[Syllion]

Hello,

 

I have two different errors that are popping up on my screen. They both seem to freeze my entire screen and then crash my computer. I'm not sure if this is malware related or not. So far I have used the Windows 10 system file checker to look for any corrupted files of which there weren't any. I have also run scans from Malwarebytes and HitmanPro, neither of which found anything. The two errors are listed below.

 

The first is a system error.

 

Exception Processing Message 0x0000006 Parameters

0x7ffa771e1b58 0x7ffa771e1b58 0x7ffa771e1b58 0x7ffa771e1b58 

 

The second is an application error.

 

The instruction at 0x000000007665E229 referenced memory at

0x000000007665E229. The required data was not placed into memory

because of an I/O error status of 0xc000000e.

 

Click OK to terminate the program.

 

It seems to be random as to which error appears, sometimes both do. Any and all help is appreciated.

Thanks!

 

Syllion 

Edited by Syllion, 21 December 2017 - 02:25 PM.

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Possible hard drive failure or perhaps bad RAM.

Sometimes it's enough to let Windows do a disk check:

http://www.thewindow...cking-windows-8

 

If that doesn't help:

 

Get HD Tune

http://www.hdtune.co.../hdtune_255.exe

Download, Save and run by right click and Run As Admin.

 

Once you get it up click on Error Scan.  Then on Quick Scan and then Start.  Does it see any bad spots?

 

Go back to the Benchmark Tab and hit Start.  Ideally you want a flat line but as they get older the line will slope down to the right.  What you do not want is a lot of sharp drops to 0.  What is your average Transfer Rate?

 

Win 10 has a builtin memory test but it's not that good.  Easy to run tho:

 

If you wish to run this Windows Memory Diagnostics Tool on demand, open Control Panel and type ‘memory‘ in the search bar. Click on ‘Diagnose computer memory problems’ to open it. Alternatively, you can also type ‘mdsched‘ in start search and hit Enter to open it.

Choose between two options for when to run the Memory Diagnostics Tool.

If you choose to restart your computer and run the tool immediately, make sure that you save your work and close all of your running programs. The Memory Diagnostics Tool will run automatically when you restart Windows. It might take several minutes for the tool to finish checking your computer’s memory.

 

Once the test is completed, Windows will restart automatically. If the tool detects errors, you should contact your computer manufacturer for information about fixing them, since memory errors usually indicate a problem with the memory chips in your computer or other hardware problem.

 

From: http://www.thewindow...ol-in-windows-7

 

A better test is memtest86+

http://www.memtest.org/

You will need to put it on a USB drive per the instructions then boot off the drive.  They say 6 full runs will rule out memory failure but that will take a long time.

 

Finally heat can cause things to get strange so get

 

http://www.filehippo...nload_speedfan/

Download, save and Install it (Win 7 or Vista right click and Run As Admin.) then run it (Win 7 or Vista right click and Run As Admin.).

It will tell you your temps.  What is the highest temp it shows?

You can get a second opinion on your hard drive from Speedfan.  Click on the S.M.A.R.T. tab.  Click on the down arrow to the right of the Hard Disk box.  Select your hard drive.  Click on Perform an In-depth Online Analysis of this hard disk.  Your browser will open.

At the bottom of the new page will be a line:  

The link to get back and see a new report about this hard disk in the future is this.

Right click on the underlined "this" and select Copy Link Address.  Move to a Reply and Paste (Ctrl + v).

[RKinner]

Possible hard drive failure or perhaps bad RAM.

Sometimes it's enough to let Windows do a disk check:

http://www.thewindow...cking-windows-8

 

If that doesn't help:

 

Get HD Tune

http://www.hdtune.co.../hdtune_255.exe

Download, Save and run by right click and Run As Admin.

 

Once you get it up click on Error Scan.  Then on Quick Scan and then Start.  Does it see any bad spots?

 

Go back to the Benchmark Tab and hit Start.  Ideally you want a flat line but as they get older the line will slope down to the right.  What you do not want is a lot of sharp drops to 0.  What is your average Transfer Rate?

 

Win 10 has a builtin memory test but it's not that good.  Easy to run tho:

 

If you wish to run this Windows Memory Diagnostics Tool on demand, open Control Panel and type ‘memory‘ in the search bar. Click on ‘Diagnose computer memory problems’ to open it. Alternatively, you can also type ‘mdsched‘ in start search and hit Enter to open it.

Choose between two options for when to run the Memory Diagnostics Tool.

If you choose to restart your computer and run the tool immediately, make sure that you save your work and close all of your running programs. The Memory Diagnostics Tool will run automatically when you restart Windows. It might take several minutes for the tool to finish checking your computer’s memory.

 

Once the test is completed, Windows will restart automatically. If the tool detects errors, you should contact your computer manufacturer for information about fixing them, since memory errors usually indicate a problem with the memory chips in your computer or other hardware problem.

 

From: http://www.thewindow...ol-in-windows-7

 

A better test is memtest86+

http://www.memtest.org/

You will need to put it on a USB drive per the instructions then boot off the drive.  They say 6 full runs will rule out memory failure but that will take a long time.

 

Finally heat can cause things to get strange so get

 

http://www.filehippo...nload_speedfan/

Download, save and Install it (Win 7 or Vista right click and Run As Admin.) then run it (Win 7 or Vista right click and Run As Admin.).

It will tell you your temps.  What is the highest temp it shows?

You can get a second opinion on your hard drive from Speedfan.  Click on the S.M.A.R.T. tab.  Click on the down arrow to the right of the Hard Disk box.  Select your hard drive.  Click on Perform an In-depth Online Analysis of this hard disk.  Your browser will open.

At the bottom of the new page will be a line:  

The link to get back and see a new report about this hard disk in the future is this.

Right click on the underlined "this" and select Copy Link Address.  Move to a Reply and Paste (Ctrl + v).

[Syllion]

Sorry I never responded to this thread. I'm getting a new box for reasons unrelated to this issue. My screen is cracked, I had a warranty on it but HP doesn't have my screen in stock so they're shipping me a new box. Long story short, these error messages don't really matter. But I still did some of the things you suggested just for curiosity. 

 

The windows disk check didn't find anything and HD tune didn't find any bad spots. But my benchmark test looked very jagged and wasn't even close to a flat line. I attached a photo. 

 

 

Attached Thumbnails

• 

[RKinner]

Looks pretty ugly probably just as well you are getting a new box.  You might try it in Safe Mode just in case something like an anti-virus is getting in the way.

 

https://support.micr...pc-in-safe-mode