  • GeekU Moderator
  • 33,101 posts
Content is republished with permission from Malwarebytes.

What is SoftPlanet Update Manager?

The Malwarebytes research team has determined that SoftPlanet Update Manager is adware. These adware applications display advertisements not originating from the sites you are browsing.

How do I know if my computer is affected by SoftPlanet Update Manager?

You may see these warnings during install:

warning1.png

warning2.png

this icon on your desktop and in your startmenu:

icons.png

You may see this entry in your list of installed programs:

warning4.png

and this entry in your Scheduled Tasks:

warning3.png

This is the main screen of the program:

main.png

How did SoftPlanet Update Manager get on my computer?

Adware applications use different methods for distributing themselves. This particular one was bundled with other software.

How do I remove SoftPlanet Update Manager?

Our program Malwarebytes can detect and remove this potentially unwanted program.
  • Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of SoftPlanet Update Manager?
  • No, Malwarebytes removes SoftPlanet Update Manager completely.
  • This PUP creates some scheduled tasks. You can read here how to check for and, if necessary, remove Scheduled Tasks.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this adware.

As you can see below the full version of Malwarebytes would have protected you against the SoftPlanet Update Manager adware. It would have warned you before the adware could install itself, giving you a chance to stop it before it became too late.

protection1.png

The web protection module also blocks some of the connections the installer tries to make:
 
protection2.png

Technical details for experts

Possible signs in FRST logs:


 (Secure Download Ltd.) C:\Program Files (x86)\SoftPlanet Software Assistant\spassist.exe
 C:\Windows\System32\Tasks\SoftPlanet Software Assistant
 C:\Users\{username}\AppData\Local\SoftPlanet
 C:\Users\Public\Desktop\SoftPlanet Software Assistant.lnk
 C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SoftPlanet Software Assistant
 C:\Program Files (x86)\SoftPlanet Software Assistant

SoftPlanet Software Assistant version 1.19 (HKLM-x32\...\{C87BD92A-FDDE-42C5-84F7-5159BEC08A01}_is1) (Version: 1.19 - Secure Download Ltd.)
Task: {EC535BD8-953E-4497-BCE7-71C730BD2C6D} - System32\Tasks\SoftPlanet Software Assistant => C:\Program Files (x86)\SoftPlanet Software Assistant\spassist.exe [2013-12-09] (Secure Download Ltd.)
Alterations made by the installer:
File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Program Files (x86)\SoftPlanet Software Assistant
       Adds the file spassist.exe"="12/9/2013 6:12 PM, 4511072 bytes, A
       Adds the file unins000.dat"="2/16/2017 8:41 AM, 9422 bytes, A
       Adds the file unins000.exe"="2/16/2017 8:41 AM, 718497 bytes, A
    Adds the folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SoftPlanet Software Assistant
       Adds the file SoftPlanet Software Assistant.lnk"="2/16/2017 8:41 AM, 1172 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\SoftPlanet\Software Assistant
       Adds the file latest.xml"="2/16/2017 8:41 AM, 2480 bytes, A
       Adds the file lr.xml"="2/16/2017 8:41 AM, 1201 bytes, A
       Adds the file prev.xml"="2/16/2017 8:41 AM, 2480 bytes, A
       Adds the file recom.xml"="2/16/2017 8:41 AM, 1250 bytes, A
       Adds the file table.html"="2/16/2017 8:41 AM, 16345 bytes, A
       Adds the file template.html"="2/16/2017 8:41 AM, 13847 bytes, A
    In the existing folder C:\Users\Public\Desktop
       Adds the file SoftPlanet Software Assistant.lnk"="2/16/2017 8:41 AM, 1154 bytes, A
    In the existing folder C:\Windows\System32\Tasks
       Adds the file SoftPlanet Software Assistant"="2/16/2017 8:41 AM, 3320 bytes, A

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{C87BD92A-FDDE-42C5-84F7-5159BEC08A01}_is1]
       "DisplayName"="REG_SZ", "SoftPlanet Software Assistant version 1.19"
       "DisplayVersion"="REG_SZ", "1.19"
       "EstimatedSize"="REG_DWORD", 5095
       "HelpLink"="REG_SZ", "http://www.softplanet.com/"
       "Inno Setup: App Path"="REG_SZ", "C:\Program Files (x86)\SoftPlanet Software Assistant"
       "Inno Setup: Deselected Tasks"="REG_SZ", ""
       "Inno Setup: Icon Group"="REG_SZ", "SoftPlanet Software Assistant"
       "Inno Setup: Language"="REG_SZ", "english"
       "Inno Setup: Selected Tasks"="REG_SZ", "desktopicon"
       "Inno Setup: Setup Version"="REG_SZ", "5.5.4 (a)"
       "Inno Setup: User"="REG_SZ", "{username}"
       "InstallDate"="REG_SZ", "20170216"
       "InstallLocation"="REG_SZ", "C:\Program Files (x86)\SoftPlanet Software Assistant\"
       "MajorVersion"="REG_DWORD", 1
       "MinorVersion"="REG_DWORD", 19
       "NoModify"="REG_DWORD", 1
       "NoRepair"="REG_DWORD", 1
       "Publisher"="REG_SZ", "Secure Download Ltd."
       "QuietUninstallString"="REG_SZ", ""C:\Program Files (x86)\SoftPlanet Software Assistant\unins000.exe" /SILENT"
       "UninstallString"="REG_SZ", ""C:\Program Files (x86)\SoftPlanet Software Assistant\unins000.exe""
       "URLInfoAbout"="REG_SZ", "http://www.softplanet.com/"
       "URLUpdateInfo"="REG_SZ", "http://www.softplanet.com/"
    [HKEY_CURRENT_USER\Software\SoftPlanet\Software Assistant]
       "CID"="REG_SZ", "FFC59ABF-9501-44E4-8A8B-DAA6A431C9D1"
       "FirstRun"="REG_SZ", "No"
       "InstallDate"="REG_SZ", "2/16/2017 8:41:20 AM"
       "LastFetch"="REG_SZ", "2/16/2017 8:41:20 AM"
       "LastNotify"="REG_SZ", "1/17/2017 8:41:20 AM"
       "ref"="REG_SZ", "sa"
       "Version"="REG_SZ", "1.19"
Malwarebytes log:
Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 2/16/17
Scan Time: 8:47 AM
Logfile: mbamSoftplanet.txt
Administrator: Yes

-Software Information-
Version: 3.0.5.1299
Components Version: 1.0.43
Update Package Version: 1.0.1274
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 360268
Time Elapsed: 1 min, 32 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 1
PUP.Optional.SecureDownload, C:\PROGRAM FILES (X86)\SOFTPLANET SOFTWARE ASSISTANT\SPASSIST.EXE, Quarantined, [2862], [181161],1.0.1274

Module: 1
PUP.Optional.SecureDownload, C:\PROGRAM FILES (X86)\SOFTPLANET SOFTWARE ASSISTANT\SPASSIST.EXE, Quarantined, [2862], [181161],1.0.1274

Registry Key: 4
PUP.Optional.SecureDownload, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{C87BD92A-FDDE-42C5-84F7-5159BEC08A01}_is1, Delete-on-Reboot, [2862], [181161],1.0.1274
PUP.Optional.SecureDownload, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\SoftPlanet Software Assistant, Delete-on-Reboot, [2862], [370771],1.0.1274
PUP.Optional.SecureDownload, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{EC535BD8-953E-4497-BCE7-71C730BD2C6D}, Delete-on-Reboot, [2862], [370772],1.0.1274
PUP.Optional.SecureDownload, HKCU\SOFTWARE\SOFTPLANET\Software Assistant, Delete-on-Reboot, [2862], [251994],1.0.1274

Registry Value: 1
PUP.Optional.SecureDownload, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{EC535BD8-953E-4497-BCE7-71C730BD2C6D}|PATH, Delete-on-Reboot, [2862], [370772],1.0.1274

Data Stream: 0
(No malicious items detected)

Folder: 4
PUP.Optional.SecureDownload, C:\PROGRAM FILES (X86)\SoftPlanet Software Assistant, Delete-on-Reboot, [2862], [181161],1.0.1274
PUP.Optional.SecureDownload, C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\SOFTPLANET SOFTWARE ASSISTANT, Delete-on-Reboot, [2862], [181176],1.0.1274
PUP.Optional.SecureDownload, C:\Users\{username}\AppData\Local\SoftPlanet\Software Assistant, Delete-on-Reboot, [2862], [251888],1.0.1274
PUP.Optional.SecureDownload, C:\USERS\{username}\APPDATA\LOCAL\SOFTPLANET, Delete-on-Reboot, [2862], [251888],1.0.1274

File: 12
PUP.Optional.SecureDownload, C:\PROGRAM FILES (X86)\SOFTPLANET SOFTWARE ASSISTANT\SPASSIST.EXE, Delete-on-Reboot, [2862], [181161],1.0.1274
PUP.Optional.SecureDownload, C:\Program Files (x86)\SoftPlanet Software Assistant\unins000.dat, Delete-on-Reboot, [2862], [181161],1.0.1274
PUP.Optional.SecureDownload, C:\Program Files (x86)\SoftPlanet Software Assistant\unins000.exe, Delete-on-Reboot, [2862], [181161],1.0.1274
PUP.Optional.SecureDownload, C:\USERS\PUBLIC\DESKTOP\SOFTPLANET SOFTWARE ASSISTANT.LNK, Delete-on-Reboot, [2862], [251887],1.0.1274
PUP.Optional.SecureDownload, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SoftPlanet Software Assistant\SoftPlanet Software Assistant.lnk, Delete-on-Reboot, [2862], [181176],1.0.1274
PUP.Optional.SecureDownload, C:\USERS\{username}\APPDATA\LOCAL\SOFTPLANET\SOFTWARE ASSISTANT\TABLE.HTML, Delete-on-Reboot, [2862], [251888],1.0.1274
PUP.Optional.SecureDownload, C:\Users\{username}\AppData\Local\SoftPlanet\Software Assistant\latest.xml, Delete-on-Reboot, [2862], [251888],1.0.1274
PUP.Optional.SecureDownload, C:\Users\{username}\AppData\Local\SoftPlanet\Software Assistant\lr.xml, Delete-on-Reboot, [2862], [251888],1.0.1274
PUP.Optional.SecureDownload, C:\Users\{username}\AppData\Local\SoftPlanet\Software Assistant\prev.xml, Delete-on-Reboot, [2862], [251888],1.0.1274
PUP.Optional.SecureDownload, C:\Users\{username}\AppData\Local\SoftPlanet\Software Assistant\recom.xml, Delete-on-Reboot, [2862], [251888],1.0.1274
PUP.Optional.SecureDownload, C:\Users\{username}\AppData\Local\SoftPlanet\Software Assistant\template.html, Delete-on-Reboot, [2862], [251888],1.0.1274
PUP.Optional.SecureDownload, C:\WINDOWS\SYSTEM32\TASKS\SOFTPLANET SOFTWARE ASSISTANT, Delete-on-Reboot, [2862], [251889],1.0.1274

Physical Sector: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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