[alisonmunandar]

Hi, I have problem with my PC, it keeps shutting down and after few times on the bottom right corner says that "this copy of windows is not genuine". The windows was already installed the first time I bought my PC. Is there any temporary solution to fix my problem. At least that i could save my files? Thank you

[Advertisements]

Hello, Alisonmunandar;

 

How long stay your computer on?

 

I Wait for your answer.

[leonardootc]

Hello, Alisonmunandar;

 

How long stay your computer on?

 

I Wait for your answer.

[alisonmunandar]

Only for couple minutes... After that it shuts down

[leonardootc]

Ok, I assume this is a Hardware problem ( Ram memory, Power Supply, HD)  If you are trying to recover your files from your Hard Drive maybe you'd have to remove it to Install it in another computer that works fine and back up all your files from there.

[alisonmunandar]

So it is not software problem? Ok then, bad luck. Thank you by the way really appreciate it.

Best,
Davey

[leonardootc]

There’s a chance it's a software problem but if you’re trying to recover your files, remove the disk from that computer and connect it to another PC maybe that's your best chance.

Ok let's try this:  Turn down your computer and power up again immediately, press F8  in the keyboard until a Menu appears select: start windows in safe mode.

 

I Wait for your answer.

Edited by leonardootc, 11 May 2018 - 03:16 PM.

[phillpower2]

So it is not software problem? Ok then, bad luck. Thank you by the way really appreciate it.

Best,
Davey

 

Question if I may, why are you Davey in your reply above but the name of the OP in this thread as in the name of the OP here is Alison.

[alisonmunandar]

@phillpower2 davey my real name sorry (if it isn't allowed to use as alias I'm really sorry)

@leonardootc I will try it later and I will let you know. Thank you, really appreciate it.

Best,
Alison or Davey

[phillpower2]

@phillpower2 davey my real name sorry (if it isn't allowed to use as alias I'm really sorry) 

 

 

Thanks for clarifying and fwiw it is not a problem with using an alias but it can be confusing to folk who are trying to help a fellow member, you have an avatar which helps to identify your good self when you post but if there was no avatar it could get rather confusing, especially if a thread has more than one page.

 

Will leave you with it but will chime back in if I have any troubleshooting suggestions for you that have not already been tried.

[alisonmunandar]

There’s a chance it's a software problem but if you’re trying to recover your files, remove the disk from that computer and connect it to another PC maybe that's your best chance.

Ok let's try this:  Turn down your computer and power up again immediately, press F8  in the keyboard until a Menu appears select: start windows in safe mode.

 

I Wait for your answer.

I already in safe mode, what should I do next? Thank you.

 

Best,

Alison

[leonardootc]

Hello Alisonmunandar:

 

I'm glad to hear that.

 

For how long does your computer stay in safe mode?

 

Greetings!!