[george01]

Have restarted computer after the download and it appears to be running OK. Will restart a couple of times and post outcome. Thanks

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Please delete attached file it contains your MalwareBytes product key.

[FreeBooter]

Please delete attached file it contains your MalwareBytes product key.

[george01]

Pinned the wrong one and have now deleted the other. However, will advise if running OK after several re-boots. Thanks

[george01]

Back to normal. I opened Explorer - opened - then not responding - responding - then not responding.  Checked other programmes. Live mail not opening. Have stopped Malwarebytes and will run that programme again and post the results here. Thanks

[george01]

attached the result file. thanks

Attached Files

•  mb-clean-results.txt   31.08KB   535 downloads

[FreeBooter]

Hi george01,

 

Does the computer work normally with MalwareBytes uninstalled?

[george01]

Yes it does.

[phillpower2]

From your OP;

 

I have run Malware full scan and Kaspersky full scan 

 

 

Malwarebytes v3 and the v2 that you have also tried are both AV programs that like Kaspersky offer real-time protection, do you still have both programs on your computer.

[george01]

I used malwarebytes scan which deletes all and installs v3. I did have v2 and it used to run ok, kept prompting to update but i ignored it.

[phillpower2]

Download then run Speccy (free) and post the resultant url for us, details here,  this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

Edit to add:

 

I used malwarebytes scan which deletes all and installs v3. I did have v2 and it used to run ok

 

 

Was asking if you had both MBAM premium and Kaspersky AV on your computer, you mentioned doing a full scan with both programs in your OP.

[george01]

below is the url. Thanks

 

http://speccy.pirifo...HKo1KGRAsdyaCrd

[phillpower2]

Best Answer

Antivirus

Kaspersky Internet Security

Antivirus: Enabled

Virus Signature Database: Up to date

Malwarebytes

Antivirus: Enabled

Virus Signature Database: Up to date

 

 

 

A quick look at Speccy tells us that you have two AV programs installed and it is highly likely that this is the cause of your troubles, in case you are not aware, having two AVs causes conflicts such as slowing down and crashing + it can actually leave you with no protection should the programs cancel each other out.

 

Is MBAM Premium the 14 day free trial and is Kaspersky a paid for product, either way one of them has to go, will go back to your Speccy report to see if there is anything else untoward.

[george01]

They are both paid for versions. Strange as they were getting along ok up till a few weeks ago when the problem started. I suppose MBAM would have to be the one to go?

[phillpower2]

See tutorial here courtesy of admin and in particular the warning in red.

 

What I would suggest seeing as they are both paid for products, you have tried running Kaspersky on it`s own and had no problems, make sure that you have your Kaspersky licence key written down and stored somewhere safe then uninstall the program using the uninstaller tool from here restart the computer and test, if you have no problems running MBAM then decide which program you wish to keep, at least this way you will at least be able to make sure that you are sticking with a stable AV product and not one that could start causing you the same lag and problems with Windows.

 

Only other thing of note is that you are getting near the limit with how much free storage space is on the C: drive, it should not be allowed to go less than 25% free if at all possible, the lower the storage space is allowed to go the higher the chances that Windows will become corrupt.

[george01]

Ok will do. I can increase the size of c drive as i have unused space on the disc in spare partition.