[ryuneeh]

I been having issues lately and I can't open mbar, rkill, avast, malwarebytes, adwcleaner, ccleaner, bite, hijackthis, and mbam chameleon.

I have located the folders of the virus but I can't delete the folder, it tells me I don't have permission and I tried everything from messing with the security options to ending the process by CMD using tasklist and taskkill /f /im (name of process) and deleting the folder but it doesn't work. Please help!

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Hi ryuneeh,

Welcome to Geeks to Go!

My name is Donna and I'll be helping you to clean up your computer.

Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.

Please take note of the guidelines for this fix:

• Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
• First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
• Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
• Please read ALL instructions carefully and perform the steps fully and in the order they are written.
• If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
• Continue to read and follow my instructions until I tell you that your machine is clean.
• If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
• Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary.

Let's begin...

Please go here and start by following the instructions found under Step 3. Download and Run FRST. Once the scans are complete, please post both the FRST.txt and Addition.txt in your next reply in this thread. No need to create a new topic. Once the logs have been posted, I will have a look and post back with my next set of instructions as soon as possible.

Thank you,

Donna

[DonnaB]

Hi ryuneeh,

Welcome to Geeks to Go!

My name is Donna and I'll be helping you to clean up your computer.

Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.

Please take note of the guidelines for this fix:

• Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
• First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
• Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
• Please read ALL instructions carefully and perform the steps fully and in the order they are written.
• If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
• Continue to read and follow my instructions until I tell you that your machine is clean.
• If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
• Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary.

Let's begin...

Please go here and start by following the instructions found under Step 3. Download and Run FRST. Once the scans are complete, please post both the FRST.txt and Addition.txt in your next reply in this thread. No need to create a new topic. Once the logs have been posted, I will have a look and post back with my next set of instructions as soon as possible.

Thank you,

Donna

[DonnaB]

Due to lack of feedback, this topic has been closed.

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