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Removal instructions for Email Access Online

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Started by Metallica , Nov 09 2017 04:30 AM
spigot

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#1
Metallica
Posted 09 November 2017 - 04:30 AM

Metallica

    Spyware Veteran

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Content is republished with permission from Malwarebytes.

What is Email Access Online?

The Malwarebytes research team has determined that Email Access Online is a browser hijacker. These so-called "hijackers" manipulate your browser(s), for example to change your startpage or searchscopes, so that the affected browser visits their site or one of their choice.
Email Access Online is a member of the Spigot family as described in the blogpost Spigot browser hijackers.

How do I know if my computer is affected by Email Access Online?

You may see this browser extension:

warning1.png

and this new default search provider:

warning2.png

You may see this entry in your list of installed software:

warning4.png

these warnings during install:

warning5.png

warning6.png

warning7.png

and this new startpage in the affected browser(s):

startpage.png

How did Email Access Online get on my computer?

Browser hijackers use different methods for distributing themselves. The Chrome extension for this one was available in the Webstore:

webstore.png

How do I remove Email Access Online?

Our program Malwarebytes can detect and remove this potentially unwanted program.
  • Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of Email Access Online?
  • If you are using Chrome, you may have to remove the Extension manually under Tools > Settings > Extensions. Remove the checkmark and click on the bin behind the Email Access Online entry.
  • If your browsers have been hijacked, you should read our Restore Browser page. You can read there how to fix additional browser redirect methods.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes would have protected you against the Email Access Online hijacker. It would have blocked the download of the IE search hijacker, giving you a chance to stop it before it became too late.

protection2.png


and it blocks traffic to some of their domains.

Technical details for experts

Possible signs in a FRST log:

 HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://search.hemailaccessonline.com/?source=googlesearch-googlesearch-lp2-bb8&uid=ad0fe61b-e3c5-428b-b411-d27614a69fe7&uc=20171109&ap=appfocus1&i_id=email__1.30
 SearchScopes: HKCU -> DefaultScope {262A777B-FCCD-492A-9CE3-8CF4894826D6} URL = hxxp://search.hemailaccessonline.com/s?source=googlesearch-googlesearch-lp2-bb8&uid=ad0fe61b-e3c5-428b-b411-d27614a69fe7&uc=20171109&ap=appfocus1&i_id=email__1.30&query={searchTerms}
 SearchScopes: HKCU -> {262A777B-FCCD-492A-9CE3-8CF4894826D6} URL = hxxp://search.hemailaccessonline.com/s?source=googlesearch-googlesearch-lp2-bb8&uid=ad0fe61b-e3c5-428b-b411-d27614a69fe7&uc=20171109&ap=appfocus1&i_id=email__1.30&query={searchTerms}
 CHR Extension: (Email Access Online) - C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk [2017-11-09]
 C:\Users\{username}\AppData\Roaming\{28e56cfb-e30e-4f66-85d8-339885b726b8}

Email Access Online (HKCU\...\{28e56cfb-e30e-4f66-85d8-339885b726b8}) (Version: 4.2.0.6 - Cloud Installer)
Significant changes made by the installers:

File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0
       Adds the file background.js"="6/16/2017 3:43 PM, 16229 bytes, A
       Adds the file contentscript.js"="6/16/2017 11:59 AM, 1238 bytes, A
       Adds the file icon.png"="11/9/2017 9:23 AM, 17075 bytes, A
       Adds the file manifest.json"="11/9/2017 9:23 AM, 1404 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\_locales\en
       Adds the file messages.json"="11/9/2017 9:23 AM, 270 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\_metadata
       Adds the file computed_hashes.json"="11/9/2017 9:23 AM, 1176 bytes, A
       Adds the file verified_contents.json"="6/16/2017 11:59 AM, 2783 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\css
       Adds the file description.css"="6/16/2017 11:59 AM, 1008 bytes, A
       Adds the file popup.css"="6/16/2017 11:59 AM, 95 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\html\popup
       Adds the file description.html"="6/16/2017 11:59 AM, 260 bytes, A
       Adds the file popup.html"="6/16/2017 11:59 AM, 214 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\js
       Adds the file userNewTab.js"="6/16/2017 11:59 AM, 2500 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\js\popup
       Adds the file popup.js"="6/16/2017 11:59 AM, 801 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\newtab
       Adds the file newtab.html"="6/16/2017 11:59 AM, 190 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\mnfmknfcikbldfckhalpmappaaiomggk
       Adds the file 000003.log"="11/9/2017 9:23 AM, 264 bytes, A
       Adds the file CURRENT"="11/9/2017 9:23 AM, 16 bytes, A
       Adds the file LOCK"="11/9/2017 9:23 AM, 0 bytes, A
       Adds the file LOG"="11/9/2017 9:29 AM, 0 bytes, A
       Adds the file LOG.old"="11/9/2017 9:23 AM, 184 bytes, A
       Adds the file MANIFEST-000001"="11/9/2017 9:23 AM, 41 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\{28e56cfb-e30e-4f66-85d8-339885b726b8}
       Adds the file Uninstall.exe"="11/9/2017 9:27 AM, 324664 bytes, A

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_CURRENT_USER\Software\Google\Chrome\PreferenceMACs\Default\extensions.settings]
       "mnfmknfcikbldfckhalpmappaaiomggk"="REG_SZ", "66C0DA98298962D193276F24D0E80FF80C65844F0637BB767F69BDC2E2BA535E"
    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
       "Start Page" = REG_SZ, "http://search.hemailaccessonline.com/?source=googlesearch-googlesearch-lp2-bb8&uid=ad0fe61b-e3c5-428b-b411-d27614a69fe7&uc=20171109&ap=appfocus1&i_id=email__1.30"
    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
       "DefaultScope" = REG_SZ, "{262A777B-FCCD-492A-9CE3-8CF4894826D6}"
    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{262A777B-FCCD-492A-9CE3-8CF4894826D6}]
       "DisplayName"="REG_SZ", "Search"
       "SuggestionsURL"="REG_SZ", "https://ie.search.yahoo.com/os?appid=ie8&command={searchTerms}"
       "URL"="REG_SZ", "http://search.hemailaccessonline.com/s?source=googlesearch-googlesearch-lp2-bb8&uid=ad0fe61b-e3c5-428b-b411-d27614a69fe7&uc=20171109&ap=appfocus1&i_id=email__1.30&query={searchTerms}"
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\{28e56cfb-e30e-4f66-85d8-339885b726b8}]
       "DisplayName"="REG_SZ", "Email Access Online"
       "DisplayVersion"="REG_SZ", "4.2.0.6"
       "InstallLocation"="REG_SZ", "C:\Users\{username}\AppData\Roaming\{28e56cfb-e30e-4f66-85d8-339885b726b8}\"
       "Publisher"="REG_SZ", "Cloud Installer"
       "UninstallDialog"="REG_DWORD", 1
       "UninstallEngineID"="REG_SZ", "{262A777B-FCCD-492A-9CE3-8CF4894826D6}"
       "UninstallHomepage"="REG_SZ", "http://search.hemailaccessonline.com/?source=googlesearch-googlesearch-lp2-bb8&uid=ad0fe61b-e3c5-428b-b411-d27614a69fe7&uc=20171109&ap=appfocus1&i_id=email__1.30"
       "UninstallImpression"="REG_SZ", "http://imp.hemailaccessonline.com/impression.do?source=googlesearch-googlesearch-lp2-bb8&sub_id=20171109&useragent=Mozilla%2F5.0+(Windows%3B+U%3B+MSIE+9.0%3B+Windows+NT+9.0%3B+en-US)+AppEngine-Google%3B+(%2Bhttp%3A%2F%2Fcode.google.com%2Fappengine%3B+appid%3A+s~virustotalcloud)&traffic_source=appfocus1&user_id=ad0fe61b-e3c5-428b-b411-d27614a69fe7&implementation_id=email__1.30&subid2=11.0.9600.18816&event={exEvent}"
       "UninstallString"="REG_SZ", ""C:\Users\{username}\AppData\Roaming\{28e56cfb-e30e-4f66-85d8-339885b726b8}\Uninstall.exe" /uninstall"
Malwarebytes scan log:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 11/9/17
Scan Time: 9:37 AM
Log File: 42c37689-c529-11e7-a25a-080027750297.json
Administrator: Yes

-Software Information-
Version: 3.2.2.2018
Components Version: 1.0.212
Update Package Version: 1.0.3211
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 332976
Threats Detected: 33
Threats Quarantined: 32
Time Elapsed: 1 min, 59 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 2
PUP.Optional.Spigot.Generic, HKCU\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{262A777B-FCCD-492A-9CE3-8CF4894826D6}, Quarantined, [1973], [368913],1.0.3211
PUP.Optional.Spigot, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{28e56cfb-e30e-4f66-85d8-339885b726b8}, Quarantined, [648], [373879],1.0.3211

Registry Value: 1
PUP.Optional.Spigot.Generic, HKCU\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{262A777B-FCCD-492A-9CE3-8CF4894826D6}|URL, Quarantined, [1973], [368913],1.0.3211

Registry Data: 1
PUP.Optional.Spigot.Generic, HKCU\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN|START PAGE, Replaced, [1973], [373048],1.0.3211

Data Stream: 0
(No malicious items detected)

Folder: 12
PUP.Optional.Spigot, C:\USERS\{username}\APPDATA\ROAMING\{28E56CFB-E30E-4F66-85D8-339885B726B8}, Quarantined, [648], [373878],1.0.3211
PUP.Optional.Spigot, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\_locales\en, Quarantined, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\html\popup, Quarantined, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\_metadata, Quarantined, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\js\popup, Quarantined, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\_locales, Quarantined, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\newtab, Quarantined, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\html, Quarantined, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\css, Quarantined, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\js, Quarantined, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0, Quarantined, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\MNFMKNFCIKBLDFCKHALPMAPPAAIOMGGK, Quarantined, [648], [449620],1.0.3211

File: 17
PUP.Optional.Spigot, C:\Users\{username}\AppData\Roaming\{28e56cfb-e30e-4f66-85d8-339885b726b8}\Uninstall.exe, Quarantined, [648], [373878],1.0.3211
PUP.Optional.Spigot, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\Secure Preferences, Removal Failed, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\Preferences, Replaced, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\MNFMKNFCIKBLDFCKHALPMAPPAAIOMGGK\1.0_0\MANIFEST.JSON, Quarantined, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\css\description.css, Quarantined, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\css\popup.css, Quarantined, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\html\popup\description.html, Quarantined, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\html\popup\popup.html, Quarantined, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\js\popup\popup.js, Quarantined, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\js\userNewTab.js, Quarantined, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\newtab\newtab.html, Quarantined, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\_locales\en\messages.json, Quarantined, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\_metadata\computed_hashes.json, Quarantined, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\_metadata\verified_contents.json, Quarantined, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\background.js, Quarantined, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\contentscript.js, Quarantined, [648], [449620],1.0.3211
PUP.Optional.Spigot, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\mnfmknfcikbldfckhalpmappaaiomggk\1.0_0\icon.png, Quarantined, [648], [449620],1.0.3211

Physical Sector: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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