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Audio stuttering and massive lag playing games

Started by Mengsk , Jun 25 2017 06:06 PM

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#16
RKinner

Posted 01 July 2017 - 04:30 AM

Malware Expert

Expert
24,638 posts

Right click on (My) Computer and select Manage (Continue) Then click on the arrow in front of Event Viewer. Next Click on the arrow in front of Windows Logs Right click on System and Clear Log, Clear. Repeat for Application.

Reboot.

Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator. Then type (with an Enter after each line).

sfc  /scannow

(This will check your critical system files. Does this finish without complaint? IF it says it couldn't fix everything then:

Copy the next two lines:

findstr  /c:"[SR]"  \windows\logs\cbs\cbs.log  >  \windows\logs\cbs\junk.txt

notepad \windows\logs\cbs\junk.txt

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue. Right click and Paste or Edit then Paste and the copied line should appear.

Hit Enter. Copy and paste the text from notepad or if it is too big, just attach the file.)

1. Please download the Event Viewer Tool by Vino Rosso

http://images.malwar...om/vino/VEW.exe

and save it to your Desktop:

2. Right-click VEW.exe and Run AS Administrator

3. Under 'Select log to query', select:

* System

4. Under 'Select type to list', select:

* Error

* Warning

Then use the 'Number of events' as follows:

1. Click the radio button for 'Number of events'

Type 20 in the 1 to 20 box

Then click the Run button.

Notepad will open with the output log.

Please post the Output log in your next reply then repeat but select Application. (Each time you run VEW it overwrites the log so copy the first one to a Reply or rename it before running it a second time.)

In the Search box type: dxdiag

wait for it to find it. Right click on dxdiag.exe and Run As Admin.

If you have a 64 bit system then click on Run 64 bit DxDiag.

Once it finishes (green line in bottom left goes away)

Save All Information. Point it at your desktop and it should save it as dxdiag.txt.

Exit

Double click on dxdiag.txt and copy and paste the text into a reply.

See if you can run DPC Latency Checker:

http://www.thesycon....ncy_check.shtml

The download is:

http://www.thesycon....clat/dpclat.exe

Just download, save and run it by right click and run as admin.

I assume you will see some red columns as in the second picture.

If that is the case try their section on

Analysing drop-out problems with DPC Latency Checker

and see if you can find which driver is causing the red columns. Note their warning about which drivers you should not disable.

If you find one, leave it disabled and run a process explore log. Remember to wait 60 seconds to let it settle before saving the log. If you have to renable the driver to post that's OK.

#17
Mengsk

Posted 01 July 2017 - 12:10 PM

Member

Topic Starter
Member
12 posts

I didn't quite understand this "I assume you will see some red columns as in the second picture." what 2nd picture? All I see is a graph with green columns, it never went into red. Should I try playing my game while running that program?

VEWapplication.txt 4.76KB 204 downloads

VEWsystem.txt 622bytes 207 downloads

DxDiag.txt 36.61KB 210 downloads

junk.txt 43.77KB 186 downloads

#18
RKinner

Posted 01 July 2017 - 02:38 PM

Malware Expert

Expert
24,638 posts

Something went wrong with the DPC Latency link it should be:

http://www.thesycon.de/eng/latency_check.shtml

The forum software likes to squeeze the links down to save space or something and sometimes does it wrong. If you are seeing all green then it's probably not a latency issue especially if it tells you that The machine should be able to handle real time streaming... Wouldn't hurt to try it with your game.

Junk file looks good so no problems with system files.

DxDiag is reporting that

The file xspltspk.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.

Sometimes windows will not even let an unsigned file run so you should check with the software maker for an update. Do you need Xsplit in order to play the game? Perhaps you can uninstall it as a troubleshooting measure.

VEW shows a problem with something called: Muzecast

Appears to be part of Vorlan.HomeDJ. Is this something that has to be on your PC? Can you try uninstalling it?

NVIDIA Corporation\NvContainer\nvcontainer.exe) has opened key \REGISTRY\USER\S-1-5-21-94854085-1135197025-3237388868-1000\Software\NVIDIA Corporation\Global\ShadowPlay

This is GeForce Experience. Perhaps there is a newer version or perhaps you do not need it at all?

http://www.tomsguide...experience.html

Event: 56 Source: Application Popup

Driver ACPI returned invalid ID for a child device

Seems to be related to Renesas USB 3.0 driver or the BIOS.

https://communities....om/thread/27039

Let's run Minitoolbox so I can see what you have installed:

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:

Flush DNS

Report IE Proxy Settings

Report FF Proxy Settings

List content of Hosts

List IP configuration

List Winsock Entries

List last 10 Event Viewer Errors

List Installed Programs

List Devices

List Users, Partitions and Memory size.

List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

If you make sure that only the items I listed are checked it will not make any changes to your PC.

#19
Mengsk

Posted 02 July 2017 - 01:39 AM

Member

Topic Starter
Member
12 posts

I do use Muzecast for music streaming to my phone and xplit to play games on my computer so both are "needed" unless there of course is a better alternative but that I'm not sure of. The GeForce Experience was recently downloaded to help me check to see if any outdated drivers were causing this slow down but it didn't seem to do anything so that program isn't a requirement to have.
There is one thing I should mention, my first 2 USB ports on my computer, the 2.0 USB slots do seem to have an issue, they don't even work with my gaming controller which I use the xplit for.

MiniToolBox by Farbar Version: 17-06-2016

Ran by Mengsk (administrator) on 02-07-2017 at 02:32:39

Running from "C:\Users\Mengsk\Desktop"

Microsoft Windows 7 Ultimate Service Pack 1 (X64)

Model: H170-D3HP Manufacturer: Gigabyte Technology Co., Ltd.

Boot Mode: Normal

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.

No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

========================= IP Configuration: ================================

Intel® Ethernet Connection (2) I219-V = Local Area Connection (Connected)

avast! SecureLine TAP Adapter v3 = SecureLine (Hardware not present)

# ----------------------------------

# IPv4 Configuration

# ----------------------------------

pushd interface ipv4

reset

set global icmpredirects=enabled

popd

# End of IPv4 configuration

Windows IP Configuration

Host Name . . . . . . . . . . . . : Mengsk-PC

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : hsd1.il.comcast.net.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.il.comcast.net.

Description . . . . . . . . . . . : Intel® Ethernet Connection (2) I219-V

Physical Address. . . . . . . . . : 40-8D-5C-58-F3-F3

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IPv6 Address. . . . . . . . . . . : 2601:246:4000:f690:fcae:5c7:ae2b:44d1(Preferred)

Temporary IPv6 Address. . . . . . : 2601:246:4000:f690:f153:c80c:aeb7:ab0a(Preferred)

Link-local IPv6 Address . . . . . : fe80::fcae:5c7:ae2b:44d1%11(Preferred)

IPv4 Address. . . . . . . . . . . : 192.168.0.18(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Lease Obtained. . . . . . . . . . : Saturday, July 01, 2017 12:45:35 PM

Lease Expires . . . . . . . . . . : Monday, July 03, 2017 12:45:35 AM

Default Gateway . . . . . . . . . : fe80::9e3d:cfff:fead:483a%11

192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DHCPv6 IAID . . . . . . . . . . . : 255888732

DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-92-11-64-40-8D-5C-58-F3-F3

DNS Servers . . . . . . . . . . . : 2001:558:feed::1

2001:558:feed::2

75.75.75.75

75.75.76.76

NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.hsd1.il.comcast.net.:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . : hsd1.il.comcast.net.

Description . . . . . . . . . . . : Microsoft ISATAP Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:14c4:3f1e:3f57:ffed(Preferred)

Link-local IPv6 Address . . . . . : fe80::14c4:3f1e:3f57:ffed%12(Preferred)

Default Gateway . . . . . . . . . :

NetBIOS over Tcpip. . . . . . . . : Disabled

Server: cdns01.comcast.net

Address: 2001:558:feed::1

Name: google.com

Addresses: 2607:f8b0:4009:816::200e

172.217.9.78

Pinging google.com [2607:f8b0:4009:802::200e] with 32 bytes of data:

Reply from 2607:f8b0:4009:802::200e: time=12ms

Reply from 2607:f8b0:4009:802::200e: time=13ms

Ping statistics for 2607:f8b0:4009:802::200e:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 12ms, Maximum = 13ms, Average = 12ms

Server: cdns01.comcast.net

Address: 2001:558:feed::1

Name: yahoo.com

Addresses: 2001:4998:44:204::a7

2001:4998:c:a06::2:4008

2001:4998:58:c02::a9

98.138.253.109

206.190.36.45

98.139.180.149

Pinging yahoo.com [2001:4998:c:a06::2:4008] with 32 bytes of data:

Reply from 2001:4998:c:a06::2:4008: time=62ms

Ping statistics for 2001:4998:c:a06::2:4008:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 62ms, Maximum = 62ms, Average = 62ms

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================

Interface List

11...40 8d 5c 58 f3 f3 ......Intel® Ethernet Connection (2) I219-V

1...........................Software Loopback Interface 1

14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter

12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface

===========================================================================

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination Netmask Gateway Interface Metric

0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.18 20

127.0.0.0 255.0.0.0 On-link 127.0.0.1 306

127.0.0.1 255.255.255.255 On-link 127.0.0.1 306

127.255.255.255 255.255.255.255 On-link 127.0.0.1 306

192.168.0.0 255.255.255.0 On-link 192.168.0.18 276

192.168.0.18 255.255.255.255 On-link 192.168.0.18 276

192.168.0.255 255.255.255.255 On-link 192.168.0.18 276

224.0.0.0 240.0.0.0 On-link 127.0.0.1 306

224.0.0.0 240.0.0.0 On-link 192.168.0.18 276

255.255.255.255 255.255.255.255 On-link 127.0.0.1 306

255.255.255.255 255.255.255.255 On-link 192.168.0.18 276

===========================================================================

Persistent Routes:

None

IPv6 Route Table

===========================================================================

Active Routes:

If Metric Network Destination Gateway

11 276 ::/0 fe80::9e3d:cfff:fead:483a

1 306 ::1/128 On-link

12 58 2001::/32 On-link

12 306 2001:0:9d38:6ab8:14c4:3f1e:3f57:ffed/128

On-link

11 276 2601:246:4000:f690::/60 fe80::9e3d:cfff:fead:483a

11 28 2601:246:4000:f690::/64 On-link

11 276 2601:246:4000:f690:f153:c80c:aeb7:ab0a/128

On-link

11 276 2601:246:4000:f690:fcae:5c7:ae2b:44d1/128

On-link

11 276 fe80::/64 On-link

12 306 fe80::/64 On-link

12 306 fe80::14c4:3f1e:3f57:ffed/128

On-link

11 276 fe80::fcae:5c7:ae2b:44d1/128

On-link

1 306 ff00::/8 On-link

12 306 ff00::/8 On-link

11 276 ff00::/8 On-link

===========================================================================

Persistent Routes:

None

========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)

Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)

Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)

Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)

Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)

Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)

Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)

Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)

x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)

x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)

x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)

x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)

x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)

x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)

x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)

x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:

==================

Error: (07/01/2017 12:45:48 PM) (Source: SideBySide) (User: )

Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1".

Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found.

Please use sxstrace.exe for detailed diagnosis.

Error: (07/01/2017 12:45:48 PM) (Source: SideBySide) (User: )

Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1".

Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found.

Please use sxstrace.exe for detailed diagnosis.

System errors:

=============

Error: (07/01/2017 12:45:28 PM) (Source: Application Popup) (User: )

Description: Driver ACPI returned invalid ID for a child device (5).

Microsoft Office Sessions:

=========================

Error: (07/01/2017 12:45:48 PM) (Source: SideBySide)(User: )

Description: Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"C:\Program Files (x86)\Hewlett-Packard\HP My Display\MFC80.DLL

Error: (07/01/2017 12:45:48 PM) (Source: SideBySide)(User: )

Description: Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"C:\Program Files (x86)\Hewlett-Packard\HP My Display\MFC80.DLL

=========================== Installed Programs ============================

7-Zip 17.00 beta (x64) (HKLM\...\7-Zip) (Version: 17.00 beta - Igor Pavlov)

Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 17.009.20044 - Adobe Systems Incorporated)

Adobe Flash Player 26 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 26.0.0.131 - Adobe Systems Incorporated)

Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 382.53 - NVIDIA Corporation) Hidden

Avast Free Antivirus (HKLM-x32\...\Avast Antivirus) (Version: 17.4.2294 - AVAST Software)

AVG Web TuneUp (HKLM-x32\...\AVG Web TuneUp) (Version: 4.3.8.510 - AVG Technologies)

Battle.net (HKLM-x32\...\Battle.net) (Version: - Blizzard Entertainment)

Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version: 1.6.0.0 - Canon Inc.)

Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version: - Canon Inc.)

Canon Inkjet Printer/Scanner/Fax Extended Survey Program (HKLM-x32\...\CANONIJPLM100) (Version: 4.0.0 - Canon Inc.)

Canon MG2500 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG2500_series) (Version: 1.00 - Canon Inc.)

Canon MG2500 series On-screen Manual (HKLM-x32\...\Canon MG2500 series On-screen Manual) (Version: 7.6.1 - Canon Inc.)

Canon MG2500 series User Registration (HKLM-x32\...\Canon MG2500 series User Registration) (Version: - ‭Canon Inc.)

Canon My Image Garden (HKLM-x32\...\Canon My Image Garden) (Version: 2.0.1 - Canon Inc.)

Canon My Image Garden Design Files (HKLM-x32\...\Canon My Image Garden Design Files) (Version: 2.0.0 - Canon Inc.)

Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.1.0 - Canon Inc.)

Canon Quick Menu (HKLM-x32\...\CanonQuickMenu) (Version: 2.2.1 - Canon Inc.)

CCleaner (HKLM\...\CCleaner) (Version: 5.25 - Piriform)

Curse (HKLM-x32\...\{DEE70742-F4E9-44CA-B2B9-EE95DCF37295}) (Version: 6.0.0.0 - Curse)

D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden

Debut Video Capture Software (HKLM-x32\...\Debut) (Version: 2.16 - NCH Software)

DLLEscort version 2014 (HKLM-x32\...\{2F13CA65-0FFB-4760-824B-D459836AACFE}_is1) (Version: 2014 - )

Dolphin (HKLM-x32\...\Dolphin) (Version: 5.0 - Dolphin Team)

Express Zip File Compression (HKLM-x32\...\ExpressZip) (Version: 3.03 - NCH Software)

FMW 1 (HKLM\...\{DC2A8E3D-D5E1-4837-A2E0-C308100AC412}) (Version: 1.143.3 - AVG Technologies) Hidden

Free Video Editor 7.3.0 (HKLM-x32\...\{c23a3d87-c9c5-49cd-9632-42d7491c17a2}_is1) (Version: 7.3.0 - ThunderSoft International LLC.)

Gihosoft Free Youtube Downloader version 1.2.0.0 (HKLM-x32\...\{222ECA2E-17A6-4914-922A-BABE02869072}_is1) (Version: 1.2.0.0 - HONGKONG JIHO CO., LIMITED)

Google Chrome (HKLM-x32\...\Google Chrome) (Version: 59.0.3071.115 - Google Inc.)

Google Earth (HKLM-x32\...\{F6430171-B86B-4639-839E-374913E7911D}) (Version: 7.1.8.3036 - Google)

Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.5 - Google Inc.) Hidden

GWX Control Panel (HKLM-x32\...\UltimateOutsider_GwxControlPanel) (Version: - UltimateOutsider)

Heroes of the Storm (HKLM-x32\...\Heroes of the Storm) (Version: - Blizzard Entertainment)

Heroes of the Storm Public Test (HKLM-x32\...\Heroes of the Storm Public Test) (Version: - Blizzard Entertainment)

HexChat (HKLM\...\HexChat_is1) (Version: 2.12.4 - HexChat)

HP My Display (HKLM-x32\...\{15733AD1-1CEF-459A-9245-0924FC63BDD5}) (Version: 2.10.009 - Portrait Displays, Inc.)

HP Support Solutions Framework (HKLM-x32\...\{00612F78-52C4-46C0-97F0-F50B6036B5E2}) (Version: 12.7.22.13 - HP Inc.)

Intel® Chipset Device Software (HKLM-x32\...\{c7f54569-0018-439c-809a-48046a4d4ebc}) (Version: 10.1.1.9 - Intel® Corporation) Hidden

Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 11.0.0.1162 - Intel Corporation)

Intel® Network Connections 20.2.3001.0 (HKLM\...\PROSetDX) (Version: 20.2.3001.0 - Intel)

Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 14.6.0.1029 - Intel Corporation)

Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 4.0.1.40 - Intel Corporation)

Intel® USB 3.1 Device Driver (HKLM\...\{7DFE2F7E-3154-45D6-A468-4725DE033AC8}) (Version: 15.2.30.250 - Intel Corporation)

Java 8 Update 131 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180131F0}) (Version: 8.0.1310.11 - Oracle Corporation)

K-Lite Codec Pack 7.0.0 (Full) (HKLM-x32\...\KLiteCodecPack_is1) (Version: 7.0.0 - )

Malwarebytes version 3.1.2.1733 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.1.2.1733 - Malwarebytes)

Microsoft .NET Framework 4.6.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01590 - Microsoft Corporation)

Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)

Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)

Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)

Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23918 (HKLM-x32\...\{dab68466-3a7d-41a8-a5cf-415e3ff8ef71}) (Version: 14.0.23918.0 - Microsoft Corporation)

Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23506 (HKLM-x32\...\{23daf363-3020-4059-b3ae-dc4ad39fed19}) (Version: 14.0.23506.0 - Microsoft Corporation)

Microsoft Xbox 360 Accessories 1.2 (HKLM\...\{D9C50188-12D5-4D3E-8F00-682346C2AA5F}) (Version: 1.20.146.0 - Microsoft)

Microsoft XNA Framework Redistributable 4.0 Refresh (HKLM-x32\...\{D69C8EDE-BBC5-436B-8E0E-C5A6D311CF4F}) (Version: 4.0.30901.0 - Microsoft Corporation)

MotioninJoy ds3 driver version 0.6.0001 (HKLM\...\{330DAC67-5B62-452A-A0E4-6B4A5923940F}_is1) (Version: 0.5.0001 - www.motioninjoy.com)

Movavi Video Converter 17 (HKLM-x32\...\Movavi Video Converter 17) (Version: 17.2.1 - Movavi)

Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden

Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden

Mozilla Firefox 54.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 54.0 (x86 en-US)) (Version: 54.0 - Mozilla)

Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 54.0.0.6368 - Mozilla)

Muzecast Music Streaming Server (HKLM-x32\...\{D905B704-BB73-4DBB-BD0E-613F352DF220}) (Version: 5.6.0 - Vorlan Group, Inc.)

NVIDIA 3D Vision Controller Driver 369.04 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 369.04 - NVIDIA Corporation)

NVIDIA 3D Vision Driver 382.53 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 382.53 - NVIDIA Corporation)

NVIDIA GeForce Experience 3.6.0.74 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.6.0.74 - NVIDIA Corporation)

NVIDIA Graphics Driver 382.53 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 382.53 - NVIDIA Corporation)

NVIDIA HD Audio Driver 1.3.34.27 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.27 - NVIDIA Corporation)

NVIDIA PhysX System Software 9.17.0329 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.17.0329 - NVIDIA Corporation)

NvNodejs (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvNodejs) (Version: 3.6.0.74 - NVIDIA Corporation) Hidden

NvTelemetry (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvTelemetry) (Version: 2.4.10.0 - NVIDIA Corporation) Hidden

NvvHci (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvvHci) (Version: 2.02.0.5 - NVIDIA Corporation) Hidden

OBS Studio (HKLM-x32\...\OBS Studio) (Version: 18.0.1 - OBS Project)

OpenOffice 4.1.2 (HKLM-x32\...\{E6AD67BB-1C33-4AB3-A387-E0D48137AB70}) (Version: 4.12.9782 - Apache Software Foundation)

PCSX2 - Playstation 2 Emulator (HKLM-x32\...\pcsx2) (Version: - )

PeerBlock 1.2 (r693) (HKLM\...\{015C5B35-B678-451C-9AEE-821E8D69621C}_is1) (Version: 1.2.0.693 - PeerBlock, LLC)

Pinnacle Video Driver (HKLM\...\{6DE721A5-5E89-4D74-994C-652BB3C0672E}) (Version: 12.1.0.029 - Pinnacle Systems)

Pivot Software (HKLM-x32\...\{0217E1D1-BCEF-4A61-AF6D-F7740F65A066}) (Version: 9.03.004 - Portrait Displays, Inc.) Hidden

Prism Video File Converter (HKLM-x32\...\Prism) (Version: 2.63 - NCH Software)

QuickTime Alternative 1.81 (HKLM-x32\...\QuicktimeAlt_is1) (Version: 1.81 - )

Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7727 - Realtek Semiconductor Corp.)

SafeZone Stable 3.55.2393.607 (HKLM-x32\...\SafeZone 3.55.2393.607) (Version: 3.55.2393.607 - Avast Software) Hidden

SDK (HKLM-x32\...\{0DEA342C-15CB-4F52-97B6-06A9C4B9C06F}) (Version: 2.40.012 - Portrait Displays, Inc.) Hidden

SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 7.1.0370 - NVIDIA Corporation) Hidden

SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 3.6.0.74 - NVIDIA Corporation) Hidden

Snip (HKCU\...\{525d439e-e22a-4221-8fd1-25b845fe0038}) (Version: 0.1.5119.0 - Microsoft Corporation)

Snip (HKLM-x32\...\{DE935EF7-6CE4-471E-9C73-0AE1A2E7D0D6}) (Version: 0.1.5119.0 - Microsoft) Hidden

SoulseekQt (HKLM-x32\...\SoulseekQt) (Version: - )

Speccy (HKLM\...\Speccy) (Version: 1.30 - Piriform)

StarCraft II (HKLM-x32\...\StarCraft II) (Version: - Blizzard Entertainment)

Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)

UmmyVideoDownloader (HKLM-x32\...\{E028DBDA-EEE7-48A0-ADF7-D250589A02C5}_is1) (Version: 1.7.2.7 - )

VideoPad Video Editor (HKLM-x32\...\VideoPad) (Version: 5.01 - NCH Software)

Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)

Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)

VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.4 - VideoLAN)

VSDC Free Video Editor version 5.5.0.601 (HKLM-x32\...\VSDC Free Video Editor_is1) (Version: 5.5.0.601 - Flash-Integro LLC)

Vulkan Run Time Libraries 1.0.42.1 (HKLM\...\VulkanRT1.0.42.1) (Version: 1.0.42.1 - LunarG, Inc.)

Winamp (HKLM-x32\...\Winamp) (Version: 5.666 - Nullsoft, Inc)

Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)

WinRAR 5.50 beta 2 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.50.2 - win.rar GmbH)

WinZip 21.0 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C2410D}) (Version: 21.0.12288 - WinZip Computing, S.L. )

XSplit Gamecaster (HKLM-x32\...\{86A133DA-6799-4E96-8200-D2A7E0C98C75}) (Version: 2.9.1701.1610 - SplitmediaLabs)

Xvid Video Codec (HKLM-x32\...\Xvid Video Codec 1.3.2) (Version: 1.3.2 - Xvid Team)

========================= Devices: ================================

Name: avast! SecureLine TAP Adapter v3

Description: avast! SecureLine TAP Adapter v3

Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}

Manufacturer: TAP-Windows Provider V9

Service: aswTap

Device ID: ROOT\NET\0000

Problem: : This device is disabled. (Code 22)

Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

========================= Memory info: ===================================

Percentage of memory in use: 28%

Total physical RAM: 16317.74 MB

Available physical RAM: 11679.06 MB

Total Virtual: 32633.66 MB

Available Virtual: 27994.76 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:232.79 GB) (Free:66.59 GB) NTFS

2 Drive d: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS

3 Drive e: () (Fixed) (Total:465.76 GB) (Free:338.36 GB) NTFS

5 Drive g: () (Fixed) (Total:458.28 GB) (Free:204.48 GB) NTFS

========================= Users: ========================================

User accounts for \\MENGSK-PC

Administrator Guest Mengsk

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

#20
RKinner

Posted 02 July 2017 - 04:59 AM

Malware Expert

Expert
24,638 posts

HP My Display (HKLM-x32\...\{15733AD1-1CEF-459A-9245-0924FC63BDD5}) (Version: 2.10.009 - Portrait Displays, Inc.) is not working. Appears the latest Win 10 update broke it.

https://h30434.www3....te/td-p/5752203

See if you can get the latest version which was just released to work:

http://www.portrait....nu/upgrade.html

The note in the upgrade link says it broke because Win 10 update replaced the OEM version of the video driver with a generic one but apparently they needed to update the program anyway.