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Windows updates corrupted? (Resolved).

Started by adamdyak875 , Apr 09 2018 10:57 AM
Windows updates corrupted

Best Answer adamdyak875 , 10 June 2018 - 12:04 PM

Hi sorry for taking so long two things I am not that confident at doing this after watching the video Also problems on my laptop seem to of gone not sure for how long and not sure why bec... Go to the full post »


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#1
adamdyak875
Posted 09 April 2018 - 10:57 AM

adamdyak875

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I have been having issues with my laptop since before christmas.It has been running very slowly and the internet keeps clapping out. I have have tried system restore to earlier times but windows says it is unable to complete the action.

 

Can you help me Please

 

Thank you


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#2
dmccoy
Posted 09 April 2018 - 01:36 PM

dmccoy

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Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

Step 1:
Speccy
Download Speccy to your desktop

1. File > Save Snapshot. This will create a file called [hostname].speccy
2. File > Publish Snapshot. This saves your snapshot to their servers
3 Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy and Paste each the commands below into the command prompt and press Enter key

1. sfc /scannow (best to run 2-3 times, rebooting after each time)

(Windows 8 or higher)
2. dism /online /cleanup-image /restorehealth

When these have completed:
Right click on the top bar command window
Left click on Edit then Select All
Right click on the top bar again
Left click on edit then copy
paste into your reply

If any Errors are found with sfc /scannow then:
Type the following command, and then press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
Upload sfcdetails.txt from your desktop

Step 3:
Download Process Explorer to your desktop

1. Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
3. In the View menu click on Select Columns
4. Check Verified Signer, Virus Total and Click OK
5. Select Options Menu and Check Verify Image Signatures, VirusTotal.com > Check Virustotal.com
6. Double Click on the CPU Column to sort by highest CPU usage.
7. (Highest CPU Processes should be at the top once sorted properly)
8. Wait approximately a minute
9. Select Save or Save As from the File menu
10. Save SystemIdleProcess.txt to Desktop
11.Upload or Paste to next reply

Step 4:
Download Event Viewer Tool to your desktop

1. Right click on Vew.exe program and select Run as Administrator
2.. Under Select log to query
3. select System
4. Under Select type to list
Select:
* Error
* Warning
Choose the Number of events as follows:
Click on number of events
Type 20 in the box (1 to 20)
Click the Run button (Notepad will open the log)
Upload files to next reply
Rename to SystemLog.txt or it will be overwritten

Run the above steps again Except at step 3.
Select Application
Rename log file to ApplicationLog.txt
Upload or Paste to next reply

Next Steps if Needed
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#3
adamdyak875
Posted 10 April 2018 - 11:14 AM

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http://speccy.pirifo...RYL4LuvO6guHn2g

 

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Windows\system32> sfc /scannow
 
Beginning system scan.  This process will take some time.
 
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
 
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

Vino's Event Viewer v01c run on Windows 2008 in 
 
English
Report run at 10/04/2018 17:54:39
 
Note: All dates below are in the format 
 
dd/mm/yyyy
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 09/04/2018 15:07:34
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting 
 
down first. This error could be caused if the 
 
system stopped responding, crashed, or lost 
 
power unexpectedly.
 
Log: 'System' Date/Time: 08/04/2018 12:13:31
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting 
 
down first. This error could be caused if the 
 
system stopped responding, crashed, or lost 
 
power unexpectedly.
 
Log: 'System' Date/Time: 06/04/2018 13:28:14
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting 
 
down first. This error could be caused if the 
 
system stopped responding, crashed, or lost 
 
power unexpectedly.
 
Log: 'System' Date/Time: 31/03/2018 19:19:44
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting 
 
down first. This error could be caused if the 
 
system stopped responding, crashed, or lost 
 
power unexpectedly.
 
Log: 'System' Date/Time: 31/03/2018 16:22:25
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting 
 
down first. This error could be caused if the 
 
system stopped responding, crashed, or lost 
 
power unexpectedly.
 
Log: 'System' Date/Time: 31/03/2018 15:47:29
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting 
 
down first. This error could be caused if the 
 
system stopped responding, crashed, or lost 
 
power unexpectedly.
 
Log: 'System' Date/Time: 31/03/2018 13:19:18
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting 
 
down first. This error could be caused if the 
 
system stopped responding, crashed, or lost 
 
power unexpectedly.
 
Log: 'System' Date/Time: 31/03/2018 12:14:57
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting 
 
down first. This error could be caused if the 
 
system stopped responding, crashed, or lost 
 
power unexpectedly.
 
Log: 'System' Date/Time: 31/03/2018 11:57:33
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting 
 
down first. This error could be caused if the 
 
system stopped responding, crashed, or lost 
 
power unexpectedly.
 
Log: 'System' Date/Time: 31/03/2018 10:57:47
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting 
 
down first. This error could be caused if the 
 
system stopped responding, crashed, or lost 
 
power unexpectedly.
 
Log: 'System' Date/Time: 31/03/2018 10:52:02
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting 
 
down first. This error could be caused if the 
 
system stopped responding, crashed, or lost 
 
power unexpectedly.
 
Log: 'System' Date/Time: 29/03/2018 15:17:45
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting 
 
down first. This error could be caused if the 
 
system stopped responding, crashed, or lost 
 
power unexpectedly.
 
Log: 'System' Date/Time: 27/03/2018 14:11:19
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting 
 
down first. This error could be caused if the 
 
system stopped responding, crashed, or lost 
 
power unexpectedly.
 
Log: 'System' Date/Time: 25/03/2018 05:52:18
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting 
 
down first. This error could be caused if the 
 
system stopped responding, crashed, or lost 
 
power unexpectedly.
 
Log: 'System' Date/Time: 24/03/2018 15:22:14
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting 
 
down first. This error could be caused if the 
 
system stopped responding, crashed, or lost 
 
power unexpectedly.
 
Log: 'System' Date/Time: 24/03/2018 14:33:17
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting 
 
down first. This error could be caused if the 
 
system stopped responding, crashed, or lost 
 
power unexpectedly.
 
Log: 'System' Date/Time: 23/03/2018 05:25:22
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting 
 
down first. This error could be caused if the 
 
system stopped responding, crashed, or lost 
 
power unexpectedly.
 
Log: 'System' Date/Time: 22/03/2018 14:38:58
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting 
 
down first. This error could be caused if the 
 
system stopped responding, crashed, or lost 
 
power unexpectedly.
 
Log: 'System' Date/Time: 21/03/2018 14:55:55
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting 
 
down first. This error could be caused if the 
 
system stopped responding, crashed, or lost 
 
power unexpectedly.
 
Log: 'System' Date/Time: 18/03/2018 05:44:41
Type: Critical Category: 64
Event: 10111 Source: Microsoft-Windows-
 
DriverFrameworks-UserMode
The device Lenovo TAB3 7 Essential (location 
 
Port_#0005.Hub_#0004) is offline due to a user-
 
mode driver crash.  Windows will attempt to 
 
restart the device 4 more times.  Please contact 
 
the device manufacturer for more information 
 
about this problem.
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 10/04/2018 16:06:21
Type: Error Category: 0
Event: 7011 Source: Service Control Manager
A timeout (30000 milliseconds) was reached while 
 
waiting for a transaction response from the 
 
WerSvc service.
 
Log: 'System' Date/Time: 10/04/2018 14:41:04
Type: Error Category: 0
Event: 36887 Source: Schannel
The following fatal alert was received: 40.
 
Log: 'System' Date/Time: 10/04/2018 14:41:04
Type: Error Category: 0
Event: 36887 Source: Schannel
The following fatal alert was received: 70.
 
Log: 'System' Date/Time: 10/04/2018 13:16:53
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Intel® Management & Security Application 
 
User Notification Service service depends on the 
 
Intel® Management and Security Application 
 
Local Management Service service which failed to 
 
start because of the following error:  The 
 
service cannot be started, either because it is 
 
disabled or because it has no enabled devices 
 
associated with it.
 
Log: 'System' Date/Time: 10/04/2018 13:13:19
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Origin Web Helper Service service failed to 
 
start due to the following error:  The service 
 
did not respond to the start or control request 
 
in a timely fashion.
 
Log: 'System' Date/Time: 10/04/2018 13:13:19
Type: Error Category: 0
Event: 7009 Source: Service Control Manager
A timeout was reached (30000 milliseconds) while 
 
waiting for the Origin Web Helper Service 
 
service to connect.
 
Log: 'System' Date/Time: 09/04/2018 19:45:29
Type: Error Category: 0
Event: 7043 Source: Service Control Manager
The Windows Modules Installer service did not 
 
shut down properly after receiving a preshutdown 
 
control.
 
Log: 'System' Date/Time: 09/04/2018 17:19:35
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-
 
DistributedCOM
The server {752073A1-23F2-4396-85F0-
 
8FDB879ED0ED} did not register with DCOM within 
 
the required timeout.
 
Log: 'System' Date/Time: 09/04/2018 15:11:55
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Intel® Management & Security Application 
 
User Notification Service service depends on the 
 
Intel® Management and Security Application 
 
Local Management Service service which failed to 
 
start because of the following error:  The 
 
service cannot be started, either because it is 
 
disabled or because it has no enabled devices 
 
associated with it.
 
Log: 'System' Date/Time: 09/04/2018 15:09:25
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Origin Web Helper Service service failed to 
 
start due to the following error:  The service 
 
did not respond to the start or control request 
 
in a timely fashion.
 
Log: 'System' Date/Time: 09/04/2018 15:09:25
Type: Error Category: 0
Event: 7009 Source: Service Control Manager
A timeout was reached (30000 milliseconds) while 
 
waiting for the Origin Web Helper Service 
 
service to connect.
 
Log: 'System' Date/Time: 09/04/2018 15:07:57
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 16:03:12 on ?
 
09/?04/?2018 was unexpected.
 
Log: 'System' Date/Time: 09/04/2018 13:31:22
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Intel® Management & Security Application 
 
User Notification Service service depends on the 
 
Intel® Management and Security Application 
 
Local Management Service service which failed to 
 
start because of the following error:  The 
 
service cannot be started, either because it is 
 
disabled or because it has no enabled devices 
 
associated with it.
 
Log: 'System' Date/Time: 09/04/2018 13:28:30
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Origin Web Helper Service service failed to 
 
start due to the following error:  The service 
 
did not respond to the start or control request 
 
in a timely fashion.
 
Log: 'System' Date/Time: 09/04/2018 13:28:30
Type: Error Category: 0
Event: 7009 Source: Service Control Manager
A timeout was reached (30000 milliseconds) while 
 
waiting for the Origin Web Helper Service 
 
service to connect.
 
Log: 'System' Date/Time: 09/04/2018 13:27:20
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 20:08:40 on ?
 
08/?04/?2018 was unexpected.
 
Log: 'System' Date/Time: 08/04/2018 19:09:26
Type: Error Category: 0
Event: 7011 Source: Service Control Manager
A timeout (30000 milliseconds) was reached while 
 
waiting for a transaction response from the 
 
BsMailProxy service.
 
Log: 'System' Date/Time: 08/04/2018 19:08:06
Type: Error Category: 0
Event: 7043 Source: Service Control Manager
The Windows Modules Installer service did not 
 
shut down properly after receiving a preshutdown 
 
control.
 
Log: 'System' Date/Time: 08/04/2018 15:56:32
Type: Error Category: 0
Event: 7031 Source: Service Control Manager
The Malwarebytes Service service terminated 
 
unexpectedly.  It has done this 1 time(s).  The 
 
following corrective action will be taken in 
 
5000 milliseconds: Restart the service.
 
Log: 'System' Date/Time: 08/04/2018 12:18:27
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Intel® Management & Security Application 
 
User Notification Service service depends on the 
 
Intel® Management and Security Application 
 
Local Management Service service which failed to 
 
start because of the following error:  The 
 
service cannot be started, either because it is 
 
disabled or because it has no enabled devices 
 
associated with it.
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 10/04/2018 13:14:10
Type: Warning Category: 0
Event: 2511 Source: Server
The server service was unable to recreate the 
 
share My Apps because the directory C:
 
\ProgramData\Bluestacks\UserData\Library\My Apps 
 
no longer exists.  Please run "net share My Apps 
 
/delete" to delete the share, or recreate the 
 
directory C:\ProgramData\Bluestacks\UserData
 
\Library\My Apps.
 
Log: 'System' Date/Time: 10/04/2018 13:12:47
Type: Warning Category: 0
Event: 11 Source: Microsoft-Windows-Wininit
Custom dynamic link libraries are being loaded 
 
for every application. The system administrator 
 
should review the list of libraries to ensure 
 
they are related to trusted applications.
 
Log: 'System' Date/Time: 09/04/2018 15:09:53
Type: Warning Category: 0
Event: 2511 Source: Server
The server service was unable to recreate the 
 
share My Apps because the directory C:
 
\ProgramData\Bluestacks\UserData\Library\My Apps 
 
no longer exists.  Please run "net share My Apps 
 
/delete" to delete the share, or recreate the 
 
directory C:\ProgramData\Bluestacks\UserData
 
\Library\My Apps.
 
Log: 'System' Date/Time: 09/04/2018 15:08:07
Type: Warning Category: 0
Event: 11 Source: Microsoft-Windows-Wininit
Custom dynamic link libraries are being loaded 
 
for every application. The system administrator 
 
should review the list of libraries to ensure 
 
they are related to trusted applications.
 
Log: 'System' Date/Time: 09/04/2018 14:41:51
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name www.facebook.com 
 
timed out after none of the configured DNS 
 
servers responded.
 
Log: 'System' Date/Time: 09/04/2018 13:29:19
Type: Warning Category: 0
Event: 2511 Source: Server
The server service was unable to recreate the 
 
share My Apps because the directory C:
 
\ProgramData\Bluestacks\UserData\Library\My Apps 
 
no longer exists.  Please run "net share My Apps 
 
/delete" to delete the share, or recreate the 
 
directory C:\ProgramData\Bluestacks\UserData
 
\Library\My Apps.
 
Log: 'System' Date/Time: 09/04/2018 13:27:30
Type: Warning Category: 0
Event: 11 Source: Microsoft-Windows-Wininit
Custom dynamic link libraries are being loaded 
 
for every application. The system administrator 
 
should review the list of libraries to ensure 
 
they are related to trusted applications.
 
Log: 'System' Date/Time: 08/04/2018 12:16:23
Type: Warning Category: 0
Event: 2511 Source: Server
The server service was unable to recreate the 
 
share My Apps because the directory C:
 
\ProgramData\Bluestacks\UserData\Library\My Apps 
 
no longer exists.  Please run "net share My Apps 
 
/delete" to delete the share, or recreate the 
 
directory C:\ProgramData\Bluestacks\UserData
 
\Library\My Apps.
 
Log: 'System' Date/Time: 08/04/2018 12:16:16
Type: Warning Category: 0
Event: 130 Source: Ntfs
The file system structure on volume C: has now 
 
been repaired.
 
Log: 'System' Date/Time: 08/04/2018 12:13:52
Type: Warning Category: 0
Event: 11 Source: Microsoft-Windows-Wininit
Custom dynamic link libraries are being loaded 
 
for every application. The system administrator 
 
should review the list of libraries to ensure 
 
they are related to trusted applications.
 
Log: 'System' Date/Time: 07/04/2018 08:24:58
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name google.com.au timed 
 
out after none of the configured DNS servers 
 
responded.
 
Log: 'System' Date/Time: 07/04/2018 05:56:46
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name keystone.mwbsys.com 
 
timed out after none of the configured DNS 
 
servers responded.
 
Log: 'System' Date/Time: 07/04/2018 05:52:39
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name bullguard.com timed 
 
out after none of the configured DNS servers 
 
responded.
 
Log: 'System' Date/Time: 07/04/2018 05:52:22
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name facebook.com timed 
 
out after none of the configured DNS servers 
 
responded.
 
Log: 'System' Date/Time: 06/04/2018 16:42:58
Type: Warning Category: 0
Event: 2511 Source: Server
The server service was unable to recreate the 
 
share My Apps because the directory C:
 
\ProgramData\Bluestacks\UserData\Library\My Apps 
 
no longer exists.  Please run "net share My Apps 
 
/delete" to delete the share, or recreate the 
 
directory C:\ProgramData\Bluestacks\UserData
 
\Library\My Apps.
 
Log: 'System' Date/Time: 06/04/2018 13:28:46
Type: Warning Category: 0
Event: 11 Source: Microsoft-Windows-Wininit
Custom dynamic link libraries are being loaded 
 
for every application. The system administrator 
 
should review the list of libraries to ensure 
 
they are related to trusted applications.
 
Log: 'System' Date/Time: 05/04/2018 20:04:11
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name facebook.com timed 
 
out after none of the configured DNS servers 
 
responded.
 
Log: 'System' Date/Time: 05/04/2018 18:00:12
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name bullguard.com timed 
 
out after none of the configured DNS servers 
 
responded.
 
Log: 'System' Date/Time: 05/04/2018 18:00:10
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name settings-
 
win.data.microsoft.com timed out after none of 
 
the configured DNS servers responded.
 
Log: 'System' Date/Time: 05/04/2018 18:00:07
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name www.bullguard.com 
 
timed out after none of the configured DNS 
 
servers responded.
 

  • 0

#4
dmccoy
Posted 10 April 2018 - 05:03 PM

dmccoy

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Warning! more than one Antivirus program is running on your system!

 

The following Antivirus programs are running on your system

  1. Bulldog Antivirus
  2. Windows Defender

 
Multiple Antiviruses is a Bad Idea
Having more than one antivirus installed and running can cause several issues. Antivirus programs don't play very well with each other because all of them want to control the system and resources. This can slow a system down considerably and cause a variety of issues such as erratic system behavior, Slow system, Freezing and even BSODs that can completely lock the operating system down. Also having more than one antivirus installed can produce false positives and actually provide less protection.

Please follow the steps below:

  • Continue using your Paid version if you are satisfied
  • Verify that your subscription is still active and renew if necessary

Optional - Use one of the Recommended ones or download a Free Antivirus Program

  • Download the Removal tool for your programs listed below
  • Run the Removal tool and follow any instructions to completely remove your programs
  • Install the new Antivirus program if needed
  • Run a quick scan from your Antivirus program to verify it is working
  • Let me know your choice and if the scan completed or any other issues 

 

Removal Tools:

Bullguard Antivirus

 

 

Recommended Antivirus Programs 

  • Windows Defender (Windows 8 and higher)
  • Microsoft Security Essentials (Win 7)

The integrated Windows antivirus programs are far lighter on resources and do not contain any of the extra junkware, ads, or paid upgrades like other antivirus programs. Most importantly, since it is made by Microsoft as part of the system it doesn't need work-arounds or hooks into your system, so its actually safer and provides better performance than other antivirus programs.


  • 1

#5
adamdyak875
Posted 11 April 2018 - 12:14 PM

adamdyak875

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Hi,

 

 

I am using the bullguard removal tool and has so far taken 4 hours to get to about 20% is this sort of timing correct or do i need to start over?

 

 

Just found out that windows has 7 important updates, could this affect the speed?


Edited by adamdyak875, 11 April 2018 - 12:46 PM.

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#6
dmccoy
Posted 11 April 2018 - 02:07 PM

dmccoy

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No something is wrong with that uninstall then. Please try running the removal tool after restart8ng into safe mode as follows. Also hold off on the Windows updates until we get these other issues fixed.

1. Start Computer.
2. Continuously Press F8 Key as soon as your computer starts.
3. Select one of the following Safe Mode options you are instructed to from the Advanced Boot Options screen:
  • Safe Mode
  • Safe Mode with Networking
  • Command Prompt
4. Wait for Safe Mode to load.
5. Logon with an Administrator account.
6. Select YES from the "Windows is running in safe mode" dialog box.
  • 1

#7
adamdyak875
Posted 12 April 2018 - 11:58 AM

adamdyak875

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I have gone into safe mode and used the Ball Guard uninstaller and have since installed windows security essentials. i will reply if any improvements do not show or in a couple of days.


  • 0

#8
dmccoy
Posted 12 April 2018 - 12:06 PM

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I was not finished, this was just the main issue and first step.

 

Windows Resource Protection found corrupt files but was unable to fix some of th
em.

 

 

Step 1:

Click on Start menu

Type command to start searching

Right click on command prompt in list and select Run Administrator

Copy and Paste the following command and press ENTER:
 

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

Upload sfcdetails.txt from your desktop

 

 

Step 2:
Download Process Explorer to your desktop

1. Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
3. In the View menu click on Select Columns
4. Check Verified Signer, Virus Total and Click OK
5. Select Options Menu and Check Verify Image Signatures, VirusTotal.com > Check Virustotal.com
6. Double Click on the CPU Column to sort by highest CPU usage.
7. (Highest CPU Processes should be at the top once sorted properly)
8. Wait approximately a minute
9. Select Save or Save As from the File menu
10. Save SystemIdleProcess.txt to Desktop
11.Upload or Paste to next reply

 

Step 3:

List all Drivers

http://www.nirsoft.n...driverview.html

 

  1. Download the correct version for your computer (32 or 64 bit)
  2. Extract and Run the file
  3. Select View Menu and Check
    1. Mark Non-Microsoft Drivers
    2. Hide Microsoft Drivers
    3. Add Header Line To CVS/Tab-Delimited File
  4. Select Edit menu and choose Select All or use (Ctrl + A)
  5. Select File menu and choose Save Selected Items
  6. Save as Drivers or other known name
  7. Save As Type Comma-delimited text file (.csv)
  8. Compress the Drivers.csv file to a compressed Zip file
  9. Upload the file to your next reply

 

 


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#9
adamdyak875
Posted 13 April 2018 - 08:25 AM

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my internet is still continuously crashing

 

managed to do all in your post thanks

Attached Files


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#10
dmccoy
Posted 13 April 2018 - 08:32 AM

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You are still missing the following step:

Step 1:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy and Paste the following command and press ENTER:

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
Upload sfcdetails.txt from your desktop
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#11
adamdyak875
Posted 13 April 2018 - 10:50 AM

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(sfcdetails.txt) this file was blank when i opened it so i copied and pasted. I am not sure whether i have done it right?

 

also how would it affect my computer if i turned it off tonight?

 

just to double check, what part of the previous Post would i copy & paste (think it's on the 3rd one)?

Would i be able to run the same scan again and have the same effect?

 

what would you like me to do next?


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#12
dmccoy
Posted 13 April 2018 - 12:53 PM

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Okay then please perform this step again

 

Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy and Paste each the commands below into the command prompt and press Enter key

1. sfc /scannow (best to run 2-3 times, rebooting after each time)

(Windows 8 or higher)
2. dism /online /cleanup-image /restorehealth 

When these have completed:
Right click on the top bar command window
Left click on Edit then Select All
Right click on the top bar again
Left click on edit then copy
paste into your reply

If any Errors are found with sfc /scannow then:
Type the following command, and then press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
Upload sfcdetails.txt from your desktop


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#13
dmccoy
Posted 13 April 2018 - 01:18 PM

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Create a Restore Point! Please check and update any of the following drivers.

 

Run the Intel Automatic update tool for all intel devices

http://downloadcenter.intel.com/

 

Run the AMD Automatic update tool for all AMD devices

https://support.amd....uto-detect-tool

 

Fujitsu FUJ02E3 device driver
Atheros network adapter driver
Unofficial site: https://www.ath-drivers.eu
Realtek 8101/8168/8169 Wired Network Driver
Realtek High Definition Audio Function Driver
 

Delete the following leftover Bulldog drivers:

C:\Windows\system32\DRIVERS\BdSentry.sys

C:\Windows\system32\DRIVERS\BdNet.sys

 

Remove the Panda Security Toolbar it is outdated


Edited by dmccoy, 13 April 2018 - 01:19 PM.

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#14
adamdyak875
Posted 14 April 2018 - 11:56 AM

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Restore point made & scans done.
now doing driver downloads
 
 
1st scan Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Windows\system32> sfc /scannow
 
Beginning system scan.  This process will take some time.
 
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
 
C:\Windows\system32>findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\
Desktop\sfcdetails.txt"
 
C:\Windows\system32>
----------------------------------------------------------------------------------------------------------------------------------
2nd scan Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Windows\system32>sfc /scannow
 
Beginning system scan.  This process will take some time.
 
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
 
C:\Windows\system32>

-------------------------------------------------------------------------------------------------------------------------------------------------

3rd scan Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Windows\system32>sfc /scannow
 
Beginning system scan.  This process will take some time.
 
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
 
C:\Windows\system32>

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#15
dmccoy
Posted 14 April 2018 - 12:25 PM

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Okay sounds good. Looks like some errors were found with sfc /scannow so also perform the following when you reply.

 

Click on Start menu

Type command to start searching

Right click on command prompt in list and select Run Administrator

Copy and Paste the following command and press ENTER:
 

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

Upload sfcdetails.txt from your desktop


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