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Windows 10 Laptop very slow startup reboots & freezes (Resolved).

Started by OZDOUG , Jan 21 2018 06:58 PM

tech preview

Best Answer OZDOUG , 27 January 2018 - 08:39 PM

All understood phillpower2.....& much appreciated! I guess I somewhow assumed that Avast & MWB would work alongside each other but now I understand this is not the case.....& also... Go to the full post »

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#1
OZDOUG

Posted 21 January 2018 - 06:58 PM

Member

Member
219 posts

Hi,

Bought a HP Laptop RPEA6NTP a few months ago as I thought my older laptop was failing.

Some basic specs are 1.6Ghz Processor, 4Gb RAM & running Windows 10 Home edition. Plan was for web surfing & streaming Netflix, etc.....nothing too challenging!

From the get-go it seemed unusually slow to startup. Soon afterwards it will often start running very while I am using the mouse & will then freeze....hard power down is the only option. On other occasions I have also seen it reboot for no reason......

I know I cannot stop the Windows updates from taking over the CPU when they are being installed but somehow I think the problem is beyond this issue.

Hopefully it's just too many unnecessary programs running up, or maybe I bought a 'lemon'!! :smashcomp:

Any help would be appreciated!

#2
phillpower2

Posted 22 January 2018 - 09:23 AM

Mechanised Mod

Global Moderator
24,953 posts

Hello OZDOUG,

Bloatware on the HP may explain it being slow but not for it restarting,couple of things for you to do;

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

Please download MINITOOLBOX and run it.

Checkmark the following boxes:

Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)

Attach the results to your next reply for us please.

#3
OZDOUG

Posted 22 January 2018 - 07:14 PM

Member

Topic Starter
Member
219 posts

Hi Phillpower2.....& thanks for your help on this!

Instructions followed & results are below

Speccy results url: http://speccy.pirifo...kXdOPPEVbsyLN6x

Minitoolbox results are below:

MiniToolBox by Farbar Version: 17-06-2016

Ran by Sir! (administrator) on 23-01-2018 at 09:05:52

Running from "C:\Users\Sir!\Desktop"

Microsoft Windows 10 Home (X64)

Model: HP 250 G5 Notebook PC Manufacturer: HP

Boot Mode: Normal

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.

No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= Hosts content: =================================

========================= IP Configuration: ================================

Intel® Dual Band Wireless-AC 3165 = Wi-Fi (Connected)

Realtek PCIe GBE Family Controller = Ethernet 2 (Media disconnected)

# ----------------------------------

# IPv4 Configuration

# ----------------------------------

pushd interface ipv4

reset

set global

set interface interface="Ethernet 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

popd

# End of IPv4 configuration

Windows IP Configuration

Host Name . . . . . . . . . . . . : LAPTOP-RPEA6NTP

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet 2:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller #2

Physical Address. . . . . . . . . : EC-8E-B5-39-32-64

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter

Physical Address. . . . . . . . . : AC-2B-6E-8E-E4-51

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel® Dual Band Wireless-AC 3165

Physical Address. . . . . . . . . : AC-2B-6E-8E-E4-50

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::f83a:5fba:aa9f:78ae%12(Preferred)

IPv4 Address. . . . . . . . . . . : 192.168.8.102(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Lease Obtained. . . . . . . . . . : 23 January 2018 8:51:03

Lease Expires . . . . . . . . . . : 24 January 2018 8:51:03

Default Gateway . . . . . . . . . : 192.168.8.1

DHCP Server . . . . . . . . . . . : 192.168.8.1

DHCPv6 IAID . . . . . . . . . . . : 145501038

DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-FC-54-95-EC-8E-B5-39-32-64

DNS Servers . . . . . . . . . . . : 192.168.8.1

192.168.8.1

NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:24ea:27bc:ce3b:5d66(Preferred)

Link-local IPv6 Address . . . . . : fe80::24ea:27bc:ce3b:5d66%4(Preferred)

Default Gateway . . . . . . . . . : ::

DHCPv6 IAID . . . . . . . . . . . : 452984832

DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-FC-54-95-EC-8E-B5-39-32-64

NetBIOS over Tcpip. . . . . . . . : Disabled

Server: www.huaweimobilewifi.com

Address: 192.168.8.1

Name: google.com

Addresses: 2404:6800:4006:809::200e

216.58.203.110

Pinging google.com [216.58.203.110] with 32 bytes of data:

Reply from 216.58.203.110: bytes=32 time=117ms TTL=46

Reply from 216.58.203.110: bytes=32 time=73ms TTL=46

Ping statistics for 216.58.203.110:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 73ms, Maximum = 117ms, Average = 95ms

Server: www.huaweimobilewifi.com

Address: 192.168.8.1

Name: yahoo.com

Addresses: 2001:4998:44:204::100d

2001:4998:c:e33::53

2001:4998:58:2201::73

98.138.252.38

206.190.39.42

98.139.180.180

Pinging yahoo.com [98.138.252.38] with 32 bytes of data:

Reply from 98.138.252.38: bytes=32 time=302ms TTL=41

Reply from 98.138.252.38: bytes=32 time=275ms TTL=41

Ping statistics for 98.138.252.38:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 275ms, Maximum = 302ms, Average = 288ms

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time=12ms TTL=128

Reply from 127.0.0.1: bytes=32 time=1ms TTL=128

Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 1ms, Maximum = 12ms, Average = 6ms

===========================================================================

Interface List

14...ec 8e b5 39 32 64 ......Realtek PCIe GBE Family Controller #2

8...ac 2b 6e 8e e4 51 ......Microsoft Wi-Fi Direct Virtual Adapter

12...ac 2b 6e 8e e4 50 ......Intel® Dual Band Wireless-AC 3165

1...........................Software Loopback Interface 1

4...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface

===========================================================================

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination Netmask Gateway Interface Metric

0.0.0.0 0.0.0.0 192.168.8.1 192.168.8.102 55

127.0.0.0 255.0.0.0 On-link 127.0.0.1 331

127.0.0.1 255.255.255.255 On-link 127.0.0.1 331

127.255.255.255 255.255.255.255 On-link 127.0.0.1 331

192.168.8.0 255.255.255.0 On-link 192.168.8.102 311

192.168.8.102 255.255.255.255 On-link 192.168.8.102 311

192.168.8.255 255.255.255.255 On-link 192.168.8.102 311

224.0.0.0 240.0.0.0 On-link 127.0.0.1 331

224.0.0.0 240.0.0.0 On-link 192.168.8.102 311

255.255.255.255 255.255.255.255 On-link 127.0.0.1 331

255.255.255.255 255.255.255.255 On-link 192.168.8.102 311

===========================================================================

Persistent Routes:

None

IPv6 Route Table

===========================================================================

Active Routes:

If Metric Network Destination Gateway

4 331 ::/0 On-link

1 331 ::1/128 On-link

4 331 2001::/32 On-link

4 331 2001:0:9d38:6abd:24ea:27bc:ce3b:5d66/128

On-link

12 311 fe80::/64 On-link

4 331 fe80::/64 On-link

4 331 fe80::24ea:27bc:ce3b:5d66/128

On-link

12 311 fe80::f83a:5fba:aa9f:78ae/128

On-link

1 331 ff00::/8 On-link

4 331 ff00::/8 On-link

12 311 ff00::/8 On-link

===========================================================================

Persistent Routes:

None

========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)

Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)

Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)

Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [63488] (Microsoft Corporation)

Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)

Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)

Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [305568] (Microsoft Corporation)

x64-Catalog5 01 C:\Windows\System32\napinsp.dll [66560] (Microsoft Corporation)

x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)

x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)

x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80384] (Microsoft Corporation)

x64-Catalog5 05 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31232] (Microsoft Corporation)

x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)

x64-Catalog9 01 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog9 02 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog9 03 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog9 04 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog9 05 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog9 06 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog9 07 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog9 08 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog9 09 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog9 10 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog9 11 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

x64-Catalog9 12 C:\Windows\System32\mswsock.dll [358600] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:

==================

Error: (01/23/2018 08:41:33 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: LAPTOP-RPEA6NTP)

Description: Activation of app Microsoft.Windows.Photos_8wekyb3d8bbwe!App failed with error: -2147023170 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (01/22/2018 10:53:53 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: LAPTOP-RPEA6NTP)

Description: Package Microsoft.Windows.ShellExperienceHost_10.0.15063.675_neutral_neutral_cw5n1h2txyewy+App was terminated because it took too long to suspend.

Error: (01/22/2018 06:45:31 PM) (Source: Perflib) (User: )

Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (01/21/2018 12:39:02 PM) (Source: Perflib) (User: )

Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (01/20/2018 02:55:53 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: LAPTOP-RPEA6NTP)

Description: Activation of app Microsoft.LockApp_cw5n1h2txyewy!WindowsDefaultLockScreen failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (01/20/2018 02:55:52 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: LAPTOP-RPEA6NTP)

Description: App Microsoft.LockApp_10.0.15063.0_neutral__cw5n1h2txyewy+WindowsDefaultLockScreen did not launch within its allotted time.

Error: (01/20/2018 12:28:42 PM) (Source: Perflib) (User: )

Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (01/19/2018 03:23:37 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: LAPTOP-RPEA6NTP)

Description: Activation of app Microsoft.LockApp_cw5n1h2txyewy!WindowsDefaultLockScreen failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (01/19/2018 03:23:36 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: LAPTOP-RPEA6NTP)

Description: App Microsoft.LockApp_10.0.15063.0_neutral__cw5n1h2txyewy+WindowsDefaultLockScreen did not launch within its allotted time.

Error: (01/19/2018 03:23:28 PM) (Source: Bonjour Service) (User: )

Description: Task Scheduling Error: m->NextScheduledSPRetry 55658688

System errors:

=============

Error: (01/23/2018 08:41:29 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/22/2018 06:38:35 PM) (Source: Service Control Manager) (User: )

Description: The CldFlt service failed to start due to the following error:

%%50 = The request is not supported.

Error: (01/22/2018 06:38:12 PM) (Source: BTHUSB) (User: )

Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (01/22/2018 04:09:29 PM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/22/2018 08:34:44 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/21/2018 02:59:37 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)

Description: Installation Failure: Windows failed to install the following update with error 0x800706be: Feature update to Windows 10, version 1709.

Error: (01/21/2018 01:38:45 PM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (01/21/2018 12:37:09 PM) (Source: Service Control Manager) (User: )

Description: The Downloaded Maps Manager service hung on starting.

Error: (01/21/2018 12:32:18 PM) (Source: Service Control Manager) (User: )

Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ZeroConfigService service.

Error: (01/21/2018 12:31:22 PM) (Source: Service Control Manager) (User: )

Description: The CldFlt service failed to start due to the following error:

%%50 = The request is not supported.

Microsoft Office Sessions:

=========================

Error: (01/23/2018 08:41:33 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: LAPTOP-RPEA6NTP)

Description: Microsoft.Windows.Photos_8wekyb3d8bbwe!App-2147023170

Error: (01/22/2018 10:53:53 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: LAPTOP-RPEA6NTP)

Description: Microsoft.Windows.ShellExperienceHost_10.0.15063.675_neutral_neutral_cw5n1h2txyewy+App

Error: (01/22/2018 06:45:31 PM) (Source: Perflib)(User: )

Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (01/21/2018 12:39:02 PM) (Source: Perflib)(User: )

Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (01/20/2018 02:55:53 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: LAPTOP-RPEA6NTP)

Description: Microsoft.LockApp_cw5n1h2txyewy!WindowsDefaultLockScreen-2144927142

Error: (01/20/2018 02:55:52 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: LAPTOP-RPEA6NTP)

Description: Microsoft.LockApp_10.0.15063.0_neutral__cw5n1h2txyewy+WindowsDefaultLockScreen

Error: (01/20/2018 12:28:42 PM) (Source: Perflib)(User: )

Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (01/19/2018 03:23:37 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: LAPTOP-RPEA6NTP)

Description: Microsoft.LockApp_cw5n1h2txyewy!WindowsDefaultLockScreen-2144927142

Error: (01/19/2018 03:23:36 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: LAPTOP-RPEA6NTP)

Description: Microsoft.LockApp_10.0.15063.0_neutral__cw5n1h2txyewy+WindowsDefaultLockScreen

Error: (01/19/2018 03:23:28 PM) (Source: Bonjour Service)(User: )

Description: Task Scheduling Error: m->NextScheduledSPRetry 55658688

CodeIntegrity Errors:

===================================

Date: 2017-12-08 21:26:47.048

Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume3\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Microsoft signing level requirements.

Date: 2017-07-19 18:45:34.818

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\Windows.UI.dll because the set of per-page image hashes could not be found on the system.

Date: 2017-07-14 18:49:18.462

Date: 2017-07-11 19:02:06.166

Date: 2017-07-11 18:50:01.204

Date: 2017-07-11 18:31:59.450

Date: 2017-07-10 20:58:03.370

Date: 2017-07-10 20:57:42.310

Date: 2017-07-10 20:00:36.314

Date: 2017-07-10 19:08:38.718

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\WinMetadata\Windows.Graphics.winmd because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================

Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 18.009.20050 - Adobe Systems Incorporated)

Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.9.159 - Adobe Systems, Inc.)

Apple Application Support (32-bit) (HKLM-x32\...\{D2FE6376-E549-4F63-A2C5-CA24DA035DE4}) (Version: 5.6 - Apple Inc.)

Apple Application Support (64-bit) (HKLM\...\{BB109E24-EE90-485B-A28B-ADDEFB40540B}) (Version: 5.6 - Apple Inc.)

Apple Mobile Device Support (HKLM\...\{0A596141-97D5-45FA-9281-98DFAF48D579}) (Version: 10.3.2.3 - Apple Inc.)

Apple Software Update (HKLM-x32\...\{52D87F32-70E4-4348-8148-C0B9F35B1314}) (Version: 2.3.0.177 - Apple Inc.)

Avast Free Antivirus (HKLM-x32\...\Avast Antivirus) (Version: 17.9.2322 - AVAST Software)

BitZipper 2015 (HKLM-x32\...\BitZipper_is1) (Version: 2015.14.12.18 - Bitberry Software)

Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)

CyberLink Power Media Player 14 (HKLM-x32\...\{32C8E300-BDB4-4398-92C2-E9B7D8A233DB}) (Version: 14.0.3.6129 - CyberLink Corp.)

CyberLink PowerDirector 12 (HKLM\...\{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.6.4925 - CyberLink Corp.) Hidden

CyberLink PowerDirector 12 (HKLM-x32\...\InstallShield_{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.6.4925 - CyberLink Corp.)

DisableMSDefender (HKLM\...\{74FE39A0-FB76-47CD-84BA-91E2BBB17EF2}) (Version: 1.0.0 - Hewlett-Packard Company) Hidden

Discover HP Touchpoint Manager (HKLM-x32\...\{D0038AC4-2CD9-49E3-B40D-16C9B6DBD8EC}) (Version: 1.0.18.1 - HP)

Dropbox 25 GB (HKLM-x32\...\{0867A88D-764F-366E-9E21-130DA8B472C3}) (Version: 3.1.18.0 - Dropbox, Inc.)

Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.59.1 - Dropbox, Inc.) Hidden

Energy Star (HKLM\...\{5CB22648-35F8-41BC-9C35-1E41FE6E12A5}) (Version: 1.1.1 - HP Inc.)

GIMP 2.8.22 (HKLM\...\GIMP-2_is1) (Version: 2.8.22 - The GIMP Team)

Google Chrome (HKLM-x32\...\Google Chrome) (Version: 63.0.3239.132 - Google Inc.)

Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden

HP Documentation (HKLM\...\HP_Documentation) (Version: 1.0.0.1 - HP)

HP ePrint SW (HKLM-x32\...\{88970959-baf7-4864-a39a-69a58e8ae5cf}) (Version: 5.0.18701 - HP)

HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.8318.5320 - Hewlett-Packard)

HP Support Assistant (HKLM-x32\...\{E959FD01-BD01-4CC4-9BB8-4EBE8309BF37}) (Version: 8.5.37.19 - HP)

HP Support Solutions Framework (HKLM-x32\...\{E2CB09C1-3C76-4395-BB47-50C066535CF8}) (Version: 12.8.47.1 - HP)

HP System Event Utility (HKLM-x32\...\{09D0DB68-90EA-4015-983E-A0BD777D5A02}) (Version: 1.4.10 - HP Inc.)

HP Welcome (HKLM\...\HPWelcome) (Version: 1.0 - HP Inc.)

HP Wireless Button Driver (HKLM-x32\...\{1BDD178E-43DC-4063-B480-BA2BAE03E2A0}) (Version: 1.1.15.1 - HP)

Intel® Chipset Device Software (HKLM-x32\...\{619e726e-d2b4-4e28-9568-c964fd81ee6c}) (Version: 10.1.1.14 - Intel® Corporation) Hidden

Intel® Dynamic Platform and Thermal Framework (HKLM-x32\...\{654EE65D-FAA4-4EA6-8C07-DC94E6A304D4}) (Version: 8.1.10605.221 - Intel Corporation)

Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4380 - Intel Corporation)

Intel® Trusted Execution Engine (HKLM\...\{176E2755-0A17-42C6-88E2-192AB2131278}) (Version: 2.0.0.1094 - Intel Corporation)

Intel® WiDi (HKLM\...\{6B15F1EF-F3A8-4C29-BF9E-18EB3683A83D}) (Version: 6.0.60.0 - Intel Corporation)

Intel® WiDi Software Asset Manager (HKLM-x32\...\{AC8973AF-7F4C-40F4-BFE1-C02FE95ED2C2}) (Version: 3.2.1184 - Intel Corporation) Hidden

Intel® Wireless Bluetooth® (HKLM-x32\...\{EB14CEF0-8F59-47A3-B965-D0C0D6AC0DA3}) (Version: 18.1.1605.3087 - Intel Corporation)

Intel® PROSet/Wireless Software (HKLM-x32\...\{8060a69f-ee27-444b-b126-775f861232ea}) (Version: 20.0.2 - Intel Corporation)

Intel® Security Assist (HKLM-x32\...\{4B230374-6475-4A73-BA6E-41015E9C5013}) (Version: 1.0.0.532 - Intel Corporation)

iTunes (HKLM\...\{02F95875-9527-49CC-B32F-970ADAEBD1EF}) (Version: 12.6.2.20 - Apple Inc.)

Malwarebytes version 3.3.1.2183 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.3.1.2183 - Malwarebytes)

MCShield ::Anti-Malware Tool:: (HKLM-x32\...\MCShield) (Version: 3.0.5.28 - MyCity)

Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.8827.2148 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)

Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)

Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)

Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)

Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.8827.2148 - Microsoft Corporation) Hidden

Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.8827.2148 - Microsoft Corporation) Hidden

Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.8827.2148 - Microsoft Corporation) Hidden

Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.8827.2148 - Microsoft Corporation) Hidden

Popcorn Time (HKLM-x32\...\Popcorn Time_is1) (Version: 5.6.1.0 - Popcorn Time)

Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.10586.31222 - Realtek Semiconduct Corp.)

Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.6.1001.2015 - Realtek)

Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7743 - Realtek Semiconductor Corp.)

SafeZone Stable 4.58.2552.909 (HKLM-x32\...\SafeZone 4.58.2552.909) (Version: 4.58.2552.909 - Avast Software) Hidden

Speccy (HKLM\...\Speccy) (Version: 1.31 - Piriform)

swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden

Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.3.31.31 - Synaptics Incorporated)

Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{EC5A6438-850E-4AD1-9169-DD071C8EFFEF}) (Version: 2.10.0.0 - Microsoft Corporation)

UpdateAssistant (HKLM-x32\...\{4E67FF7F-C24E-4279-9AB2-C26D57B53742}) (Version: 1.3.0.0 - Microsoft Corporation) Hidden

VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.6 - VideoLAN)

Windows 10 Upgrade Assistant (HKLM-x32\...\{D5C69738-B486-402E-85AC-2456D98A64E4}) (Version: 1.4.9200.22175 - Microsoft Corporation)

========================= Memory info: ===================================

Percentage of memory in use: 64%

Total physical RAM: 3938.27 MB

Available physical RAM: 1392.61 MB

Total Virtual: 4642.27 MB

Available Virtual: 1734.09 MB

========================= Partitions: =====================================

1 Drive c: (Windows) (Fixed) (Total:451.43 GB) (Free:403.08 GB) NTFS

2 Drive d: (RECOVERY) (Fixed) (Total:13.1 GB) (Free:1.57 GB) NTFS

3 Drive e: (BLACK_SAILS_S3_D4) (CDROM) (Total:5.71 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\LAPTOP-RPEA6NTP

Administrator DefaultAccount Guest

Sir!

**** End of log ****

#4
dmccoy

Posted 23 January 2018 - 04:23 PM

GeekU Junior

GeekU Junior
1,295 posts

Please uninstall both Malwarebytes and Avast while we troubleshoot more. We highly recommend only using Windows 10 Defender for your best protection and performance. Then perform the steps below.

Avast Removal Tool

https://www.bleeping...nstall-utility/

Malwarebytes Removal

https://www.bleeping...e-cleanup-tool/

Step 1:

Click on Start menu

Type in cmd

Right click on cmd in list and select run as administrator

1. sfc /scannow

2. dism /online /cleanup-image /restorehealth

When these have completed.

Right click on the top bar command window

Left click on Edit then Select All

Right click on the top bar again

Left click on edit then copy

paste into your reply

Step 2:

Download Process Explorer

https://docs.microso...rocess-explorer

1. Save it to your desktop then run it. Right Click and Select Run As Administrator

2. Select View Menu Click Select Columns

3. In the Select Columns Window Check Verified Signer and Click OK

4. Select Options Menu and Check Verify Image Signatures

5. Double Click o the CPU Column to sort by highest CPU usage.

(System Idle Process should be at the top once sorted properly)

6. Wait approximately a minute

7. Select Save or Save As from the File Menu and save System Idle Process.txt to Desktop

8. Upload the file to your Reply

Step 3:

Please download and Run the Event Viewer Tool by Vino Rosso

http://images.malwar...om/vino/VEW.exe

1. Run program as Administrator

2.. Under Select log to query

3. select System

4. Under Select type to list

Select:

* Error

* Warning

Choose the Number of events as follows:

Click on umber of events

Type 20 in the box (1 to 20)

Click the Run button (Notepad will open the log)

upload files to next reply

Rename to SystemLog.txt or it will be overwritten

Run these steps again Except at step 3.

Select Application

Rename log file to ApplicationLog.txt

Upload or Paste to next reply

Edited by dmccoy, 23 January 2018 - 05:08 PM.

#5
OZDOUG

Posted 23 January 2018 - 07:47 PM

Member

Topic Starter
Member
219 posts

Hi dmccoy....& thanks for your help with this.

Quick Question: If I uninstall Malwarebytes & Avast then how am I sure that Defender will cover me? I'm trying to find the settings for this to be sure it will kick in, but struggling at the moment.............

#6
dmccoy

Posted 23 January 2018 - 08:32 PM

GeekU Junior

GeekU Junior
1,295 posts

Most all of us highly recommend only using Windows Defender. It is much better then most believe and all that is needed if you follow safe computing practices. Also you can reinstall Malwarebytes once we have fixed your issues if you like. I recommend the paid version for best protection and operation and a good ad blocker such as ublock origin. Once you remove Avast Windows Defender should automatically be turned back on.

Edited by dmccoy, 23 January 2018 - 08:34 PM.

#7
OZDOUG

Posted 24 January 2018 - 01:10 AM

Member

Topic Starter
Member
219 posts

Sorry for that......after I sent the message I managed to locate Defender & some info on it.........

I have the Malwarebytes Premium but Avast Free so I appreciate the info on Defender.....I'll consider just to re-install MWB after I completed the actions you recommended.

Back soon............

#8
OZDOUG

Posted 24 January 2018 - 07:53 AM

Member

Topic Starter
Member
219 posts

OK.......all done!

I basically saved all the text reports to match against the 'Steps' you outlined. Hope all makes sense.........

Did notice that the machine seemed to run better after Avast Free was uninstalled & machine was re-booted....dare I hope?! :/

#9
phillpower2

Posted 24 January 2018 - 02:57 PM

Mechanised Mod

Global Moderator
24,953 posts

Hi Folks,

Thanks for the additional support dmccoy :thumbsup:

Was the only thing of note in your Speccy report OZDOUG and the guidance of Darrin was exactly what I would have suggested, the multiple AVs running would also explain the high memory usage that was reported.

Antivirus

Avast Antivirus

Antivirus: Enabled

Virus Signature Database: Up to date

Windows Defender

Antivirus: Disabled

Virus Signature Database: Up to date

Malwarebytes

Antivirus: Enabled

Virus Signature Database: Up to date

#10
dmccoy

Posted 24 January 2018 - 06:33 PM

GeekU Junior

GeekU Junior
1,295 posts

You system is running really slow. Please perform the following steps again. Make sure nothing is running at the time. What is the Model of your HP?

Step 1 - doesn't look like dism ran as it was typed incorrectly.

Click on Start menu

Type in cmd

Right click on cmd in list and select run as administrator

Copy and paste the command into the console

2. dism /online /cleanup-image /restorehealth

When these have completed.

Right click on the top bar command window

Left click on Edit then Select All

Right click on the top bar again

Left click on edit then copy

paste into your reply

Step 2 - shows your system is running a little slow and probably has a driver issue.

Need to work on

Step 3

Download and run the Long test on your hard drive

Seagate Seatools for Windows

https://www.seagate....ols-win-master/

Step 4

Download the Intel Driver Update tool. Run and update any drivers it finds. Let me know if it finds any and what for.

https://www.intel.co...ort/detect.html

#11
OZDOUG

Posted 24 January 2018 - 06:46 PM

Member

Topic Starter
Member
219 posts

Morning phillpower2 & dmccoy.

Sorry if I am jumping in too early & just to be sure if I am reading phillpower2's post correctly........is that us finished?

I only ask to be sure if we think it is the antivirus 'conflict' that was causing the problem. While I can understand that, my slight confusion is that the machine wasn't running that well when I first got it & it was a little while before I added Avast & Malwarebytes. The Avast I changed from paid to free some months ago & I didn't fully uninstall one before switching to the other. I have a second laptop (my old unit) & it is running the same Avast Free & MWB Premium as this unit but I have never had this speed issue with it......maybe just a better set up?

Question for dmccoy: Regards the uninstall downloads I used for clearing out Avast (Avast Removal Tool) & MWB (Malwarebytes Removal), were they a better option than using the usual uninstall functions in Windows?

#12
dmccoy

Posted 24 January 2018 - 06:48 PM

GeekU Junior

GeekU Junior
1,295 posts

No Phill was just stating that I would continue to help. He is busy with his own issues right now. Please perform the last steps I provided. Yes, the removal tool are much better at removing all files and leftovers of the programs. We recommend for best protection and performance to use Windows Defender, Malwarebytes paid and good adblocker such as ublock origin, etc.

Edited by dmccoy, 24 January 2018 - 06:50 PM.

#13
OZDOUG

Posted 24 January 2018 - 06:51 PM

Member

Topic Starter
Member
219 posts

Thanks......& will do!

#14
OZDOUG

Posted 24 January 2018 - 10:37 PM

Member

Topic Starter
Member
219 posts

OK, all done.......

Laptop is HP Laptop RPEA6NTP.

Step 1: Did not fully complete the 'dism' run due to error message shown below

------------------------------------------------------------------------

Microsoft Windows [Version 10.0.15063]

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool

Version: 10.0.15063.0

Image Version: 10.0.15063.0

[===========================95.3%======================= ]

Error: 0x800f0906

The source files could not be downloaded.

Use the "source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft..../?LinkId=243077.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>

----------------------------------------------------------------------------

Step 3: SeaTools run & following display shown (Test was 'Pass'):

[attachment=86643:SeaTools Long Generic Test-Pass.JPG]

Step 4: Ran Intel Driver Update tool. Detected 3 updates. 2 went through OK but the Intel Graphics one did not.

[attachment=86644:Updates Available.jpg]

Message was as shown below. Was not sure how to proceed as graphics seem fine at the moment, so skipped going any further on that point.

[attachment=86645:Driver Error Message.jpg]

#15
dmccoy

Posted 25 January 2018 - 10:50 AM

GeekU Junior

GeekU Junior
1,295 posts

Okay, Are you connected to the internet when you run dism? Do you have a Windows 10 install USB or DVD?

Please perform steps 2 and 3agsin from post #4

Back to Windows 10 · Next Unread Topic →

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