[OhAyePal]

This is happening on a relatively new built PC. I have reapplied the thermal paste. Don't really want to have to reinstall windows.

Any tips on how I can figure out what is happening?

[Advertisements]

   OhAyePal,

 

I have reapplied the thermal paste. Don't really want to have to reinstall windows.

 

 

When you say "crashing" do you mean a Windows BSOD or the computer itself turning off.

[phillpower2]

   OhAyePal,

 

I have reapplied the thermal paste. Don't really want to have to reinstall windows.

 

 

When you say "crashing" do you mean a Windows BSOD or the computer itself turning off.

[OhAyePal]

Neither. Sort of freezing where the mouse still moves but nothing responsive

[paws]

Until Phill has the opportunity to get back to you, try booting into safe mode, and see if that improves things.

If it does then it's diagnostically significant....
Regards
paws

[OhAyePal]

Ok will do, thanks

[phillpower2]

Thanks paws   

 

Will wait on your next update for now but so you know, the reason why I asked specifically what was happening, what you describe is called freezing or hanging and not crashing which is commonly associated with a program such as Windows crashing to a BSOD, when enabled on a computer this generates crash dmps which we would have asked you to check for to help with your troubleshooting.

 

Common causes of a computer hanging/freezing include the following;

 

 

Your computer does not nave enough of free hard drive space

Your PC requires a memory upgrade

Your computer has been running for a long time without a reboot

Computer’s hard drive corrupted or fragmented

Too many applications running at the same time

Your computer is infected with a virus or malicious program (malware)

Fatal or not, hardware conflicts and outdated drivers

Your version of Windows (or other platform you may be using) or other software is out of date.

Computer or processor is overheating

Hardware Failure

[phillpower2]

Not heard back from you OhAyePal, do you still require assistance or is the issue now resolved, an update would be appreciated.

[OhAyePal]

Yes sorry about that. I have struggled to replicate the hanging in safe mode, but the machine seems basically unusable in this state, no graphics drivers ect.

I have backed up my files, and am restoring Windows right now, it has been doing it for 3 hours now with no progress

[OhAyePal]

From the list above, I think mine must either be, hdd corrupted, virus, conflicts or hardware failure.

I have just installed new motherboard, ram, processor

[phillpower2]

Sort of freezing where the mouse still moves but nothing responsive 

 

 

 

 

I have struggled to replicate the hanging in safe mode, but the machine seems basically unusable in this state, no graphics drivers ect.

 

 

But could you access your files and double click on desktop icons etc to open them while in Safe Mode,the reason why the step was suggested by paws was to see if the behaviour changed at all, if it did not it would point more towards a hardware issue but if things improved any more towards software, a bad or missing driver or a third party program conflicting as a couple of examples.

 

am restoring Windows right now, it has been doing it for 3 hours now with no progress 

 

 

How are you restoring Windows, a system restore point, a refresh or a full reset.

[OhAyePal]

A full reset from inside of control panel.

[phillpower2]

But could you access your files and double click on desktop icons etc to open them while in Safe Mode,

 

 

Can you also answer the above for us.

 

A full reset from inside of control panel. 

 

 

That explains why it is taking so long, don`t be surprised if the reset fails and you get a "There was a problem resetting your PC" message, hopefully not. just giving you a heads up.

[OhAyePal]

Ok, didn't know that was a bad option. I'll leave it overnight. If it fails, will do a clean install from a boot able usb tomorrow.

Thanks for the advice

[phillpower2]

But could you access your files and double click on desktop icons etc to open them while in Safe Mode,

 

 

Is there a reason why you are not answering this question, knowing the answer may help us shed some light on what is going on.

[OhAyePal]

Yes I could do that.