[RKinner]

OK.  Let me know when you are back.

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Update: I'm away until september this year. Sorry for the long break. Please keep thread open.

[hmp3]

Update: I'm away until september this year. Sorry for the long break. Please keep thread open.

[hmp3]

Hi RKinner, I'm back for a month, could we please continue with the investigation?

[RKinner]

I have to read through what we have done to get back up to speed.  Also I am going on a trip on Tuesday for a week.

 

I assume Device Manager still shows the Unknown?

[hmp3]

No because we restored the Unknowns to their original Category:

http://www.geekstogo...11#entry2619303

[RKinner]

I found this:

 

https://www.driversc...ntroller---3a34

 

The second Download button is the real download.  I downloaded and read through the readme.  Apparently it is a known issue that you can lose USB keyboard and mouse after the install.  Supposedly a reboot fixes the problem.

 

It's a self extracting file.  Just right click on it and Run As Admin and follow the instructions.  If it doesn't install after the extraction there is a setup.exe file you can right click and Run As Admin.

[hmp3]

Is the right one, File Version: 8.5?

Edited by phickspc, 22 September 2018 - 07:27 AM.

[RKinner]

No that's an Ad for driver booster software.  You want the download after:

 

• Driver Version: 9.1.9.1006
• Release Date: 2013-07-31
• File Size: 5.1M
• Supported OS: Windows 10 32 & 64bit, Windows 8.1 32 & 64bit, Windows 7 32 & 64bit, Windows Vista 32 & 64bit, Windows XP

[hmp3]

Ran the exe, it unloaded its cab files (the blue loading bar showed) and then appeared to do nothing for the next 5 minutes & task manager showed no activity. The cancel and about options were the only buttons showing so I clicked cancel, it prompted me that Setup .exe was still running and warned that ttemporary files will be deleted if I go ahead to cancel. I clicked cancel. Restarted pc and tried re-launching the exeand the same thing happened.

 

--Oops the above was written prematurely. I was shown a warning message 1minute after clicking cancel, that the current drivers are newer than the one I;m trying to install, and asked me if I could go ahead anyway. But I decided to re-run the exe since the temp files were deleted..

Edited by phickspc, 22 September 2018 - 08:09 AM.

[RKinner]

Do you see the setup.exe file in the extracted folder?  Try right clicking on it and Run As Admin.

[hmp3]

I see the setup however I successfully installed by running the exe and waiting for the installation dialog of the setup file to load and followed until completion. Checked but both the 8-10mb/s phone xfer and usb speed warning appeared on when plugging in the Epson scanner.

[RKinner]

export:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}

 

Let's see if it made any changes

[hmp3]

 36FC9.zip   1.85KB   134 downloads

[RKinner]

What does Device Manager show now for Universal Serial Bus Controllers?

[hmp3]