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Windows Update fails--possible malware?


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#1
cgnolte

cgnolte

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My wife's Windows 7 laptop cannot install "Update for Windows 7 for x64-based systems (KB971033)" )(labelled "important"). Her machine has attempted to install it just about every day since 3/11/2017. The failure error code is 80073712, but I have had no luck figuring out what that means.

 

In the past I have had some Windows Update problems that turned out to be due to malware, so I thought I'd give FRST a try.  Logs are attached, I'd appreciate any help.

 

 

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#2
RKinner

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It's not an Important update to you just to Microsoft.

 

https://www.technize...pdate-kb971033/

 

If you have a legitimate copy of Windows and really want it to work then you can try

 

System Update Readiness Tool for Windows 7
 
This link is for 64 bit:
 
 
Once that runs (may take hours) then get
 
 KB3083710 and KB3102810 if you do not have them.
 
 
 
Then try Windows Update again and see if you have better luck.

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#3
cgnolte

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Thanks, this worked!  I was able to get Windows Update installed manually via the links you posted.  How do you find those?  I searched for those Microsoft Knowledge Base numbers, but those links did not come up.

 

Windows Update still wanted to install one of them, even after it had been successfully installed manually.  I "hid" this update, and it hasn't bothered us again.  


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#4
RKinner

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I searched for those Microsoft Knowledge Base numbers, but those links did not come up.

 

 

Which ones are you talking about?


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