[adifrank]

Hi.

I'm using a Sager NP8152-S laptop, running Windows 10.

I've had it for approximately 9 months.

since a few days ago, every time I want to shutdown the laptop or restart it, I get a message that there's a process still running that requires to force quit it, to continue to shutdown/restart the computer.

The message looks like this: 

 

When looking at my task manager I see a process with a similar icon (possibly related?)

 

 

I tried googling the issue but didn't find any helpful hits. Can anyone please help me troubleshoot this issue? 

 

Thanks

 

[Advertisements]

mine will do the same thing when i don't shut down any open programs first. the forced shutdown is a concern but when i shut all programs down first, the machine shuts down very quickly.

[lvlpost]

mine will do the same thing when i don't shut down any open programs first. the forced shutdown is a concern but when i shut all programs down first, the machine shuts down very quickly.

[adifrank]

Hi guys, thanks for the replies 

Just to be clear — I don't really know what this program is. 

It is not a program I ever used or started. I definitely did not install it. In fact I can't find how access this program even if I want to.

I think it came installed with the laptop.

The thing is, I never had this issue until a few days ago.

Edited by adifrank, 30 May 2017 - 05:33 AM.

[phillpower2]

Hello folks 

 

That is s Clevo/Sager tool that allows you to customise your keyboard shortcuts, as you don`t use or seem to want it see if you can remove it in the apps, see tutorial courtesy of Brink here

[adifrank]

Hi Phil,

As I said, I don't see the program anywhere or know how to access it.

I cannot find anything called "HotKey" or "HKey" in the list of applications, so even if I wanted to remove it,  I do not know how.

 

That being said, I would really rather not remove it, if I didn't have to. The fact that the program exists on my system doesn't bother me. But why is it suddenly causing this problem after 9 months of smooth sailing? I was hoping there was some way to just fix the issue rather than uninstall the software.

[phillpower2]

Hello adifrank,

 

It could have come from a recent update but can`t say for sure, if it is not in apps lets try something else;

 

Can you post an Autoruns log for us, see here  

 

1: Extract the Autoruns Zip file contents to a folder.

2: Double-click the "Autoruns.exe".

3: Click on the "Hide Signed Microsoft and Windows Entries” option.

4: Go to File then to Export As or Save in some versions.

5: Save AutoRuns.txt file to known location like your Desktop > when you click on File > Save you will then get the option to Save as type, click the drop down tab, change it to Text and then click the Save button.

6: Attach to your next reply.

 

Tutorial here

[adifrank]

Autoruns attached.

 

I couldn't find a "Hide Signed Microsoft and Windows Entries” option to click on

But under Options I marked "Hide Microsoft Entries" and Hide Windows Entries" like so (hope this is what you meant):

http://i.imgur.com/A1UNtPy.png

 

(Edit: Hmm I clicked the attachment button and attached the txt file, but don't see anything attached to my previous entry. Please let me know if to re-upload)

Edited by adifrank, 31 May 2017 - 03:29 AM.

[phillpower2]

I couldn't find a "Hide Signed Microsoft and Windows Entries” option to click on

 

 

You found it, must change my canned txt accordingly 

 

After Choose File did you then click on the Attach This File tab.

[adifrank]

Okay -- should be attached now : )

Attached Files

•  Autoruns.txt   90.31KB   1089 downloads

[phillpower2]

Best Answer

Thanks 

 

Create a new system restore point.

Run Autoruns as Admin.

Disable only the following two entries, restart the computer and test.

 

+ "Hotkey.lnk" "HkeyTray" "CLEVO CO." "c:\program files (x86)\hotkey\hkeytray.exe" "8/18/2016 5:13 PM" ""

+ "PowerBiosServer" "CLEVO Hotkey Service" "CLEVO CO." "c:\program files (x86)\hotkey\hotkeyservice.exe" "8/10/2016 4:37 AM" ""

 

Just so that you are aware, you should be ok but there is an outside chance that your shortcut keys may be affected. 

[adifrank]

Problem solved and no issues with shortcuts that I can tell (just tried a few).

Thanks Phil : )

[phillpower2]

You are welcome adifrank 

 

Glad we could help and thank you for the follow up